Trusted Agent profile · Essex
★★★★★
1,343 reviews across 2 platforms
Atkins Cresent, Maldon, Essex, CM9 6FB
Crest Nicholson's office in Essex, at Atkins Cresent, is rated 4.0 out of 5 across 1,343 reviews on two platforms, including 20 Google reviews rated 3.2.
Every review we hold for the Essex office, from every platform, shown as written. First names only.
5/5
TrustpilotHelpful
Helpful , listen to your needs, Very happy with Ruth thanks
Good afternoon, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience with Ruth.
5/5
TrustpilotI moved into a Crest Nicholson property...
I moved into a Crest Nicholson property at Campbell Wharf in March and have been absolutely blown away with the service they have offered. My apartment is everything I could have dreamt of. The finish on my property is perfect and I have the pleasure of overlooking a beautiful private courtyard. I'd like to give a massive thanks to Sasha (Sales Executive) & Chris (Project Manager) for going above and beyond to make this a pleasurable experience.
Thank you for taking the time to share your experience. The team will be delighted to hear your comments.
5/5
TrustpilotBecky and the team at Crest union park…
Becky and the team at Crest union park Daventry are such amazing people. I’m a first time buyer so things can get quite confusing, but Becky explained things so clearly and in a very easily understandable way. She made boring paperwork into something fun and interesting (quite a task). Buying a house is a big thing and it’s not easy, but I’m super looking forward to moving in! Thank you again 😊
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you.
5/5
TrustpilotRelaxed and welcomed
My enquiry made we feel I was important to the company.
Good morning Janet, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience with Jan at Meadow Fields.
5/5
TrustpilotOur visit to Crest Nicholson Ludlow Green
Our visit to Crest Nicholson Ludlow Green couldn't have been any better. The sales advisor Georgia made us very welcome and provided us with all the information we needed plus a very detailed tour of the style of house we wanted to buy, this resulted in our choosing the plot we wanted.
Thank you for taking the time to share your experience.
1/5
TrustpilotUnless you want to be waiting 80+…
Unless you want to be waiting 80+ minutes to get out of your estate due to the construction companies poor planning of new builds onto main roads meaning they then have to dig up half of it creating roadworks that create tons and tons of traffic don’t bother!
Thank you for your feedback. We recognise the inconvenience these planned essential works have caused and thank residents for their continued cooperation as we work to complete them ahead of the Christmas break. These works, which have been communicated openly with residents and the local community, are being carried out in line with the framework agreed by local authorities, and once complete will help deliver improved connectivity for the community.
5/5
TrustpilotGreat customer service from the staff…
Great customer service from the staff with great information provided!
Good afternoon Will, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
5/5
TrustpilotPotters Grange, Ashby
A thank you to Anita at the Potters Grange site in Ashby, Leicestershire who has been supporting me in buying one of their properties. She is professional and made me relaxed throughout the process while keeping me informed of the process. An asset to the company.
Thank you for taking the time to share your experience.
5/5
TrustpilotMakes you feel at ease
Makes you feel at ease , nothing is too much trouble x
Good morning Gary, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience with Katrina.
5/5
TrustpilotGreat support from Julie
I Have just reserved a Crest Nicholson home at Highbrook View. Julie has been very helpful, supportive and has explained the process to me in great detail. Julie has also made sure that I am happy with everything before signing the reservation agreement. Would highly recommend.
Thank you for taking the time to share your experience.
5/5
TrustpilotSo professional
Can’t recommend Lauren, Hazel and the entire team at The Rowans highly enough. From the moment we walked through the door of the site office, we were made to feel very welcome and comfortable. They are all so friendly and go through everything with you so you fully understand what is you are buying. Attention to detail is very important to them as well as putting you at your ease.
Thank you for taking the time to leave a review. It's great to know that Lauren and Hazel provided such a positive home-buying experience for you.
5/5
TrustpilotJosh over in the Elmswell site
Josh over in the Elmswell site, was extremely helpful. As we are first time buyers, he took the time to explain the whole process of what happens when purchasing a house. He managed to speak to us although we turned up without an appointment. And fitted us in at another site to view the home we were looking at. Josh went above and beyond in customer service, very open and honest about the process.
Thank you for taking the time to share your experience. Josh will be delighted to hear your comments.
5/5
TrustpilotGreat experience
I went back to the site on many occasions. Oliver was outstanding and is extremely helpful. I personally wanted to find a house nearer the town but really couldn’t fault the Crest Nicholson development.Thank you Oliver.
Good morning Jane, thank you for taking the time to share your experience. We're pleased to hear of the excellent service you received from Oliver, he will be delighted to hear your comments.
3/5
TrustpilotGeneral condition of the house was ok
General condition of the house was ok. Very poor after sales. Snags slow to be resolved. We have no heating in a couple of rooms and the on site plumber hasn’t turned up two weeks in a row to rectify their mistakes. Garden was a load of mud, and front garden has to be redone as it was so poorly landscapes with no weed membranes.
Thanks for getting in touch and sharing your experience, we will speak to our customer service team and ask them to get in touch with your directly to discuss this further.
5/5
TrustpilotExcellent customer service
The sales girls at Blythe valley have been so helpful and are a credit to crest homes Excellent knowledge of the house types and the purchasing process. A massive thank you to Kerry, Becky and Anita
Good morning Michelle, thank you for taking the time to share your experience. We're pleased to hear of the excellent service you received from Kerry, Becky and Anita at Blythe Valley, they will be delighted to hear your comments.
5/5
TrustpilotExcellent Service from Siobhan
Siobhan was very helpful. She was patient with all my questions and was very friendly with my child while she showed us the home. She gave us all the tips and amendments that could be made to make ourselves comfortable.
Thank you for taking the time to share your experience.
5/5
TrustpilotMontague Place, Warwick
Diane was very helpful and professional. It was great to be able to view a completed house, and I was very impressed with the site and all the information that was given to me. I like also like that she was not pushy, just helpful and friendly. Thank you.
Thank you for taking the time to share your experience.
2/5
TrustpilotYear 1 Great. Year 2 SHOCKING
Post home buyers survey the service drops off a cliff.
Good afternoon James, thank you for taking the time to share your experience. We have sent you a request via TrustPilot for some more information so we can identify the best team to help you and pass on your feedback. Please do include your address and contact details and someone will contact you regarding your comments.
5/5
TrustpilotExcellent sales process at Albany Wood
Steve Smith at Albany Woods was very flexible on the timing of our visits. We were able to look around on our own and unhurried. The offer and reservation process was well explained by Steve and I very much look forward to my new home.
Thank you for taking the time to share your experience.
5/5
TrustpilotVery informative
Very informative, friendly and beautiful homes.
Good Morning Immacula, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
5/5
TrustpilotHappy first time buyers- Kilnwood Vale
Recently purchased our first home with crest Nicholson at Kilnwood vale, the ladies in the sales office have been so helpful, they have also done us the best deal possible and included lots of upgrades and extras free of charge. Thank you so much to Clare Smith for helping us through the process so far you have been excellent! Excited for the next few months watching our dream home being built X
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you, we will pass your feedback onto our South team.
5/5
TrustpilotThe fantastic Brightwell Yard Farnham
Sally was fantastic when we visited Brightwells Yard Farnham. Sally was natural positive knowledgeable helpful.My mum loved the complex with the ammenities right at the door. She would love a one bedroom but they seem to sell so fast.
Thank you for taking the time to share your experience, Sally will be delighted to hear your comments.
5/5
TrustpilotBuying our first home
So far we are at the stage of reserving the plot for our first home. Jill has been brilliant. She is very professional, honest and supportive and has been extremely helpful during this initial stage of buying our first home. We would highly recommend.
Thank you for taking the time to share your experience.
1/5
TrustpilotBe warned, this company is unscrupulous
This company is unbelievable. Their standard of building work is appalling, and they are very happy to not complete any snagging issues, but let the NHBC deal with complaints instead. The customer services are non existent, and never respond to any emails or calls. The secure car park entrance has been broken since May 2023, and there’s no sign it will get fixed. Cars broken into, bikes stolen. The entrance door is constantly breaking, which has allowed people in to steal property (all Christmas presents delivered by Amazon, stolen). The fob entry system is also broken, can’t even get into the property on the right floor, due to the broken system. Lift breaks down constantly, and not fixed for ages as it’s not an ‘emergency’. The quality of the fixtures and fittings are dreadful, and snagging issues are just ignored, until you have to fix them yourself. Several site managers have disappeared overnight, wonder why. The customer service team don’t care less about anything being rectified, at best we get a cut and paste load of rubbish email, that makes no sense. And now to add insult to injury, CN have had to install Illbrook membrane to our properties, after they failed to do so as per building regs. This has caused untold damage and disruption for homeowners, who have been complaining for 2 years about this issue (CN having denied it for 2 years). Their attitude stinks, they could not care less about the damage that properties which have had the work done are now experiencing shattered windows due to the work, CN refuse to acknowledge and just tell homeowners to fix it themselves. As we’ve all had to fix every snagging issue ourselves. We’ve given up bothering about feeling secure in our homes, it’s not worth being constantly ignored. We just accept the car park and apartment block is not safe and secure. Thanks Crest Nicholson - we paid a fortune for this place and the service charges each year. What a waste of money. The response by CN on Trustpilot is to try and get the review removed, so we have to prove we actually live in this dump. Don’t be fooled into thinking they will contact you. They won’t.
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