Trusted Agent profile · Enfield

Hamptons Enfield Sales reviews

4.3

★★★★★ Great

1,610 reviews across 2 platforms

7 Savoy Parade, Southbury Road, Enfield, EN1 1RT, EN1 1RT

Part of Hamptons, see every office.

Hamptons's office in Enfield, at 7 Savoy Parade, is rated 4.3 out of 5 across 1,610 reviews on two platforms, including 189 Google reviews rated 4.8.

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4.8 / 5

189

Reviews on Google

This office

Trustpilot logo

1,421

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Enfield office, from every platform, shown as written. First names only.

5/5

Trustpilot

Amelia, Charlotte and Harriet

Amelia, Charlotte and Harriet were very helpful in both helping me find a new flat to rent as well as helping me complete the formalities associated with exiting my old flat. Always friendly, responsive and helpful

Robert · 23 January 2020

Agent replied · 24 October 2024

Thank you for leaving us a review, customer service is very important to us and as such we are delighted to hear Amelia, Charlotte and Harriet had such a positive impact on your experience. In particular, it is wonderful to communication was to a high standard throughout, thank you again.

1/5

Trustpilot

promised to value my house without the…

Promised to value my house without the need to visit They were all over me like a bad rush prior to agreeing to valuation Requested plethora of details which was provided and hadn't heard from them since This kind of could not give a flying monkey attitude helps Estate Agents to continually gain the top place for being most respected and loved profession in the country successfully beating Double Glazing and Used Cars SALESMAN by a MILE. GREAT ACCOLADE FOR GIVING ITS MIDDLE FINGER TO THE CUSTOMER

Koraljka · 12 March 2021

Agent replied · 24 October 2024

Thank you for your feedback, we are naturally disappointed to hear to hear this and would welcome the opportunity to investigate further. Please do email customercare@hamptons.co.uk with your full name and the name of the branch you dealt with for us to investigate further.

5/5

Trustpilot

From the moment I walked in the door of…

From the moment I walked in the door of the Stratford-upon-Avon branch the service has been impeccable. Communication has been outstanding and prompt. I have moved over from Australia and this is my first time renting in the UK, both Jasmine and Matilda have been brilliant at answering all my questions and liaising between myself and the landlord, making the process as smooth as possible. I can only speak for the rental team, but I have no hesitation in recommending Hampton's SUA.

Sian · 11 May 2024

5/5

Trustpilot

Hamptons Godalming - brilliant service

We could not be happier with our experience of using Hamptons in Godalming for the sale of our property. Jake, Ross, Pippa, Sue and Ellie were fantastic and kept us updated every step of the way. They handled our sale with professionalism and this showed in the results. We would thoroughly recommend Hamptons Godalming.

Kevin · 24 September 2022

4/5

Trustpilot

Letting a property can be problematical.

We own a rental property in Stratford upon Avon which has been managed by Hamptons for some time now. Letting a property can be problematical. Like many landlords we have had exemplary tenants but also, sadly, some horrible ones. However our experience with the staff in the Stratford office has been excellent and we have also been helped by a number of extremely responsive property managers over this period. Our latest property manager, Matilda Hall, is great. She keeps us informed and deals with property maintenance issues in a calm and efficient manner.Unfortunately we are less impressed with the Accounts Department and have had numerous concerns over recent years. very regrettable given the excellence of the staff who actually take care of the day to day problems.

Lesley · 10 May 2024

5/5

Trustpilot

Gemma has been really responsive and…

Gemma has been really responsive and responsible being our property manager. We are in the process of dealing with a squirrel problem and she has been very helpful since day 1. Being a tenant, having a great property manager really reduces the stresses of property maintenance and I really appreciate her help.

C · 4 December 2022

1/5

Trustpilot

THE WORST MANAGEMENT!

THE WORST MANAGEMENT!Since moving into the property in October 2020 we came across many problems. Firstly, the cleanliness of the property was appauling considering it had been ‘professionally’ cleaned. The washing machine broke within the first couple of days and wasn’t fixed for over a month, we also flagged that the extractor fan in the bathroom and kitchen wasn’t working when we moved in which was only repaired in February 2021! Lastly, our hot water and heating stopped working at the beginning of January and that is still not fixed! We have had no hot water or heating for 8 weeks during the coldest months of the year! This is due to poor management who can’t communicate with their contractors nor can they update their tenants before they sign off for the weekend. I have never come across such a poor and incapable team before. All they have done is blame their contractors and taken no responsibility. This is very disappointing for such a well known company who ‘thrive’ in customer service and I have now lost my confidence in renting in the future.

Miss · 23 February 2021

Agent replied · 24 October 2024

Thank you for your feedback, we are naturally disappointed to hear you feel this way and would like to address some of the shortcoming you have identified. Please do email customercare@hamptons.co.uk with your full name and property address for us to investigate further.

4/5

Trustpilot

Hamptons Services

Renting was a daunting experience having lived in the same house for almost 20 years. Christina Petitt a consultant @Hamptons was professional, polite, and very patient with our individual requirements. Many thanks, looking forward to my 1st year with Hamptons management.

Beatrice · 27 October 2023

5/5

Trustpilot

Mya Miller

Mya Miller has been an excellent property manager with whom we have a very good relationship. Her communication skill are excellent and we will hate to loose her when she is inevitably promoted!

Corte · 17 April 2024

5/5

Google

Excellent service from Hamptons sales team. My initial meeting was with Nicky, and Mark Goss mainly led the sale process, but the whole team was professional and knowledgeable. They have a very rigorous process for taking offers, so makes the seller feel much more secure throughout the sale process. I’ve used Hamptons for both the purchase and sale of my flat, and have been very pleased with the service.

Lucy · 24 October 2022

Agent replied · 23 October 2024

Thank you for your review Lucy. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

1/5

Trustpilot

Terrible experience as a tenant - AVOID

I lived in a flat managed by Hamptons in Canary Wharf for 1.5 years. It was a terrible experience and ultimately a big part of my decision to move flats was due to Hamptons. I arrived to the flat that was completely unclean and all the proposed changes, which I made a point to write into the rental contract, were not completed prior to my move in date. Repairs in the flat were ongoing for the first SIX months of my tenancy and required ongoing chasing the property manager in order to progress. If the ceiling of your flat has collapsed, they will tell you to wait 2-4 business days to get the repair authorised - this is the level of service you can expect. They are entirely on the side of the landlord and have little sense of responsibility and professionalism towards the tenants.I would not recommend anyone to use Hamptons in Canary Wharf.

Jocelyn · 8 February 2021

Agent replied · 24 October 2024

Thank you for your feedback, we are naturally disappointed to hear you feel this way and would like to address some of the shortcoming you have identified. Please do email customercare@hamptons.co.uk with your full name and property address for us to investigate further.

5/5

Google

Hetheringtons were supportive at all times and kept in touch regularly. For this I have to especially thank Debbie Sammut who saw me through the whole process with great kindness and courtesy. Excellent Estate Agent to deal with.

Kaiser · 25 October 2018

Agent replied · 23 October 2024

Thank you Kaiser for your 5* review of Debbie and the whole team at Hetheringtons in Whetstone. It is brilliant to read that you felt fully supported throughout the whole process and that the team was friendly and courteous. Kind regards, Scott.

5/5

Trustpilot

Excellent Rental Property Management Service

I have used the Hamptons Property Management Service for my rental property for the past 3 years and I continue to remain very satisfied. Professional, proactive and extremely efficient, Melissa Jeynes and the team at Hamptons Banbury give me complete peace of mind, ensuring that the many regulatory requirements facing landlords (and any issues that arise with a tenancy) are managed effectively.

Philip · 9 July 2021

5/5

Trustpilot

What a delight it is to have Patryk as…

What a delight it is to have Patryk as my property manager. He has addressed issues really promptly and work has been done in super quick time. In the past anything needing doing took months to be seen to so the change is so appreciated. I have now had the delight of meeting Patryk when he took the trouble to come to the property. He is very professional and supportive. Hamptons are very lucky to have him on the staff. Well done Patryk, thank you.

Ms · 2 May 2024

4/5

Google

Debbie, Mark and the whole team at Hetheringtons were brilliant during the recent sale of my property. They were always pro-active during the whole process which helped make what can be a stressful transaction much easier.

Raj · 25 October 2019

Agent replied · 23 October 2024

Congratulations on the sale of your property! The team aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service. However if you would like to give us further feedback as to how we could have made this a 5 star experience for you please contact us via email at review@countrywide.co.uk. Many thanks, Sarah

1/5

Trustpilot

BE AWARE - HIGHLY ILLEGAL PRACTICES

Stay away at all costs. We have just realized that Hamptons are marketing on their website our flat whilst we are still living in, our contract is over a year away from expiration AND we have not been served (nor served ourselves) notice. They are taking advantage of greedy landlords trying to squeeze tenants these days even at the cost of breaking the law. Dodgy scammers.

Customer · 29 January 2023

Agent replied · 24 October 2024

Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.

1/5

Trustpilot

BE AWARE - HIGHLY ILLEGAL PRACTICES

Stay away at all costs. We have just realized that Hamptons are marketing on their website our flat whilst we are still living in, our contract is over a year away from expiration AND we have not been served (nor served ourselves) notice. They are taking advantage of greedy landlords trying to squeeze tenants these days even at the cost of breaking the law. Dodgy scammers.

LDB · 29 January 2023

Agent replied · 26 December 2024

Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.

5/5

Trustpilot

Having a house to sell in Stratford…

Having a house to sell in Stratford upon Avon after the passing of my Father was always going to be a difficult situation for myself.Jacob Forster of Hamptons of Stratford handled the whole process with sensitivity and great professionalism for both myself and the purchasers, a total professional and I would not hesitate to recommend him and Hamptons Thank you all involved

N · 16 June 2021

5/5

Trustpilot

Sold in Blackheath

We have recently sold our house in Blackheath through Hamptons and would like to thank Kat, Peter and the team for such exceptional service. The communication and feedback have been excellent throughout and the whole sale process has been largely stress free because of this. I wouldn't hesitate to use Hamptons again and would definitely recommend the services of the Blackheath office.

Alex · 14 June 2021

5/5

Trustpilot

Great first year

Having never let a property before it was all a bit daunting but Hamptons have made the whole experience extremely pain free, with their fully managed service. All the staff have been helpful and efficient, Melanie Hudson, our personal property manager really has gone ‘above and beyond’ taking care of us and our property perfectly, answering my, probably silly, questions in a friendly and timely manner. I would thoroughly recommend Hamptons to anyone looking for a professionally managed letting service

Andrew · 19 April 2024

5/5

Google

I am so pleased that I used Hamptons Estate Agent to sell my Dad’s flat. The whole team there are brilliant but I have to say that Debbie and Mark who took charge of Dad’s flat were so professional and helpful and I really don’t know how I would of managed without their help and support!!

Penny · 24 October 2023

Agent replied · 23 October 2024

Thank you for taking the time to leave us a review Penny. We are so pleased to know that the team provided you with a high level of service!

5/5

Trustpilot

Hamptons

My experience with Hamptons has been exemplary. Their attention to detail, helpfulness and positive attitude is a real credit to their ethos.

Charlie · 21 March 2026

5/5

Trustpilot

Property Management

Anca Ciobanu has been the property manager of my rental flat for a number of years. She is always polite, conscientious and delivery focused. I highly recommend her and Hamptons.

Sophia · 21 May 2024

5/5

Google

I dealt with David Silver to let one of my apartments. David was knowledgeable, proactive, reliable and easy to deal with. I enjoyed working with David and thoroughly recommend his services to anyone looking to rent their property.

Andrew · 25 October 2017

Agent replied · 23 October 2024

Thank you for the great review and recommendation Andrew. At Hetheringtons we are always glad to hear the excellent feedback about the service we provide to our customers. Many Thanks.

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