Strutt and Parker reviews in Exeter

★★★★★ 1/5

Trustpilot

Viewed a property with them and offered…

Viewed a property with them and offered in writing as requested after the appointment. Didn’t hear anything back for a few days so called to chase and to be told another offer was accepted. I wasn’t called to ask if I wanted to increase my offer which I would have done to the asking price or even over asking price.The viewing assistant said on the appointment the house will be redecorated before move in and to make sure we put that down on the offer which we did. When I called them to check on my offer they said they have gone with another offer because they didn’t want it painted. (We didn’t request this but the agent said it would be so we wrote it down)They sound absolutely clueless on the phones and obviously don’t communicate or know how to work for their landlords or they could have got more money from me.Told the lady I wouldn’t rent from them ever after this first experience with them all I can say very disappointing for a ‘well known’ agent in the area.

Jordan · 14 August 2023

★★★★★ 5/5

Trustpilot

My experience with Ed over my property…

My experience with Ed over my property in Kent was unbelievably and he better potential clients very well, so much so the first client he showed bought my property which we were very impressed with. He was incredibly professional and handle everything with care.

Isabelle · 25 June 2022

★★★★★ 5/5

Trustpilot

We recently bought a property marketed…

We recently bought a property marketed by the Perth Branch and although we were not specifically their “clients” (as they were acting for the seller), we found them to be so friendly, helpful and accommodating.

Angela · 6 August 2025

★★★★★ 5/5

Trustpilot

The sale of my property was handled well

The sale of my property was handled with great expertise. Viewings were advised and conducted without fuss, feedback thereafter was prompt and informative and once a buyer had been identified and terms agreed the execution of process was made as stress free as possible with oil poured on troubled water as required!

Christopher · 27 November 2020

★★★★★ 5/5

Google

We’ve just purchased a property through Strutt & Parker’s Exeter Office and we couldn’t be happier with their level of service. We’ve dealt with a lot of estate agents over the last few years and Isabel’s professionalism and prompt communication was nothing short of excellent.

Dan · 25 August 2023

★★★★★ 5/5

Trustpilot

Gina is one in a million

Gina is one in a million. Always returning phone calls and texts promptly. Always very pleasant, determined, focused, driven and dedicated but not at all pushy. We have given Gina a new name, it's Tina Turner simply the best. Regards John and Sue

Sue · 14 April 2022

★★★★★ 5/5

Google

Recently we sold the family home we have owned for 60 years. I always knew there would be some really complex issues, but Isabel Clifton managed the sale with immense professionalism and expertise. Her rapid and clear responses to issues and queries helped to clear each hurdle as they arose. I certainly recommend Strutt and Parker.

Hilary · 25 August 2022

★★★★★ 5/5

Trustpilot

House Purchase …

We used Strutt and Parker for a house purchase. The service provided has been excellent from start to finish. Victoria was very efficient at organising multiple viewings for us, and being there where various surveys were carried out. I would definitely recommend their services.

Cliff · 5 February 2022

★★★★★ 5/5

Google

Highly recommend. Helen and Team kept us informed at every stage of our sale and were always right up to date with any developments during the process. If selling a house is a pleasure(?) then at least they made it as painless as possible.

Andrew · 25 August 2023

★★★★★ 5/5

Trustpilot

Excellent experience with Strutt

Lucy Crane acted for us and was excellent. Lucy made every effort possible to ensure the sale went through and was extremely approachable throughout. This made a huge difference to our experience and we would recommend Strutt and Parker to anyone selling a house

Sam · 2 November 2021

★★★★★ 1/5

Trustpilot

Poor customer service and failure to…

Poor customer service and failure to keep assurances.I requested details on a development in shrewsbury and was told they would be sent to me by the the agent promoting the property. Several weeks passed without any contact, so I called again and was told the agent would get back to me within the hour; needless to say, he did not. Very unprofessional.

Monty · 12 April 2021

★★★★★ 5/5

Trustpilot

Excellent, personal service

Excellent, personal service. Katherine and the team offered us lots of local knowledge about the area, even to the extent of recommending dance classes for our daughter. At all stages of the process, we felt there was a real commitment to finding us the right home.

Ciara · 8 October 2020

★★★★★ 5/5

Trustpilot

Excellent service from Gina

I bought a house in Oakleigh Park recently, Gina Simpson was the agent in charge. Gina was very honest and professional throughout the process and if I ever sell the house in the future I would be certain to choose her as the agent

Matt · 31 March 2021

★★★★★ 5/5

Trustpilot

Lockdown sale

We genuinely struggled last year with lockdown but Strutt and Parker were amazing.....Tim and his team are professional and local people with a good understanding of who they want to work with and sell to.I cannot recommend him and the office enough!...well done guys.

David · 18 January 2021

★★★★★ 5/5

Trustpilot

First rate service

Fiona and Sarah were excellent from start to finish, and after. You may pay slightly higher fees but will get what feels like a very personal and efficient service. Good advice throughout and they managed the process brilliantly

Mark · 8 January 2022

★★★★★ 5/5

Google

Outstanding experience with Isabel Clifton as both buyers and sellers in the Exeter area. From start to finish, her attention to detail, market knowledge, and follow-through make her the very best agent we have encountered in the area.

Henley · 25 August 2023

★★★★★ 5/5

Google

Now the dust has settled, just wanted to say thank you to Oliver Custance Baker, Helen de Burton and the wider team at the Exeter office for exceptional professionalism and tenacity. We thought you handled it all brilliantly and would not hesitate to recommend you to people.

P · 26 August 2019

★★★★★ 5/5

Trustpilot

We recently bought a house through…

We recently bought a house through Strutt & Parker. Janet Edwards was extremely helpful throughout the whole process. Her manner and professionalism allowed us to go through the sale with ease and confidence. Thanks so much Janet, you're a star!

Hattie · 5 August 2021

★★★★★ 5/5

Google

We sold our house through Strutt and Parker, the team are all great and things went very smoothly. Helen De Burton advised and supported us well throughout the process, we couldn't recommend them or her more highly.

Paul · 25 August 2023

★★★★★ 5/5

Trustpilot

Shannon Flanagan is a star!

Shannon Flanagan has been our property manager for the past two years. She is the best! Very conscientious, always professional and stays on top of everything with great follow up. Shannon is a true pro and Strutt and Parker lucky to have her!

Kevin · 19 October 2020

★★★★★ 5/5

Trustpilot

A purchaser's view

I recently bought an apartment. Strutt and Parker were agents for the vendor. I found them courteous and invariably helpful. I felt able to trust what they told me, so the unavoidable stresses of moving home were kept to a minimum.

Geoffrey · 6 March 2021

★★★★★ 1/5

Trustpilot

Not responding since we left the flat. Not returning the deposit

After having lived in one of the flats they manage during one year, and after all the issues we have faced (moisture, leaking pipes, disgusting stuffs coming out of the pipes in the bathtub, etc) we have now left the flat. Unfortunately, they do not respond to our emails anymore and complete radio silence in regards to our deposit, although the contract mentioned that it should have been returned at the latest a few months ago. If issue not resolved, legal action will be taken against the company.

Julien · 3 August 2022

★★★★★ 5/5

Google

Would highly recommend the operation running out of Exeter - lovely people. Isabel and team were always available with any concerns or needed advice. Sale went through smoother than I have experienced with other agents - and I have moved around a lot. Professional, considerate, and sweet.

Philip · 26 August 2018

★★★★★ 5/5

Google

The Exeter Office gave us exceptional service in times of adversity & achieved a good price for our Passivhaus Certified Penthouse at Seaton Beach. Special thanks to Isabel for extra service to ensure our buyers were looked after.PositiveProfessionalism

Mike · 25 August 2021