Trusted Agent profile
★★★★★
55 reviews across 1 platform
2 Oak Street, Fakenham NR21 9DY
Pure North Norfolk's Fakenham office at 2 Oak Street is rated 4.7 out of 5 across 55 reviews on 1 platform, including 55 Google reviews rated 4.7. Checked 9 October 2026.
Every review we hold for the Fakenham office, from every platform, shown as written. First names only.
5/5
GoogleNorfolk Roots were fantastic to work with. Hollie kept me updated at every stage and answered all my questions. Jo genuinely cared about helping me find the right home. I couldn’t have asked for a better experience. Great team to work with and I would recommend to anyone looking to rent. Thank you to you all.
5/5
GoogleJoanne Brouse from Norfolk Roots has been unbelievablely helpful in selling my mum’s house . She has been above and beyond with her fast action with every part of the way , making the process as smooth and stress free as possible .
5/5
GoogleThe whole team at Roots are all very professional, knowledgeable, friendly and helpful. Being just four ladies means a more personal touch. There is also a beautiful homewares shop to enjoy a treat for yourself or a present for someone special.
5/5
GoogleAll the staff at Norfolk Roots were so helpful and made our transition as easy as possible - Would certainly use them again
5/5
GoogleI would highly recommend Jo and the team at Norfolk Roots. From the very first welcoming smile when walking into the office to the help and support they gave me in every single step, they have made the of buying my first home the most amazing, perfect and enjoyable experience!! Thank you Jo and the team at Norfolk Roots and I look forward to working with you again in the future.
5/5
GoogleShop is lovely and the staff are even nicer and helpful to customers
5/5
GoogleJo and the team at Roots are incredible! They are hands down the most reliable, professional and dedicated agents I have ever had the pleasure of dealing with and I always recommend them to friends and family! :) thanks a million! You have a customer for life in me!
5/5
GoogleThis was our first experience using roots. Have to say we were very impressed. Jo went out of her way to organise the viewing, to the extent of calling us out of office hours to ensure we were able to view, and checking all was in order. I …
5/5
GoogleI love the shop side of Roots… So many beautiful things! From homewares to gifts & cards it’s great to have a shop in town with so many lovely things to choose from. The staff are all friendly, helpful & lovely to chat with too. Haven’t as …
5/5
GoogleBeen working with Jo and Julia now for quite a few years. Always quick to report issues and provide a quick solution when required, even out of hours. Easy to communicate with and they have always made everything clear to understand. Great company.
5/5
GoogleHaving recently moved house through pure I can honestly 100% recommend them, I dealt with Hollie in the rental department I viewed and moved in in about a week, there was no messing about or taking longer than needed which is what was needed at such a stressful time of moving.thanks again
5/5
GoogleJo and the team at Roots are fantastic. They're always great with communication and are always happy to help with any queries/issues. I would highly recommend them.
5/5
GoogleHad a great experience with the Norfolk Roots team who helped me sell my Dad's Bungalow. Thank you very much for your support and advice throughout this tough period.
5/5
GoogleFantastic team, really efficient. Jo has been very helpful and keeps you informed every step of the way
5/5
GoogleHave been contracted by Jo and her team to carry out all carpet cleaning on the properties they manage. Lovely bunch very professional clear communications and fast payments.
5/5
GoogleJo has been dealing with the sale of my mother in laws house. She has always been friendly, efficient and inspired great confidence in future dealings. Thanks Jo.
5/5
GoogleThank you to all the team at Pure North Norfolk. Without Jo I wouldn't have found such a lovely place to live and Hollie made the process very pleasant and entirely stress free! Excellent team and wonderful agents, would highly recommend.
5/5
GoogleJo, Hollie and the team have been amazing throughout our 2 year tenancy in Fakenham. Thank you for your professionalism and always a phone call away. Really appreciated. Eileen, Cliff and Marc!! Highly recommended.
5/5
GoogleGreat service from start to finish. Thanks to all the team for all your help. Made moving house so easy when it’s such a stressful time.
5/5
GoogleFrom the moment we walked into their offices in Fakenham, to the moment we were given the keys both Hollie and Jules exceeded every single expectation. Thank you so very, very much to you both for being so wonderful: easy to work with, efficient, helpful, kind, and genuinely welcoming! All of these things made such a difference to us and we can say with certainty and conviction that you are both clearly highly professional and incredibly good at what you do! 5 stars is a no-brainer, but there should be more because you are both easily deserving of 11 out of 10 stars ;-)
5/5
GoogleThank you to the Roots Team for all your help and support with our property. We would highly recommend using Roots.
5/5
GoogleProfessional and friendly team! I had an issue with another estate agents which led to the agreement falling through at the last minute. This left my daughter and I in a difficult position. I found a property with Pure North Norfolk and they have managed to facilitate viewings, meeting the landlord, credit checks, and references all within a week! I have now signed and picking up the keys! I would recommend Pure to anyone looking for property in the area, with special thanks to Jo and Hollie, whom I had most engagement with.
5/5
GoogleWhen my parents cottage (sadly) came up for rent, I approached a couple of letting agents in Fakenham as I was a complete novice and had no idea what I needed to do. Jo and her team were an absolute mine of information, advice and support as it was an emotional time for me. I was greeted with enthusiasm and buckets of information and found them by far the most pro active company that I approached. Without a doubt I would recommend them 1000% to anyone and if my tennent ever moves out , will be using them again in the future.
5/5
GoogleReally cozy and warm shop and really nice staff xx
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Pure North Norfolk's Fakenham office has 55 reviews across 1 platform: 55 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Pure North Norfolk Fakenham is rated 4.7 out of 5 across all 55 reviews, and 4.7 out of 5 on Google from 55 reviews, checked 9 October 2026.
Pure North Norfolk Fakenham, 2 Oak Street, Fakenham NR21 9DY.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.