Every review we hold for the Elmbridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHamptons - 5 Stars!
Paul and the team at Hamptons are truly fantastic, particularly Jocelyn who is the Property Manager for my properties. If there was an option for 6 stars then they would get it. They have taken all of the stress out of letting out my flat as a first time landlord. The whole process has been incredibly clear throughout and the team are incredibly knowledgeable regarding all of the obligatory rules and regulations. Nothing is too much for them. I am incredibly happy with the service provided by Paul and his team and could not recommend them more highly.
David · 22 February 2023
★★★★★ 1/5
Trustpilothorrible 5 year…
We have had a horrible 5 year experience of Hamptons. Moving to another agency, thankfully!They are awful. Treat renters terribly, as if you are lucky they allow you to stay in their placesI would not recommend them to my worst enemy!They initially tried to move us into a house that had not even been cleaned! Things went downhill from there!
Martin · 15 June 2024
★★★★★ 5/5
TrustpilotVery Professional
We have worked with Hamptons, for many years and can say that without question they are a very professional company. Property Manager Harjeet Kaur is extremely helpful and has an excellent understanding of the relationships between Landlords, tenants and contractors suppyling services. It can be very difficult to keep eveyone happy at the same time, and this is made very much easier by Harjeets communication and attention to detail. We highly recommend Hamptons, Harjeet and the team.
NS · 22 May 2023
★★★★★ 5/5
TrustpilotFirst class service…
I've always found Mandy Dorta and the team exceptionally helpful and quick to act when needed. First class.
Simon · 27 November 2025
★★★★★ 5/5
GoogleAlanna is always a pleasure to work with. She’s efficient and professional, just what is needed in sometimes stressful times.
Maria · 22 October 2024
Agent replied · 25 October 2024
Thank you for your review Maria. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
TrustpilotGreat experience with Hamptons
Firstly, quick response and assistance from Morgan to view the property was great. He helped us with timely updates and lady who supported in his absence was equally good. Then our experience with Property Manager Lucy has been excellent in fixing services issues we had when we moved in. I should not be missing out on 'Just Move In' team who helped setup necessary services for home. I am glad I found Hamptons and will come back to Hamptons for my future needs.
Ram · 6 February 2023
★★★★★ 5/5
GoogleAnyone can sell a house, the most difficult thing is to get it to exchange, Victoria was amazing, extremely professional in selling my house for top money.
I will always use Hamptons now for all my properties.
Well done all.
Ian · 3 April 2025
★★★★★ 5/5
TrustpilotMax Barnes is always so responsive and responsible
Max Barnes is always so responsive and responsible - I never have to ask twice. Really appreciate all the support and care taken - specially as we live outside UK. It is very reassuring to know that Max and Hamptons takes such good care. We replaced a faulty oven and the coordination with the tenant was perfect. Thank you Max
Lisa · 4 June 2024
★★★★★ 5/5
TrustpilotTrevor Scott
Trevor is the best Property Manager I have been allocated.Trevor is courteous, honest, reliable, organised and efficient. He has always been readily available by phone and email and he takes responsibility for work allocated to him, even following up on my decisions when necessary and liaising with other parties on my behalf.Thank you for all your help and best wishes.
Aanal · 28 May 2024
★★★★★ 5/5
TrustpilotHamptons Property Managing
Hamptons was our property manager for the last 3 years. They were always responsive and timely in handling any issues we had with the flat. I would particularly give mention to April Keane who went above and beyond for us. If Hamptons is letting and managing a property, you are in good hands.
Customer · 11 March 2026
★★★★★ 5/5
TrustpilotTop notch property manager
I would like to thank Hamptons team who took great care and excellent service of my property at Roehampton House since 2014-2022. Since then, I have gone through a couple of property managers which were all great but I would like to give a shout out to Minneaux Schandorf, the current property manager at Roehampton House whom we are very privilege to have known. We have not met personally but his service is above and beyond expectations. He has accorded me and my family with so much help and guidance during our move/transition. He seems like a very selfless person and needless to say, excellent in his job. With people like Minneaux and his team by your side , you will be in good hands either as tenant or landlord. Once again, thank you very much for such great service. Cheers!Stephanie AlbertoProperty owner
Stephanie · 5 January 2023
★★★★★ 5/5
GoogleReally pleased with Hamptons Esher, especially Alanna and Leigha. Professional and easy to deal with. Highly recommend.
Nicola · 19 November 2024
Agent replied · 22 November 2024
Thank you for your review Nicola. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GooglePaul and Victoria and the rest of the team at Hamptons Esher were absolutely wonderful to deal with. Professional, attentive and reliable. Highly recommend
Bruno · 27 July 2024
Agent replied · 25 October 2024
Thank you for taking the time to leave us a review Bruno. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
TrustpilotWe rented a property through Hamptons…
We rented a property through Hamptons who provided an exceptional service. When our landlord decided to sell the property, Hamptons went out of their way to find another property for us. I would particularly like to mention Sophie Winterson who managed to balance being professional along with patience, understanding and kindness. She went out of her way to ensure there was a smooth transition between houses, liaising with our old landlord and our new landlord - Sophie did this with positivity and cheerfulness. I cannot recommend Sophie, and the whole team at Hamptons, highly enough.
Sue · 19 December 2022
★★★★★ 4/5
TrustpilotWe would be very happy to recommend…
We would be very happy to recommend Hamptons in Newbury to anyone looking to sell their property. The whole team have been a pleasure to deal with, in particular Kate who finally got us over the line to exchange. Every step of the process from valuation to viewings, we found the communication from everyone to be friendly & informative. We are thrilled with the outcome & really are very grateful for all their efforts in getting our home sold.
Emily · 14 January 2023
★★★★★ 1/5
TrustpilotOffer accepted, paid deposit, then chose a higher offer on day of contract signing
We placed an offer for a property, which was accepted by the landlord and a holding deposit was paid.
James · 16 March 2026
Agent replied · 19 March 2026
Thank you for leaving us a review, customer service is very important to us, and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotFeedback on Hanna Horstein, property manager
Hanna has been an excellent property manager, coupling her keen attitude to care for others along with a problem-solving attitude that always leads to swift action. I’ve been liaising with Hanna for the last year or so and have had quite a few issues at my flat, which Hanna responded to very quickly and resolved effectively. She takes the time to listen to the issues, suggests any quick resolution based on her experience of similar issues and when it’s not in her hands, she escalates the issues appropriately. I also appreciate that she keeps me in the loop on the various steps when arranging any repairs and also takes the time to sympathise with the situation. It’s been evident that Hanna cares for the tenants and acts as their representative when speaking to landlords - an example of this was when she negotiated a compensation for me in response to some of the persistent issues at my flat.
Nishat · 23 November 2022
★★★★★ 5/5
TrustpilotExperience of Hamptons Property Management
This is our first time renting with Hamptons. Charlotte Brown, Senior Property Manager is our contact for the house. In a nutshell Charlotte is fab. She always responds promptly to all of our questions and queries and keeps us up to date with communications from the property owners and companies completing work. Keep doing what you are doing Charlotte Janice Mackenzie
Janice · 7 April 2024
★★★★★ 5/5
TrustpilotCharlie Fleetwood great!
My property manager Charlie Fleetwood is very supportive. She consistently demonstrated a high level of professionalism, efficiency, and dedication in addressing any concerns or issues that arise. Whenever I have reached out for assistance, she has been incredibly quick to respond and has always gone above and beyond to ensure that everything is promptly resolved to my satisfaction. Thank you!
Jiayin · 25 April 2024
★★★★★ 5/5
TrustpilotReview
Danish Ashraf is a great property manager, quick to respond to queries and to solve any issues/problems that may arise
Anda · 13 October 2025
★★★★★ 5/5
GoogleNick and the rest of the team at Hamptons Esher were fantastic and nothing was too much trouble. Really friendly approach and they let my flat in no time. Thanks very much
Francesca · 29 January 2024
Agent replied · 25 October 2024
Thank you for your review Francesca. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
TrustpilotWe were delighted with Hamptons.
We were delighted with Hamptons. Meeting all the key personnel in the Stratford upon Avon office gave us the confirmation and confidence that we had selected the right agency for us and our property.Both Owen and Jacob then came to our home to learn and appreciate the key selling benefits of our home as well as understanding why we wanted to sell. The selling process was explained to us and all literature approved...The house was put on the market on the Monday. Blocked viewings were organised for the Thursday and Saturday.Offers came in on the following Monday and we went to sealed and final bids on the Wednesday. All was done and dusted in 10 days!We accepted one of the three offers on the table; all three were well over the "offers over" price and we were delighted with the final selling price and the speed of the sale.Owen, who managed our sales process and negotiations, was always available, reassuring and communicative.When Owen replies immediately to your WhatsApp message at 10.00pm at night, you know he's on the case and has your best interests at heart.All in all, a positive, pro-active and pleasant experience. Thank you Hamptons.
John · 26 October 2022
★★★★★ 5/5
GoogleWe sold our property in East Molesey through Hamptons, Esher in December 2021. This was after successfully renting it out for 2 years through Hamptons too.
The team were absolutely brilliant throughout and a huge amount of praise must go to Zac Simpson. He was thoroughly professional throughout, securing a good buyer and when there were some issues potentially from our buyers lawyers that could have delayed things, Zack was instrumental in guiding each party through and got us all over the line! Well worth going to a professional agent like Hamptons as I am confident we would not have had this level of service anywhere else.
Hayley was also brilliant when Zack was on holiday. Overall a brilliant team at Hamptons Esher!
Tom · 26 October 2022
★★★★★ 5/5
GoogleThis estate agents were absolutely brilliant with the whole process, from the beginning of promoting our property to keeping us updated throughout and then the amazing results at the end..
Zak and Hayley were super professional and so lovely and friendly to work with, making every step feel easy and relaxed..they knew what the process was and with their confidence we felt supported. We are truly grateful for all that they have done to help us.
I would highly recommend them.
Thank you again to both of you and the whole Hamptons Esher agency for everything you have done for us.PositiveProfessionalism
Amina · 26 October 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
