Every review we hold for the Farnborough office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMackenzie Smith provided an outstanding service from start to finish. Professional, knowledgeable, and genuinely helpful, they made the whole process smooth and stress-free. Communication was clear and timely, and they always went the extra mile to make sure everything was handled efficiently.
A special mention goes to Steve Panther, whose great service really stood out. He was approachable, proactive, and incredibly supportive throughout, making a real difference to the experience.
It’s rare to find an estate agent that combines expertise with such a friendly, personal approach. I wouldn’t hesitate to recommend Mackenzie Smith to anyone buying or selling a property.
K · 26 February 2026
Agent replied · 26 March 2026
Thank you Nina and Khush for your wonderful review. It really was a pleasure working with you to achieve the perfect outcome for you!
I trust that you will both be very happy going forward.
Best regards,
Steve Panther
Farnborough Branch Manager
★★★★★ 5/5
GoogleExcellent service throughout the whole transaction. Steve was helpful and provided regular updates. Very proactive in what became a tricky transaction. I would fully recommend Mackenzie Smith to anyone looking to buy / sell in the local area. Thank you for all your hard work in getting the deal over the line!
James · 29 October 2024
Agent replied · 25 October 2024
Thank you James!
I am so pleased this worked out and went through quicker than anticipated in the end.
Thank you for your patience on this.
Steve Panther
Farnborough Branch Manager
★★★★★ 5/5
GoogleI would like to thank mckenzie smith especially steve panther who has been helping us through out finding my first home 🏡 steve was professional,knowledgeable and genuinely helpful made whole process smooth and stress free .
Our property was chain which lead long delay ups and down throughout the whole process
Most importantly communication was clear and timley and Steve he went always extra mile to make sure everything was handled efficiently.
Thank you steve and mckenzie smith farnborugh. Best of the best 👍🏻
Alex · 9 April 2026
★★★★★ 5/5
GoogleSteve and the team were absolutely superb helping us sell our property. They advertised it well, priced it competitively within the market with great research to back up the price and were very supportive throughout the entire process. Would highly recommend.
Nick · 28 November 2024
Agent replied · 10 November 2024
Hello Nick,
Thank you for taking the time to post this review. It's always rewarding when previous clients return to Mackenzie Smith, to enable us to assist once again.
I wish you both all the best in your new property.
Steve Panther
Farnborough - Branch Manager
★★★★★ 5/5
GoogleSteve was super helpful and proactive throughout the sale process, and was a great support working through what became a slightly tricky sale. Steve's advice helped us to get it over the line when at times it looked like things might fall through. A fantastic effort without which we might not have had a sale!
Matt · 26 March 2024
Agent replied · 27 November 2023
Hi Matt,
Thank you so much for taking the time to leave such a positive review. We're so pleased we could bring about a successful completion for you. I'll be sure to … More
★★★★★ 5/5
GoogleExcellent service from start to finish. Jason was extremely helpful, even doing a viewing on a Sunday for a couple who couldn’t make any other day. Kelly on a Saturday was really enthusiastic and engaging with prospective buyers. Knowledgeable and honest, I would highly recommend Mackenzie Smith.
Michelle · 13 August 2024
Agent replied · 27 November 2023
Hi Michelle, what a lovely review, thank you for taking the time to write it! I know Jason, Kelly and the rest of the team will be so pleased to receive this, and we wish you all the best for the future, you know where we are if we can be … More
★★★★★ 5/5
GooglePleasantly surprised how good Mackenzie Smith are to deal with. Stephen was very helpful, reliable and great with communications about how things were going without needing to be chased up.
We have successfully sold our property in 5 months start to completion including the Christmas period. Stephen could not have been more helpful in making the process as painless as possible for us being 60 miles away during the Pandemic. Top Marks !PositiveResponsiveness, Quality, Professionalism, Value
Kim · 28 August 2021
Agent replied · 31 May 2023
Kim,
Thank you so much for taking the time to leave such a detailed, positive review of your experience with us. It's very much appreciated and I'll be sure to pass on. your thanks to Stephen.
Best wishes from all the Farnborough team.
★★★★★ 5/5
GoogleCharlie Ann has been so helpful and quick to reply from start to finish.
The buying process is obviously never very relaxing but it was nice to know we had someone keeping us up to date and informed the whole way through. …
Adam · 26 March 2024
Agent replied · 8 June 2023
Adam,
Thank you so much for the positive review, I'll be sure to share this with Charlie-Ann. … More
★★★★★ 5/5
GoogleBRILLIANT
Steve Panther proved himself the ultimate professional. From start to finish he demonstrated his expertise and experience and always took a very proactive approach to his job. Several times he sorted problems which were caused by other professionals involved in the process, which caused us unnecessary stress and he always remained reassuring and knowledgeable. We have moved several times in our lives and have never encountered such an approachable and understanding individual, to whom nothing was too much trouble and who always acted immediately on any issue needing resolution.
Thank you Steve.
Jackie · 1 June 2016
Agent replied · 31 May 2023
Jackie, thank you so much for leaving such a detailed and wonderful review, it really is appreciated. Best wishes from all the team.
★★★★★ 5/5
GoogleWe are glad we chose Mackenzie Smith to sell our property, Stephen Down was very professional and made sure the process went very smoothly for us, I am certain he went above and beyond and he did a very good job to keep all sides informed.PositiveProfessionalism, Value
Darcey · 28 August 2022
Agent replied · 31 May 2023
Hi Darcey,
Thank you so much for taking the time to leave such a lovely review. It was our pleasure to assist you.
Best wishes for the future!
The team in Farnborough
★★★★★ 5/5
GoogleGreat communication, smooth sailing and recommended a great solicitor (shoosmiths). Chris has been great and highly recommend both. Thank you for giving me a beautiful home.
Jasmine · 26 March 2024
Agent replied · 8 June 2023
Hi Jasmine, Thank you so much for the kind review. Wishing you all the best in your new home.
From Steve and all the team in Farnborough
★★★★★ 5/5
GoogleI would recommend Mackenzie Smith, Farnborough Office, for anyone moving to the Farnborough area or selling their Farnborough property. My key link was Steve Panther who I had originally bought the house through. Steve is professional and …
Fiona · 26 March 2023
Agent replied · 31 May 2023
Fiona, you have been an absolute pleasure to work with and we’re so pleased that you has such a positive experience with Steve and the team. Thank you for your kind review and if we can be of any further assistance, please don’t hesitate to … More
★★★★★ 5/5
GoogleJames and the team at Makenzie Smith were professional and courteous throughout our sale process. They were able to think outside the box and bring in high quality viewings. I would highly recommend them for any sale of purchase of home.
Tom · 29 September 2024
★★★★★ 5/5
GoogleSteve has been wonderful from beginning to completion, helpful, timely, he went above and beyond to ensure a smooth completion (in spite of difficulties within the chain) and provided us with a service that was outstanding.
We would thoroughly recommend Mackenzie Smith to everybody.
Brijesh · 31 May 2021
Agent replied · 31 May 2023
Brijesh,
Thank you so much for taking the time to leave such a positive review, it really is appreciated.
Best wishes from all the team.
★★★★★ 5/5
GoogleWe have nothing but praise for Steve and the staff at the Farnborough branch. The sale has involved a number of complexities and delays, however Steve has worked hard, chased regularly for progress, and kept us up to date every step of the way until we exchanged contracts. We can't thank him and the Farnborough staff enough.
Phil · 1 July 2024
Agent replied · 27 August 2024
We are thrilled to hear you had such a positive experience with us! Your kind words mean a lot to myself and the rest of the team at Mackenzie Smith Farnborough. Don't hesitate to reach out if you ever need anything in the future.
Best wishes, Steve and the Farnborough team
★★★★★ 5/5
GoogleGreat service from Steve at Mackenzie Smith. As buyers we felt Steve was honest and relaxed in his approach. He kept us updated with the process and was always easy to contact.
Alex · 2 December 2022
Agent replied · 31 May 2023
Alex, Thank you for taking the time to leave such a positive review of your recent experience with us, it's very much appreciated.
From Steve and all the team at Farnborough
★★★★★ 5/5
GoogleMany thanks to Mackenzie Smith for the efficient way that they handled the sale of our house in Farnborough. We were impressed with the way that we were kept fully informed throughout the process, and Jon and his team always made the extra effort to ensure any issues were quickly ironed out.
David · 2 June 2015
Agent replied · 31 May 2023
Dear David,
You are most welcome, thank you for your review, it is a pleasure to have been of service and we wish you all the happiness in your new home.
★★★★★ 5/5
GoogleGreat! The purchase of our house was smooth as the help from Charlie was fantastic. She was always in touch keeping us updated and extremely helpful. Highly recommended! Thank you Charlie!
Marta · 2 November 2022
Agent replied · 31 May 2023
You’ve been an absolute pleasure to work with and we’re so pleased about your new house purchase. Thank you for your kind review and if we can be of any further assistance, please don’t hesitate to get in touch.
Kindest regards, Steve and the team
★★★★★ 5/5
GoogleBig thanks to Steve and the team at Farnborough for a friendly, helpful and truly professional service, would thoroughly recommend you.
Julian · 2 November 2022
Agent replied · 31 May 2023
Your kind words mean the world to us, thank you so much for leaving a review, it means a lot.
Best wishes, Steve and the team
★★★★★ 5/5
GoogleSteve and before him Jason and the rest of their team are professional and knowledgeable in this part of Hampshire and I would recommend them if you are considering buying or selling your home.
H · 28 November 2024
Agent replied · 9 December 2024
Thank you Helen, it was a pleasure helping you sell and get the sale through for you, in spite of its hurdles that we had to endure from the buyer's solicitor side!
I wish you all the best going forward.
Steve Panther
Branch Manager
★★★★★ 5/5
GoogleConsistently calm and never pressuring. Always reactive and quick. Pedro is a credit to estate agents and really was a pleasure to deal with. I would recommend this estate agents for selling a property
Victoria · 1 June 2019
Agent replied · 31 May 2023
Victoria, thank you so much for your wonderful review, it really is appreciated. Best wishes from all the team.
★★★★★ 5/5
GooglePedro has been superb throughout with selling our house and continues to be on hand with any help we need finding a property. Highly recommend Mackenzie Smith. No pressure and no hassles like some estate agents.
Maria · 1 June 2017
Agent replied · 31 May 2023
Maria, thank you so much for your lovely review, it really is appreciated. Best wishes from all the team.
★★★★★ 5/5
GoogleBuying, selling, moving, letting...it's not just money and paperwork - it's life and emotions! Steve has worked with us patiently, dilligently and empathetically. We couldn't have asked for any thing more!
Emma · 31 July 2024
Agent replied · 27 August 2024
Dear Emma, your feedback has made our day! We're overjoyed to hear that our team provided you with a successful service. Your satisfaction is our utmost priority. Thank you for choosing Mackenzie Smith Estate & Letting Agents in Farnborough!
Kindest regards, Steve and the Farnborough team
★★★★★ 4/5
GoogleStephen Down sold our house in under a week, kept us well informed throughout and has happily answered any questions we've had. If he wasn't available, his colleagues were always well informed on our sale and able to help as well. We felt confident that we were well looked after by the branch and specifically Stephen
Alicia · 26 July 2022
Agent replied · 26 July 2023
Hi Alicia,
Your kind words mean the world to us, thank you so much for taking the time to leave such a positive review, it really is appreciated.
The team in Farnborough
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
