Douglas Allen Epping reviews in Epping Forest

★★★★★ 5/5

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Better results than other agents!

I am currently selling my property and buying my new property both via Douglas Allen!After my original buyer pulled out, Douglas Allen - East Ham were able to secure me another buyer within the week. Something none of the other agents I used managed to do!Special mention must go to Andrew Bilbey who's been in my corner all the way along, and Maureen Grey and the team at the East Ham branch who have and continue to, pull out all the stops to get this whole process almost over the finishing line!Wouldn't hesitate to use them again or recommend their services to anyone else.

Miss · 9 December 2016

★★★★★ 5/5

Trustpilot

Really good.

We chose Douglas Allen due to their superior knowledge of the local market. Steve is about as enthusiastic as they come and we liked his energy. We had an open house and received lots of offers at the price we had hoped for. After negotiating we finished with a tidy little sum extra and this confirmed my belief that ‘You get what you pay for’. I liked the straight forward approach from this company and always felt like he valued us as customers even though we were not selling a million pound house,unlike one of the others I had seem who seemed to lack interest!

Marcus · 14 November 2016

★★★★★ 5/5

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Great communication, friendly service

Douglas Allen Epping have been great through the whole process of finding and buying this house. We started the process with Marc, who showed us the house, answered our questions, and offered just the right amount of his own views but stepped back and let us look around on our own. When things were up in the air we were kept in the loop, and then once things were more certain we were handed over to Tanya, the sales progressor. She was fantastic! We really felt in safe hands, she looked after us, kept in touch with our solicitor and the seller's, really efficient, friendly and helpful. Made this stressful time easier and anyone who can do that is a miracle worker! Thanks Tanya :)

Alice · 4 November 2016

★★★★★ 5/5

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Douglas Allen, Epping - very impressed - great estate agents - staff

Really appreciated Jan who kindly showed us around a small bungalow which was not suitable but Jan was helpful and patient with my mother who is in her 80's.Very impressed with Jack who really felt I should see another bungalow on Douglas Allen's books - personally I wouldn't have thought it was right but when I did go to see it I couldn't have been more impressed and have since had my offer on that property accepted.Jack took the brief on what I was looking for and I'm so glad he gave me the gentle push I needed to make me go see it the property as it was perfect.Since then Jack has made sure I've been updated on progress, done a second viewing with my brothers and supplied me with room sizes I needed. Love the ladies in the office who helped me out by printing out the property details for me to take to my mothers and who were very friendly - they made me feel welcome in the office - thanks Paige and Alison.Hoping to complete before Christmas thanks to all the help I'm getting from Douglas Allen.Season greetings to Jack, Jan, Paige, Alison and Tanya.Sue

Sue · 3 November 2016

★★★★★ 4/5

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About my agent Ellie Cox

Ellie Cox was my agent who took my husband & myself to review the property & arranged to view the property twice which we are thankful. She answered all our questions & tried her best to get the deal through but it didn't happen for no fault of her own. She did her part well and truly which we appeciate it very much. We wish her well in her career.

Ranee · 7 July 2021

★★★★★ 5/5

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Excellent service and attitude

I instructed Douglas Allen at their Epping branch having been dissatisfied with three previous agents. Douglas Allen did exactly what they said they would and got me more interest and more viewings than the other agents combined and in a shorter period of time. In the middle of my instruction period with Douglas Allen, the EU referendum threw the housing market into relative uncertainty, yet they still managed to sell the property for a satisfactory price. I dealt mainly with Paige and Alison at the Epping branch, who were always punctual and organised. Feedback from viewings or offers was swiftly acquired and passed onto me and any questions I had were answered promptly and to my satisfaction. Buying and selling houses is generally very stressful and time consuming and it was made easier by both Alison and Paige. Following the acceptance of an offer, Douglas Allen also provided me with a sales progressor to ensure that the actual exchange and completion was as swift as possible. Tanya was outstanding throughout and even sorted some issues that were bungled by my conveyancing solicitors. She assisted me with some legal issues unique to my property and updated me at a minimum twice a week regarding progress and anything required of me. I've bought and sold properties properties previously and never had a progressor to assist. Tanya acting in this role was a huge help and made things a lot easier. As a side note - one of the reasons Tanya was so good is that the solicitors were awful. Avoid JS Law like the plague. They were recommended to me by Douglas Allen originally and I assign no blame to them for this but I have updated them and would tell anyone seeking conveyancing that I would not recommend JS Law to my worst enemy.

Rhys · 26 October 2016

★★★★★ 4/5

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Thank you to the team at Douglas Allen, East Ham Branch

Whilst it took nearly six months for the sale of my house to go through, this was not for the lack of any time or effort on the part of Maureen and her DA team. There must have been 50+ viewings of the property with 7 offers put in. The only frustrating part was the time taken trying to convert those offers into a confirmed sale but eventually we got one to stick. Special recognition must go to Andrew Bilby who co-ordinated the sale from the point the eventual winning offer was accepted. Andrew was proactive at all times - I never had to chase him for an update - and I fear that without him, the sale may not have successfully concluded. Thank you Maureen and co!

Rob · 18 October 2016

★★★★★ 5/5

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Outstanding service,

Special thanks must go to Jason on his very personalable and dedicated service he has provided since calling from day 1. His enthusiasm and commitment to get the best for us has been shown in days within 10 days of listing with Strong offers from both. Great and honest communication has given us great confidence in the service. Also thank you to Daniel and Simon who have been massive support in the house sale. The guys at Douglas Allen have succeeded where other local estate agents did not. Cheers Michael Parrish-Heighton

Michael · 18 October 2016

★★★★★ 5/5

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The best in the market!!!

Just purchased a dream property from Douglas Allen (Barkingside Branch). I could not thank Umaad and Daniel enough for making this happen and trust me if it was not for these two i don't think i would have got this house. The difference between Douglas Allen (Barkingside Branch) and other estate agents is that these guys actually CARE...Also simple and straight forward, No BIG TALK and straight to the point. Once again thank you so much umaad and daniel and the entire Douglas Allen (Barkingside Branch).

Ketul · 17 October 2016

★★★★★ 5/5

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Excellent service from the Epping team

The team at Douglas Allen Epping were very helpful, and quickly gained a good understanding of the kind of property we were seeking. The property we ultimately purchased was recommended to us by the team. We were shown around by Alison who was very professional and did a great job. We would like to thank all the staff at Douglas Allen for their excellent service and would recommend them to anyone seeking to deal with property in the Epping area.

Philip · 16 October 2016

★★★★★ 5/5

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Great Work Epping

I cannot thank the team at Epping enough for making our move one of the most effortless experiences of my life. With Alison at the forefront letting us know every step of the way what, why, where and when things were happening. The team were always happy to take phone calls about any queries I had and they responded immediately. The team kept us confident through out the whole process. A big thanks to Tanya, who's continuity of service was second to none and the team of panelled solicitors who were recommended. Thank you Marc, Alison, Paige and Jack. I will be recommending you to my friends.

Jack · 10 October 2016

★★★★★ 5/5

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Great service by sales advisor- Ummad

Just wanted to say a big thank you to Ummad and the team at Barkigside branch for their professionalism and assistant in the quick process in buying my house. Ummad was always ready to help and provided advice throughout the buying process. Supported me through the whole process and could always call/ email and receive quick reaponses! Other staff at the branch were also there ready to help and support such as Daniel the manager- so thank you all! Felt as though they understood me and were there every step of the way! Would highly recommend the branch to others and the sales advisor - Ummad and Daniel and the team. Ayesha

Ayesha · 26 September 2016

★★★★★ 5/5

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Property sale - great service

This was the second time we sold our property with the Woodford Branch of Douglas Allen. Most recently we sold our property with them in summer 2016 and we were again very pleased with their service. Stephen and his team worked very hard from start to finish to ensure we had the best sale possible for our property, kept us always up to date and looked into any queries we might have had immediately. The result was that we had a very smooth and swift sale with a very good price for our property. We can highly recommend them!Thanks team!

Reiko · 24 September 2016

★★★★★ 3/5

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walthamstow branch

Wasn't impressed with sales and marketing, a lot of talk to get you to sign, then don't hear from them, hardly anyone turned up for 1st open house then second open house agent was late and I ended up doing it myself! 2% fees high compared to other agencies.However, after sales was brilliant particularly Andrew Bilby who was constantly in touch & really pushing to get the transaction dealt with quickly due to my family situation and school places. It was great to have his honest, hardworking support because of him my sale went through in 10weeks. I also was impressed with Callum at the walthamstow branch who went out of his way to try and sort out the situation when our buyers pulled a fast one!Overall I would use Douglas Allen again but wouldn't be as naive next time with my expectations.

Josie · 19 September 2016

★★★★★ 5/5

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Waseem Khan

Hi, just wanted to leave some feedback for Waseem Khan from the East Ham branch who showed us round 6 properties last weekend. House hunting isn't always the most enjoyable experience, particularly when you've been looking as long as we have, but Waseem went out of his way to make the viewings quick and timely, and was extremely friendly and positive throughout. In addition to this, his lifelong knowledge of the local area really helped us get some valuable insight into where we are looking to move. Thanks again for your excellent customer service, Waseem!

Nick · 25 August 2016

★★★★★ 5/5

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Chelsea Baldwin

From the moment our case was passed to Chelsey we knew we were in the hands of someone who not only cared about their job, but more importantly about people. Whenever Chelsey promised a return call we received a return call, if a call on our behalf was promised it was made. As trying as the process was for us (and it was extremely trying due to some extenuating circumstances), Chelsey remained positive and upbeat. So thank you Chelsey for your determination and caring, and assisting us in finally getting over the line.

Karl · 19 August 2016

★★★★★ 5/5

Trustpilot

A professional and personal service

At last my house is sold! A very big thank you to Steve for making it happen, as there a few stressful moments, but all was eventually sorted out between buyer, solicitors etc. with whom I did not need to get 'to much involve with'. The all processus went smoothly at the end. I would also like to thank Greg who contributed to the final details of the sale.I chose Douglas Allen because the first time I put my house on the market, nothing happened, my neighbours had sold their house via them and told me, if someone can Douglas Allen will.A big thank you to all. Anny

Anny · 11 August 2016

★★★★★ 5/5

Trustpilot

Great service

We received a great service from the Chingford branch.Every team member was brilliant, from dealing with Sean when I first enquired about a property who was fantastic. He listened to what I wanted rather than trying to get me to view every property on the books like other estate agents do. Jess who come to value our property, who was absolutely lovely and kept me up to date on everything going on from selling our property to informing me of new properties that suited us. Jake was also great keeping me updated with viewings and feedback. James was there helping and informing me of offers/feedback. Saif was brilliant with helping me and guiding me with my mortgage and what was best for us.As a whole they are a great team and communicate brilliantly between them to make sure that we got the service we expect.They are all very friendly and make you feel very welcome when entering thier office, I will definitely be recommending them and will use in the future when it comes to selling & looking again.

Joanne · 20 July 2016

★★★★★ 5/5

Trustpilot

Excellent service for our house buying experience

We have just bought our first ever house and we would like to say a massive thank you to Michelle Hawthorne and Samir Bhamji in the Chadwell Heath Branch for providing a service that was really second to none. Our house buying experience is going on so smoothly, thanks to these amazing professionals in the Chadwell Heath branch. Right from our first meeting with them, we knew they were the agents for us and they did not disappoint. It was unfortunate that we did not buy a property from what Michelle had on offer but her DRIVE and ABILITY to say the right things to the right person at the right time, especially to us who were First Time Buyers, helped us in our purchase decision-making. She was so professional, honest and caring - she made the whole process stress free and easy. Thank you Michelle - We won't hesitate to recommend you to people in our circle of friends and relations who would want to buy or sell their properties.Samir was genuine, friendly,highly professional, understanding and always got back to us promptly, thought through everything and all we can say is that : he was faultless!!! As our Mortgage Broker, Samir looked after our purchase and kept us informed step by step of the progress with regards to the vendor's agents and our mortgage application. His efficiency and enthusiasm kept things moving all the time and he even took it upon himself to deal with the pressure that we were being put under by the vendor's agent. He gave us a great personal service from start to finish as he was always easy to get hold of and provided great communication. We would recommend him 100% as a broker and we could not be happier with the service he rendered to us. So far the purchase has gone so smoothly as Exchange of Contracts has taken place this afternoon with Completion set for tomorrow.Thank you Samir, you made this bumpy road so smooth and stress free.Michelle and Samir make a great team!! They will have to come around for a Barbecue once we have moved and settled in. We definitely will be recommending both to our friends.

Ekem · 20 July 2016

★★★★★ 1/5

Trustpilot

These are truly the worst estate agents in Essex!

Recently my nephew decided to move into a bigger home in Essex and needed to sell his home to do so. Douglas Allen explained at the valuation that with best offers plus which is there new selling concept , my nephew would not pay a no fee. The purchaser would pay all sales commission of 1.55% plus vat and he would pay zero fee. This seemed to be to good to be true , however they gave my nephew there assurances that he would get his target price . I explained to my nephew that if you get your price and get the buyers to pay your fee that's unbelievable . Well unbelievable was the word I would use for this sharp practice estate agents. Firstly every offer was £5000 short asking price , which was exactly the estate agents fees, if became clear that all the buyers who were offering were clearly knocking off the fee's . Hence my nephew will be picking up the Douglas Allen fee's of 1.55% plus vat as the buyers were reduceing there offer taking into account having to pay the sales commission. After four weeks and two open days it became evident that they were never going to get the price. Then they brought to my nephew attention he was locked into 20 week contract when he wanted to change agents as he felt Douglas Allen were not acting in his best interest. He market his property normally and after complaining he went on with another agent. We looked into best offers plus which is affectly 'sale by tender' which if you look on the Webb is scam . The staff were rude , unprofessional , condescending and when the upper management got involved there were worse . I was recommended to online agent who we paid a flat fee and done more in two weeks than eight weeks with Douglas Allen . We sold the property £2500 above the asking price and paid commission of £1058 which was a fraction of what Douglas Allen was charging. They are ripping off vendors and purchasers, to get these ridiculous fees. They are a poor estate agent and have dressed up this product best offers plus , which is sale by tender. Complete rip off!!!!!

Mrs · 16 July 2016

★★★★★ 5/5

Trustpilot

Move to Copperfield Court Barkingside Essex

My wife Barbara and I would like to thank the Branch Manager of Barkingside Branch Daniel Bourne and his team for the excellent service in assisting us with the purchase of 1 Copperfield Court. In particular Daniel Bourne for his understanding of my wife's special needs in the new property. We have nothing but praise for his kindness, understanding and professionalism ..We will recommend Douglas Allen Barkingside Branch to any relatives or friends in our area, who may be wishing to move, in the near future.Michael & Barbara Crest

Michael · 6 July 2016

★★★★★ 4/5

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Barkingside branch reivew

The people at Barkingside branch were friendly and accomodating. For example in one person was not able to address my query or was away, another would address it. For example when Daniel and Ummad were not available, Lynburge took on my query and responded the same day with a response. Ummad was friendly, welcoming, approachable and patient. In particular I found William Nash very knowledgeable and thorough who addressed my queries quickly and professionally. Keith, I thought was proactive in trying to get issues addressed.An improvement to make is to ensure your other colleagues are kept in the loop with conversations made with customers and actions that are done. For example there were times when I had already provided an update to one member at the branch to then be called and asked the same question by another member. Improving that would definitely add another star.Ruschelle.

Ruschelle · 21 June 2016

★★★★★ 5/5

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Douglas Allen East Ham - Great service & a great team!

I found Hasan, Faisal, Wassim and the rest of the team at Douglas Allen to be very helpful. As a first time buyer, I've had many questions and Hasan is always happy to help and very knowledgeable about the local area. Faisal was also extremely helpful in explaining the mortgage process and the options available to me. So far the process has gone smoothly and hopefully will continue to do so! I have dealt with many estate agents over the last two years during my property search and the team here at Douglas Allen in East Ham have been one of the most helpful ones. They are also a very happy, friendly team and very welcoming.

Anneka · 17 June 2016

★★★★★ 5/5

Trustpilot

fantastic customer service

Carl Clennell and Paul Cromwell are so professional in their manner. They kept me updated at all times and they showed themselves to be incredibly knowledgeable and experienced. Carl made the whole process of house hunting so easy and gave me information about mortgages, properties and conveyancing. He also kept me updated all the times in terms of appointments and always phoned me back to let me know what was going on. Finally, I want to say how polite, pleasant, helpful and experienced Carl and Paul are and, if I ever have a house to sell, I would have no hesitation in using Douglas Allen - Carl and Paul are a real credit to the company.Mary Tierney

Mary · 10 June 2016