Braemore Sales and Letting Edinburgh reviews from tenants

★★★★★ 1/5

The Trusted Agent

No respect for customers

These people charge me £24 for reference and still said bad things about me on the reference. A manager at Breamore was rude to me and treated me like a child and I'm 25. All because I couldn't give the keys due to weather changes. Even their own stuff didn't show up to work and yet they made me to walk on the snow on 1hr walk because the manager said I could be giving a party at the old house if still hold on to the keys. Who does that? I got courseworks to work on and he was talking to me like I don't understand the importance of giving a key when the contract is over. That was immature. They gave me no option and threatened me to deduct money on my deposit money. I wouldn't recommend this company to no one. I am happy I won't talk to you guys ever again.

Anonymous · 1 March 2018

★★★★★ 5/5

The Trusted Agent

good service

Braemore are an efficient and well organised property management company and I wouldn’t hesitate recommending them to friends. My overall experience staying in a property managed by Braemore has been extremely satisfying. Customer service was exceptional. Staff has been efficient and I have received excellent service from them. I stayed for 2 years at a property managed by Rachel. Rachel has been polite, responsive, friendly, informative and really helpful overall. Communication was professional, clear, consistent and prompt. She has been a great property manager and it was a pleasure to deal with.

Corinna · 22 September 2017

★★★★★ 5/5

The Trusted Agent

Very helpful and friendly

Having only been letting with braemore for 1 month so far, they have gone out of their way to help me with everything in the flat. When the washer was broken an engineer was out within 48 hours to test it and it was replaced within a week. When the boiler clock failed, they had a new one fitted within a week. The convenience of not having to be in was great for me. When the fridge broke, they kept me updated with the progress and chased the landlady on a regular basis until it was replaced. Can not fault their service and helpfulness especially Urszula. Thanks again ;-)

Carol · 13 March 2017

★★★★★ 5/5

The Trusted Agent

Would highly recommend

My tenancy agreement was initially with James Gibb but was bought over by Braemore around 5 years ago. I've had nothing but great service from them over the years and my property manager (Alison) was friendly to deal with and very helpful and communicative. Over the years my washing machine and shower broke and they were extremely prompt in arranging replacements. I never waited longer than two days to have someone come out to look at issues that were reported. Unfortunately I had to leave the property after 8 years as the landlord wanted to either sell or renovate and increase the rent by a lot. Throughout this time Alison couldn't have been more helpful. She always kept me updated on what was going on and was quick to answer my questions and give further support. Luckily I managed to stay with Braemore for my new property which I am very happy about. From my own experience I would highly recommend Braemore and hope to be with them for more years to come!

Lindsey · 23 October 2017

★★★★★ 1/5

The Trusted Agent

Worst letting agent I have ever experienced

I can honestly say without exaggeration or hyperbole that Braemore are the worst letting agent that I have ever had the misfortune to deal with. When I moved in to the flat a number windows were very dirty. The washing machine then broke and Braemore avoided sorting it out for almost 8 weeks. This was despite my repeated phone calls and emails to Braemore. I informed Braemore that a certain day was inconvenient for them to conduct a viewing - they came anyway and tried to get into the flat. They later entered the flat without my permission. Hard to believe, but after all this when I left the flat they then charged me for 'cleaning' allegedly done by their own company...

Jeremy · 10 April 2017

★★★★★ 1/5

The Trusted Agent

Bizarre way to run a business...

Was due to view a property, however 30 minutes before due to view was called by the agent to advise he could not find the keys. Was unaware we were also due to see a second property that same day. We rescheduled for a different date at 14.00, and at 09.20 on the day I was called to be advised that my 09.30 appointment could not be kept. When advised the appointment was for 14.00, was told they could not show me the property (again). Staff were aware I travelled from Inverness (twice!) for the viewing. I would avoid as a tenant and property owner. I note the properties have both been reduced in rent today....I wonder why!

Lisa · 23 March 2017

★★★★★ 1/5

The Trusted Agent

Avoid at all costs

We recently rented a flat from Braemore and from start to finish, the service we received was appalling. And their customer service is atrocious. We ended up cutting our lease short to get away from them. Some(!) of the issues we experienced were: - The Flat had not been cleaned and was disgusting/uninhabitable on the day we received the keys (including unflushed toilets!) - They took one month after notification to repair (amongst other things): heating; hot water; front door lock - Left the property unlocked (and the garage wide open!) after facilitating a viewing. - Undertook an inspection of our property without notice or authorisation. - Failed (again) to lock the property after the unauthorised inspection. - Never responded to our request to repair a window that could not be shut and blew open in the wind. - Repeated debt collection emails received, apparently due to an admin error on their part. - Raised unbelievably petty points as deductions to our deposit…including c£100 to clean three, small ground floor windows!

A customer · 21 April 2015

★★★★★ 5/5

The Trusted Agent

The Two Pauls = Very Professional and Friendly.

While I was on the phone to Paul Forsyth asking for a new hoover he was already on the computer ordering one from Argos. It then arrived a few hours later. He was very professional and friendly. Paul Vass did our interim inspection this year and was very friendly and professional. he treated our home and ourselves with respect and made the process (which in the past had been painful with cold robotic staff) a pleasure.

Linda · 28 July 2017

★★★★★ 1/5

The Trusted Agent

Incompetent and less than straightforward

Unfortunately in recent weeks they have been less than straightforward, lost keys to our flat and sadly made erroneous claims about when they had sent engineers to fix a boiler. We had no heating and hot water from 30th October to 8th November and they claimed it was fixed in 3 working days. Genuinely disappointed that they weren't able to be honest, apologise and learn from their mistakes.

Anonymous · 9 November 2017

★★★★★ 1/5

The Trusted Agent

worst agency we experienced so far in Edinburgh

Very unprofessional . Especially we have problems about inspections- not coming during arranged time or coming late and even once happened that came without notice- this is even against the law and against their own contract. They really do not care about tenants, flats and customer care level is zero. I can strongly say this because we experienced quite some flat agencies in the past already. Avoid!

Justi · 29 July 2016

★★★★★ 5/5

The Trusted Agent

Property Management at Braemore Lettings Edinburgh

We let a flat in Musselburgh for the past 3 years. We consistently received excellent service from our agent and specifically our property manager Rachel V. from Braemore. She was consistently helpful, provided excellent service, and was always willing to go above and beyond to help us as tenants. I would highly recommend Braemore, based on our interactions with Rachel, she is fantastic!

MW · 13 August 2017

★★★★★ 5/5

The Trusted Agent

Matthew King

Matthew King my property manager has been very helpful with getting some of my repairs sorted. I have been with Braemore for 2 and a half years and this is the first time I've received a great service. I hope he stays as my property manager for a long time and look forward to dealing with him in the future.

Lynne · 22 August 2018

★★★★★ 5/5

The Trusted Agent

Excellent Service!!

The staff that I dealt with (Susan Conway, Susan Ryles, Rachel MacDonnell, Gillian Pearce) from Braemore respond to my queries and issues within short period of time, normally within a day. They managed to resolve the queries/issues in a nick of time too! Overall very satisfied with Braemore, no issues at all!

Lubaina · 31 July 2017

★★★★★ 1/5

The Trusted Agent

They let people into your house without permission...

Bought out ClickLet and have been a nightmare throughout our tenancy. Allowing people into house without our permission, difficult to communicate with and now attempting to charge us for cleaning after we already hired a professional cleaner, unbelievable. Find another agent if you know what's good for you.

Jack · 6 October 2017

★★★★★ 4/5

The Trusted Agent

friendly, helpful, quick response

Braemore were one of the better letting agents we've had They were very helpful when our landlord sold the property we were renting and offered to help us find somewhere new to live which was much appreciated. Always quick at responding to queries and maintenance issues Friendly staff

Dani · 30 August 2017

★★★★★ 5/5

The Trusted Agent

excellent service

We worked with Braemore and were very happy with their services. Their staff was always helpful and shown a fair and professional approach. Highly recommended.

Alex · 13 August 2017

★★★★★ 1/5

The Trusted Agent

Property managers

Called/ left messages on numerous occasions to speak to Barry Kirk, he ignores calls/messages and does not respond. Totally unsatisfactory customer service.

Abbie · 24 August 2017