Trusted Agent profile · Elgin
★★★★★
150 reviews across 2 platforms
1 North Street, Elgin, IV30 1UA
Grigor & Young's office in Elgin, at 1 North Street, is rated 4.7 out of 5 across 150 reviews on two platforms, including 122 Google reviews rated 4.8.
Every review we hold for the Elgin office, from every platform, shown as written. First names only.
5/5
GoogleVery patient and amazing staff, The receptionists are always so polite. I would highly recommend Greg Robertson to anyone. He is an amazing solicitor with extensive knowledge of the legal system. He helped make an aweful experience …
Thank you for leaving a 5-star rating for us.
5/5
GoogleVery positive and professionally dealt with by Lynne Milne. Lynne helped me with the sale of 2 properties and she did it with ease and reassured me through the process, always quick to respond to queries. Highly recommended.
Thank you very much for your praise for Lynne Milne. She will be delighted. We really appreciate you taking the time to give this feedback via Google Business.
5/5
GoogleVery efficient and proffesional service as always
Thank you. Douglas Delaney will be delighted to know that you were happy with the service.
5/5
GoogleBoth Lynne Milne and Greg Robertson have been outstanding at every touch. Their response to all communication has been instant and both have provided a top level of service at all times.
Thank you. We are really grateful to you for this review - Lynne and Greg will be delighted to hear such high praise.
5/5
GoogleFantastic experience, I used them for a divorce and it couldn't have been easier. The most friendly, down to earth, approachable people. I would absolutely recommend using Grigor &Young.
Thanks very much for your review. I think you were dealing with Katie Dickson and Greg Robertson and they'll be glad to receive your comments. Thank you.
5/5
GoogleVery pleased with the friendly efficient service.
Thank you very much for your review. Our Executry, Estate Agency and Conveyancing folks will be pleased to know you found them good to deal with.
5/5
GoogleHaving engaged Grigor & Young in the sale and conveyancing of my property, I have no hesitation whatsoever in recommending the firm unreservedly. Throughout the entire process, the staff showed a level of customer care sadly lacking in many organisations. I was very impressed with the service and will use them again if the need arises.
Thank you.
5/5
GoogleGreg Robertson has been such a great help during a fairly stressful time. Can’t recommend him enough . Absolute pleasure from start to finish.PositiveResponsiveness, Quality, Professionalism, Value
Thank you on behalf of Greg and G&Y.
5/5
FacebookMy recent house sale through solicitors Grigor and Young in Elgin was made effortless with no stress or worry. My special thanks go to Ann Cruickshank who is the best. Big thank you!
Thank you very much for your kind comments, Linda. Ann will be delighted to know that.
1/5
GoogleIf I could have given zero stars I would have. I instructed Katie Kennedy to represent me in my separation from my husband and informed Katie that I wanted to achieve a fair and swift financial settlement and that I needed value for money as my funds are very limited. 6 months later, and all that had been achieved was ONE (uncomplicated) letter to my husband asking him to engage in a Minute of Agreement and notarising my name change (on the poorest quality paper possible, it seems. After Katie failed to respond to 5 of my emails/texts/phone calls I dismissed her and asked for the balance of my account to be paid back to me - I had paid £1300 into my Grigor & Young account. The balance I received back was £2.03. One letter and my name change cost me £1297.97. I sent a letter of complaint to Grigor & Young and received confirmation of receipt and that my case had been passed on to Ann Cruickshank, Grigor & Young’s Client Relations Partner. It is now nearly 5 weeks since I sent my letter of compliant and I have heard nothing from Ann Cruickshank. I am waiting to see if Ann will respond to my latest communication today before I refer the matter to the Legal Ombudsman. The ‘service’ I received, value for money, responsiveness and professionalism of Grigor & Young have been appalling. I cannot stress how much I would NOT recommend Grigor & Young in general and Kate Kennedy specifically. Update: 30 Aug Ann Cruickshank, Client Relations Partner, contacted me shortly after I left this review; she accepted that I had been overcharged and we agreed an amount that was promptly refunded to me. However, my summation of the service I received from Grigor & Young remains unchanged.NegativeResponsiveness, Value
We are sorry if anyone feels they have a bad experience with us. We are quite restricted in what we can say in response due to rules on client confidentiality but we confirm that we have responded outwith Facebook / Google and believe we have addressed the concerns and criticisms expressed here.
5/5
GoogleI've have been using Grigor & Young for the last 16 years. 2 house sales and soon to be a 3rd house purchase and I've never once considered using another firm! I have always used Douglas Delaney and he is absolutely brilliant, extremely efficient, reliable and prompt. I believe that he a understands my needs and always has my best interests in mind. I will always recommend his services to anyone looking to buy/sell a property. Sharon in reception is also a fantastic asset to the company, constantly going above and beyond. Many thanks to both for their continued support.PositiveResponsiveness, Professionalism, Value
Thank you very much, Maggie, for taking the trouble to put up such a lengthy and complimentary post about Sharon and Douglas. We are very grateful to you.
5/5
GoogleI used Grigor and Young for both my house sales and couldn’t recommend them more! Extremely efficient and reliable. A friendly service and wouldn’t hesitate to use them again.
Thank you. That's great to hear!
5/5
FacebookI have been using Grigor & Young since I was 21 years old and 16 years later, I'm still calling up Douglas Delaney to assist me. I have never experienced anything other than extremely professional and prompt service. Two house sales and soon to be 3 house purchases on and I've never once considered using a different firm. I will always highly recommend Grigor & Young and Douglas Delaney especially. Sharon in reception is also fantastic, like Douglas goes above and beyond each time. Both vital members of the team in my humble opinion. Many thanks for many years of support and guidance.
Thank you very much for your detailed and kind comments about Douglas and Sharon :)
5/5
GoogleGreg Robertson has been such a great help during a fairly stressful time. Can’t recommend him enough . Absolute pleasure from start to finish.
Thank you on behalf of Greg and G&Y.
5/5
GoogleFirst class professional service from Lynne at Grigor &Young. Nothing was too much trouble, kept informed at all points of the purchase. Would definitely recommend
Thanks very much for your glowing review for Lynne Milne, Mark. She will be delighted.
1/5
FacebookI instructed Katie Kennedy to represent me in my separation from my husband and informed Katie that I wanted to achieve a fair and swift financial settlement and that I needed value for money as my funds are very limited. 6 months later, and all that had been achieved was ONE (uncomplicated) letter to my husband asking him to engage in a Minute of Agreement and notarising my name change (on the poorest quality paper possible, it seems. After Katie failed to respond to 5 of my emails/texts/phone calls I dismissed her and asked for the balance of my account to be paid back to me - I had paid £1300 into my Grigor & Young account. The balance I received back was £2.03. One letter and my name change cost me £1297.97. I sent a letter of complaint to Grigor & Young and received confirmation of receipt and that my case had been passed on to Ann Cruickshank, Grigor & Young’s Client Relations Partner. It is now nearly 5 weeks since I sent my letter of compliant and I have heard nothing from Ann Cruickshank. I am waiting to see if Ann will respond to my latest communication today before I refer the matter to the Legal Ombudsman. The ‘service’ I received, value for money, responsiveness and professionalism of Grigor & Young have been appalling. I cannot stress how much I would NOT recommend Grigor & Young in general and Kate Kennedy specifically.
Update 30 Aug: Ann Cruickshank, Client Relations Partner, contacted me shortly after I left this review; she accepted that I had been overcharged and we agreed an amount that was promptly refunded to me. However, my summation of the service I received from Grigor & Young remains unchanged.
5/5
GoogleWe used Grigor and Young to buy and sell our new and old properties and would happily recommend them for this service. Communication was easy and we received explanations when required. Big thanks to everyone, but especially to Lynne in conveyancing for her assistance and patience.
Thank you very much for your review, David. We are glad if everything went smoothly and Lynne will be very happy to know she helped to make things easier for you. Thanks again.
5/5
FacebookExcellent service from Lauren Wright in completing the purchase of my first property. She was highly efficient, professional and communicative making the whole experience a very positive and stress free one. I was desperate to be moved in by Christmas and much to my delight she ensured this happened, which I will be forever grateful. I would highly recommend the services of Lauren and that of Grigor & Young.
Thank you. 🙂
5/5
FacebookProfessional, fully engaged throughout a difficult case, tenacious with attention to detail, encompassing both expertise and long experience. Thanks Peter Brash.
Thank you very much, John 🙂. It’s kind of you to take the trouble to comment.
5/5
FacebookGreat service and advice throughout my Personal Injury Claim. I was glad I went with Peter and his team. I would recommend them to anyone in the future. Thanks.
Thank you for your generous feedback
5/5
GoogleG&Y helped us out immensely. We didn’t think that we were owed any compensation after our crash. However G&Y knew different. Peter was a consummate professional and helped us every step of the way. Always explaining each step in plain English and always had time to answer questions or provide an update. We will always recommend G&Y in any personal claim situation.
5/5
GoogleWe had the best experience one could ever have with Grigor & Young and with Peter Brash in particular. He helped us with our claim enormously. We felt very looked after and supported and he was very dedicated and transparent and kept us in the loop every step of the way. If we were ever in a similar situation again (hopefully not) we would not hesitate to engage Peter again. Adrian & Stephanie P., Lochgilphead
Thank you for your very kind review, which is much appreciated.
5/5
FacebookG&Y helped us out immensely. We didn’t think that we were owed any compensation after our crash. However G&Y knew different.Peter was a consummate professional and helped us every step of the way. Always explaining each step in plain English and always had time to answer questions or provide an update.We will always recommend G&Y in any personal claim situation.
5/5
GoogleExcellent service throughout my house purchase. Helpful and informative at every stage.
Thank you for taking the time to leave us a favourable conveyancing review. We really appreciate it!
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