Every review we hold for the Exeter office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleReview of Property Management Agent: Nicky Scales
A heartfelt thank you for outstanding support and professionalism
We have recently experienced an incredibly stressful period as landlords, spanning the last six months. Unfortunately, our tenant failed to pay rent, which led us to instruct solicitors to resolve the matter. Although the tenant has now vacated the property, they left the house in a truly appalling condition, one which was deeply distressing to deal with.
Throughout this entire ordeal, our property management agent, Nicky Scales, has been nothing short of wonderful. Navigating the complexities of property law and tenant disputes can be overwhelming, but Nicky’s guidance made all the difference. She was always professional, patient, and exceptionally kind, gently leading us through every step and ensuring we felt supported and understood.
Nicky’s expertise and dedication have been invaluable. She handled each challenge with remarkable composure and empathy, providing clear advice and reassurance when we needed it most. Her communication was prompt and thorough, making a daunting process far more manageable. We are truly grateful for her hard work and unwavering commitment to us.
We wholeheartedly recommend Nicky Scales to anyone seeking a trustworthy and compassionate property management agent. Her professionalism and genuine care set her apart, and we feel very fortunate to have had her in our corner during such a difficult time.
Maralyn · 4 October 2025
Agent replied · 18 July 2026
Thank you Maralyn for taking the time to leave such a lovely review, all the best going forward!
★★★★★ 5/5
GoogleAlice was amazing at helping me through my house move, she is super friendly and professional and was more than happy to help with any questions I had!
Katie · 18 June 2026
Agent replied · 18 July 2026
Thank you Katie for your kind words. Moving home comes with plenty of questions, so it’s lovely to know you felt supported and well looked after along the way.
★★★★★ 5/5
Google100% would recommend Tom and his team. After being messed around by a different company/surveyor and delaying the HTB process & nearly loosing our mortgage offer, Tom quite literally saved the day and made sure everything ran smoothly. Cannot thank him enough. As mentioned would 100% recommend anyone to contact them for help in any capacity.
Sarah · 16 October 2025
Agent replied · 12 October 2025
Thank you so much for your kind words and recommendation! ⭐ We’re so pleased we were able to step in and get things moving smoothly for your Help to Buy process. Tom and the team always go the extra mile for our clients, so it’s wonderful to hear this made such a difference for you.
We really appreciate you taking the time to share your experience and wish you all the very best in your new chapter. 🏡, The Winfields Sales & Lettings Team
★★★★★ 5/5
GoogleWe can’t thank Alex enough for his incredible support and efficiency after we experienced water damage in January. From the moment we reported the issue, he took charge, ensuring that everything was handled as quickly and smoothly as possible.
He coordinated electricians, carpet installers, and other professionals to get our home back to normal in record time. He even arranged for the removal of a damaged sofa after two years (the landlady previously refused to remove it).
Alex’s professionalism, responsiveness, and dedication made a difficult situation so much easier to deal with. We truly appreciate his efforts!
Masoud · 4 September 2025
★★★★★ 5/5
GoogleWe used Winfields to buy our home, being first time we had no idea about the process. Tom was very helpful and guided us the whole way through. All the staff in the office were welcoming and friendly. Would highly recommend. Thank you :)
Jeff · 17 June 2025
Agent replied · 26 June 2025
Thank you so much for your lovely review! It was a real pleasure helping you through your first home purchase. We understand how overwhelming it can feel at the start, so I’m really glad to hear you felt supported every step of the way. The whole team will be chuffed with your kind words. Wishing you lots of happiness in your new home!, Tom Winfield
Winfields Sales & Lettings
★★★★★ 5/5
GoogleWinfields have done an excellent job in undertaking and compiling my RICS survey report for Help to Buy, they found the report well laid out and easy to read, I believe this is a factor they take into consideration when reviewing it. Unfortunately my report expired 1 day short (my own fault) but after a quick call to Winfields, they were able to extend it for a small fee. I highly recommend anyone looking for a RICS surveyor to reach out to Winfields. 5*
Alex · 16 October 2025
Agent replied · 12 October 2025
Thank you so much for your kind words and for taking the time to share your experience. We’re really pleased to hear that you found your Help to Buy RICS report clear and easy to understand, as we always aim to make the process as straightforward as possible. We’re also glad we could quickly assist with the extension. Your recommendation means a great deal to us.
Kind regards,
The Winfields Sales & Lettings Team
★★★★★ 5/5
GoogleWould 100% recommend Mannings, we’ve been tenants in our property for almost 6 years and never had an issue. The rare problems that have occurred have been dealt with professionally and quickly with fantastic communication.
Becca · 4 September 2025
Agent replied · 4 September 2026
Thanks Becca, wishing you the best!😊 …
★★★★★ 5/5
GoogleAs tenants we have always received outstanding service from all the guys at manning stainton. In particular Luke Whaler goes above and beyond and is a credit to the company
Adam · 18 September 2025
Agent replied · 18 July 2026
Thanks Adam for choosing us and leaving such kind words!
★★★★★ 5/5
GoogleAs a landlord, I appreciate how they manage my properties. Rent is always collected on time, and any maintenance issues are sorted promptly.
Lane · 26 October 2025
Agent replied · 22 May 2026
Thank you, Lane, for your excellent 5-star review.
We really appreciate your kind feedback. As a landlord, having confidence that your properties are being properly managed is incredibly important, so we’re delighted to hear that you’ve been happy with our property management service, from prompt rent collection to dealing with maintenance issues efficiently.
Thank you for trusting Winfields Sales & Lettings with your properties, and we look forward to continuing to support you., The Winfields Sales & Lettings Team
★★★★★ 5/5
GoogleLily Boswell is always helpful and responsive in all matters. It’s hassle-free to have the office in managing my letting property. Highly recommended.
K.Y · 18 October 2025
Agent replied · 18 July 2026
Thank you for the positive review!
★★★★★ 5/5
GoogleGreat service, Luke is a great property manager who is incredibly attentive and any issues raised is dealt with in a very professional manner
Dane · 18 September 2025
Agent replied · 18 July 2026
Thanks Dane!
★★★★★ 5/5
GoogleRenting through Winfields was smooth from start to finish. Paperwork was handled quickly, and the staff were polite and supportive.
Kiran · 25 October 2025
Agent replied · 22 May 2026
Thank you, Kiran, for your wonderful 5-star review.
We’re delighted to hear that your renting experience with Winfields Sales & Lettings was smooth from start to finish. We know how important it is to make the lettings process efficient and straightforward, so it’s great to hear that the paperwork was handled quickly and that our team were polite and supportive throughout.
Thank you for choosing Winfields Sales & Lettings, and we wish you all the very best in your new home. If we can assist you again in the future, we’d be more than happy to help., The Winfields Sales & Lettings Team
★★★★★ 4/5
GoogleI had a great experience selling my property through Winfields. Everything was handled professionally and I was kept informed throughout.
Roy · 23 October 2025
Agent replied · 25 October 2025
Thank you so much for your lovely feedback! We’re delighted to hear that you had a great experience selling your property with us. Our team works hard to ensure everything runs smoothly and that our clients are kept informed every step of the way. We really appreciate your kind words and the trust you placed in Winfields!, The Winfields Sales & Lettings Team
★★★★★ 5/5
GoogleI had a great experience selling my property through Winfields. Everything was handled professionally and I was kept informed throughout.
Fiona · 12 October 2025
Agent replied · 20 October 2025
Thank you for your lovely feedback. We’re delighted to hear that your experience selling your property with us was a positive one. Our team takes pride in providing a professional service and keeping our clients informed every step of the way. We really appreciate you choosing Winfields Sales and Lettings.
Kind regards,
The Winfields Sales and Lettings Team
★★★★★ 5/5
GoogleLily is always helpful, friendly, and professional. She responds quickly and makes everything easy. Nothing is ever too much trouble for her. Thanks!
Natasha · 4 September 2025
Agent replied · 4 September 2026
Thanks Natasha😊 …
★★★★★ 5/5
GoogleAlex from MS has been particularly helpful over the past few days (he’s always helpful and efficient by the way), but as a landlord, I find the admin is always tedious. Alex stepped up and sourced all the information that I needed and delivered the next working day !
Chris · 18 March 2026
Agent replied · 18 July 2026
Thank you for positive feedback Chris, we are really happy to hear you received the information you needed so quickly and that the process was made easier for you. We truly appreciate your feedback and hope everything continues to run smoothly for you.
★★★★★ 5/5
GoogleThe Cooke team were excellent. Concerning the sale of my mother in-laws property in Howdens in March 2026.
Their promotion of the property ensured we had lots of viewings, all managed by their team and feedback on each visit provided. They maintained constant communication through a complicated sales process regarding dependent sales. It helped remove the stress from the whole process. This is the third time in using Cooke both buying and selling and they have been faultless every time.
Special mention for Charlotte, Julie and Nigel although the whole team were great.
Mark · 10 March 2026
★★★★★ 5/5
GoogleTeddy has been fantastic when I have needed anything and renting with MS has been an easy experience.
Robyn · 18 September 2025
Agent replied · 18 July 2026
Thanks Robyn, glad we could help😊 …
★★★★★ 5/5
GoogleLouis Craggs has been fantastic since I moved into my new property. I had a few issues which needed to be addressed and he handled the with the upmost professionalism and also very quickly! All issues have now either been resolved or those which have not, I am given frequent updates which gives me peace of mind knowing they are being dealt with. Louis is very approachable and very informative as well. I have full confidence in Louis as my dedicated property manager. Thank you for being so efficient :)
Rebecca · 4 September 2021
Agent replied · 4 September 2026
Thanks Rebecca
★★★★★ 5/5
GoogleThank you Alex for sorting out all the repairs work for me. You’re always so helpful.
Ifrah · 18 August 2025
Agent replied · 18 July 2026
Thanks Ifrah!
★★★★★ 5/5
GoogleTom and his team were prompt, capable and very committed to offering both value for money & an expert service. I would certainly recommend
Jon · 16 May 2025
Agent replied · 26 June 2025
Thank you, Jon, for taking the time to leave such a great review. It means a lot to hear that you found our service prompt, expert, and good value for money, these are exactly the standards we strive to uphold. It was a pleasure working with you, and we really appreciate the recommendation!, Tom Winfield
Winfields Sales & Lettings
★★★★★ 5/5
GoogleMy rental property was managed by Aishah from Manning Staintons. The tenants and I were super impressed by her efficiency in dealing with any issues. We were kept up to date with everything. I would like to thank her for her work and will not hesitate to use Manning Staintons in the future.
Dave · 18 October 2025
Agent replied · 18 July 2026
Thanks Dave! Glad you would not hesitate to use us again, wishing you the best.
★★★★★ 5/5
GoogleWe couldn’t be happier in our house! The move-in process was seamless, and Katie Sleightholm has been incredibly supportive every step of the way. We absolutely love the house, and Katie is always quick to respond whenever we need anything.
Pilar · 4 September 2025
★★★★★ 4/5
GoogleI’d like to express our thanks to John and Tom for all their help in getting our flat let out. They quickly got tradesmen in to do painting, carpet fitting and some electrical and plumbing repairs, ready for a new tenant. The whole process has been very speedy, Tom in particular has always been good at keeping us informed of the progress with the tenancy.
Susan · 4 September 2022
Agent replied · 4 September 2026
Thanks Susan!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
