Every review we hold for the Falcon Drive office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleJust had a stunningly rude phone call with the owner of these guys. Right from the off, he sounded like I had just woken up and could think of nothing he'd like to do less than speak to me about renting a place. It only got worse when I told him I was self employed. I make a good salary, have various income streams, happy to have a guarantor, an excellent credit rating and am happy to provide bank statements.
We spent nearly ten minutes going round in circles with him trying everything not to actually do anything to get this property rented out. Apparently there was little point arranging a viewing for next week as it would be gone. He was absolutely befuddled at how a self employed person would get by without an accountant, and apparently I could be lying about everything without one. Not once did he ever ask me what I did for work, whether I could provide a guarantor, or would he explain what an accountant would provide other than this arbitrary idea of having one.
Eventually I asked if we could move the conversation forward and whether or not we can arrange a viewing. The response: 'well I'm not very excited about you as a tenant.' Well yeah, no kidding, you sounded bored the minute you answered the phone.
To be essentially told I would be a bad tenant, despite four years with the same landlord with a perfect reference and never having been asked what I do for work or what my income is, is crazy. To add insult to injury, he told me it was 'industry standard' and nobody will want me as a tenant. Thankfully, that's categorically untrue based on some of the much nicer conversations I've had today.
LANDLORDS beware: this man is losing you money by refusing interesting parties based on his own weird judgements.
Pete · 14 November 2025
★★★★★ 5/5
GoogleTim was absolutely incredible for the 2 years we rented with him. Great property and location, and Tim was always proactive, friendly, with very easy communication. Will absolutely recommend him to all and will certainly rent with him again in future.
Rowan · 2 January 2025
★★★★★ 1/5
GoogleHad an incredibly rude phone call from these people after I enquired about a flat, very aggressive from the beginning. He didn't like that we currently have guarantors and very patronisingly explained how payslips work and why you can't trust guarantors. Just an incredibly rude man and I would not rent from these people ever as a result!
Zella · 29 June 2025
★★★★★ 5/5
GoogleA Very good and reliable service and very reasonable on price too, Tim is always available to take calls should a problem arise and nothing is to much trouble. I would highly recommend them.
Gareth · 22 May 2018
★★★★★ 5/5
GoogleTim has truly been an excellent agent. Throughout the process I have found him to be very honest, straightforward and helpful. He always sorted out any issues I had and always got back to be if there were any issues. It’s really rare to get an honest agent like Tim these days. If I’m ever looking for a flat in Cardiff again he is the first person I’ll call.
Faiz · 21 May 2020
★★★★★ 5/5
GooglePerfect in every way
Ibraheem · 6 June 2024
★★★★★ 5/5
GoogleA very helpful service and the agent was able to talk me through all of the details I wanted to discuss, as well as having a good knowledge of the local area. I will certainly be using Cardiff Apartments again in the future.
Dafydd · 14 April 2015
★★★★★ 5/5
GoogleMy partner and I have lived in a property managed by Cardiff Apartments for the last 2 years and they have always been friendly and approachable. Any problems were addressed quickly and repairs carried out prompty without incident.
Rob · 14 April 2015
★★★★★ 5/5
GoogleHave been using their services for the last four years or so. truly managed service right from the initial move to ongoing property management. Repairs and other household maintenance always carried out timely and professionally..
Arun · 14 April 2014
★★★★★ 5/5
GoogleHave been a tenant in a Cardiff Apartments managed flat for 18 months. Tim has always been quick to sort problems. Very professional. Only leaving due to change in work location.
Ben · 22 May 2016
★★★★★ 5/5
GoogleRecently moved out of an apartment managed by Tim from Cardiff Apartments after 5 years, excellent service and always there if something needs fixing or goes wrong. Highly recommended
Gavin · 22 May 2017
★★★★★ 5/5
GoogleRating only, no written review.
Tanmoy · 17 March 2026
★★★★★ 5/5
GoogleRecently moved in a property managed by Cardiff Apartments. Highly recommended, clear and reasonable, every small issue has been solved quicker than you would expect.
Angel · 22 May 2016
★★★★★ 5/5
GoogleNo issues at all, barely had to contact the agent but seems approachable and helpful all the same.
Mike · 14 April 2015
★★★★★ 4/5
GoogleCardiff Apartments have looked after my investment in Cardiff Bay for over 6 years now.
Stephen · 14 April 2016
★★★★★ 4/5
GoogleWe have used Cardiff Apartments to manage our flat in Cardiff Bay since 2005
Default · 14 April 2015
★★★★★ 5/5
GoogleHighly rated, great service, would recommend for landlords.
Rob · 14 April 2014
★★★★★ 5/5
GoogleGreat company to deal with personal service
Cardiff · 14 April 2015
★★★★★ 4/5
Googlegreat and good service
5alaf · 22 May 2016
★★★★★ 3/5
GoogleRating only, no written review.
Owhida · 2 May 2024
★★★★★ 3/5
GoogleRating only, no written review.
Owhida · 24 October 2023
★★★★★ 5/5
GoogleRating only, no written review.
Mohammad · 22 May 2017
★★★★★ 5/5
GoogleHighly recommended
Matt · 14 April 2014
★★★★★ 5/5
GoogleRating only, no written review.
Deep · 14 April 2011
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
