Property Rentals reviews

★★★★★ 1/5

Google

Very poor customer service, I was trying to arrange viewings and get information from the lettings agent for 2 weeks for a property. Feels like agents in general put minimum effort when it comes to lettings these days Agent was quite rude, kept giving me the run around, cancelled the viewing then was told it may or may not be rescheduled, only to find out they scheduled viewings the next day at the property for others and it was shortly taken off the market quickly after despite my attempts and willingness to attend any viewing.

J · 29 September 2025

★★★★★ 5/5

Google

Had a great experience with Property Rentals. The team was professional, responsive, and genuinely helpful throughout the entire moving process. They made everything much smoother and less stressful than expected. Communication was clear, and any questions or issues were handled quickly and efficiently. It’s easy to work with them, and you can tell they take responsibility seriously. I would definitely recommend this agency to anyone looking for reliable and supportive service.

Mordard · 26 March 2026

★★★★★ 5/5

Google

We was tenant's, me and my family, more than 5 years. This company it was more than our expectations : beyond their professional approach we found a warm and emphatic atmosphere. A friendly guide, and a good adviser. Thank You Adryan , Thank You Jacquie.

Prefit · 25 August 2025

★★★★★ 5/5

Google

From viewing our flat to moving in was done so quickly this is the best move we've made so happy with this flat. Adryan who was the man dealing with the rental was brilliant everything was in place ready to move in Thankyou

Pauline · 26 March 2026

★★★★★ 5/5

Google

Property Rentals have done an excellent job looking after my rental property. Robert, Jacquie and the team have been excellent to deal with.

John · 14 April 2024

★★★★★ 5/5

Google

Professional and helpful

Jennifer · 2 April 2026

★★★★★ 5/5

Google

Newly returned to Eastbourne and, when looking for a rental property, came across this agency. Saw a property that seemed ideal for our needs, and a quick phone call secured an early viewing. The agent was friendly, professional and knowledgeable, and following our interest the end to end process was speedy and efficient. We are more than happy in our new accommodation.

John · 17 July 2023

★★★★★ 5/5

Google

No problem is too big or too small, there is a team of dedicated staff and contractors to resolve any reported problems by the tenant. This allows the landlord to go about their business and be contacted for any problems that require further solutions or inspection.

V · 16 April 2024

★★★★★ 5/5

Google

Property rentals has managed my properties for over 15 years. I have always been very pleased with the service I have received. In particular, my tenants have been chosen and vetted very well reducing the issues I have had with tenants. All …

Julie · 16 April 2024

★★★★★ 5/5

Google

Property Rentals, a family run agent, have a very consistent understanding and client focus. I have been very lucky to use their services by letting a property with them. Jacquie and Jane are amazing. They supported and guided me throughout my time as a tenant. They couldn’t do enough for me. Thank you.

BB · 17 July 2023

★★★★★ 5/5

Google

YOUR PROFESSIONALISM IS HIGH, YOU ALWAYS HAVE TIME TO TALK OVER WORRIES ABOUT INDIVIDUAL TENANCIES AND/OR THE WIDER RENTAL SECTOR. YOU GIVE GOOD ADVICE, YOU DO NOT SIT ON THE FENCE ABOUT POSSIBLE FUTURE TRENDS. YOU ARE FAIR TO BOTH …

Raymond · 16 April 2024

★★★★★ 5/5

Google

The Team at Property Rentals and Sales have been most professional and yet supportive in every aspect to us as landlords. Any communication and problems are acted upon quickly and efficiently. Above all the Team at Property …

Kate · 16 April 2024

★★★★★ 5/5

Google

I would like to mention Adryan. From the moment I spoke to him on the phone, through to signing the contract. He was empathetic, knowledgeable, professional and very helpful. …

Michael · 16 April 2024

★★★★★ 5/5

Google

Staff who are experienced and know their jobs well and have been there for many years. That helps to inspire confidence in a long term business relationship.

Steven · 16 April 2024

★★★★★ 5/5

Google

Very good letting agency, 4.5 years with them and never a single issue. Good communication, fast response, friendly, polite and professional staff

Magda · 19 May 2024

★★★★★ 1/5

Google

AVOID THIS COMPANY‼️ Had serious damp and mould problems in my rental property which have still been unresolved and I gave up trying to contact this company for help. They do not return your calls or emails, I did not receive an apology for my damaged possessions, and they did not empathise with my situation as I have been forced to live in an uninhabitable flat and continue to pay to live like this, totally unprofessional behaviour. Robert in particular who was dealing with these issues was extremely unreliable and unhelpful and showed a clear lack of interest in fixing these problems for me. I had to constantly chase him up to get updates as he was not forthcoming with information which left me in the dark for over a month. I thought I would give him the benefit of the doubt as he sounded new and inexperienced over the phone but it turns out he is one of the directors which just says it all about this company. It’s only when I complained to the council as a last resort who informed Property Rentals they were going to enforce the maintenance/repair work to be carried out, that I started hearing from them but by then it was too late as I have been forced to seek somewhere else to live. They also told the council that they had agreed for the work to be carried out which was complete lies as I had not heard from them in weeks and were clearly just trying to get the council off their backs. Would not recommend Property Rentals to any tenant or landlord as I would not have faith in this company to resolve life threatening/ more serious issues.

Leanne · 12 June 2021

★★★★★ 5/5

Google

I am happy to have had an enduring relationship with Property Rentals & Sales that gives the confidence and security of being with an accessible Managing Agent.

Malcolm · 16 August 2023

★★★★★ 5/5

Google

We have used Property Rentals & Sales for many years and find them excellent in every way. A huge well done to all.

Vicki · 15 September 2023

★★★★★ 5/5

Google

They are a friendly, highly professional company giving great advice. I have used them for many years and have never had a bad tenant.

Lydia · 17 July 2023

★★★★★ 5/5

Google

I meant to fill in all the stars and post an excellent review because I have used Property Rentals for ten years and they have consistently provided a good service and the staff are always so helpful and attentiv.

Irene · 18 June 2024

★★★★★ 5/5

Google

I have always been very happy with the level of service and excellent Tenants found over the last 22 years! Thank you!

Poppy · 17 July 2023

★★★★★ 5/5

Google

Adrian was a great help

Warren · 12 June 2023

★★★★★ 5/5

Google

A very satisfactory service in every respect.

John · 14 April 2024

★★★★★ 5/5

Google

I rented through Property Rentals for 2 years and they were great. Extremely helpful and always quick with replying to emails and phone calls. Every member of the team I’ve spoken too has been very friendly and willing to help! I would recommend using Property Rentals all day long!

Archie · 12 June 2023