Reeds Rains Lettings Evesham reviews

★★★★★ 5/5

Trustpilot

Amazing service!

Sue was absolutely amazing for us buying a house! I'm a first time buyer and she was super supportive in the process and helped to push our solicitors! Everyone was great when I called and would make sure to help me out with any issues straight away! They are 100% by the book and make sure that you are informed of every step of the way. We also brokered through them with mike and our mortgage was accepted in less than 24 hours! Can't recommend them enough- if I ever need to sell I would use them without hesistation! Thanks so much! Reeds and rains Dartford!

Grace · 18 May 2018

★★★★★ 1/5

Trustpilot

Reeds Rains re-listed the property that…

Reeds Rains re-listed the property that we were purchasing without telling us because they 'assumed we were withdrawing' after our vendors pulled out of their onward purchase. We had already instructed solicitors and incurred legal fees by this point. We phoned Reeds Rains to challenge why this had happened as we were in total shock. The agent we spoke to got very defensive and hung up on us. We have been left completely in the dark although we can see that the property we were due to complete on at the end of this month is still listed on Rightmove and their website. I would be very, very cautious if you are considering buying a property through this agency.

Lydia · 15 August 2022

★★★★★ 5/5

Trustpilot

GreatService

We have had poor experiences with a number of estate agents over the years but David Gardner and his team in Grimsby have delivered is a first class service. He has been there to help at every turn, chased people when required and assisted with the despatch of documents. I cannot speak highly enough about the service we have received and would use them again and recommend them to anyone else seeking a move.

Trevor · 10 December 2020

★★★★★ 1/5

Trustpilot

NEVER allow Reeds Rains to hold on to your deposit.

I am currently having the most appalling experience dealing with Malkit Singh from Reeds Rains Brookfield Business Park, Cheadle, Cheshire, SK8 2PU and the team leader Katie Nettle who has for over 5 days refused to return my call.Reeds Rains kept my deposit after finding a tenant for my property in 2009. The deposit is registered in ‘My Deposits’. The tenancy has come to an end and the damage caused by the tenants amount to just over £2,000.00. This means that I have to make a claim for the whole amount of the deposit (which falls far short of the amount needed to cover the damage.)The problem is that due to the fact the deposit is registered by Reeds Rains, My Deposits will not discuss the matter with me and insist on Reeds Rains submitting all of the evidence on my behalf. For over 3 months Malkit has refused to accept that Reeds Rains has the responsibility to do this and still feels as if he is doing me a favour in dealing with the matter. Further to this, Malkit’s attitude has become what could best be described as passive aggressive and unhelpful.Reeds Rains knew that the tenants had raised a dispute on the 22nd February 2018 but did not tell me that this was the case until the 14th March 2018. The deadline for submitting information to My Deposits is the 22nd March 2018, leaving only 6 working days for me to provide this information to Reeds Rains and for them to submit via their account to My Deposits.Instead of doing this, Malkit has simply forwarded the emails that I have sent to him onto My Deposits without checking that they have actually been received or that the attachments can be opened and whether the info can be or has been uploaded. He says that it would take too much time for him to actually upload the information himself.According to an email response from My Deposits “It is your responsibility to check your online account to ensure that all your evidence has been uploaded to the deposit dispute.” And since I am not the account holder I can not do this. It must be done by Reeds Rains.Never under any circumstances should you ever allow Reeds Rains to hold onto your deposit if you are a landlord. I will never make this mistake again.

Mr · 20 March 2018

★★★★★ 5/5

Trustpilot

York Branch Lettings Service - Superb!!

I cannot fault the great service and assistance I received from Karen and the team at the York branch of Reeds Rains when relocating from Essex to York recently. The Lettings team professionalism and efficiency was bar none. Everything went smoothly with the letting and the team were great at communicating and putting through all the documentation and referencing went speedily, and I was able to sort my move out within 3 weeks. Can't thank Karen and the team enough for all their help and assistance, and would definitely recommend them with regards to their Letting service for tenants!!

MURPHY · 8 March 2018

★★★★★ 1/5

Trustpilot

HORRENDOUS SERVICE!

Took time off work and travelled 1 hour to go to a viewing with them. They called me 8min before to cancel! The flat has been let they said. I asked to view the flat anyway in case I can make a better offer and also because I was so close to the place and they refused!! They have no respect for people and their time. 2 hours wasted and money wasted! Very unprofessional stay away!!

Lo · 9 January 2023

★★★★★ 5/5

Trustpilot

Excellent communication

Eric · 10 March 2026

★★★★★ 5/5

Google

Cannot thank all the staff for their help in selling our house especially after we were messed around for 6 months by our original buyer, but once they dropped out of the purchase Reeds Rains really went above and beyond to get the house back on the market and sold. Six weeks later and everything has gone through. Thanks again Jeremy, Jack and George for all your help. The Taylor family.

Harry · 15 June 2023

★★★★★ 5/5

Google

We’ve just bought a house using them and they were very good in helping us out . They were so professional especially George who was dealing with us. Can’t thank them enough !PositiveProfessionalism

Rose · 15 June 2022

★★★★★ 1/5

Trustpilot

Do not go through this company

Honestly the worst agency you could ever come across. They haven’t logged our rent payments in 8 months leading to a ruined credit score and inability to rent anywhere else, served an illegal retaliatory eviction notice, have not fixed any of the structural damages including breaking environmental codes, are very reluctant to help and continually act clueless despite multiple emails regarding issues, do not update their systems with emails, phone calls and complaints lodged and add break clauses in contracts to evade laws that protect tenants.

Isaac · 28 July 2022

★★★★★ 5/5

Trustpilot

St. Helens - Eleanor was amazing!

I Couldn’t recommend St. Helens reeds rains enough! I was so nervous about buying my first property but they made it such a pleasant experience, taking away most of the stress! The staff were amazing, in particular Eleanor who helped me find my perfect first home. She even managed to beat all other quotes that I was given. Very happy customer indeed! Thanks again Eleanor and your team.

Chloe · 11 January 2022

★★★★★ 5/5

Trustpilot

Recently sold my property with Reeds …

Recently sold my property with Reeds Rains Penwortham. I know I am a high maintenance customer and put pressure on them to sell my house quickly as I had found one I wanted to buy. Rachel and her team really pulled out all the stops, there were 4 properties for sale at the same time on my street all with different agents and I felt the professional photos really made a difference, they carried out an open house which subsequently sold the property for asking price. Once the sale was agreed they kept me informed every couple of days. I couldn't recommend Rachel and her team enough.

Abby · 15 November 2017

★★★★★ 1/5

Trustpilot

Left in the dark

After our offer on a property was accepted 6 months ago Reeds Rains have been less than helpful. 3 months after the process started they advised us to begin the mortgage application process in earnest which then caused issue with the seller as they were not ready to move yet; this led to them informing our mortgage company that the property was no longer for sale. Once this was sorted out we called weekly for updates to find out what was happening with the sale, only to be told no change. This continued for another month and a half before the agent drip fed us more information that our mortgage company had continued to attempt to arrange a survey and that the owners felt they were being harassed. After another month of weekly updates of "no change" they agents drip fed further information that the top of the chain had accepted the offer on their property 11 months prior and were showing no signs of moving. We were open and honest with the agents at all stages, informing them when our circumstances changed and our need to move forward with the sale became increasingly urgent. Not only did the agents fail to advise us or make any movements to progress the sale, they also failed to contact us at agreed times, avoided our calls and just generally blanked us. Two weeks after the initial date we were given for the finalising the sale, the estate agents held an important meeting with the top 3 members of the chain and, despite promising to contact us with the outcome and next steps, again went radio silent. We're now 6+months down the line and having to start our search again while effectively about to be homeless. One thing I can guarantee is that we will not be looking at properties with Reeds Rains.

Lindsay · 26 July 2022

★★★★★ 1/5

Trustpilot

Received a call about an enquiry i made…

Received a call about an enquiry i made about a flat. Lady told me i have to earn 18k not including universal credit to be applicable. If she even had one brain cell she would know that if you earn 18k or more guess what.. You wouldn't be on universal credit. So if your on universal credit you have to provide a guarentor like thats some easy thing. So wasted my time and disappointed me. Its discrimination against people on benefits no matter which way you try and slyly explain it. Your all disgusting

Joshua · 26 July 2022

★★★★★ 1/5

Trustpilot

LAZY INCOMPETENT IDIOTS!

LAZY INCOMPETENT IDIOTS!Spent 6 weeks trying to view 6 properties with the plan of purchasing 2 at the same time.They obviously thought i was joking as they didn't manage to arrange one viewing in 6 weeks. Rang James from the Chesterfield road, Sheffield branch 6 weeks in a row before giving up. James is a useless waste of oxygen full of false promises, Good at sounding busy but is really doing nothing to help you. Some of these properties have been on the market for a year and a half and are still on the market today. God help you if you have reedrains trying to sell your house for you. They turn away cash buyers and don't even let people view the house.

Van · 31 October 2017

★★★★★ 5/5

Trustpilot

I used the Dartford branch of Reeds

I used the Dartford branch of Reeds Rains when I found a property that I was really interested in renting. I phoned up and got a viewing with the landlord that same day and the place was totally perfect. Went back to the branch and from there on Tony took up my application and he explained everything, the fees are very reasonable and Tony was fantastic with his communication informing me about everything every step of the way. Between him and Lea they went out of their way to pull out all of the stops and finally I managed to secure the home of my dreams. They are the nicest,Most helpful people I have ever met. I highly recommend them and if you want to let or buy a property in the Dartford area then Reeds Rains in Dartford should be your first port of call! Just ask for Tony or Lea and you can’t go wrong!!!!

Christopher · 13 October 2017

★★★★★ 1/5

Trustpilot

Ending my tenancy 15 days into it.

Ending my tenancy 15 days into it.I moved into a flat at the start of the month, only to discover a number of issues which I wasn't informed of. The property was filthy, it hadn't been cleaned; there was a broken fridge; and when I looked at the photos of the property advertised online, they looked very different. They used old photos to advertise the flat online. Some furniture had rips there was markings as we'll as food on the walls.I sent an email and followed it up with a phone call to Shauuna from the Sheffield Branch (City centre), I recieved no acknowledgement of the issues and was told over the phone to call Maintenance. On calling Maintenance, I asked for a cleaner to come round and to replace the broken fridge. I was told the person who deals with my flat is on holiday and to call when she was back.... I gave up with the cleaner, I cleaned the property. However, I called everyday to try and get someone to sort my fridge. Nothing was done. I tried calling and talking to the local Branch, only to be spoken to in a rude and contracending manner. The lettings manager even requested she come around to see the issues, then when I called her back on the day to move the time, she cancelled stating "she believes me" that the fridge is broken, why would I lie about a broken fridge? I've chalked this up to that she couldn't be bothered to come around.On the 7th, the person from Maintenance who deals with my case (Anita) came back and started getting my case moving. The contractors confirm the fridge was broken... yet I'm still without any fridge. From calling Maintenance and speaking to various members of the team, I've been informed the issues of my flat were known and not communicated to me prior to moving in ( I would have never have signed the agreement if I'd known). Further, I've been calling everyday to get an understanding of what was happening with the fridge, the landlord is disputing the price quote, wanting the cheapest option available while I'm still left in the property 17 days into the tenacy with no solution in site. If this is what I have to go through each time there's an issue with the flat then no, I can't be bothered- what if the boiler breaks? Will I wait four weeks to get it fixed. I'm done with Reed Rains, I've had a terrible renting experience and I'd advise anyone thinking of renting through this company to avoid them at all costs.They lack competency and compassion.**Edit**Just thought I would add:It has taken me 3 weeks to get the fridge replaced, turns out when I threatened to end my tenancy they started to get the ball rolling. I still went through one of the hottest weekends and hottest days if the year without the appliance.Further, I was promised over the phone that I'd receive reduced rent this month for all the weeks without a fridge... this was told to me by Rhea at the local Branch. I've been informed that's not a policy Reed Rains employs, she just told me that for the hell of it.

EV · 21 July 2022

★★★★★ 5/5

Google

Would highly recommend Reeds Rains in Evesham, All the team were always up to date with the progress of my sale, and everyone was always exceptionally helpful and proactive in achieving the sale and completion of my property. Big thank you to all the team!

Caroline · 22 November 2024

★★★★★ 1/5

Trustpilot

So incompetent. So unprofessional. So rude.

So we had a viewing booked in on a property in west ayton Scarborough with the view of possibly buying for our family home. We currently live in derby and drove the 3 hour drive with our two children, Once in Scarborough we tried checking the property online again but was no longer showing?? We then rang the company to be told oh no it's still booked in at 3 pm for you as agreed. We then spent four hours killing time until the appointment.On arrival at the propery there was other people with Reedsrains and then we were told oh your viewing was cancelled as it's sold!!!!!!! immediately calling the office to view my opinion of such incompetence I was then told well we called you and left you a message???? Where is that message??? Oh yes you left it on a completely wrong number to mine after making sure twice that they took my number correctly. As if that wasnt enough they then argued the point and said I got the message???? Why the hell would I drive for 3 hours if I had a message and they have just told me a different number to mine. When I said I will leave a review about this I got the reply back of, "oh lovely" I take this as been so rude and you know it. Didn't get one apology!!!!! All in all what I would say about this company is that it seems to be be run by young incompetent people for doing simple work. Baffles me how a company like this trades. You only have to see the other reviews to know it's a naff company.

M · 3 September 2017

★★★★★ 5/5

Trustpilot

Sold 3 houses for us

Sold 3 houses for us. Deborah was very helpful and efficient. Houses were valued to sell, the properties were well marketed. Would definitely recommend this estate agents.

Olivia · 20 December 2024

★★★★★ 5/5

Trustpilot

Remortgage Reeds Rains Stone

We recently did a remortgage and change of equity share transfer with Reeds Rains Stone Branch . Our mortgage advisor Jordan Powell was outstanding. He gave us fantastic and detailed service guiding us through very step and advising us honestly throughout the entire process, which he made easy. Even when we had a hiccup caused by our lender he fixed it within the hour and even came across to reassure me in person that it had all been sorted. He was there through the entire process with any query we had no matter how small and made a stressful process much easier for us. I couldn't recommend him highly enough to anyone looking for mortgage advice.

Kate · 7 August 2017

★★★★★ 5/5

Trustpilot

Professional yet personable

Mark · 14 October 2026

★★★★★ 1/5

Trustpilot

I went into the Coventry branch today…

I went into the Coventry branch today the lady who was in there was very helpful but the man was very rude and told me that the lady was very busy and I need to go I was not being rude myself I was asking questions

Christopher · 4 November 2024

★★★★★ 2/5

Trustpilot

Nearly a year on from our initial …

Nearly a year on from our initial listing with RR I am still so unimpressed I felt the need for this review. And no I am not a continual whiner, if you look at my other reviews they are predominantly 5 stars.As they were agents for the new homes we were interested in we listed with them without comparison, rather stupidly I told them just that, I will not be so naive again. Initially things seemed OK although a bit more guidance on price may have been helpful, instead I suggested a hopeful figure which, hands up, my fault, was a bit optimistic. There was a pretty poor spelling error on the particulars which I pointed out twice but never got altered, but that isn't going to stop the house selling to be fair. 4 weeks on with no feedback (they do email Web stats but they are meaningless and despite asking for an explanation it was never forthcomming) or viewings I go into the office and drop the price £15k, a big drop but if it was £5k wrong they would have viewed and offered. And lo and behold viewings and a sale. Quickly followed by the chain falling apart. They wanted to leave the sold board up as our buyers were straight back on the market and would sell almost immediately, seemed odd but in hindsight.....we lived facing a very busy road and a sold board with their name on is priceless advertising! 3 weeks later and no communication from RR I took the sold sign down and told them, within 3 days 4 viewings the first of which offered and we accepted. My biggest mistake was to let them cancel the other 3 viewings, my words were "I trust you to act professionally and in my interests", what an idiot. Our 'perfect buyer' turned out to be anything but, we were never kept informed and pushed on with the reservation of a new build home, solicitors and all. 12 weeks later and our third exchange of contracts I call RR to say I trust all is progressing finally to be told "ah, she hasn't even asked her solicitor to do any searches yet"!! Next day I took their sign down went into their office and asked for my keys back, their parting words were priceless, "she really still wants to buy your house", oh really......thereby loosing circa £2500 on the new house purchase. Very poor communication, bordering on being missleading. Oh and one month later we went with another local agent who sold it 3 times in 2 days eventually to a real 'cash buyer' who was turned away by.....RR

Julian · 9 June 2017