Every review we hold for the Enfield office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDo not rent a place with Hamptons
Do not rent a place with Hamptons, they have no interest in meeting their legal obligations. We have no heating or hot water. Fist they claimed we weren’t renting with them and it wasn’t their responsibility. Then after I sent them my tenancy agreeemnt they apologised as they were looking in the wrong system. Then they asked me to stay in New Year’s Eve so someone could come out. Finally at half past midnight they emailed and said sorry nobody was coming but the would call me in the morning. Of course they didn’t ring. I called them and they said they would ring straight back. Took them over an hour before ringing and admitting they haven’t even booked someone. They promised to call back within 20 minutes. An hour after they promised they still hadn’t called. I have rung them back and they say they will call straight back. Still freezing and still no call back. Happy to take your rent but if you have a problem they are useless. This is the 4th time the heating has gone in 18 months. There are plenty of reputable landlords out there, sadly Hamptons aren’t one of them
RC · 1 January 2024
★★★★★ 5/5
TrustpilotGreat service and special thanks to Sarah Golder
Fast, friendly and very professional! Sarah is our deposit manager - never an easy job. She’s done a great job sorting out problems, liaising between all parties and coming up with fast solutions. Highly recommended!
Damaris · 18 October 2023
★★★★★ 4/5
TrustpilotGreat Property Manager!
Our Hamptons Property Manager has been great. Very responsive, always quick to communicate. Our PM always understood the (few) issues we had during our rental.
Rogan · 20 May 2024
★★★★★ 5/5
TrustpilotHamptons - property management
Jana Volfikova was our property manager at Hamptons and she made our lives so much easier! She was courteous, helpful and responsive - never had to chase her!
Melbourne · 29 June 2020
Agent replied · 24 October 2024
Thank you for leaving us your feedback about Jana, customer service is very important to us and we have no doubt she will be delighted to read your review. Thank you again.
★★★★★ 5/5
TrustpilotGood work by Hamptons & John Williams Heating
I called Jennie this morning as the house we rent had a leak under the sink. Although a difficult time of year, she arranged for John Williams Heating to come out very quickly to rectify the problem. Thank you Jennie and John Williams Heating.
Robin · 23 January 2023
★★★★★ 5/5
TrustpilotThank You Jacob
Thank you so much for all of your help and support during our recent move. Moving house is always a stressful experience and even more so during COVID 19 but the support from Hamptons and in particular Jacob Forster from the Stratford Upon Avon branch was fantastic and really made the process as simple as possible. M Bullock
M · 21 December 2020
★★★★★ 5/5
TrustpilotHamptons have always been friendly
Hamptons have always been friendly, reliable, and helpful regarding my rental. Any issues have been dealt with very quickly by David Whiting and his team.
Liz · 14 May 2024
★★★★★ 5/5
TrustpilotShardai Whitter-Lewis - great property manager!
Shardai is extremely responsive, kind and empathetic property manager and we really appreciate all of her help so far. We have had a few issues with the property and every time Shardai has managed these well, collaborating both with us tenants and the landlord. Highly recommended!
Elina · 5 November 2022
★★★★★ 5/5
TrustpilotMaintaining High Standards of Service
My property Manager, Patryk Lehmann has been helpful and eager to address my concerns.I’ve been with Hamptons for several years. They have maintained their high standards and professionalism.
Vivian · 14 March 2024
★★★★★ 5/5
TrustpilotThanks letter
I would like to thank Mrs. April Keane the one and only for her exceptional support during my accommodation at 53 Kensington Court, she was beyond my expectations, supportive and helpful, she is definitely an excellent example for deal with customers .. thank a million time and all the best
Faisal · 18 May 2022
★★★★★ 5/5
TrustpilotExcellent service by Sarah Golder-…
Excellent service by Sarah Golder- Deposits Manager. She kept me informed all the way through our transaction and made sure even on her days off that my deposit was being returned to me. Knowledgeable, quick and efficient. Thanks Sarah!
Miss · 21 June 2023
★★★★★ 5/5
TrustpilotHamptons provide a very professional…
Hamptons provide a very professional sevice. Anca is a very competent memeber of the management team who provides excellent feedback.
Andrew · 8 August 2024
★★★★★ 5/5
TrustpilotRebecca Hitchman at Hamptons
Rebecca Hitchman at Hamptons managed our rental property and everything was perfect. We always got a super-quick response and any repairs were attended to urgently. Rebecca and her colleagues were pleasant and professional throughout, so a very good outfit and highly recommended. Thanks Rebecca.Simon McCarthy
Simon · 25 November 2022
★★★★★ 5/5
TrustpilotSupportive
Every time when I have any problem or need report, the property management team can always reply quickly and solve problems in time. They’re really helpful and supportive (especially Amy) Thank you for your work to make me have a happy living there!
Li · 2 February 2023
★★★★★ 5/5
TrustpilotHamptons Management Agents
On property management side for lettings our account handler, Lucy Desborough has been fantastic. She works with tight timescales to get the job done and often comes up with good solutions to problem situations. She is good with the tenants and is quick to respond when we need information or an update on our properties.
Donna · 30 June 2021
★★★★★ 5/5
GoogleWe chose to use our local Whetstone Hetheringtons as we both wanted a flat in this trendy new build and Hetheringtons had the contract. We're long term renters and finding the right place was proving stressful (self employed) until we visited Hetheringtons.. Thankfully..The estate agent appointed to us was David (Silver) who helped us step by step through the process of filling in forms and gathering all the relevant information to secure the flat we wanted . It is not straight forward renting these days espacially when youre self employed with no guarantor. David had so much patience and thankfully we got the flat and we're happily living here now. David provided a professional service with personality that helped make the situation as stress free as possible and we're both so grateful and are in no doubt that if we decide to buy locally and get a mortgage we know where to go. Again thankyou!!!
JL · 25 October 2017
Agent replied · 23 October 2024
Dear Jeni, thank you for your wonderful five star review. It's great to see you've received such friendly and efficient service, we will make sure this is passed onto David and the whole team at Hetheringtons in Whetstone. Many Thanks.
★★★★★ 5/5
TrustpilotAmazing experience!
My experience with Hamptons has been nothing but positive, starting with property hunting with Patrick.Our property manager Sana has been on top of the managing since she took over the property! Sana has been responsive, kind and reliable. All of the issues are addressed promptly.
Stephanie · 14 November 2022
★★★★★ 5/5
TrustpilotShahena has been very professional and responsive
Shahena has been a great property manager for us, keeping us regularly updated and being proactive when things need repairing or there are any issues.
Mike · 27 April 2024
★★★★★ 5/5
TrustpilotJacob Forster
Our experience with Hamptons has been excellent. We were supported as buyers by Jacob who was fundamental in getting us to the contract exchange stage. He has been patient, helpful and tenacious in making sure everyone knew the process, were connected up and the process moving along. Thank you Jacob, over and above. Very happy.
Sarah · 27 May 2021
★★★★★ 1/5
TrustpilotI moved into a property which was…
I moved into a property which was refurbished to a supposedly high standard. Well from the minute I moved in there were a number of issues. Water coming in through the light switcheswater coming in through the walls when it rained, causing a lot of damage. Boiler leaking, washing machine leaking, floorboards cracked and grouting in floorboards coming out. Toilet blockage caused by the sewage pipe being installed incorrectly. Which resulted in not being able to use the toilet for 3 days. Shower leaking which resulted in water damage to the kitchen ceiling. Once I moved out the landlord accused me of cracking a window pain- this was already there when I moved in, which I need to pay for to get repaired. Toilet seats repair due to rust...Bizzare!I would not recommend Hamptons as they were not helpful to me at all when we ended this contract.
Delia · 20 November 2023
★★★★★ 5/5
TrustpilotBest in class
I have been fortunate to have had excellent service from Jacob Forster at Hamptons Stratford Upon Avon branch in the recent sale of my property. Jacob gave good advice, was agile and quick to respond to all my needs and in fact was a step ahead in many aspects of the sale. He went above and beyond to help me as I was transacting whilst living abroad. Outstanding and personal service. Thankyou.
Emma · 18 February 2021
Agent replied · 24 October 2024
Thank you for your review, we are delighted to receive your feedback and look forward to sharing this with Jacob and the team.
★★★★★ 1/5
TrustpilotWe have used Hamptons for 4 years to…
We have used Hamptons for 4 years to let and manage our property and their level of service is appalling. We eventually had to take over the management directly with our tenant due to the poor service they were providing despite being paid to provide this service. Very unresponsive to any requests and we have moved on to another agent who provide a brilliant service. Be warned their customer service is appalling.
Trevor · 17 February 2021
Agent replied · 24 October 2024
Thank you for your feedback, we are naturally disappointed to hear you feel this way and would like to address some of the shortcoming you have identified. Please do email customercare@hamptons.co.uk with your full name and property address for us to investigate further.
★★★★★ 5/5
GoogleA stressful experience over a prolonged period of time, handled by Hamptons in a very professional fashion
A very good company to work with, would point out Ed's and Sam's contribution in getting the sale across the line
CC - West Hampstead
C · 27 March 2024
Agent replied · 23 October 2024
Hi, we are delighted that you enlisted Hamptons Estate Agents Totteridge and Whetstone and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
★★★★★ 1/5
TrustpilotHampton international not professional
Hampton international is a firm that is inefficient and unprofessional. When it comes to grabbing/finding a tenant they seem to be nice and quick. when it comes to the end of the contract they are slow and let things drag. We had to chase them with lots of emails with regards getting our deposit back. I urge all tenants to be aware of that.
Jia · 13 June 2022
Agent replied · 24 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
