Blain Firmin Enfield reviews

★★★★★ 5/5

Google

Blain Firmin have been dealing with the sale of my late Mother’s flat. It was not an easy sale with short lease and not in the best condition. Mark held an open viewing day and sold it immediately getting an offer well above asking price. Mark has been an absolute joy to deal with. Helped getting a company to clear the flat for us. He kept us informed every step of the process and was always ready to help with any query we had. I would thoroughly recommend Blain Firmin they are a great professional company.

Stephen · 4 April 2025

★★★★★ 5/5

Google

Everyone knows moving and looking for a property can be stressful but not when you come across Blain Firmin (Mark). I came across so many Agents but Mark was amazing, understanding and helpful. He was really easy to work with and made the renting process like a piece of cake. He treated me like a family member. I definitely recommend Blain Firmin.

Hashh · 17 April 2025

★★★★★ 1/5

Google

I was rented a place glad just for a year from them.i was signed contract with Mark , at beginning of signed contract I was charged extra cost for transferring money (£30 which should be mentioned at beginning) other wise I will be given them cash. At beginning me and my husband told that we looking for property to be managed by agency not by landlord. After when we move to the property I raised few issues which need to solved , andnothing happened. I've been left to deal with landlord by myself. As they don't deal with property. So they just trick me to signed the contract. At the end of my tenancy, I received a email from landlord regarding extra things which they was not included in my tenancy so I contract with agency. Mark was aware that landlord request my to do professional carpet cleaning at the end , so I ask him if he can show to me a paragraph from tenancy . He replied to me by email that I can do carpet steaming which is same things. So I decided to see him face to face at the branch. I got that feeling straight away that I'm not welcome , completely avoid the answer to my question, when another estate agent pop in to the branch simply he made me to leave. Just avoid this company , like other says in them reviews. I would give them - 5.

Kamila · 23 March 2024

★★★★★ 5/5

Google

Mark at Blain Firmin has been a pleasure to work with, together with rest of the team there. Mark has made working with Blain Firmin very easy as he is very quick to respond to my queries and is always happy to help and give his advise. I have worked with Blain Firmin now for a number of years and I have no hesitation in recommending their Lettings and Sales services as I have found them to be very professional.

Chris · 23 March 2024

★★★★★ 1/5

Google

I wish I can give them zero the most useless agency in the world. We’ve been there for five years and they still keep the deposit. This is really really unbelievable. I will say No No really can’t recommend nobody absolutely no one they’re useless. Imagine staying 5 years and searching for stupid things.

Ardionis · 23 November 2024

★★★★★ 1/5

Google

If I could give zero stars I would! Have never received such appalling customer service from Mr Firmin himself. We booked a viewing and turned up on time, myself my husband and 3 year old son only to be told that we weren’t allowed into the property with our son due to government guidelines. Not only is this incorrect but the manner in which it was delivered was beyond rude. A little education on what is actually the correct guidance relating to your industry would be helpful but more useful than that would be a lesson in some basic manners. Needless to say we will not be using this agency ever and would not recommend them to anyone else either.

Nadya · 17 April 2022

★★★★★ 1/5

Google

Imagine paying your rent during a global pandemic and national lockdown, not once being late for a payment or asking for a reduction given the economic difficulties and then being charged 85% of your holding deposit at the end of your tenancy for a few scratches and scuffs on the walls (reasonable wear and tear). Well, you can certainly expect that from Blain Firmin. Hardly surprised that they're the worst reviewed in the Southgate area out of almost a dozen other agencies. They are the living embodiment of greed and will throw any deceitful and shady practice your way to keep your money. Not once did they pick up the phone to try and settle a disagreement, devoid of taking any form of responsibility. Inattentive attitude and lack of urgency across all departments, especially when things went wrong with the property. It took weeks for serious issues to be resolved such as the basics of water, gas and heating supply. When questioned on how they could justify the world's most expensive DIY overhaul, we were sent invoices as 'proof' rather than quotations, meaning they literally pulled a figure out of a hat with zero evidence and gone ahead with works without approval. Not to mention that the check-out report was filled with inaccurate statements, borderline on lying with a lack of photographic evidence. Tried to bully us into submission with a low-key threat of getting an arbitrator involved and that it would take months for a settlement. Glady accepted and won the case within a few days. Unfortunately, it's companies like Blain Firmin that still uphold the disgusting blatant 'sleazy salesman' reputation to date. Can validate reviews from years ago of the same experiences that are still happening. Without hesitation, avoid Blain Firmin at all humanly costs, even if they listed the property of your dreams.

Chris · 17 April 2022

★★★★★ 5/5

Google

I’ve had nothing but the best experience from everyone at Blain Firmin. Anyone that I deal with or speak to are professional and polite and answer any queries or problems that I have. Ben and Mark in particular have been so supportive and have worked so hard for me, and I couldn’t ask for more. They made sure to communicate with me every step of the way whilst in the process of securing my flat and worked to make sure I was in on the dates that I needed. They have gone above and beyond and are lovely people to boot. Any problems that occur are speedily dealt with professionally handled. I wouldn’t want to go to anyone else. Thankyou!

Hannah · 17 April 2022

★★★★★ 5/5

Google

Blain Firmin were excellent for the sale of my house. Mark was most helpful throughout the sale process and always available to answer any queries . Highly recommendPositiveResponsiveness, Quality, Professionalism, Value

M · 24 March 2022

★★★★★ 1/5

Google

we were looking for a flat and we found this agency and when we ring the bell for ask information they simply ignore us for a couple of minute , then they came on the door telling us they couldn't let us in because they got covid case in the office and nobody was wearing a mask .What kind of petty excuse is that?

Marygrace · 24 March 2023

★★★★★ 5/5

Google

I got a Brilliant service here, especially from a chap called Ben Kingsley who really went out of his way to help - thanks Ben. Keep up the Excellent work!

Prince · 17 April 2020

★★★★★ 1/5

Yell

Do yourself a favour and avoid

I was a tenant for 3 years and always paid on time and in full. My biggest complaint are their extortionate fees and disgusting behaviour.- £190 inventory cost on check out- £300 referencing fees- £110 admin fee- £60 contract renewal feeAll payments by card are charged. When I signed up in 2016 the tried to charge me £50 to pay my approx £1500 deposit + 1st month rent by card.- very slow to release deposit. Tried to charge me £300 in cleaning fees.On top of this the agent who accompanied my viewing started their fees are £30. Basically they will lie to your face and avoid sending information in email. They require you to always come to their office to sign and pay cash.

PhillipD-42 · 8 March 2019

★★★★★ 1/5

Google

I rented a property for 12 months in N12 from Blain Firmin. Prior to moving in I had given the agency a to do list of outstanding issues that needed to be dealt with before I moved in. After moving in, none of the outstanding issues had be completed. Amongst the minor issues, the more major issues were, I never had hot water in the bathroom. The property had lots of condensation, leading to mould, and although I made Blain Firmin aware and took and showed them pictures, they ignored my requests for help and told me I should just keep the windows open, which as you can imagine, during a cold winter can be awful. I got really ill and got diagnosed with breathing problems due to the mould in the property. Due to the type of property this was, I also found I was having to get rid of spiders, woodlice and slugs on a daily basis. Upon moving out I had to throw most of my belongings out, including my bed, due to the excess mould and even got charged by the agency for this. My advice to anyone wishing to let from Blain Firmin is to make sure that they follow through with any requests you have prior to moving in, and possibly even consider NOT letting a property through them.

Amazing · 27 October 2016

★★★★★ 1/5

Yell

Are you ready to be ripped off!

Blain Firmin is shockingly rude and not dealing with any problems and repairs whilst I had my tenancy in a 1 bed room flat from them.If you want to be ripped off keeping your deposit and charging for silly minor things. Blain Firmin is the agency! The worst!They are ready fraudulently taking thousands of pounds from you in a sneaky way! Stupid admin fees for any small paper work you may request.Don’t be another victim of Blain Firmin, if you don’t want to be ripped off! They are so unscrupulous and rude when you talk to them too!I do not recommend Blain Firmin to anyone!!!!!!!!!!!

ZaferS · 14 May 2015

★★★★★ 5/5

Google

Blain Firmin have been acting as my management/letting agents for in excess of three and a half years. During that time I have always found them to be very accessable and responsive and reliable. My point of contact at Blain Firmin is Ben Kingsley whom I have always found to be extremely professional. I would have absolutely no hesitation in recommending Blane Firmin to any prospective landlord or tenant.

Melanie · 17 April 2021

★★★★★ 5/5

Google

A very professional service. Mark Slavid was very helpful through the whole process.

Ravi · 17 April 2021

★★★★★ 5/5

Google

"Above and beyond" seems to be a common thread of reviews being left by clients of Blain Firmin and that's not by chance or fluke. I would prefer dedicated, professional, honourable, trustworthy and decent as my way of summing up my recent experience of dealing with the firm. Many thanks

Stewart · 17 April 2022

★★★★★ 1/5

Google

My daughter rented a flat through BF, poor experience all round. Plenty of letting agencies around, so I would absolutely avoid this organisation.

Colin · 23 March 2024

★★★★★ 5/5

Google

My experience so far has been brilliant. I am currently looking for a property to rent and Mark has kept me well informed and updated through out my dealings with him. By far the most professional estate agent I have ever come across.

Ece · 17 April 2021

★★★★★ 5/5

Yell

Great professional company

I would highly recommend them to anyone wanting to rent a property or rent out a property. Highly professional service, they go above and beyond to meet all needs. Very dedicated team and competitively priced!

MikeC-920 · 15 May 2022

★★★★★ 5/5

Google

I have found blain firmin to be very helpful, helping me find my home, making my move more easy. The team have gone the extra mile to accommodate me and my children, very understanding I highly recommend finding a property with them.

Tash · 17 April 2019

★★★★★ 1/5

Google

Aweful website really. Really poorly setup up. Their own property is not listed on their website but on zoopla. Asked to be contacted for a listed sale but sofar nothing happened. Anyways, can't recommend it

Highbarnet · 17 April 2021

★★★★★ 5/5

Google

Customer service provided from first point of contact through to signing of agreements was very good. The property was as listed. They were helpful in the due diligence process and would recommend them highly.

Tina · 17 April 2021

★★★★★ 5/5

Google

I have been very impressed with this agent who have dealt very swiftly with all my queries. It is a great pleasure to have an agency who supports and cares about good customer service.

Christopher · 17 April 2021