Every review we hold for the Ellesmere Port office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI bought a rental property with WhiteHeather after receiving good advice from Chris about where to buy as I live in Shropshire.
Chris then found my tennants and even though I chose to manage the property myself he recommended competent local tradesmen to deal with any problems
I have just decided to sell the property 10 years later and Chris valued and marketed the property perfectly
It sold and completed within 5 months had. Christmas not been in the middle it would have been sooner!
Chris is professional and friendly and always approachable
I would recommend Chris and his team at WhiteHeather 100%
Louise · 26 January 2026
★★★★★ 5/5
GoogleWhiteheather Estates has been looking after my house since 2019. They were very quick to find me my first tenant. As I live in London, I needed a company who would take a care of house and make sure all problems would be resolved quickly. I always had great communication with the whole team. I want to say a big thank you to Steve, Chris and the rest!! My Experience with Whiteheather has been nothing but great.
Katya · 30 March 2023
Agent replied · 31 May 2023
thank you so much for such a lovely review katya it has been a pleasure since day one! all the best down south and in your future endeavors
★★★★★ 5/5
GoogleFrom the initial enquiry up until completion day, the team at white heather have all been amazing and made the process run smoothly.
I would highly recommend using white heather estate agents and there team if you are looking to sell/buy a property they make is really easy are willing to help in anyway they can.
Natalie · 26 January 2026
Agent replied · 26 March 2026
thank you Natalie, so glad we could help your daughter find her forever home
★★★★★ 5/5
GoogleMany thanks for White Heather Estate Agents for helping us acquire our first home! Shout out to Chris, our estate agent, who had been very reliable from the very beginning when he made a virtual house tour (since we used to live back in London) to the moment he drove to the house we temporarily stayed at here in the Wirral, to personally handover the keys! Best of luck to all your future transactions and more power to the whole team!👍
John · 29 March 2024
★★★★★ 1/5
GoogleIf I could give less than 1 star I would. Another agent that is trying to milk tenants by not refunding fees that they have no right to keep. Avoid this company like the plague!!!
The response from White Heather about this complaint tells you all you need to know about this company. A company desperate to unlawfully generate revenue as opposed to providing decent customer service.
All information was provided as requested and in full, including bank statements, payslips etc.
All communication recorded as well as conversations on the phone showed that the fee was refundable and legal advice has confirmed this.
As soon as this was questioned, my email address was blocked from sending them emails. I've attached the image which shows my email was marked as spam.
A Court Claim has been submitted and look forward to seeing this resolved. Should you wish to stop proceedings, you know my number to call me back and return the fee you took unlawfully for work you didn't even undertake.
As above, avoid like the plague!!! :)
Paul · 26 March 2020
Agent replied · 31 May 2023
As you are so keen to give us a poor review why not tell the world why we couldn't progress with your application? We have only ever withheld fees when people have provided false and misleading information or when they have withdrawn from the process. You were advised at outset that the application fee was non-refundable.
★★★★★ 1/5
FacebookIf I could give less than 1 star I would. Another agent that is trying to milk tenants by not refunding fees that they have no right to keep. Avoid this company like the plague!!!
All communication recorded as well as conversations on the phone showed that the fee was refundable and legal advice has confirmed this.
As soon as this was questioned, my email address was blocked from sending them emails.
A Court Claim has been submitted and look forward to seeing this resolved. Should you wish to stop proceedings, you know my number to call me back and return the fee you took unlawfully for work you didn't even undertake.
As above, avoid like the plague!!! :)
Paul · 7 June 2019
Agent replied · 23 October 2025
Why not tell the whole story Paul? The only time we withhold an application fee is when someone submits an application with false or misleading information or withdraws from the process. Why couldn't we progress your application? You were advised at outset the application fee was non-refundable. Such fee's were required to hold the property in your name, and to protect ourselves and landlords from timewaster's and fraudulent applicants as was the referencing work undertaken on our behalf, a copy of which we hold and will happily provide to any Court. I am not aware of your email address being blocked
★★★★★ 5/5
GoogleFrom my first contact with White Heather Estates I was encouraged by the speed of contact and professionalism throughout. Having identified a number of suitable properties to meet my needs, Chris and Sue were polite, friendly, helpful and on time and I've been settled in my new home since May 2020. I would have no hesitation in recommending White Heather Estates for someone looking for a property.
Kevin · 26 March 2021
Agent replied · 31 May 2023
Thank you Kevin, glad we could help.
★★★★★ 5/5
GoogleChris is extremely helpful and friendly and goes above and beyond to help where needed , Sue is extremely polite as well. I had no issues with this agency and would def recommend them.
Robynn · 26 March 2023
Agent replied · 6 July 2023
Thabk you for the kind words great to hear you are happy.
★★★★★ 5/5
GoogleChris demonstrated a wealth of knowledge, experience and most importantly for me an eagerness to keep me up to date with the whole process. As a first time buyer Chris elevated any concerns and worries I had and talked me through the whole process. The entire team at white Heather responded to my communications in a timely manner with complete professionalism. This company stands out in the local area and deserves more recognition for their outstanding work and dedication to their clients. Thank you all!
Amy · 30 March 2023
Agent replied · 31 May 2023
thank you for such a lovely glowing review amy, hope you and rick are very happy in your "forever home" really appreciate the kind words - chris and team at white h
★★★★★ 5/5
GoogleChris is extremely helpful and friendly and goes above and beyond to help where needed , Sue is extremely polite as well. I had no issues with this agency and would def recommend them.
Robynn · 4 August 2022
Agent replied · 31 May 2023
Thabk you for the kind words great to hear you are happy.
★★★★★ 5/5
FacebookThe White Heather Service is best among all Real Estate agents I have ever came across. The service is excellent, very friendly,Chris is always smiley, every step of the way, very happy with the service, highly recommend !
Ivy · 10 October 2020
Agent replied · 23 October 2025
Thank you so much!❤
★★★★★ 5/5
Googlewould use white Heather again took all the stress out of selling our house. very happy with this company etc
John · 30 June 2025
Agent replied · 29 August 2025
Thank you, John! It's been a pleasure working alongside you to secure the sale of your mum’s property.
As a family-run business, we always take pride in helping families, so it means a lot to have been part of this journey with you.
★★★★★ 5/5
FacebookI would highly recommend this estate agents especially Chris he went above and beyond to ensure my family got the family home we wanted
Thank you very much Chris
😁
Toni · 17 April 2020
Agent replied · 23 October 2025
Thank toni hope you and peter have settled in well. And enjoy youre new home 🎉
★★★★★ 5/5
GoogleI strongly recommend White Heather for buying or selling your house. They are very professional , helpful and competitively priced. I had sold my house within 3 weeks! Absolutely great and a big thank you to Chris for all his help. Sandra Freeman.
Laura · 26 March 2023
★★★★★ 5/5
GoogleWhite Heather managed a rental property for me for about 10 years and were great at communicating over any issues - often suggesting solutions that were in the best interest of both me and the tenant. Everyone I dealt with was friendly, helpful and knowledgeable. Very professional from top to bottom - no hesitation in recommending them.
Michael · 26 March 2023
Agent replied · 31 May 2023
thank you so much Michael, all the best in your future endeavours
★★★★★ 1/5
GoogleArranged a viewing with full contact details provided. Turns out they'd already signed the house over.
DID NOT notify us in advance.
DID NOT notify us on the day.
Waited outside the property only to find out, after calling them, it had already been signed over.
DO NOT USE these people.
Find someone else.
Rob · 26 March 2023
Agent replied · 31 May 2023
Hi, firstly I'm sorry you were disappointed, as my colleague explained we had no appointment for you in our diary, we had 1 gentleman booked in who we did contact in the morning and cancel his appointment .Had we had your details we would have contacted you. I realize it's very frustrating obtaining property at the moment.
Steve, White Heather
★★★★★ 5/5
GoogleBrilliant family run business.
Chris and Barby couldn't do enough.
Highly recommended.
Dave · 26 February 2026
★★★★★ 5/5
GoogleGreat people, great service !
Kate · 30 June 2025
Agent replied · 29 August 2025
thank you kate, it was a pleasure, always know where we are if you need us again
★★★★★ 5/5
FacebookI can’t thank White Heather Estates enough, especially Chris, who is an absolute credit to the team, not once but twice he helped myself and parents find our perfect houses. Chris is hard working, friendly and goes out of his way to help you. Absolute super star. Thanks again Chris for everything x
Jenny · 18 September 2019
★★★★★ 5/5
GoogleYou can tell this is a family business. Great personal touch and they take their time to really show you property properly the first time. I only had to view once as they give me confidence and time during my walk through's to make an informed decision. Thank for for supporting me through the process and also navigating some challenge conversations with the seller following the survey. Very happy with the support and clear communication with my purchase.
Gerrard · 26 March 2022
★★★★★ 5/5
GoogleYou can tell this is a family business. Great personal touch and they take their time to really show you property properly the first time. I only had to view once as they give me confidence and time during my walk through's to make an informed decision. Thank for for supporting me through the process and also navigating some challenge conversations with the seller following the survey. Very happy with the support and clear communication with my purchase.PositiveResponsiveness, Quality, Professionalism
Gez · 26 October 2021
★★★★★ 2/5
GoogleSpoke to a lady in the begining and asked for any details on properties, I found her quite offish and rude. My husband and I looked at a property and put in offer on the weekend, which was accepted, only to be called on Monday mid morning to say that someone else had put a higher bid in would I like to raise mine. Didn't think this was allowed to happen now. Was also told they would send over details for another property, I never got them. Totally lost my faith on this agent. Would not use them
Diana · 26 March 2021
★★★★★ 5/5
GoogleTotally recommend White Heather services. Very pleased how they've managed the buying process. I've moved into my new property 😀 thanks to this lovely estate agents and their team. 👍 …
Sandra · 26 March 2023
Agent replied · 31 May 2023
Thank you so much Sandra really appreciate the kind words. Wish you all best in youre new home x
★★★★★ 5/5
GoogleChris was absolutely amazing! He is a very friendly and helpful man. I will definitely be recommending him to others.
Greg · 26 March 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
