1 review of Boyd Property's Edinburgh office come from sellers, rated 1.0 out of 5 on average. We know the reviewer is one of the sellers when they told us, ticked it on the review form, or the review says so. See how it compares with other estate agents in Edinburgh.
Reviews from sellers
1 review from sellers, from every platform, shown as written. First names only.
★★★★★1/5
The Trusted Agent
Seller
Great... until you pay your fees!
Boyd's started out great and I found them to provide excellent customer service... until I paid my fees! Once the fees were paid and on move day the service simply stopped. Boyd's did not pass on vital messages to the buyer of my property and they turned up to ask me in person, as i was in the process of moving out, in order to get answers. Upon moving in to my new property I had a number of problems with leaking pipes and broken appliances etc. but Boyd's didn't want to know. They bluntly responded to my emails without actually reading what I had written and I was made to feel like a nuisance to them. I've had to pursue my problems through a third party as Boyd's will no longer respond to my emails. On top of that, Boyd's were 24 hours late in processing all the fees and apparently 'forgot' to pass on a £1000 incentive that my bank paid when i took out a mortgage with them!
Very disappointed and would certainly not recommend or use again.
Russell · 11 January 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Boyd Property hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
Questions from sellers about Boyd Property Edinburgh
What do sellers say about Boyd Property Edinburgh?
1 review from sellers, rated 1.0 out of 5 on average. For example, Russell wrote: "Boyd's started out great and I found them to provide excellent customer service... until I paid my fees! Once the fees were paid and on move day the service ..."
How do you know a review is from one of the sellers?
The reviewer ticked it on the review form, the agent recorded it, or the review says so. Reviews that do not say are not counted here, so the real number is usually higher.
The Trusted Agent