Trusted Agent profile
★★★★★
1,431 reviews across 2 platforms
7 Savoy Parade, Enfield, EN1 1RT, Enfield EN1 1RT
Hamptons's Enfield office at 7 Savoy Parade is rated 4.2 out of 5 across 1,431 reviews on two platforms, including 48 Google reviews rated 4.5. The 1,383 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Enfield office, from every platform, shown as written. First names only.
5/5
TrustpilotBig thanks to my Property Manager: Nikki Cullen
Big thanks to Nikki Cullen who has been my Property Manager for a few years now and during that time has been proactive and reliable meaning I rarely need to get involved which for any landlord is exactly what you want. Issues are dealt with swiftly and I always have complete confidence that my property is in safe hands.
5/5
TrustpilotGreat Property Management
Great experience with Hamptons and our property manger Danish Ashraf. We’ve been renting for years and have dealt with quite a few property managers, but this was by far the best experience we’ve had. Danish was always incredibly responsive, quick to resolve any issues that came up, and consistently friendly and professional throughout our tenancy.
4/5
TrustpilotI had a really great experience with Grace
I had a really great experience with Grace throughout the whole process. She was friendly, professional and incredibly helpful from the initial viewing through to getting everything finalised. The whole process was handled quickly and efficiently, which made what could have been a stressful move feel very straightforward.
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that Grace provided such a positive experience throughout your move. It's great to know that her friendly, professional and proactive approach helped make the process smooth and straightforward from the initial viewing right through to completion. Hamptons takes great pride in delivering excellent customer service, and we are delighted to hear that Grace's support, communication and efficiency made such a positive difference. Thank you again for your recommendation and for choosing Hamptons. We wish you all the very best in your new home.
5/5
TrustpilotHamptons have been the letting and…
Hamptons have been the letting and managing agent for our studio flat in Kensington for 17 years, they have always been very focused, helpful and attentive. They have overseen the change over of tenants smoothly and swiftly, as well as any re-decorating and building works. I cannot rate the service too highly especially the staff who are currently managing the flat for us at the moment.
Thank you for your lovely review. We are so pleased to hear that you were satisfied with the service you received. Providing a professional and positive experience for our clients is extremely important to us, so it is always encouraging to receive such kind feedback. Your comments are very much appreciated and will be shared with the team. Thank you again for taking the time to leave your review.
5/5
TrustpilotVery pleased
We’ve been renting a flat for over a year with Hamptons and I’m very pleased with the management. Any issues that have come up I was in direct contact with the property manager Patryk L. He would always respond promptly and was very thorough with getting issues resolved.
Thank you for taking the time to leave such a fantastic review. We are delighted to hear that you have enjoyed such a positive experience during your tenancy with Hamptons. It's especially pleasing to learn that Patryk has provided prompt, thorough and reliable support whenever issues have arisen. Providing responsive property management and ensuring concerns are resolved efficiently are key priorities for us, so it is wonderful to know that Patryk's service has had such a positive impact on your experience over the past year. We will be sure to pass your kind comments on to Patryk, who I know will be very pleased to receive this recognition. Thank you again for your feedback and for choosing Hamptons.
5/5
TrustpilotHamptons - Excellent Tenant Experience
Hamptons look after the rental property I have occupied for 4 years now. I mainly engage with Daniel, who is extremely responsive and and courteous, but I have to say that every touch point with Hamptons, from the initial viewing, to the contract, and the annual property checks has always been handled with a high degree of professionalism.
Thank you for taking the time to leave such a positive review. We are delighted to hear that you have had such a consistently positive experience with Hamptons throughout your four-year tenancy. It is particularly pleasing to know that Daniel has been responsive, courteous, and supportive whenever you have needed assistance. We are also grateful for your comments regarding the wider team and the professionalism shown throughout the tenancy, from your initial viewing and tenancy agreement through to the regular property inspections. Your feedback is greatly appreciated
5/5
Trustpilotrecently moved into a property
I have recently moved into a property managed by Hamptons, my property manager Danish Ashraf has been very attentive in helping address some minor issues at the property. Danish is always prompt in responding to emails and phone calls. I am very pleased with the service provided by Hamptons.
5/5
TrustpilotPatryk Property Manager
Patryk has been my property manager for three years and he’s always very professional. He communicates well, regularly keeping me updated on issues, from start to finish.
5/5
TrustpilotApartment 5 West Wing SL4 3TD Windsor
We moved our property at SL4 3TD Apartment 5 West Wing at Windsor almost 1.5 years ago. The property is lovely and managed by Hamptons with excellent care. Of course, as everybody faces, we had some small issues. Whenever we contact our Property Manager Patryk, he solves problems with professionalism and responds to all questions/inquiries as soon as possible.
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you had a positive experience with our team. Providing excellent customer service is extremely important to us, so it is always rewarding to receive such positive feedback. Your kind comments will be shared with the team, who will be pleased to know that their efforts have been appreciated. Thank you again for your review and for choosing Hamptons.
5/5
TrustpilotPatryk Lehmann has been a fantastic…
Patryk Lehmann has been a fantastic property manager throughout my tenancy. He’s always responsive, helpful, friendly and has made my rental experience smooth and stress free.
5/5
TrustpilotA Positive Experience as a Tenant
For many years I continue to have a positive experience with Hamptons. My property manager (Danish Ashraf) has always been responsive, professional, and helpful, particularly when recently dealing with a leak and arranging the replacement of a boiler and shower. Communication has been excellent throughout, and I would happily recommend their property management services.
Thank you for your kind review. We are delighted that you had a positive experience with us and appreciate you taking the time to share your feedback. It is always rewarding to hear when our team's efforts have made a difference and delivered the level of service we strive to provide. Your comments are greatly appreciated and will be shared with the team. Thank you again for your valued feedback.
5/5
TrustpilotBrilliant Service Throughout
We worked with Mel, Callum, James and the team at Hamptons to sell our house in Dulwich. Despite the market being a bit slow at the time, their access to high quality buyers ensure a quick sale at the price we wanted.
5/5
TrustpilotExcellent Property Manager.
David Whiting has been the Property Manager looking after both my Tenanted Properties for the last 10 years and over that time has provided a friendly efficient service. Nothing is too much trouble and problems are solved quickly and without fuss.
1/5
TrustpilotHamptons Letting Agents APALLING
Hamptons Letting Agents are absolutely apalling. Our entire 4 year tenancy was a struggle, with Hamptons being endlessly inefficient at resolving any issues, particularly in regards to property maintenance and upkeep. Eventually we were unceremoniously told we had to leave the property unexpectedly as the landlord was selling, in a very rude and blunt manner with no sympathy or empathy for the fact that they were removing someone's home from under them, completely without warning. To make it worse, the return of the deposit has been a nightmare from start to... well I'm not sure it will ever finish. We've chased continuously from the end of tenancy and it has now been 2 months and still no return. The deductions listed are utterly absurd (95% of the deposit), with absolutely no acknowledgement of fair wear and tear, the numbers clearly plucked out of the air (£60 for a £5 polyfilla job for example, and an attempt to charge us for an issue which is clearly visible in an image of the property from 11 years ago) and a blatant disregard for rental standard and wear and tear. in addition to this, 2 months later and the landlord is randomly creating issues to add on to the deductions, which were not present at check out nor previously mentioned. Whenever we request the money back or ask that the return of the deposit be treated with some sense of priority or urgency we are simply told "There is no legal timeframe in which we need to return the deposit." We have now instigated the TDS dispute service as at least we will have the legal time frame Hamptons are so concerned about. Absolutely unbelievable, if you have any choice in the matter, do everything you can not to rent with Hamptons. I extend this advice to landlords too, if you want happy tenants and positive recommendations - choose someone else.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotDena is a great Property Manager
Dena is my current contact and Property Manager at Hamptons, and she has been extremely professional and a pleasure to deal with. She has been very helpful in assisting with recent parking issues and in resolving ongoing problems with unauthorised vehicles.
4/5
TrustpilotMya is a great property manager
Mya is a great property manager. She has been attending to my matters for years now & proven to attentive. She is prompt with her replies, humble and does her best. She deserves a promotion!
1/5
TrustpilotIts messed up!
They've reached out to me and I would still like to give them a 1 star review. Victoria Beckett is in charge of the Kingston location and exchanging emails with her. I need them to prove that the Check in report is got photos from before we moved in if they are going to compare it for deduction of deposit. When I make a point with these people, they always tend not to answer. I just want to know how recent the photos are in the check in report. They know I have been ill and we have stated there are valuables in the flat and would not like to have viewings. But they still argue, even with email as proof - stating its been misunderstandings. Not very good customer service skills with that. And accusing us saying that Hamptons doesn't have under-handed tactics. But if they didn't, why did they bother to hide the cracks in the walls with previous tenants furniture/things to begin with? Then saying those damages are now made by us. Not good enough!
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotOur property is managed by Patryk in a…
Our property is managed by Patryk in a very professional manner. Whenever there is an issue he is always there to help and do his best to get things solved.
Thank you for taking the time to leave a review. We are delighted to hear about your positive experience with Patryk. Providing professional support and being available to assist when issues arise are qualities we greatly value, so it is wonderful to know that his efforts have made a positive difference to your experience. We will be sure to share your kind feedback with Patryk, who I am sure will be pleased to receive your recognition. Thank you again for your comments and for choosing Hamptons.
5/5
TrustpilotProperty let
We have let a property for some years with the support of Hamptons. They have been helpful and proactive throughout that time. 18 months ago, we asked Hamptons to undertake full management of the letting. They have excelled both in finding a good tenant and, subsequently, in assiduously managing the letting. They have been particularly helpful over the introduction of the new letting regime. Nikki Cullen, who is our property manager, has been attentive and punctilious throughout.
5/5
TrustpilotReview for Hamptons Property Management and Our Exceptional Property Manager, Shahena
We have had an outstanding experience with Hamptons as our property management agency, and this is largely thanks to our amazing Property Manager, Shahena. She has truly set the bar for what excellent property management looks like.From the very beginning, Shahena was consistently fast in responding to any request we had. Whether it was a small concern or a bigger issue, she handled everything with efficiency and professionalism. What really stood out was her unwavering kindness and politeness, making every interaction with her a pleasant one.Shahena showed genuine understanding and flexibility when personal circumstances meant we needed to adjust a home inspection or other scheduled activities. Her support and empathy during such times were invaluable. She went above and beyond by even providing references to help us transition smoothly when we needed to move to a larger home. This level of care and dedication is truly rare.It’s not often you come across a property manager as supportive, efficient, and approachable as Shahena. She has made our experience with Hamptons so much better than we could have hoped for, and we would absolutely love to work with her again in the future. Anyone lucky enough to have her as their property manager is in for an amazing experience.Thank you, Hamptons, and especially Shahena, for everything!
1/5
TrustpilotWords can’t describe how terrible the Hamptons experience was
Title - Hamptons made what should be one of the most exciting achievements of someones of life to one of the most painful, stressful and least enjoyable things I have had to go throughDon't get me wrong, buying a house can be very stressful but it can be made a far lot easier with a high quality estate agent - unfortunately Hamptons fall well below "high quality" from my experience.When people write reviews or provide feedback it's usually because they expect something back, perhaps a refund, an apology, looking out for others etc. I know there is nothing I am getting back from this, so why am I spending my free time writing up my feedback......it's purely to make sure nobody else has to go through the same nightmare and deal with the same attitude of the individuals I dealt with.I have read a few other reviews to see if my experience was a one-off and seeing some of the other comments, unfortunately it seems a few others have had a similar experience.Since day 1 of the discussions, the feeling of excitement quickly changed to a feeling that this wasn't going to be an enjoyable process. A few words to describe the way I was spoken to were, rude, unprofessional, bullied, harassed, arrogant ("I have been doing this job 12 years, don't question by ability"), defensive (there is no accountability when things don't go wrong), not being able to apologise for blatant errors. Attitude aside, the quality and detail of information provided was incredibly poor - documents scanned incorrectly (missing pages), incorrect information provided, there was even information that was hidden during the process that could have put me at financial risk. I only became aware of this information through my own research into the property. If I had known about it in the earlier stages I wouldn't have gone ahead with the purchase but given I was financially committed by the time I was aware, it was too late.Deadlines were set daily and when I needed something done there could be weeks between getting an answer. The buyer should feel like the estate agent had control in the process, at no point did I feel the purchase was in control until the keys were in my hand.Since moving in I have had to replace a leaky radiator and had got an oven that has been out of action for 4 months which cannot be fixed given the price of fixing the radiator, none of which was mentioned as issues when I asked if there any appliance/fixture issues.The overall feeling is just a massive disappointment as what should be a really exciting process was made a horribly painful one - the feeling of completing was more a relief to never having to deal with Hamptons in any capacity ever again.Not even a congratulations when the keys were collected…
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
Trustpilotdespite complaining to customer service, worst service I have experienced and don't seem to want to sell houses!!!
My husband emailed Hamptons in Windsor after seeing an apartment on the river. He didn't get a response. I then emailed twice with no response, so the 3rd time I asked why they were not communicating. The response from customer service "Hasan is one of our Saturday Assistants and wouldn’t have picked up your emails on the 18th and 22nd. I assume you haven’t received an Out Of Office so I will speak with Hasan and the rest of the team to ensure these are switched on when not in the office". Ok but my emails were over a 2-week period, so did he also take off the weekend that fell in that time? It would have been better to provide an alternative contact who could actually help us. I then get told "The property is currently tenanted and being sold with a tenant in situ". I responded that it is not advertised as such, but the response is that it was not when 1st posted but is now. I still don't see this mentioned in the listing: Eton Riverside, 39-55 King Stable Street, Eton, Windsor, SL4I then responded with "I noticed that you did not respond to my two comments and at this point we are not interested in working with Hamptons. The customer service provided is very poor and despite giving you the opportunity to make things better, my comments were ignored" I tried to have them help us, but seems they are not that interested, so hence my negative response. All wording here is pulled from our email exchanges. They really don't care.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotI Had order a par shoes
I Had order a par shoes, I got my shoes in wrong size.I had tried to find out how can I return the shoes back, with out any lock.I had wrote many time to help mail thy have. i am getting this massage back they will come back to me in last 8 days.Still i have no info. how can I return this shoes.Now it goes 2 weeks and Hamptons didn’t contact me and I don’t know what should I do with this shoe and I can’t return them 😌Reza After so long, I had tried to contact HamptonLane Support Team. For any help for returning the shoe that are small for me. They had offer me 16% payback from my shoe, and they don’t want to receive the small shoe back. Please don’t buy anything from this company and, I have noticed the shoes they have sent me. There is no logo on it. It means you don’t know who had made it.I am still waiting for reply from HamptonLane Support Team
5/5
TrustpilotI had a very positive
I had a very positive experience with Hamptons throughout the tenancy process. The team was professional, responsive, and always willing to help whenever I had a question or needed assistance.
Thank you for taking the time to leave such a positive review. We are delighted to hear that you had a positive experience with Hamptons throughout your tenancy and that our team was able to provide the professional, responsive and supportive service you expected. A special thank you for recognising Daniel Johnson. It is wonderful to hear that his courteous, proactive and efficient approach helped make the process smooth and stress-free. Clear communication and excellent customer service are values we take great pride in, and I know Daniel will be pleased to receive your feedback. We truly appreciate your recommendation and your kind comments about our team. Thank you again for sharing your experience, and we wish you all the very best for the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hamptons's Enfield office has 1,431 reviews across two platforms: 48 on Google, 1,383 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Hamptons Enfield New Homes is rated 4.2 out of 5 across all 1,431 reviews, and 4.5 out of 5 on Google from 48 reviews, checked 9 October 2026.
Hamptons Enfield New Homes, 7 Savoy Parade, Enfield, EN1 1RT, Enfield EN1 1RT.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
