Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotUnprofessional
I had a viewing confirmation a week ago and confirmed the timing, however day before the viewing received an e mail from different person asking to confirm whether I am available for viewing if so to confirm , I did confirmed ,all if a sudden next day morning I received e mail saying viewing is cancelled, when I call them to ask for the reason no reason provided and no apologies either.. i traveled two hours all the way from Newcastle coz of this appointment and they cancelled at last minute which is very unprofessional
Shanjayan · 6 October 2023
★★★★★ 1/5
TrustpilotDo not rent with them if it can be avoided
Do not rent with them if it can be avoided. We rented a house they advertised as a long term let - we uprooted our whole family including two autistic children who struggle with change, only to find out 4 months later that it was actually a short term let.
The landlords informed us through text that Liz from rent locally knew all along this was a short term let and she had lied to get us into the house.
They had small cameras on the roof that they never mentioned. this meant that the whole time we were there, up until a light come on one night and we noticed it, they had the capability of spying on us and when the camera come on, we felt that it was likely they did. we went into the attic and found it all up there, plugged in and hidden.
The house was advertised as unfurnished, however they left numerous items of furniture which we were told we could move. They have now deducted money from our deposit for moving the furniture.
it was advertised as having a two car garage - we arrived to find the majority of the owners property in the garage. no room for cars or items of our own. when we asked for it to be moved, we had months of messages saying it would be moved soon and then told they plan to sell the house so will be doing a no fault eviction to get rid of us as they want to buy a house in Devon.
Far too many issues to list, however this is the worst of them. they done the usual stuff to keep some of our deposit such as say we hadn't swept a floor properly and the old "oven wasn't cleaned to our satisfaction". but we kind of expect that from agencies such as this. However the way we were treated was shocking.
John · 22 August 2023
★★★★★ 1/5
TrustpilotThe last people to get to rent your property.
You have a property for rent in Avon Road, Edinburgh. I thought I would have a look at the flat on your web site, two of the pictures of the inside of the flat were on their side!! And there were no pictures of the living area. What are you playing at? You are not going to visit a property that you can't see a picture of the living area.
PS They obviously give a franchise to anybody with 40k, tip move the IKEA bag.
Ashley · 3 April 2023
★★★★★ 1/5
Trustpilot-10/10 service
After seeing a property the very same day it was listed, I contacted them straight away.
Was told over the phone that information about property (if it's pet friendly) is something they do not discuss over the phone.
Was told to wait for them to come back to me.
After 9 days of silence and me calling multiple times just to be told the same thing and ever even made it to the "Lettings manager" they telling me the property is not available anymore even tough it is still being listed.
Great service, can "recommend" to everybody
Tomas · 7 December 2022
★★★★★ 1/5
TrustpilotMy experience with this agency was not…
My experience with this agency was not nice. While the apartment we rent was nearly repainted and the fresh carpet was laid, some works were left undone which we mentioned to the agency but was never attended to.
They also lied about the EPC rating of the house on their online ad and only did we get to realise it was EPC E and not D as advertised.
They added £25 to the advertised rent when were about to make payment. They claimed the landlord increased it because it was a sort after property.
When we moved out, we emptied and cleaned the house, then sent them images as proof but they claimed it requires professional cleaning and repainting for wear and tear (mentioned the white doors are dirty) and debited from our security deposit.
Also, we recently realised their negative review of us was the reason we have not been able to secure another house. They claimed we left the property in a horrible state and they had to do deep cleaning.
J · 19 May 2022
★★★★★ 5/5
Trustpilot10/10!!!
10/10!!!! Lyndsay Yuill is a super star at selling our property!! Honest. Wow. I’ve left them a review on google as well as they are fantastic.
Christine · 14 July 2022
★★★★★ 1/5
TrustpilotDiscriminate and Unprofessional
One of the most unprofessional, discriminate and asking you personal question that are irrelevant. I ll say the lady on the phone she was purely racist. I called them for a property inquiry on Drygate Street Larkhall and she discriminate me. Not recommended. Don't trust them see the reviews. They will also rip your money off from you.
Osama · 21 October 2023
★★★★★ 1/5
TrustpilotZero stars
Zero stars for the whole experience with a flooded property.
Magdalena · 25 August 2025
★★★★★ 1/5
TrustpilotAwful Experience.
Awful Experience.
Staff are unprofessional, maintenance requests and problems were left ignored for months. This was my worst experience as a renter so far.
Astrea · 14 March 2025
★★★★★ 1/5
TrustpilotTerrible customer service
Terrible customer service. We were near the top of this list for a viewing given initial reply. My partner emailed and phoned them twice regarding viewing, over the course of 3 weeks on a house that was "available now" No reply whatsoever and now the house has been taken off the site, guess they have a mate who needs a house.
pathetic !! avoid !! Lucky escape.
Kaiser · 3 July 2021
★★★★★ 1/5
TrustpilotThis is a joke of a company where the…
This is a joke of a company where the owner john covers up his employees mistakes. His maintenance staff has been physically abusive. When i reached out to the owner he was an arrogant man who backed his staff up. Absolute disgrace. Would never recommend this company. Disgusting. Maintenance man attacking a teenager.
Harry · 22 November 2021
★★★★★ 1/5
TrustpilotContacted regarding flat
Contacted regarding flat.
Initial phone call from Company demanded 2 months deposit as student and working part-time. very intrusive on questions regarding income, very rude and would rather be homeless than rent from this company.
Purplefuchsia · 18 January 2023
★★★★★ 1/5
TrustpilotDog haters you should advertise that…
Dog haters you should advertise that instead of wasting people's time!!!
Sally · 20 July 2023
★★★★★ 1/5
TrustpilotBunch of crooks
Bunch of crooks Agent survives on dishonesty issues on repairs and deposit. Apartments are dirty on occupation and never turn up on repairs.
James · 3 July 2021
★★★★★ 5/5
TrustpilotProfessional helpful and friendly staff…
Professional helpful and friendly staff at the Hamilton branch.
Karen · 4 March 2022
★★★★★ 3/5
TrustpilotMixed
Pro: The letting agent handling my application is nice.
Allan · 26 April 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
