Every review we hold for the Enfield office, from every platform, shown as written. First names only.
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5/5
GoogleMe & my wife have been viewing some properties in Southgate and Oakwood area with Yvonne from Bairstow Eves, during which Yvonne was fantastic estate agent who was guiding us through the viewing process. She was incredibly and genuinely helpful.
She answered all our relevant questions patiently and gave us so many brilliant advices! We highly recommend her to anyone who is looking to buy property in the area thoughtful and supportive agent. Thanks Yvonne.
Mr & Mrs Hailan
Mohamed Β· 24 September 2025
Agent replied Β· 23 December 2025
Thank you for your kind words, Mr. & Mrs. Hailan! At Bairstow Eves, we are dedicated to providing excellent service and guidance throughout the property buying process. We're thrilled to hear that Yvonne was able to make your experience fantastic with her helpfulness and advice. We wish you all the best in finding your dream home in the Southgate and Oakwood area. Thank you for recommending Yvonne and Bairstow Eves! Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleA huge thank you to Yvonne - you went above and beyond to try and ensure the purchasing process was as smooth and stress free as possible. Your regular, supportive and encouraging updates were massively appreciated. Also your genuine, kind and insightful assistance, honestly made the world of difference for me in dealing with a very fraught set of circumstances. Thank you - you're a brilliant person and brilliant at your job.
Claire Β· 23 November 2025
Agent replied Β· 23 December 2025
Thank you so much for your kind words! It was our pleasure to assist you and we are glad to hear that our efforts made a difference in your experience. We strive to provide the best service possible and we are grateful for your trust in us. Thank you for choosing us as your business partner! Kind regards, Maggie, Customer Relations.
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5/5
GoogleI canβt thank Yvonne enough for guiding me through the buying process. She was incredibly helpful and genuinely concerned for my best interests. She answered all my questions patiently and gave me brilliant advice! I feel so much more hopeful, and I highly recommend her to anyone who wants a thoughtful and supportive agent. Thanks a million Yvonne!
Miriam Β· 24 September 2025
Agent replied Β· 23 December 2025
Thank you for your kind words! We are thrilled to have Yvonne as part of our team, her dedication and passion for helping clients achieve their dreams is truly unmatched. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleYvonne was great at showing me a house I was interested in and her knowledge on the house and local area was amazing. Yvonne had all the information on local schools which was also super useful. Very polite would definitely recommend her for buying a house with
Oliver Β· 23 November 2025
Agent replied Β· 23 December 2025
Thank you for sharing your experience with Yvonne! We are thrilled to hear that she provided you with exceptional service and valuable information. Our team is committed to helping our clients find their dream home with ease and we are glad Yvonne delivered. Thank you for the recommendation, we appreciate your support! Kind regards, Lucy, Customer Feedback and Support Team
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2/5
GoogleI'll start off with the fact George the Branch Manager is a very friendly and knowledgeable guy however the issue is he's extremely hard to reach and almost always on the road. I don't believe I've once been able to get hold of him directly and leaving messages with other members of staff just gets lost or forgotten until the 2nd or 3rd try.
This is particularly concerning when you're buying a property and need answers/updates throughout the extensive process of several months and at times requires urgent responses/actions.
Joni, our main agent, was lovely however he lacked experience and knowledge being new to the role, this really didn't help us particularly at the point of completion where we ended up having to arrange pick up of the key DIRECTLY with the seller as neither Joni or George were available to help... thankfully the sellers were lovely and warmly welcomed us to our new home plus left us a bottle of bubbly and a card. Something I would have expected the estate agent to do...
Itβs essential to have efficient communication channels, especially during significant processes like property transactions. Hopefully, improvements can be made to ensure smoother interactions in the future!
Kenneth Β· 27 June 2024
Agent replied Β· 23 October 2024
Hello Kenneth,
Hi, thank you for sharing your feedback with us. We appreciate your kind words about George and Joni. We apologize for the communication challenges you faced and will work on improving our responsiveness for a smoother experience in the future. If you need further assistance, please contact review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
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5/5
GoogleGeorge and the Team at Bairstow Eves, from the initial valuation to the final closing, George and the team at Bairstow Eves have been nothing short of exceptional. Their professionalism, market knowledge, and dedication to their clients shone through every step of the way.
During the sale of my house, they provided timely updates, sound advice, and empathetic support during what can often be a stressful process.
Their efforts not only helped secure a successful sale but also ensured that the entire experience was as smooth as possible.
I would especially like to commend George for his patience and attention to detail. He was always available to answer any questions and went above and beyond to accommodate our needs.
I highly recommend Bairstow Eves to anyone looking to sell their property. The team's commitment to excellence is evident in everything they do, and I am profoundly grateful for their help.π
P.A.T Β· 28 May 2024
Agent replied Β· 23 October 2024
Thank you for leaving us your superb 5* review and recommendation P.A.T. Best wishes, Lucy, Customer Relations.
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5/5
GoogleManager Michael was such an asset, providing timely and accurate advice and keeping on top of the whole process. Got the best deal for us, professional and very friendly. Highly recommend.
Astrid Β· 23 November 2025
Agent replied Β· 23 December 2025
We're thrilled to hear that Manager Michael exceeded your expectations and provided top-notch service! Thank you for recommending us - we strive to always deliver the best deals and friendly professionalism to all our customers. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleA 5 star service thanks to George for being extremely pro-active, keen and honest throughout the selling process. He has made me feel confident and safe in is hands especially with his many years of experience within the industry. He has respectfully listened to my needs and is great to work together with and I likewise respect the time and advice he has given.
A complete contrast to a previous high street agent that was a disaster.
Thank you George and the team. Highly recommended!
Peter Β· 24 October 2023
Agent replied Β· 23 October 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI must praise this branch super highly. From the start George was professional and installed trust in selling our house. He kept both myself and my wife updated and was totally committed in selling my house in a quick and efficient manor which he did. If you have somewhere to sell in his jurisdiction he is by far head and shoulders above anyone else. If I could give 10 stars I would.
Nicholas Β· 24 October 2023
Agent replied Β· 23 October 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
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5/5
GoogleWe would like to say a massive thank you to Kristos at Bairstow Eves, Southgate for his patience and keeping us informed at every step of the way. Kristos was always true to his word going above and beyond with the excellent service offering! When you want to move this is the sort of person you need to stay with you throughout all the craziness that you have to go through, Kristos was the one person we could wholeheartedly rely on and we want to say a big THANK YOU to Kristos for everything that you did for us.Kristos is more than a credit to Bairstow Eves, Southgate he is an asset, providing an exemplary service at every step of the way. Platinum quality.
Ina Β· 24 October 2022
Agent replied Β· 23 October 2024
Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.
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5/5
GoogleOutstanding Service and Commitment shown by Holly and Lorna from the first meeting all the way throughout the sale and purchase. These 2 people are great examples that others should aspire too. The whole process was simple making my 87 year old mum feel completely comfortable. She is now settled in her new home and I wonβt ever be able to thank Holly and Lorna for their relentless enthusiasm to bring everything to a fantastic conclusion for Mum. THANK YOU SO MUCH π
Trev Β· 24 October 2020
Agent replied Β· 23 October 2024
Thank you for your wonderful 5* review, It is great to read that you are more than happy with the service provided by our local team. Kind regards, Scott
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5/5
GoogleWhen I met Holly for the first time, I was impressed by the professional, thorough and realistic approach to selling a property which she demonstrated, which inspired confidence. In practice, once I selected her and Bairstow Eves (Southgate) to find a buyer, these - high - expectations were fully met. From the outset, Holly set to work quickly to market the property to show its full attributes and potential, she then managed the buying process fairly and professionally, including competing offers, and she was also accessible and responsive to my queries during the whole process. The result was an exchange of contracts at a bit above our target price two months after she put the property on the market - an excellent result! I would not hesitate to recommend Holly as an agent to anyone looking for a responsive, effective and highly professional service to sell their property.PositiveResponsiveness, Quality, Professionalism, Value
Philip Β· 24 October 2020
Agent replied Β· 23 October 2024
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
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5/5
GoogleAn absolutely amazing experience from this Branch on the sale of my house. George Anastasiou is head and shoulders above all Estate Agents in Southgate. If you have a property to sell don't waste your time instructing another agent, George is your man.
Niko Β· 27 June 2024
Agent replied Β· 23 October 2024
Thank you for your brilliant 5* review and thank you for your kind words Niko. Best wishes, Lucy, Customer Relations.
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1/5
GoogleThe reviews may be mostly very positive for buying/selling but as a tenant I have been left feeling very unsatisfied. Massive fees. The largest I have ever paid, with the most terrible service I have ever experienced. We have been largely ignored since we paid them.
Lied to at the start regarding fees. Empty promises. If you go with this agency make sure you get things in writing. Behind the smile lies a very βforgetfulβ agency.
Paid Β£300 for a copy/paste tenancy agreement, this is in addition to reference check, admin fees, deposits etc. We were asked to sign amendments within weeks. Havenβt even got a paper copy.
Paid Β£80 for a check-in/inventory which ended up being just a very poor check-in. Still no idea where the gas meter is.
Maintenance problems reported in the flat have been left for months with no response. Asked if we could put curtains up but no response. 4 months now (No existing blinds, curtains, fixings).
Flat was dirty when we moved in.
Unprofessional. I will never deal with these again. Avoid if you can.
Olly Β· 25 October 2019
Agent replied Β· 23 October 2024
Dear Olly,
I am sorry to hear that this was your experience, we take all comments about service seriously and would ask that If you would like to discuss this in great detail then please email me at review@countrywide.co.uk and we will be in touch as soon as possible.
Kind Regards, Sarah
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5/5
GoogleThis is the first time in my whole life that I am giving a very positive response about anything to do with Estate Agents! Chris Gladwin is the most loveliest Estate Agent I have met. He is polite, respectful and very friendly. He is a delight to talk to and I have no desire to deal with anyone else in his office, although I am sure they are all good. He met me at the places I wanted to view. He is not pushy. He is knowledgeable and I am sure, would go out of his way to help. After another viewing today, I had to call his manager immediately and inform her how lovely he is. Credit where credit is due.
Sue Β· 25 October 2019
Agent replied Β· 23 October 2024
Thank you Sue for such a wonderful review of your recent experience. I am very pleased to see that you have received the top level of customer service we expect from our team and i will make sure your kind words are forwarded to out local Bairstow Eves team.
Kind regards, Scott
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5/5
GoogleThank you so much to Chris and the team at Baristow Eves, Southgate. I contacted them and they sold our property within 48 hours to the first viewer. They didnβt even have a chance to book for photos of the property as it was sold before even being marketed. The whole process ran smoothly and we exchanged contracts today! No pushy estate agent tactics either, they were happy to agree to our terms in regards to fees and it was smooth sailing from there on.
Meryem Β· 25 October 2019
Agent replied Β· 23 October 2024
Congratulations on the quick sale of your property. It's great to see that the Southgate team were once again able to provide their proven 5 star service.
Many Thanks, Sarah
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5/5
GoogleDue to solicitors taking time asking questions that had been asked on numerious occasions I was getting really fed up with the constant delays and was seriously thinking of pulling out of the sale however after speaking to Lorna at the Southgate office I held back and let her try to sort things out (I didnβt hold much hope that she could get anything done) BUT she sorted it out within one and a half days she made it her mission to get the exchange done and she accomplished this perfectly
The only reason I held back was because she was efficient direct and when she encountered problems came back to me repeatedly to sort things out and keep me updated on the progress as it happens all the paperwork was with the buyers solicitor and she had to point this out to them repeatedly the buyer also pointed this out to their solicitor as he was getting as frustrated as I
I can highly recommend Lorna she alone saved this sale and I hope the buyers will also leave her a good review as they would still be arguing with their solicitor if it wasnβt for her intervention
Thankyou Lorna you deserve a promotion
LW
Linda Β· 25 October 2018
Agent replied Β· 23 October 2024
Hi Linda, Thank you for sharing your 5 star experience, I know Lorna will be so pleased that she was able to resolve some of the difficulties for you. If we can help in the future, please don't hesitate to get in touch.
Kind Regards
Renee
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5/5
GoogleFinding a competent letting management is quite a roller coaster ride!! I had my property on the market for rent nearly a year with some other estate agent but unfortunately they could not get me a tenant. But when I came across Bairstow Eves estate agents and spoke to Ann Marie, the letting manager of the Southgate branch about my property, she took care of everything and got a tenant moved in within 2 months. I am very grateful to her for the quick and professional service that Ann marie and her team have offered. I must say this branch manager has got what it takes in dealing with properties.
Thanks a lot Ann Marie
Regards,
K. Conhye
Kamal Β· 25 October 2018
Agent replied Β· 23 October 2024
Hi Kamal
Thank you very much for this excellent review and the 5* rating! I am delighted to hear that Anne Marie and her team provided such good service and took care of everything in regards to finding a tenant for your property!
Kind regards, Jake
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5/5
GoogleGreat service from these guys! Jade thank you for selling my house in three viewings after the last agent I had my property with couldnβt in 7 months! I will be recommending bairstowe eves to my friends and family. Thanks again.
Simon Β· 18 December 2025
Agent replied Β· 23 December 2025
We are thrilled to have exceeded your expectations and sold your house so quickly, we take pride in providing exceptional service to all our clients. Thank you for choosing Bairstow Eves and for recommending us to your loved ones. Kind regards, Lucy, Customer Feedback and Support Team
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1/5
GoogleWent with bairstow eves as a big company but the manager George of this branch is hard to contact and has been unhelpful and quite abrupt at times. Still waiting for a copy of our contract since June 2024. Accepted an offer on our property and it was put as sold and not under offer or subject to contact. Buyer pulled out at last minute with no excuse. Since then had 2 viewers but absolutely no feedback from the company. Left messages and gone to branch but no communication happening. Very disappointed with George putting it mildly but Joni and Ben very nice and helpful. Please communicate all let us know whatβs happening and whereβs the contract. At our age we want a peaceful and happy life not a stressful one.
Anne Β· 26 August 2024
Agent replied Β· 23 October 2024
Hello Anne, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
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5/5
GoogleVery accommodating team. I was overwhelmed at first as Iβd never done anything like this before but Jade was really informative and helpful with navigating me through the process of it all.
Platinum Β· 24 September 2025
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5/5
GoogleI had a great time and process to work with an all team, especially George who was working on my purchase and dealing with my enquiries. Very pleased with their service and professionalism. Thank you again!
Rumyana Β· 28 May 2024
Agent replied Β· 23 October 2024
Thank you Rumyana Raycheva for taking the time to leave us your amazing 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleWe used Bairstows for the sale of our house in Southgate and found them very professional and active. The manager George Anastasiou was particularly helpful and "went the extra mile" for us in what was a very difficult market and set of circumstances.
Richard Β· 24 October 2023
Agent replied Β· 23 October 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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5/5
GoogleVery professional and dedicated team especially
Yvonne
Anna Β· 23 May 2025
Agent replied Β· 10 June 2025
Thank you for your kind words! Our team, led by Yvonne, takes great pride in providing professional and dedicated service. We appreciate your support and look forward to continuing to assist you in the future. :) Kind regards, Lucy, Customer Relations.
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