Trusted Agent profile · Exeter
★★★★★
996 reviews across 3 platforms
68 South Street, Exeter, EX1 1EE
Martin and Co's office in Exeter, at 68 South Street, is rated 2.3 out of 5 across 996 reviews on three platforms, including 138 Google reviews rated 4.2.
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Exeter.
Every review we hold for the Exeter office, from every platform, shown as written. First names only.
5/5
GoogleThis is the first time that I've used a rental agency, and can honestly say, how lucky that it was with Martin & Co. From the start they have acted very professionally and been so helpful if and when I've needed some assistance. They were so quick to act when any work was required on the property. Communications were excellent with them too. All the staff are so helpful, polite and hard working. I would definitely use these guys again should I need to. Highly recommended 👌
5/5
GoogleOver the past month and a half my husband and I have worked with upwards of ten letting agents trying to find a flat. Overall most agents were polite and professional but Martin & Co were by far the most hard working and easy to communicate with. We worked with Sophie and Alice and both treated us with professional friendliness and were quick to answer questions and explain things all other agents from other companies hadn’t mentioned about this process. We just spent our first night in our lovely new flat and could not be happier with the service provided by Martin & Co to get us here. They went above and beyond in many ways and we highly recommend this company.
5/5
GoogleNick Davey has been most helpful in securing a new tenant for my flat. Nik dealt with the situation with great tact and efficiency. It’s not often the two together! Anna Lisa Taylor
1/5
TrustpilotUse the local office to let out my…
Use the local office to let out my property. The rent has been late on several occasions, I have to chase the Tennant myself, there is zero communication or work being done on their part. The local office is never open and looks abandoned, no one ever answers any of the phone numbers I have. The property has now been up for sale for a few months and I have not once heard from them. If ypu phone the line to 'book a viewing at a property' it rings and rings until it cuts off. There is literally no one to speak to. Worst company I have ever had the displeasure of dealing with. AVOID AVOID AVOID
1/5
TrustpilotLeft waiting outside.
Let me turn up for a viewing. Lied saying they were on their way., Then lied to say it was cancelled and I was notified. Couldn’t prove I was notified or that they even tried. Do not waste your time.
5/5
GoogleThe whole team at Martin&Co. were lovely and kind during my 1.5 years of staying with them, a big shout out to Alice. They helped with the process of moving into the property as well as moving out. I also cannot thank my landlord enough, as she didn't raise my rent during the renewing of the contract and the financial year, which helped me alot. Thank you Kate.
1/5
TrustpilotMartin & Co - Guarantor issue
My partner and I were through the whole process of renting a flat. Papers were signed at beginning, all information was given when asked. We were told that we'd got the place, and just needed a guarantor - moved back from Australia so they needed extra reassurance, which was fine. The guarantor gave all information needed. Even employer contact information so they could validate. We were set to move in on the 18th May, the day before we had been told we lost the flat as they didn't get a copy of the guarantor's contract of employment. It is no business of theirs to need that, everything else had been shown and was evident that he could pay if needed. We lost the holding fee of 300 pounds, and were given no other option. After trying for hours to get hold of them, none of the calls were getting through, we had to leave it and try to find somewhere to stay.We had to move out our current rental, and had nowhere to go.DO NOT USE THIS AGENT
5/5
GoogleAs small-scale developers, we frequently engage with a range of estate agents, and our recent experience with Martin & Co has been excellent. Their team demonstrated strong market knowledge, responded promptly to all enquiries, and provided clear and consistent communication throughout the sales process. The transaction was handled smoothly from start to finish, and we look forward to working with Martin & Co again on future projects.
1/5
TrustpilotUnreliable agent
Unreliable & Unprofessional agent everSince before our booking appointment to view this house, we clearly mentioned that we, 4 people, will share the house. We did a tenancy application form, mentioning 4 people will share and then wired holding fees.The Agent was doing reference & bank checking for all of us and got a reply that they have all passed.So, we already confirmed with our current landlord for moving date and also arranged to remove the household, book for moving agencies & deep cleaning service to this current house.1 week before our moving date, Martin & Co sent us a mail that '' I am ever so sorry but we cannot continue with the application because landlord wasn’t aware a license was required for sharers which he doesn’t hold”. I am really surprised that they did all reference check, bank check to all of us without realising the landlord has that license. Can you all imagine how much difficult for us to find a new house within a week? I just want to share my experience to everyone how unreliable this agent is.
5/5
GoogleThe service we have received from Martin & Co, as landlords for the past 3 years, and more recently when selling our property has been exceptional. All of the staff, and in particular the property manager, Alice, are brilliant. They are very efficient and respond quickly to any queries and manage any issues in a professional and timely manner. The sale of our property was very straightforward and they handled it quickly and expertly. I would highly recommend them for anyone looking to either rent or sell their property.
5/5
TrustpilotI’m very grateful to Tonia Pool for her…
I’m very grateful to Tonia Pool for her prompt and efficient help in resolving the heating and hot water issue. She was very attentive to my problem and quickly arranged for the appropriate specialist to come and fix it. Best wishes, Tetiana Teslya
5/5
TrustpilotIncredible Customer Service
We purchased a property from Martin & Co. and had a really great experience. They have deep understanding of the market and were super helpful with the buying process. Special thanks to Steven from Martin & Co. for the exceptional service and was incredibly responsive to our queries. He was professional, helpful, and quick to respond.I would highly recommend Martin & Co. for anyone looking for a new property.
5/5
TrustpilotFantastic experience buying a property
WeHave just had a fantastic experience buying a property through Martin and CoSue Wright was friendly professionallyAnd so accommodatingCommunication was excellent and support was there from viewing the property to our completion dateI can’t thank Sue and her team enoughAndI would definitelyRecommend them to anyone in the future
1/5
TrustpilotUtterly Baffled
I have never had such an awful experience with not only a letting agent, but a professional company overall. The viewing I had with Banbury Martin and Co was a absolute shambles. When I wrote to complain about how rude and unprofessional the letting agent was, I was met with a rude and dismissive email response by the agent, whom turned out to be the owner of the branch, David Stone. David stated that he was unwell and that if I wasn’t comfortable with the viewing I should have left. David stated ‘ I am the owner of the business, and this matter is now closed’ My complaints were not addressed and they were swept under the carpet like nothing had happened. I then asked for the complaint to be handled by someone senior, only to be passed to another estate agent, whom was below David, to have the same dismissed and rude response - ‘This matter is closed, we shall not be commenting any further’ . I have repeatedly referred to their own complaints policy and asked for the complaint to be passed to senior management of Martin and Co only to be told that David is the senior management and he is not dealing with my complaint anymore. The complete lack of professionalism and customer service is just outstanding and completely baffling! I have never been treated with such disregard in my adult life. To use illness as a way to justify complete rudeness and horrendous customer service is just ridiculous! And then David tried to say that I clearly don’t understand how Covid affects peopke otherwise I would be more understanding of his lack of professionalism?!Judgemental, presumptions, rude, unprofessional, damn right pig headed! If you are looking for a new place to live, don’t even bother looking at Martin and Co in Banbury! Awful awful Awful!There are no words for my experience!And ironically STILL they refuse to acknowledge my complaints and concerns and pass it to senior management - as per their own complaint policy!!!
1/5
TrustpilotSLUM LANDLORDS
SLUM LANDLORDS - My partner & I rented a property through this company. My partner lived in the property for 7 years and I lived there 2 years. In April 2021 we reported damp in the bedroom coming from the old boiler. They did nothing. In October we found mushrooms growing behind our bed along with a large patch of mould. I contacted them and threatened to take the to tribunal if they didn't fix the issue. It was fixed in 3 days at that point. Then came our six months notice to leave. We were told not to rush but the company harassed us into leaving. We eventually moved out after three months and have now been advised we have to pay for multiple services. They have claimed that the oven needs cleaning, yet in their original documentation regarding the state of the property it is noted that the oven is in a poor state. They have claimed we broke a window yet as the property has not been maintained within the seven years rental the old wooden frames have rotted away. This has been reported to them on several occasions via the telephone and via email yet now they are trying to charge us for it. There was one instance where, for whatever reason, my partner paid the rent a handful of days later than usual yet this didn't stop one of their employees sending a vile and billious email threatening eviction for being late with the money. Not one seconds thought or consideration to there being a global pandemic and the possibility my partner, as a key worker, may have been ill with the virus. When challenged it was apparently an automated message, which if true, I would suggest someone with better grammar and ability at writing puts together all automated communications. In short, if you are looking to rent, avoid this business.
5/5
TrustpilotFantastic!!!
This review is well overdue. I am so thankful to Cindie Shirley who dealt with my house purchase ( Rainham Kent ). She is efficient, courteous, well informed and approachable. Great customer service. There was no need for me to speak to members of her team due to her professionalism. She liaised effortlessly with solicitors, vendors etc. The entire process was flawless and stress free for me. Cindie is hardworking and I will recommend her over and over again. She is a great asset to the company. Cindie you are just fantastic!!!
5/5
TrustpilotRenting and selling of my uncle's house
We had to rent out my uncle's house due to the fact he was diagnosed with dementia and required looking after in a home. 3 estate agents were invited, one didn't turn up, one had no idea and seemed not bothered !! then there was Richard. As soon as he started talking I knew he was going to get my business. He explained exactly what was required and it was very obvious he knew what he was talking about. A plan was agreed and put into action. I've been in the retail trade, and like Richard and this team, I also treated my customers/clients as if they were the only ones I had. There is quite a distance between St Albans and where myself and my two brothers live, which was a concern, Richard and this team took that concern away. Sadly my uncle past away Dec 2020 so the house was made ready to be sold. Several views and it was sold for a lot more than we expected.This is a family run business who care, and are professional with an in depth knowledge of all things related to renting and selling. They have become our friends. So if you are looking for a first rate estate agent, LOOK NO FURTHER you have just found one.
2/5
TrustpilotGangster
Hi,After viewing a property twice with an Agent and with the owner and after putting forward an offer .The process of providing all documents and the initiation of the Mortgage were ongoing , I found out that the Agent not the Owner had made the decision without contacting us (during the 7 days that passed) to sell it to another buyer at the same price?I have never come across this kind of a sales man concept. Never again Martin&Co .
5/5
TrustpilotHuddersfield branch
Zak at the Huddersfield branch is such an asset to the company. He spent a lot of time assisting me with properties to let on a Saturday afternoon, close to closing time (sorry, Zak!). Sadly, I decided not to move to Huddersfield, but would definitely recommend using Martin & Co based on his professional and helpful advice.
1/5
TrustpilotMartin & Co Aberdeen: Avoid, avoid, avoid.
Despite taking their 12% monthly cut on their supposedly 'fully managed service', they take a hands-off approach to property management. Their service involves a complete lack of action in following up on remedial work throughout and between tenancies, and failure to engage with tenants and take instructions from landlord. This ultimately incurs additional costs, time and grievance to landlords. The staff shows poor competency and professionalism in acting on the client's behalf, there is no continuity in client engagement, and the management shows no accountability. There is no scope to speak to decision-makers to resolve conflict and Martin & Co is either unresponsive or always right. Their inaction has led to multiple thousands of pounds of damage to my property, while Martin & Co continue to sit on the fence. Further, they lost keys to my property that were supposedly kept safe in their office and did not have a log system to track where the keys were. They denied responsibility for their negligence with no action, leaving my property at risk and for me to fix it.They prefer to shift the blame for their poor management to tenants instead, which is unacceptable. Their service is disgraceful and dishonest. There are plenty of other good agents locally, please do not make the same mistake I did.
1/5
TrustpilotI booked a valuation appointment with…
I booked a valuation appointment with them for selling my home. Someone came to visit, but instead of clearly explaining the process, they kept talking about how quickly the house would sell. Even though I had the original written valuation in hand, they mentioned a completely different price, which was very confusing. I'm honestly glad I didn’t go ahead with them. I wouldn’t recommend their service.
1/5
TrustpilotGreedy,layer,cheater company ever I had experience over 11 years in the UK.
My experience from the Martin and co especially one of the staff Becky.Absolutely arrogant, layer into your face and speak with you unacceptable. House that I left were absolutely clean I have 124 images from it in and out including the oven. We agreed £50 deduction (which was not reasonable deduction anyway. I showed to my lovely neighbours to get their advices) They explained the deduction for the owen clean....I thought lets be happy everyone take it then .After I moved to overseas it's raised up to £150 .They are extremely greedy unreliable company .Here is the email that is shows the all short story to copied here.IGNORE MARTIN AND CO!!!!To Becky../Martin and CoActually we both new that would not be straight forward as we know your office and landlord's attitude. But let me take some Indication too. We lived in the property 7.5 years that the rent has never ever been late or whatsoever. When my son was 2 years old (just like the landlord son) we have left in the property with wrong boiler no hot water and heting that was uncomfortable in January with the baby for over two years despite of the regular reports. This was disgusting and I presume illegal too from side of landlord.At the very first agreement included the wrong appliances will be replaced that never been happened so we bought new dishwasher,new washing machine,also we fitted a water purifier which is cost £800 only this all left in the property.total cost circa £1600 we never moaned for it.Moreover throughout 7.5 years of period we paid at least £54000 anIs it absolutely outrageous that these minor issues the reason that you would like to deduct our deposit. We showed all fairness, maintained, decorated the property every single year.I showed all neighbourhood's the property and all of them said that wouldn't be any problem at all.We all loved by our lovely neighbours that they were said will help us to take this case further if necessary. The stuff in the garde will be cleared out one of the neighbour tomorrow morning. Also I taken pictures very detailed that you required that isn't rich the standard of your office in case of the further steps . Please note I do not stay for a long back in Hungary .If any deduction will applied against our deposit I will definitely go further .It is absolutely unacceptable, outrageous, disgusting. By the way I wundering how others leave the property after .Kind Regards Roland
1/5
TrustpilotWould give 0 or negative rating but…
Would give 0 or negative rating but unfortunately 1 is the lowest I can give. The flat was given to us without any in person viewing ( I had to accept it because I was relocating from another city). It was dirty and seems like they put little effort in cleaning the flat before handing over.
5/5
GoogleWe would throughly recommend Martin and Co Exeter for property management and lettings . Alice is very quick to respond to any queries with efficiency and professionalism. The advice and support from Chris and the team has been invaluable to us as relatively new Landlords. It’s reassuring to know our properties are in safe hands.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Exeter.
