1/5
GoogleBought a house in the Cala Musselburgh Development, cheap locks supplied with the house, house was burgled as a result of them not fitting anti-snap locks basically rendering the house insecure, high performance sports car stolen as a result whilst my children were in bed. Now 6 weeks on from Cala coming down to inspect the damage to the doors & nothing in terms of a response, only broken promise after broken promise and missed deadlines We were also promised when sold the house the area at the side of my house would be landscaped and handed over to the factors, was constantly lied to that the works were schedule to start, but now being to Cala are waiting for costs to come back from landscapers, check out the view and we have been in the house for 18 months! Contacted Customer Care team, customer Care Manager Debbie, not once met a deadline to come back to me with updates, escalated to Scott, not once met a deadline to come to me with with an update, escalated again to Justine ( Director ) who promised an update yesterday, guess what, nothing! Absolute shambles of a customer care offering from this supposed 5 Star builder - tried raising a formal complaint on their website but guess what not working! Seriously considering selling the house!
