Jones Homes Eggborough reviews

★★★★★ 1/5

Trustpilot

Currently having a terrible experience

Currently having a terrible experience. What should have been an enjoyable experience buying our first home has become a nightmare and that's from somebody who does conveyancing for a living! After reserving in January we have still not got a completion date. We have had hardly any updates from Jones Homes and we have even had numerous incorrect updates. After being told at reserving build complete was estimated for July 2018 we exchanged contracts and have a long stop date of 30th November. We made our choices in August and were told by the site manager after complaining that these had not been received in October. We have been offered nothing by way of compensation and now the sales office expect us to pay for a new valuation to obtain a new offer due to their delays and they will refund it on completion!!!! We aren't even sure we want to complete anymore. My bathroom tiles I chose have been sat on the driveway for over a week and after visiting every day there has been no workmen in sight on my house for over a week. Terrible customer service, no help, no compensation. Very quick to take your money for any extras but then not interested in completing anywhere near on time. It seems the sales staff are more interested in talking to you about themselves than sorting out your home. Once they have your reservation fee good luck in completing when you expect. Ours is months after and still no end in sight and not even an apology. Terrible!!!! I deal with many other builders who are much more professional and I had always believed Jones to be one of the best builders. Think twice unless you can wait forever.... We have lost lots of money thanks to this firm and they don't even respond!

S · 13 November 2018

★★★★★ 5/5

Trustpilot

Karen @ customer services walnut grange

Karen in the sales office at walnut grange is very hard working & it’s been a pleasure to deal with Karen from the start to the very end . Jones homes are very lucky to have Karen as you don’t get many staff like karen, very professional & polite at all times.

Harry · 13 August 2024

★★★★★ 5/5

Trustpilot

Amazing home from jones

Unbelievable experience from start to finish all the jones team have been more than helpful from sales people to the foremans of the site more than happy with the standards of our new beautiful happy home it's perfect.big thanks to my plastering contractor jacksons plastering and the contract managers who have helped us and gave us the chance to plaster our own home such a great experience.

Simon · 21 August 2023

★★★★★ 5/5

Trustpilot

No pushy sales and never felt pressured…

No pushy sales and never felt pressured to proceed. Action taken straight away when small problems were reported. Quality of our new home is much more than other builders we looked at. More space and more higher end items included as a standard e.g big shower head on showers

Karla · 15 August 2024

★★★★★ 1/5

Trustpilot

Avoid Jones Homes New-Builds.

Avoid Jones Homes New-Builds.Over 200 snag jobs, terrible customer service, they don't care once you've exchanged contracts.House was a mess on moving day with dust and grime everywhere, Jones won't make amendments to snags that they are responsible from messing up in the first palace due to inept sales advisor admin errors.The whole build has just been rushed and is a complete mess.Avoid any new build from Jones Homes, especially in Lancashire.

Chris · 10 August 2020

★★★★★ 2/5

Trustpilot

Good sales process & quick to react to any concerns . However concerned that things keep coming to light

Really good sales process and very diligent when it came to correcting where there were snagging issues.

Mark · 4 September 2025

★★★★★ 5/5

Trustpilot

Incredible service and incredible home

Incredible service and incredible home. Having recently been let down by another well known national house builder, it’s been an amazing experience from start to finish with Jones Homes. Staff have been super helpful and the house has been finished to a good quality inside and out. Would highly recommend!

Jason · 15 August 2025

★★★★★ 5/5

Trustpilot

Excellent from day 1 so happy with our…

Excellent from day 1 so happy with our decision to move to a Jones home . The service and quality of the homes are excellent! Sandra also needs a mention as she looked after us and our every need. Thank you we look forward to moving into our new home .

Nikki · 29 July 2025

★★★★★ 5/5

Trustpilot

Buying a Jones home.

The whole experience has been àmazing from start to finish.

Mr · 16 October 2025

★★★★★ 1/5

Trustpilot

Disgraceful Customer Service

We moved into a 15 month old Jones home (The Banbury house type) in March (Ribbleswood Chase in Cottam, Lancashire). As such, the transferable warranty is still applicable to us as the new owners. Our issue concerns the state of the rear garden. Firstly, the garden becomes easily saturated due to poor drainage. It is clear that this issue has tried to be addressed already by Jones Homes but the job has not been effective as the drainage channels are only just beneath the surface of the lawn. As such, it is not effective but, more importantly, the three long drainage channels are highly visible and very unsightly, resembling “tramlines” across the garden. Further to this, the patio laid by Jones Homes slopes back towards the rear of the house when really it should be sloping away from the house. Also, the pointing breaks away easily as if the wrong mix has been used. What really should be done is for the garden to be levelled, proper drainage put in and the patio properly relaid or a new one put in. We contacted the Customer Service Manager who sent someone round to assess. He agreed with our assessment and went away to report it to the Customer Service Manager. Eventually, she came back to us and said that, as the patio has been extended by the previous owners, the warranty was invalid. She offered to address the drainage but, after their last attempt, I said that we would like to arrange that to be down by someone more reputable and known to us. I then asked them for a contribution to the £2000 cost of rectification which was refused. We are very disappointed in the lack of customer care in this instance, especially as next door have had the same issue addressed by Jones Homes. It feels as though they are scared about setting a precedent instead of providing the appropriate after sales support. Having talked to other neighbours, it would seem that other issues that they have have also been ignored. The Customer Care Manager who shall remain nameless is in the wrong job in my opinion. This experience has certainly made me think twice about buying another Jones Home in the future and I will be warning others that I know about these kind of issues.

Paul · 23 June 2021

★★★★★ 1/5

Trustpilot

Put a deposit down for a house but was…

Put a deposit down for a house but was never fully informed about uncapped annual maintenance fees being charged on public land associated with the estate. When I asked about this we were given vague answers and told 'not to worry about it'. Decided to pull out when my lender expressed concern about this as well. They also required to see an AIP before even showing us around the estate which I feel was unnecessary and puts the buyer at a disadvantage. Wouldn't recommend.

Liam · 10 June 2021

★★★★★ 5/5

Trustpilot

Buying our new home.

Buying our new home was a smooth experience, we were helped every step of the way by Chris the sales advisor. Now we have moved in we love our new home, and the guys on site, Andy the site manager and Jamie the assistant site manager have helped us to settle in, being on hand with any help we have needed. We would definitely recommend Jones Homes.

Joanne · 8 February 2023

★★★★★ 5/5

Trustpilot

We recently purchased a property on St…

We recently purchased a property on St Peter’s Park, Mawdesley, Lancashire. We bought via the help to buy scheme and Jones recommendation of their partners to help us sell what was our previous home. I have to say how refreshing it is to find a company who still hold professional standards and have welcoming and professional people. We have lived on the site for a month now and couldn’t be happier. We have previously bought a new home before this purchase and the two just cannot be compared. The new home demonstration before we moved in was really great and helpful. Jones have been fantastic and I would recommend to anyone. The home is beautiful and we as a family are thrilled and so happy. To Sharon we couldn’t have done this without you, from our hearts we cannot thank you enough. To Colin, Yan and all the lads on site thank you so much for your professionalism and great work! To Jones homes thank you for all your support and help with our move and our new home. We are truly blessed! John, Jo and kids

Jo · 24 January 2021

★★★★★ 5/5

Trustpilot

Very happy to recommend quality of…

Very happy to recommend quality of homes, quality of service and staff support pre and post purchase.extremely rare high quality and care of services ,housing developments that quickly become homes.Very supportive professional caring staff ,site management and maintenance pre and post .quality counts …

Yvonne · 24 June 2024

★★★★★ 1/5

Trustpilot

Further to my good review of Jones…

Further to my good review of Jones Homes I would like to advise potential new purchasers of the following: Now over a year on from our purchase of or new home it has become evident Jones Homes via Customer Services have totally lost interest in attending to further matters of quality. I am being increasing fobbed off that matters that had been dealt with previously are now not. Chipped bricks that used to be repaired are now classed as "asthetic" which is BS. Any new purchaser get a PROFESSIONAL SNAGGER to go over the whole house and look for defects. Get as many people in to check for defects and look everywhere. Once found get Jones to sort them ASAP and persist. Check bad guttering joints, badly fitted worktops, bad drainage, damaged bricks and mortar and bad paint. Check plasterwork around windows and look for rusty hinges. Check for long hair left in paint. Check for badly fitted kitchen units. Check the roof for loose tiles. Check for shower drains blocked with plaster and screws. Check especially for creaking first floor beams. Check everything then do so again. Make sure your landscaping is actually done as per plan otherwise you will have to go to the Council to get this resolved. DO SO WITHIN THE FIRST YEAR as beyond this, despite the 2 years warranty you are largely on your own. Follow up any emails to Customer Services with phone calls as emails go unanswered for weeks. Don't be fobbed off by NHBC BS. Jones make a good house in general, but be on your guard as the penny pinchers pulling the strings overrule Customer Services and leave you out in the cold. I really do not like bad reviews and negativity, but as the customer comes second in the long run with Jones Homes I wish to warn you upfront. Other things for your professional snagger to check: Look for glue patches/ stains on carpets and don’t agree to have them professionally cleaned as your house will smell badly for months. Look for cross threaded radiator valves, loose & arcing light switch wires, chipped kitchen shelves and sanitary ware. Missing sealant to floors and doors. Missing wall tiles behind sinks. Look for flooded patio laid fall to house. Look for puddles on driveway due to badly laid blocks. Check your outside tap works/ double check valve not blocked. Check for damage to door edges. Check for self detaching loft access door (caution) and check for torn roof under felt. Check stairs and first floor for protruding carpet underlay staples that need carpet relaying. Check for missing pipe boxing-in and missing sealant to external vents. Check for missing top soil and for cut short soffits/ barge boards also unsealed. Look for bad garden drainage your garden may be a swamp. Most importantly get these and similar items remedied and do not accept compromise and do so ASAP or prepare to do them yourself.If you do proceed with a new house purchase beware a flawed complaints procedure if you need to do so. Use of pre scripted excuses and reasons why not to help. Jones Homes have some truly excellent employees, and I feel awful that they may read this bad review. I am sorry for them, they deserve better. Management that hide behind a NHBC invisible shied of excuses let down badly what could be an excellent company. Do we regret buying a new Jones Home? No. Would we buy another? Sadly no. Our other experiences of new house buying (Barratt and Redrow) have been customer focused, honest and upfront. Jones Homes take a minute to listen and learn. If you do have a choice think hard before you commit and be warned and aware in advance.

Neil · 23 March 2024

★★★★★ 5/5

Trustpilot

Really helpful all round at Wentworth…

Really helpful all round at Wentworth View. From the initial purchase to completion everything has been extremely straight forward and everyone very helpful. The few very minor bits after completion are all being sorted by Neil, Sam and the rest of the staff who have been great.

Jordan · 19 March 2024

★★★★★ 1/5

Trustpilot

So after my first review where i…

So after my first review where i basically gave jones homes a thumbs up i feel a strong need to write a second one....basically we were assured from day one that our house was the last one on phase 1...this turned out to be completely false....they decided to add 4 more...all well and good except for the fact that the utilities stopped at ours....this has meant instead of work outside our house stopping around xmas it is still like the somme outside and has been since november...there are huge holes outside...the road is non existent...the constant mess, noise and upheaval has gone beyond reasonable tolerance...we have had no contact from head office...they seem to want to leave it to the site manager to basically tell us nothing!! Now i come home to see that the fence next door is at right angles to ours and more than 2 feet higher??? Absoloute amateurism!! Not to even mention the cracks appearing from all the extra earth works...had i known id be living in such a mess i wouldnt have bought the damn place....

Gary · 25 February 2020

★★★★★ 1/5

Trustpilot

Terrible Quality Homes, Even Worse Aftercare

Purchased a home on the Beaumont Gardens estate over 4 years ago and we couldn't regret our decision more. We had no end of snagging issues & not just the standard stuff you'd expect like unpainted/plastered bits we're talking flooring not fitted properly or stuck down, grass in the garden being completely dead (a problem across the entire estate which chorley council had to be involved in before Jones would even look into), taps aren't fitted properly and leaking from the word go, the boilers they installed blowing within the first few years which again was due to the cheapest boilers being used and the same fault happening with multiple people on the estate according to British Gas engineer. What really shocks me is how bad the aftercare/customer service is, jones homes don't care in the slightest and refute everything you report to them as say "it's meant to be that way" or "thats wear and tear, its your fault" (after a few months). They try to put off helping for as long as possible till you are outside of the care/warranty period.If you're considering buying a home from them, walk away, you're already getting poor space/value for money & you aren't going to get good quality for it either.

Bob · 3 January 2020

★★★★★ 5/5

Trustpilot

First class customer service

First class customer service. Mike is a credit to the Company. Courteous, thorough, good at his job & diligent. Thank you

Alun · 28 August 2024

★★★★★ 1/5

Trustpilot

New house.... Never buy Jones homes

New house, after being in it one year the garage flooded, terrible service, the heating still does not work. British gas say it was never flushed through when installed and Jones Homes will not do a thing. Banging pipes, the floor boards are so thin you can hear when others are in the shower. The kitchen has now things broken, and the house is only 3 years old. The after service is terrible. The bath at the top does not work. Just disgraceful. Stay clear

Fiona · 15 October 2019

★★★★★ 1/5

Trustpilot

Cowboys

If I could give less than one star I would.This is a cowboy company, using cheap subbies to do a shoddy job.From daily harassment pre completion, to not offering a pre plaster walk around and then having to sign a waiver so we could complete on time it’s been a stressful time. 4 months after moving in, snagging list gets longer by the day and the site manager is never helpful, always saying things will be done but they rarely are. Buy elsewhere, these aren’t worth the hassle.Cavendish Grange, Bolsover!

Michelle · 23 August 2019

★★★★★ 5/5

Trustpilot

Jones Homes (Lancashire)

We recently purchased a property from Jones Homes (Lancashire) on their Willows Development. This is a beautifully stunning development of just 6 properties, which makes it feel very exclusive.The sales process was seamless and stress-free with Lisa our lovely Sales Advisor. We did have a few snags which have been picked up by their Customer Services Department, who have all (including their technicians) been very professional and amazingly friendly. After reading previous reviews, we cannot understand the negative comments as we have not experienced this and can only compliment the Company.We feel that our home has been built to an excellent standard and the fittings are of good quality, we are the envy of our friends and family. In fact a couple of our friends are looking at homes on their Poulton development.Keep up the good work :0)

Blackpoolbell · 21 August 2019

★★★★★ 1/5

Trustpilot

Do not buy from this company!

Do not buy from this company! This company dose not even deserve 1 star. The amount of faults we have had/still having is beyond ridiculous. The workmanship is extremely poor and in some cases having to return up to 5 time to rectify faults. The stress and anxciety this company has caused and are still causing our family I can never forgive them for. Thank fully the NHBC have helped us and have had to take over some of the work due to the extremely poor standard of workmanship on the part of Jones Homes. The customer service is shocking, this company only cares about saving money and using contractors that do a very very poor standard of work.

Abed · 15 August 2019

★★★★★ 1/5

Trustpilot

We purchased a new build

We purchased a new build , well where can i start , the bath, 1st time i used it ,pulled the plug and the water trap under the bath wasnt connected properly , gallons of water flooded the kitchen , ceiling was wrecked, stone work not plumb or flush , joints inconsistent, internal doors were made of cardboard, skirting board also made of compressed paper, uneven foors, poor joinery, garden full of rubble , NEVER BUY A NEW BUILD, until these greedy cowboys get it right .

MR · 11 August 2019