Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI have been using the office services…
I have been using the office services at Ballantynes Surveyors and Estate Agents for a long time, and their administration, speed, and professionalism are consistently flawless. A very special mention goes to Kelly, who has managed my property matters perfectly for 12 years. Her expertise, immediate responsiveness, and calm approach make everything effortless. If you want a stress-free property experience in Edinburgh, this team and Kelly are the absolute best choice!!!
Customer · 23 June 2026
★★★★★ 1/5
GoogleBig mistake. Look elsewhere for property sales in Edinburgh (Stockbridge).
We wasted 6 months of our time, on top of the wasted funds spent on two Home Reports and an architectural survey. As well as negatively impacting the perceived value of our property for future sales because it wasn't sold in that period.
Ballantyne's inability to sell our property has also cost us significantly in the purchase of our new home. First, our premium mortgage offer expired so we had to secure a lesser favourable offer from a different bank. Second, we had to pay the 6% second dwelling tax. Third, we incurred unnecessary bank fees because the original mortgage funds were already transferred to our solicitor's account so we had to pay extra to return these funds. Not to mention we've leveraged more cash outlay for the purchase than we would have wanted.
1. Strategy - There was no solid plan and foresight on how to market and sell our property during this extraordinary period between Oct'22 and Apr'23 (ie. Liz Truss mortgage crisis, cost of living crisis, increased interest rates, etc.) We feel little effort was made and it was assumed that the flat would sell itself because "Stockbridge is recession proof", which clearly was not the case. It was not "business as usual" during those months so some marketing creativity could have gone a long way.
2. Communication - It was downhill from the time our listing went live. We never received any updates unless we actively followed up. For viewings, we did not even get any courtesy texts to inform us when the viewings were done. This was difficult and an annoyance for us because we had a newborn at that time, and I was still recovering from my Caesarean section, so it was a challenge just to get the entire family (plus a dog) out the door. Some empathy and a quick text to inform us when the viewings were done so we could return home would have been appreciated. Even through the very end, it took 2+ weeks to get our keys back and we even had to go to their office to collect them ourselves because they couldn't be bothered.
3. Buyer - We lost two cash buyer offers. Referencing the 2nd buyer we lost, we were upfront since the beginning that we had no documents or consent for the alteration done to our property because we were not aware this was mandatory for flats (we moved from the States). As this was the deal breaker for the buyer, it could be said that had all of this been disclosed to his solicitors beforehand then we wouldn't have wasted our time. Alternatively, we could have been advised to secure a retroactive consent early in the sale process. And as far as cash buyers, we should have been given guidance to push the buyer to conclude missives earlier. This is our first time selling and we are not well versed with the in's and out's of property sales here in Scotland so we had a certain expectation that an estate agent would provide such guidance to facilitate the sale.
Kitty · 27 March 2024
★★★★★ 5/5
GoogleFantastic service from everyone at Ballantynes, especially Kathryn who went above and beyond to help me secure a property, prompt and professional but still caring and capable.
Would highly recommend!
Dylan · 29 June 2025
★★★★★ 1/5
GoogleHad a leak coming into the flat that took them over a year to fix. The guy that fixed it left a hole in my ceiling, I’ve had multiple flat inspections and reported it several times over the last year. My whole in the ceiling is still there and the leak has started again.
James · 16 October 2025
★★★★★ 2/5
TrustpilotDelay after delay after delay
Delay after delay after delay. Very poor service. Didn't put property on ESPC despite repeated requests over several months. Very poor communication. Have cost us a lot of money. Have withdrawn property from them.
Harriet · 14 December 2023
Agent replied · 28 July 2025
Dear Harriet, we were saddened to read this feedback from you. We would be happy to discuss in greater detail if / when you have the time.
In response to the two points here: you mentioned the delay to bring the property to the market however there was a check-out & maintenance process, which included a full repaint of the property, after the last tenancy ended. Ballantynes managed this through to completion as quickly as possible. The property was then launched for sale afterwards in June and it was extremely frustrating to see the market shift. As per prior discussions / suggestions from the Estate Agency around the pricing strategy, we of course went with your final instructions which were not we had suggested but ultimately we would always want to make sure that our clients are comfortable with how we market their properties.
In relation the SPC, as per our proposal and re-confirmed during the latter stages of the marketing, we are not an SPC firm and are a traditional estate agency and are not a solicitor firm however we did offer to facilitate the move to an SPC firm.
During the course of the marketing, we added the extra For Sale boards; we refreshed the marketing continuously (within reason) and we refreshed the images to include staging all to draw in as much interest as possible.
As mentioned, we would be happy to discuss this feedback further. We were very frustrated to have this unsuccessful campaign given how positive we expected it to be. That being said, we appreciate your feedback and will take it into consideration to improve our services in the future. Thank you for bringing this to our attention.
★★★★★ 5/5
TrustpilotGreat experience renting as a family of 4 in Edinburgh
We moved to Edinburgh from South-East England as a family and initially found it very difficult to find suitable rental properties and to navigate the different system. After looking without success for some weeks, and feeling increasingly stressed, we were fortunate to meet MC from Ballantynes at a viewing and within a day, we had the perfect property for us and our two cats.
Jo · 5 January 2023
★★★★★ 1/5
FacebookSo I knew they were building houses in my area but never heard of dates as to when it was coming right in front of my house....until today when they closed the main road I use an lots of other people use Down.....no letters to let the residents know just start this disruption....so I called the housing association they palmed me off to ballantynes who palmed me to the council who palmed me to the construction company....council also told me letter should have went out....one hour after talking to council this letter sent through my door by a builder at 2.40pm detailing of work to be carried out today for the next few months.....the top of the letter said considerate constructors? Really shouldn't these letters have went out weeks ago.....plus not one road closed ahead signs so constantly all day I have cars turn in and out of my street which is very dangerous when there is young kids here!!! This will be getting spread and shared!!! Seems its all about money money money!!
Ashley · 14 November 2016
★★★★★ 5/5
TrustpilotBy far..Best Letting Agency in Edinburgh
Me and my partner couldnt ask for a better, more professional and supportive letting agency. I can honestly say that our experience with Ballantynes was amazing. People that we have dealt with either over the phone/or in person during flat inspections were always very helpful, kind and highly focused on delivering the highest standard of client/tenant support especially during pandemic.
Jai · 13 October 2021
★★★★★ 1/5
FacebookI was scheduled to view a property today and sat waiting for 30 mins and no-one showed up and absolutely no communication from anyone. a special journey made to view the property so a very unhappy customer
Lorraine · 3 November 2018
Agent replied · 23 August 2025
Lorraine, we are sorry this has happened. Can you please confirm the address of the property you were booked to view and we will investigate what happened.
★★★★★ 5/5
TrustpilotBallantynes have been invaluable in…
Ballantynes have been invaluable in selling my flat. I live at a distance and they have guided me through the selling process finding relevant people to help with any issues. They found me a buyer quickly. They have always been polite, friendly and business like. Thank you Ballantynes for all that you have done.
June · 22 May 2022
★★★★★ 1/5
TrustpilotRude and unprofessional
Very disappointed with their service. I called to ask some information about some properties and the agent was rude and unprofessional. In the end I didn’t get any useful information and furthermore this letting agent was in rush and tried to hung up the phone while I was asking another question. Wouldn’t recommend them.
ZDG · 10 November 2021
★★★★★ 1/5
GoogleLeft waiting in the rain for 1.5hours for a viewing agent who never turned up. I think that speaks for itself.
B · 27 March 2024
★★★★★ 1/5
GoogleWorst letting agent in Edinburgh. Embarrassingly ran circus of an establishment. Discriminatory as well 👍 …
Nathan · 27 March 2024
★★★★★ 1/5
TrustpilotDo not recommend
Bad experience - do not keep tenants in their best interest during eviction process when the landlord is looking to sell, property manager is slow in answering calls and responding to requests unless pushed.
Reviewer · 10 June 2022
★★★★★ 5/5
TrustpilotIt has bin a great day for you’re…
It has bin a great day for you’re office. Ballantynes managed to sell the AC, where ALL the main National and highstreet estate agents Failed to deliver. They told us that they have never seen a property with so much publicity in all the media and tv.
Hans · 14 November 2018
★★★★★ 5/5
FacebookSo glad we instructed Ballantynes to sell our house in Edinburgh. Felt looked after from start to finish with both Holly and Rory on the other end of the line when required. The price we achieved was above what we were hoping for - JOB DONE!
Lee · 10 December 2015
★★★★★ 5/5
TrustpilotVery professional
Very professional. Excellent service and communication from Kelly. Extremely helpful and fantastic at sorting things out quickly. I managed to get my flat rented pretty quickly so I am very pleased with the Ballantynes service. Highly recommended.
Katy · 2 March 2021
★★★★★ 5/5
GoogleFantastic letting agents - one of the best we have every dealt with in Edinburgh. Extremely professional, prompt and capable.
Tej · 28 March 2023
★★★★★ 5/5
TrustpilotFantastic letting agents
Fantastic letting agents - one of the best we have ever dealt with in Edinburgh
Dr · 12 November 2022
★★★★★ 1/5
TrustpilotBig mistake
Big mistake. Look elsewhere for property sales in Edinburgh (Stockbridge).
Kitty · 21 April 2023
★★★★★ 5/5
TrustpilotExcellent company
Excellent company. Very professional, caring and thorough. Great advice throughout. They definitely “go the extra mile”
Jennie · 5 November 2020
★★★★★ 5/5
FacebookAs a landlord, great service. very professional and exceptionally quick and efficient advise. Would highly recommend.
Gordon · 29 October 2020
★★★★★ 5/5
TrustpilotProfessional and efficient service
Ballantynes Estate agents have sold two properties for us both were done in a very quick time frame.
Lynn · 4 December 2018
★★★★★ 1/5
GoogleRating only, no written review.
Ewan · 16 November 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
