Hamptons Esher Sales reviews in Elmbridge

★★★★★ 1/5

Google

Would assign zero stars, if I could. My husband was renting a new-build property but due to a water pipe leakage the ground floor apartments have all been evacuated. He cannot get ahold of anyone in this estate agents and has been told it’s impossible due to tonight’s Christmas party. Husband is scrambling around trying to book hotels while he awaits any type of response from this bunch of idiots.

Paula · 10 December 2024

★★★★★ 4/5

Trustpilot

I had a really great experience with Grace

I had a really great experience with Grace throughout the whole process. She was friendly, professional and incredibly helpful from the initial viewing through to getting everything finalised. The whole process was handled quickly and efficiently, which made what could have been a stressful move feel very straightforward.

N/A · 10 September 2026

★★★★★ 5/5

Trustpilot

Danish is by far the most helpful…

Danish is by far the most helpful estate agent I’ve met. As my property manager, he has handled every issue with patience, professionalism, and efficiency. No matter the concern, he always finds a solution quickly and ensures everything runs smoothly. His dedication, attention to detail, and willingness to go the extra mile truly set him apart. I highly recommend Danish to anyone looking for a reliable and proactive property manager!

Niki · 21 November 2025

★★★★★ 5/5

Trustpilot

Property management

Hamptons have been acting for our let properties for several decades. They have always proved to be efficient, professional and competent. We are very comfortable in leaving our properties in their capable hands. Constance has been dealing with the day-to-day management and she is a delight to deal with. Thank you to both Constance and Hamptons.

Peter · 18 March 2026

★★★★★ 5/5

Trustpilot

Very pleased

We’ve been renting a flat for over a year with Hamptons and I’m very pleased with the management. Any issues that have come up I was in direct contact with the property manager Patryk L. He would always respond promptly and was very thorough with getting issues resolved.

Andreina · 3 September 2026

★★★★★ 5/5

Trustpilot

Hamptons - Excellent Tenant Experience

Hamptons look after the rental property I have occupied for 4 years now. I mainly engage with Daniel, who is extremely responsive and and courteous, but I have to say that every touch point with Hamptons, from the initial viewing, to the contract, and the annual property checks has always been handled with a high degree of professionalism.

Michael · 26 June 2026

★★★★★ 5/5

Google

Thank you to the entire Hamptons office, in particular Victoria, for all their help in helping us secure our property. From the very start they were well-informed, relaxed but professional with their viewings and correspondence, and we were always kept up to date with the process - from the first enquiry to picking up the keys.

Huw · 21 April 2025

★★★★★ 1/5

Trustpilot

Scam company they tried to scam me out…

Scam company they tried to scam me out of £250 for a deposit their staff member Gytis Petkauskas is very unprofessional and rude was harassing me to make a payment to their company then when payment was done tried to trick me to make a payment to a different company and not return my payment be very careful of these guys dodgy as hell he was quick to take my money but somehow doesn’t know how to use his phone when it comes to retuning my payment SCUM

Cameron · 18 July 2025

★★★★★ 4/5

Trustpilot

Patryk has been helpful and efficient…

Patryk has been helpful and efficient in sorting out a mess left by other colleagues. He has been a temporary property manager so I can only speak of a couple of experiences and not his longer term management, but would welcome him being given the chance to prove himself in the longer term role.

Tim · 12 March 2026

★★★★★ 5/5

Trustpilot

Apartment 5 West Wing SL4 3TD Windsor

We moved our property at SL4 3TD Apartment 5 West Wing at Windsor almost 1.5 years ago. The property is lovely and managed by Hamptons with excellent care. Of course, as everybody faces, we had some small issues. Whenever we contact our Property Manager Patryk, he solves problems with professionalism and responds to all questions/inquiries as soon as possible.

Mustafa · 2 June 2026

★★★★★ 5/5

Trustpilot

Patryk Lehmann has been a fantastic…

Patryk Lehmann has been a fantastic property manager throughout my tenancy. He’s always responsive, helpful, friendly and has made my rental experience smooth and stress free.

Sam · 23 September 2026

★★★★★ 1/5

Google

Very unprofessional! When you make an enquiry as to a viewing, surely you should receive a response - have waited 3 days and not even a phone call from them. Not what I expected from Hamptons. I enquired for a viewing of a property to rent by email via site and phone. Was told someone from lettings will contact me and after 3 days nothing. Surely all prospective tenants or potential buyers who enquires should be contacted. No customer care.

Kieran · 7 November 2025

★★★★★ 5/5

Google

I can't recommend Alanna highly enough for her exceptional support during my recent move. Throughout what was an incredibly stressful process, Alanna was a true lifesaver. She was available and accessible whenever I needed assistance. Her prompt and thoughtful help made a significant difference, turning a challenging experience into a manageable one. If you’re looking for someone reliable and supportive, Alanna is the person to turn to.

Matt · 26 August 2024

★★★★★ 5/5

Google

Very pleased with the service provided by Paul Brown and his team. They went above and beyond the call of duty to help try and achieve the desired outcome and their friendly and helpful manner provided comfort to what can be a stressful time in managing the process...👍 Many thanks from John and Eunice Gaynor & family... …

John · 25 December 2024

★★★★★ 5/5

Google

We recently purchased and sold a property through Hamptons. Paul and the team at Esher were very helpful, friendly and committed to selling our house for us even during a difficult period for the housing market. They thoughtfully arranged viewings to minimize inconvenience to us but were also keen to get interested buyers to see the property. We accepted an offer after only two months and the sale went ahead smoothly.

Jayne · 28 May 2024

★★★★★ 5/5

Google

Nick was exceptionally helpful in finding me a property in this tough rental market. Having been looking for a property for a considerable time, I really struggled with a lot of agents. Nick was brilliant and found a lovely property that was fit for purpose on very short notice. The overall process was seamless and despite facing many setbacks, Nick ensured the deal was executed and within a matter of under a week I was in my new home. Thank you Nick for your efforts, I sincerely appreciate all that you have done for me. I would highly recommend Nick to all those looking for homes for rent or landlords looking to let out their properties. He has an unparalleled level of knowledge of the market as well as local areas, without a doubt he will support you in navigating the harsh terrain that is the rental market of today, tomorrow and the future.

Hakeem · 26 October 2023

★★★★★ 5/5

Google

Nick and Francesco & the Hamptons team were great. We were impressed with their professionalism, speed at handling questions, rapid progress in executing the job and successfully managing items that popped up at short notice. Thank you guys, great job. They found us a fantastic family for our property and we both hope that they will be really happy at home while we're away. As first time landlords Nick and Francesco made it easy for us explaining the process and offering support where needed. thank a lot!

Joshua · 26 October 2023

★★★★★ 5/5

Trustpilot

The very fast and efficient response I…

The very fast and efficient response I got from Max Barnes when my boiler broke down leaving me with no hot water or heating was first class. Max was quick to act and to keep me informed of what was happening with the repair. Great service.

Ian · 17 March 2026

★★★★★ 5/5

Google

I commissioned Hamptons as my letting agent for 2 years and to sell my house in the past 9 months. The service I received, as a landlord and as a vendor , was always efficient with clear communication channels and good support all the way through both processes. Their prices were competitive and the professional approach and manner in all dealings was very welcome. Particular mention to the following who were exemplary in their efficiency, support and helpfulness :Daniel Le Boudec, Paul Brown, Nick Roberts, Sonsurae McDonald, Jody Bennett, Momina Anwar, Lucy Desborough and Victoria Miles.

Rosemary · 3 October 2025

★★★★★ 1/5

Trustpilot

Hamptons Letting Agents APALLING

Hamptons Letting Agents are absolutely apalling. Our entire 4 year tenancy was a struggle, with Hamptons being endlessly inefficient at resolving any issues, particularly in regards to property maintenance and upkeep. Eventually we were unceremoniously told we had to leave the property unexpectedly as the landlord was selling, in a very rude and blunt manner with no sympathy or empathy for the fact that they were removing someone's home from under them, completely without warning. To make it worse, the return of the deposit has been a nightmare from start to... well I'm not sure it will ever finish. We've chased continuously from the end of tenancy and it has now been 2 months and still no return. The deductions listed are utterly absurd (95% of the deposit), with absolutely no acknowledgement of fair wear and tear, the numbers clearly plucked out of the air (£60 for a £5 polyfilla job for example, and an attempt to charge us for an issue which is clearly visible in an image of the property from 11 years ago) and a blatant disregard for rental standard and wear and tear. in addition to this, 2 months later and the landlord is randomly creating issues to add on to the deductions, which were not present at check out nor previously mentioned. Whenever we request the money back or ask that the return of the deposit be treated with some sense of priority or urgency we are simply told "There is no legal timeframe in which we need to return the deposit." We have now instigated the TDS dispute service as at least we will have the legal time frame Hamptons are so concerned about. Absolutely unbelievable, if you have any choice in the matter, do everything you can not to rent with Hamptons. I extend this advice to landlords too, if you want happy tenants and positive recommendations - choose someone else.

Laurie · 3 July 2023

★★★★★ 5/5

Trustpilot

Very good service

Daniel Johnson [Hampton's St Alban's] has been intrepid in following up a number of difficult challenges arising from the rental of our flat. He is committed to helping both property owner and tenant resolve differences and move on to successful outcomes. Daniel is polite and professional. I can fully recommend his work and the work of his company.

Liz · 13 October 2025

★★★★★ 1/5

Trustpilot

Its messed up!

They've reached out to me and I would still like to give them a 1 star review. Victoria Beckett is in charge of the Kingston location and exchanging emails with her. I need them to prove that the Check in report is got photos from before we moved in if they are going to compare it for deduction of deposit. When I make a point with these people, they always tend not to answer. I just want to know how recent the photos are in the check in report. They know I have been ill and we have stated there are valuables in the flat and would not like to have viewings. But they still argue, even with email as proof - stating its been misunderstandings. Not very good customer service skills with that. And accusing us saying that Hamptons doesn't have under-handed tactics. But if they didn't, why did they bother to hide the cracks in the walls with previous tenants furniture/things to begin with? Then saying those damages are now made by us. Not good enough!

T · 28 February 2023

★★★★★ 5/5

Google

We were incredibly impressed with the exceptional service we received from our property viewing agent (Azal) during our recent rental search. From start to finish, she demonstrated an unparalleled commitment to finding us the perfect home, seamlessly blending professionalism with a genuinely accommodating approach. Her coordination skills were top-notch. She efficiently managed multiple viewings, often on short notice, and always ensured our schedule was prioritized. This made what could have been a stressful process remarkably smooth and stress-free. Beyond just logistics, her ability to facilitate viewings was excellent; she was knowledgeable about each property and always ready to answer our questions or find the information we needed. What truly set her apart was her keen eye for scouting the perfect rental property. She quickly grasped our specific needs and preferences, presenting us with options that consistently aligned with our vision. Her proactive approach saved us valuable time, as we only viewed properties that truly fit the bill. Her dedication to accommodating our schedules was also greatly appreciated, making the entire experience a pleasure. We highly recommend her services to anyone seeking a reliable, efficient, and truly exceptional property viewing agent.

HImanshu · 4 July 2025

★★★★★ 5/5

Google

Azal was incredibly kind and helpful in finding our new home and helping us settle in. She was professional, attentive, and made the whole process smooth and stress-free.

Hill · 9 August 2025