Trusted Agent profile

Northstone reviews

3.3

★★★★★

24 reviews across 2 platforms

Rossfield Park, Ellesmere Port CH65 3AB

Northstone's Ellesmere Port office at Rossfield Park is rated 3.3 out of 5 across 24 reviews on two platforms, including 7 Google reviews rated 4.3. The 17 Trustpilot count is for the whole business. Checked 9 October 2026.

4.3 / 5

Reviews on Google

This office

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Ellesmere Port office, from every platform, shown as written. First names only.

5/5

Trustpilot

First-time buyers highly recommend Northstone

My partner and I moved into our Northstone-built home in early July. As first time buyers, we were anxious about the buying process being challenging to navigate, but the team with whom we were in contact at Northstone were professional, candid and extremely helpful. We reserved our property one month prior to moving in and Northstone were not only clear and timely communicators but accomodating when we had a hiccup with the bank facilitating our mortgage. Since settling in over the summer, we have fallen in love with our first property and any issues - or "snags" as we now understand them to be called - were dealt with swiftly, within a week, after our 7-day check in. My partner and I are very grateful to the Northstone team and if you are on the fence about buying with them, please don't - the friendly team and modern, innovative properties are wonderful.

James · 31 August 2026

Agent replied · 24 September 2026

Hello James Thank you for the fantastic review! Welcome to the Northstone family Northstone

5/5

Trustpilot

One satisfied customer

The process of buying my new home has been very smooth thanks to the help and advice I have received from members of the team. I am already feeling very much at home and enjoying settling into my new environment. Any minor hitches have been resolved quickly and effectively. Thank you!

Ms · 18 July 2026

Agent replied · 24 September 2026

Hello Ms Simpson Thank you for taking the time to right a review, we really appreciate your kind words Many thanks Northstone

5/5

Trustpilot

Extremely Happy with my new house

Extremely Happy with my new house. The house is built to a high standard, I have only had a few snags which was sorted very quickly. The Northstone people are very friendly and helpful, can only give them my best recommendations.

Bo · 18 May 2026

Agent replied · 6 June 2026

Hi Bo Thank you for your lovely review We are so grateful you are part of our Northstone family Northstone

5/5

Trustpilot

We couldn’t be happier with our…

We couldn’t be happier with our Northstone home. It’s so refreshing to have a builder like Northstone enter the new build housing market, bringing a completely different approach compared to many traditional developers. We’re especially glad they’ve come to Lancaster.

Greg · 17 May 2026

Agent replied · 6 June 2026

Hi Greg, Dale and Arlo Thank you for the most amazing review We are so grateful you are part of our Northstone family Many thanks Northstone

1/5

Trustpilot

Cant believe these people are thinking…

Cant believe these people are thinking of using Barn Lane Golborne as an access to a building site. Your 100 meters from a corner and a school and its absolutely grid locked every day. If you are reading this you need to come and look before you do anything. Absolutely terrible what your thinking of doing impossible for trucks to go down there. If your thinking of using these id think again as their planning isnt very good and im sure this will be objected TERRIBLE PLANNING AVOID AT ALL COSTS

Christine · 3 November 2024

Agent replied · 24 September 2026

Thank you for taking the time to leave a review. However we believe there may be some confusion, as Northstone does not have, and has never had, a residential development in Golborne to date. As such, the issues you have raised do not relate to any of our developments or operations. You may wish to check the name of the developer responsible and direct your feedback to the appropriate company, as they will be best placed to investigate your concerns regarding parking, access and highway management. We wish you all the best in resolving the matter. Kind regards, Northstone Customer Care Team

1/5

Trustpilot

Disappointing complaints handling and lack of accountability

My experience with Northstone’s customer service and complaints handling has been extremely disappointing.

K · 21 July 2026

Agent replied · 24 September 2026

Thank you for your feedback. We are sorry for the inconvenience and frustration caused. Following a review of the evidence provided, we were unable to establish that Northstone's site operations directly caused the damage to your vehicle and therefore could not accept liability for the repair costs. We also regret that you were dissatisfied with the way your complaint was handled and will use your feedback to help improve our customer and community engagement processes. Northstone Customer Care Team

5/5

Trustpilot

An amazing development

An amazing development , with well built houses . Would recommend this site to all

Ravinder · 17 May 2026

Agent replied · 6 June 2026

Thank you Ravinder

1/5

Trustpilot

FAKEEEEEE!! No options for return

FAKEEEEEE!!! Dont buy! They dont offer return options either and will ignore your emails!

Kamila · 18 May 2026

Agent replied · 6 June 2026

Hi Kamila Please can you contact us, we are not an online business and offer returns. We are a housebuilder Many thanks Northstone

5/5

Trustpilot

I've lived in my Northstone home for a…

I've lived in my Northstone home for a year. There were some small snags at the beginning and they were fixed quickly once reported to the customer care team.

J.Edgar · 5 June 2024

Agent replied · 6 June 2026

What a lovely review Thank you Northstone

5/5

Trustpilot

Exceptional high quality build

Exceptional high quality build , with high security level features

KALDIP · 17 May 2026

Agent replied · 6 June 2026

Hi Kal We are so pleased you are part of our Northstone Family Thank you for the amazing review! Northstone

1/5

Trustpilot

This company are trying to build a…

This company are trying to build a Housing Development off barn lane golborne. Nothing against housing developments but why are you trying to use access just down from a bend and a SCHOOL. This road is gridlocked most week days and the access your looking at is not wide enough other developers have tried. You wouldnt get a fire engine down there in the event of a fire so why you continue to try and use this access is not professional at all. You need to review what your trying to do and we will be opposing this We will be downloading a video as proof as you have no idea of the traffic on this road.

Home · 5 December 2024

4/5

Google

I bought a 4-bedroom unit, I've been living in it for almost 1 month, the quality of the materials is very good and it was delivered within the expected time frame, Kate's service was 5 stars. The only point really is that there were several small snags to be tidied up, but they are tidying everything up little by little. When they're finished, maybe I'll come back here and raise my review to 5 stars.

Rodrigo · 27 March 2024

1/5

Trustpilot

Non-responsible Developer

For two years, there has been a decline in the quality of customer service. Numerous tickets, even those on the inspection list, have been closed without the consent of the owner. Service representatives occasionally visit, but subsequently discontinue contact without resolving the issues. Currently, homeowners are instructed to contact suppliers directly to claim their warranties. I am tired of chasing and monitoring whether my tickets being close suddenly by the company.

Max · 22 December 2023

1/5

Trustpilot

Development in golborne is a logistic…

Development in golborne is a logistic nightmare ie- barn lane vehicles alway doubled parked cant get a transit van down most of the time never mind large delivery trucks another street close by turton street schools no accses at all god help if theres a fire ,,fire engine would never got there.

Kenzone · 7 November 2024

5/5

Trustpilot

Amazing house we love our new home

Gil · 5 June 2024

Agent replied · 6 June 2026

Hi Gil We are really pleased you love your Northstone Home Many thanks Northstone

5/5

Google

The show home is lovely. Kate, the manager isn't pushy at all just leaves you to have a look around at your own pace, really professional and helpful.

Kristie · 27 March 2024

1/5

Trustpilot

Lunatic drivers who blindly pull out in…

Lunatic drivers who blindly pull out in front of you and then give you the middle finger. Very unprofessional

Ryan · 18 May 2023

1/5

Trustpilot

Move in near a year many thing not yet…

Move in near a year many thing not yet fix many thing dont want to fix always said it is normal

Mo · 1 February 2023

4/5

Google

Shopping supermarket good and chemist fab little gifts in there good dentist best I've had just down street

Lisa · 15 April 2023

1/5

Trustpilot

Avoid

Shocking developers!

Jl · 26 June 2023

5/5

Google

Rating only, no written review.

John · 27 December 2024

2/5

Google

Rating only, no written review.

Jackie · 1 May 2024

5/5

Google

Rating only, no written review.

Jordan · 27 March 2024

5/5

Google

Rating only, no written review.

Jordan · 16 August 2023

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Northstone's Google reviews

Questions about Northstone

How many reviews does Northstone have?

Northstone's Ellesmere Port office has 24 reviews across two platforms: 7 on Google, 17 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Northstone's rating?

Northstone is rated 3.3 out of 5 across all 24 reviews, and 4.3 out of 5 on Google from 7 reviews, checked 9 October 2026.

Where is Northstone's Ellesmere Port office?

Northstone, Rossfield Park, Ellesmere Port CH65 3AB.

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.