Trusted Agent profile · East Sussex
★★★★★
463 reviews across 2 platforms
6-7 Queens Parade, Hangleton Road, East Sussex, BN3 8JG
Fox and Sons's office in East Sussex, at 6-7 Queens Parade, is rated 3.3 out of 5 across 463 reviews on two platforms, including 42 Google reviews rated 4.7.
Every review we hold for the East Sussex office, from every platform, shown as written. First names only.
5/5
TrustpilotA first rate experience from the start…
A first rate experience from the start with Fox & Sons Chandler's Ford when selling our property. I cannot thank Chloe enough for keeping things moving and keeping me sane through some horrendously difficult times with my solicitor whilst selling a property. I am so grateful for all the help and advice along the way. Fantastic team and service.
5/5
TrustpilotManager Steve is very professional and…
Eastbourne Office, Town Centre.Manager Steve is very professional and a very likeable guy. Lots of local knowledge. Will get you the best deal he can. All the staff are very friendly and helpful. A joy to meet.I sold my previous property with them, and got my full asking price..very quickly.Would highly recommend, and they will certainly be my choice for when i next sell.Keep up the good work guys :)
5/5
GoogleLily has been amazing, we cannot thank you guys enough!! ⭐️⭐️⭐️⭐️⭐️
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWorst estate agent I’ve ever used
Worst estate agent I’ve ever used . How are still trading and there management don’t intervene respond to 2,8 rating . It’s unbelievable. Sack the main guy from Bexhill branch, most unprofessional agent I’ve dealt with in 30 years
4/5
TrustpilotI had a good experience buying a flat…
I had a good experience buying a flat represented by Fox & Sons in Hastings. All the staff, especially Alex, Dan and Charles, were very reactive when I had queries per email or the phone and were very helpful in making sure tradespeople had access to the flat throughout the process when checks had to be done. They made the transition very easy.
5/5
GoogleI was introduced to Francesca at Fox and Sons regarding a mortgage and she was so helpful and friendly, her service was excellent, she explained and broke down the details in simple terms for me, our communication was back and forth promptly so I couldn’t fault her, highly recommend.
Daniel Bevan thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
2/5
TrustpilotDisappointing experience
Disappointing experience. Fox and Sons (and their parent company Sequence) have done a very poor job for us. Emails went unreplied, questions unanswered, very slow to do their jobs etc. After 5 months I threatened to pull out of the purchase and voila, they started to chase client and solicitors.
1/5
TrustpilotStop advertising on right move as a…
Stop advertising on right move as a ‘flat’ when it clearly is not and you can see it’s a studio very misleading and not what people want to see when looking come on fox and sons it’s clearly not difficult to get right
1/5
TrustpilotLuke Hallewell from Fox and Sons
We had Luke from Fox and sons in Hastings round to value our property and at the time he was very nice and knowledgeable. We had in total three agents round who all valued the property about the same. After this we had some conversations with all agents and decided not to go with Fox and sons as after speaking with people knew they advanced us of their very unpleasant experience with them.we Emailed Luke at Fox and Sons to say thank you for your time but we have decided to go another route , below is a copy of the response we got back from him.Notice all the exclamation marks and how he tries to make us feel guilty about going elsewhere !“ Good Morning, What’s the reason for going with another route? I have worked so hard to have given you the best fee anyone has ever had from a fox and sons even better than what my own sister was able to get!! To do this I had to have a long meeting about it with my area manager to get approved! We have the biggest reach in the town due to our offices across the UK and have the best client care set up in the town. I know you had two other agents out one is yet to sell a house over £375,000 this year so I wouldn’t go with them!!I keep getting clients of the other agent you had who claim to be the best in the town, calling me up to take the property on as they haven’t heard from them and been made to do viewings themselves!! They claim they are too busy this is due to them having to many properties to manage this can be seen as they are known for having the highest fall through rate as well. The route you have decide to take I hope works well for you but if you need my services in future once being on with another agent I won’t be able to get the fee lowered again. This is a shame as you had mentioned you would use us if we could do £6,500 including vat and I actually managed to get it to £6,000 including vat. Kind Regards,Luke HallewellValuer 33 Havelock Road, Hastings, East Sussex, TN34 1BET 01424 722177
1/5
TrustpilotUnwanted Cold Call
I have just had a cold call from Fox & Sons Poole where they asked how my property search was going despite the fact that I have never even contacted them, given them my details or asked them to call. I am not even looking for a property!
5/5
GoogleHannah and the team did a fantastic job with the sale of my mother’s flat. They managed to turn what was a tricky sale into a stress free experience. I would highly recommend fox and sons to anyone looking to sell in the Hangleton area.
1/5
TrustpilotWhen Fox and Sons get your email and…
When Fox and Sons get your email and phone number, the harassment begins. I’ve asked them repeatedly to delete my data but they ‘archive’ it and then the phone calls and spam starts again.
5/5
TrustpilotBest experience ever
Good experience! Whenever I rang through to the office, the people who answered the phone were very friendly and professional.Zoran at the Fox and sons Taunton branch was also incredibly helpful throughout every step of the process! Despite probably being very busy, He always kept in contact with me and provided updates along the way, and always responded quickly. He was very patient and answered all of my questions(!) and was so reassuring throughout the whole process.Now me and my family we are able to move to our beautiful new homeThank you Zoran
1/5
TrustpilotThey were the worse letting agency
They were the worse letting agency that I have worked with, they don't report things from tenant to landlord and vice versa, they are just on the landlord side and not as a in between person to mediate, they don't do their work properly, are very unprofessional, avoid at all costs to work with this people, there are loads of letting agents to work with(Reviewed) One day after I posted this review, Fox & Sons decided to leave a review on google as I'm a tradesman and guess what, they rated me 1 star without having any contact with me in my area, just so you can see how unscrupulous and vengeful this people are, avoid! avoid! avoid! still haven't received my deposit after almost 2 months I left the house I rented through them
5/5
TrustpilotScarlett Hepburn
I had a amazing support from scarlett, specially in renting a 4bedroom house and guidance through the whole process which really made it easy.
1/5
TrustpilotI made the mistake of going with Fox and Sons, Bexhill
I made the mistake of going with Fox and Sons in May, and they turned out to be terrible. I dumped them and went with another estate agent. That would have been the end of it, and I wouldn't have left a bad review but... I specifically asked for them to remove my details from their system, and not receive any marketing. Low and behold, I started receiving marketing calls today. So, here's my review of them; Terrible photos, and I had to take my own high def' ones in the end, and even those, they managed to pixelate and screw up when they put them on the web. Even though I showed them round, they kept sending agents to viewings who hadn't been here before, and had no idea where anything was (a large sprawling property). They push all their own financial services and conveyancers, who are rubbish, and have numerous bad reviews on the internet. I had no idea who was in charge, or who I was dealing with from week to week, and they lied about their database of potential buyers. In any case, if I receive any more marketing calls from them I am reporting them to the police for harassment. Don't use them.
5/5
TrustpilotI just want to say a huge thank you to…
I just want to say a huge thank you to Kate and the team in the Lettings department at Saltash Fox and Sons. Kate,especially, provides a really personal service for the tennant find service and is ‘always on the end of a phone’ offering answers and solutions. She has been brilliant and always goes that extra mile.
1/5
TrustpilotNo respect for GDPR
I made the mistake of calling to view a house with fox and sons. I then decided not to go ahead and have not stopped receiving calls or emails since. I have repeatedly asked to be taken off their contact lists and for them to delete my data from their records but to no avail
hi Sinead,firstly we are sorry this is the case.if you can provide us with your contact details, us at head office can remove your details from the companies database.we also will talk to the branch/branches to see why this hasn't been actioned. apologies for any stress or inconvenience caused.steve Customer services
5/5
TrustpilotTotton Branch - Wonderful Service
Totton Branch. Absolutely fantastic service selling my property, from 1st communication through to completion. Keiran, Bradley and Becky kept me informed at every stage and couldn't be more helpful. I would wholeheartedly recommend them to anyone selling a property in the area. Thank you to all of you, making this experience so easy.
1/5
TrustpilotGDPR data breach
My property is for sale with another estate agent. Fox and Sons have my details as they were one of the agents I invited to make a valuation. I didn't mind them phoning a few months later asking if I would reconsider and use them. I politely declined and told them I would contact them if interested and under GDPR regulations remove my data from their records. They promised to do this but have phoned again. Is this a GDPR data breach? Probably..Will I use them after this latest call? No. Will I be rude and make a complaint about a data breach if they call again? Certainly. Pushy
5/5
TrustpilotJust bought our like first house…
Just bought our like first house through fox and sons of in Eastbourne. Moving down from Croydon foxes were very helpful in talking through areas and recommending properties and found us the perfect place. Steve was super helpful getting the offer accepted and Chris was brilliant in getting us the best mortgage.Wouldn’t have this house without these guys.Mr and Mrs Richards
5/5
GoogleWe had the absolute pleasure of working with Becki Lake for our mortgage application. Not only is she efficient, has great communication, she is also one to the nicest people we have met. As two first time buyers, she made the process very …
Thank you for taking the time to leave us this amazing 5* review and recommendation Artie Johnston. Kind regards Lucy, Customer Relations.
1/5
Trustpilotif you are a buyer avoid them
Appalling service. I had an offer accepted on an apartment in early August and as of Sept 10 had still not heard from them. Phone calls and emails go unanswered. when I finally got one of them on the phone his reaction was the immortal words - well if you need to pull out then do that. If you are a buyer avoid them like the plague
5/5
GoogleCould not recommend fox and sons more for buying or selling property. Was an extremely smooth process and I felt as though they supported me fully throughout as a first time buyer, Lily had great knowledge of the area and was so helpful in finding the perfect property for me, highly recommended!
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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