Charles Church Uckfield reviews

★★★★★ 5/5

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Charles Church new house

From start to finish of Px’ing so as to buy our new home all of the Charles Church team have been fantastic, specifically Helena and Alannah. We do have a few snagging issues, which I am confident will be rectified quickly and to a high standard, due to the service we have received so far.

Sam · 1 July 2024

★★★★★ 5/5

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The entire customer service team have been amazing…

The entire customer service team have been wonderful, quick and responsive ready to act on the slightest of complaints. Worthy of mention is Joe the site manager, such an amazing fellow who has been instrumental, ensuring things are done.The customer service team and site/defects management team at plot 171Festival Park, Easton Norwich

Anthony · 21 August 2024

★★★★★ 5/5

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South West The Orchards Paignton

South West The Orchards

Mrs · 22 February 2026

★★★★★ 1/5

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We just moved into a flat in Chalfont…

We just moved into a flat in Chalfont St Peter's new development and the experience, from exchange date until today, couldn't have been worse and more traumatic. Not only the apartment is full of snags -and not of the cosmetic type precisely- but the way in which Customer Services is dealing with it is appalling. They are plain rude, they make you be home for hours and then don't bother turning up or calling, they ignore you when you call .... I've been talking to neighbors and they've all been through the same. So, my advice, if you are thinking of buying something here: don't, unless you are looking at being miserable, angry and upset for a very long time. If we could, we would get our money back and run away from here as fast as possible. Unfortunately, when buying property, it doesn't work that way.

St · 16 November 2018

★★★★★ 5/5

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Karen @ the Cottons

The five stars is not for Charles Church but Karen in the Cottons Show house. Regardless of the snags and issues when you move to a newly built home, we need to remember the hard work that the sales team do. Karen at the Cottons was always helpful and got back to us when we had any questions. We moved long distance so needed to be sure we had support in place at our future home - Karen provided this. She was always friendly, polite, engaging and accommodating. Things may not always go right when you move and if you look at the reviews you will see that sometimes the workmanship isn't consistent and to the standard we as customers expect. Karen doesn't build the houses, she sells them and speaking from my experience she does a great job and sets herself high standards. Downside - she introduced us to Arighi Bianchi and cost me a fortune

Anonymous · 8 November 2018

★★★★★ 5/5

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Team Festival Park - simply the best!

From start to finish the team at Charles Church, Festival Park have been helpful, efficient and above all friendly and supportive. Nothing has been too much trouble. Joe, the site manager, has been particularly effective in making sure we have had the best experience from the company and that we are happy and pleased with our new house.

Ms · 30 April 2024

★★★★★ 5/5

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From the start Kate has made me and my…

From the start Kate has made me and my family very welcome to the site. Kate has kept us up to date on the development of our property and always made room for us to come and visit to see how it's all going. All of the staff have been really friendly and honest in answering any questions we presented. Kate is making this venture a comfortable and hassle free which is helping us out more than she knows. The site looks amazing and seeing residents in already we can easily see ourselves spending many happy years here. We look forward to our completion

Chris · 28 October 2018

★★★★★ 5/5

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We collected the keys for our new home…

We collected the keys for our new home at Harlands Park in Uckfield on Wednesday. The house and garden look great and the site is in a great location overall. Our house is one of the first to be completed but despite the on-going construction works on more homes, the site staff are doing an amazing job to give us a finished access road to our house and to keep us safe from the site works. The Charles Church construction staff and contractors are extremely helpful and polite and have made the settling in process very pleasant and easy. S & R

Shirley · 4 September 2022

★★★★★ 5/5

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Newbuild on Tyneside

We bought a new house from Charles Church on Tyneside in May 2018. Having finally found a buyer for our previous house we were then facing homelessness, so we were anxious to find somewhere that met our needs.Fortuitously we called in at the Charles Church development only 3 miles from where we were living. After a tour of the show house, we decided there and then to put our names down for an identical model.The sales lady was extremely helpful and professional, and from day 1 we felt we were in safe hands. She guided us painlessly through every stage of the process, which included regular liaison with all the legal parties involved. And it did not stop there: after we had moved in she was always on hand to help with any queries or issues.May/June was the estimated handover point, and this was duly completed on the last day of May.We are extremely happy with our new home, and cannot believe how well managed the entire process was. Inevitably a few "snagging" jobs have surfaced, but these have all been dealt with by the customer care team.We cannot recommend Charles Church highly enough, and unhesitatingly recommend anyone considering buying a newbuild to take a look at one of their developments.Quentin & Lorraine Scott

Quentin · 7 October 2018

★★★★★ 5/5

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Sophie was great with the whole sale…

Sophie was great with the whole sale process and helpful with any questions we had an absolute credit to the company, everyone has been great and helpful, great company.

Mrs · 22 December 2022

★★★★★ 1/5

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Disgusted with your company.My daughter…

Disgusted with your company.My daughter had enquired about purchasing one of your homes on hunters rest eaglescliffe plot 10 about 2.5 weeks ago on one of your affordable home schemes and passed all the requirements for scheme through council,Went today to pay deposit to be told the homes went on your website and rightmove by mistake and were sold to a company probably for more money so they can rent them out How does a company meet the criteria in being a first time buyer and other criteria you had to meet it had to be a first time buyer to purchase the homes think its immoral for a company to do this and also the shocking customer service over the last couple of weeks i will be taking this complaint further

MAUREEN · 25 August 2022

★★★★★ 5/5

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The journey we started with Saskia to…

The journey we started with Saskia to secure a home for our family has been filled with honesty, excitement, and lots patience at the same time. All the wheels that need to turn in order for stages and steps to be successfully completed are professionally engaged and monitored. We look forward to a successful outcome.

Cocky · 23 August 2025

★★★★★ 5/5

Trustpilot

Very Friendly helpful and supportive…

Very Friendly helpful and supportive company Great house snd style This is my second Charles Church home l have moved into Standards are very high - customer care Don excellent lovely to talk to , very approachable and helpful l would highly recommend anyone to purchasing one of their houses need to mention Holly Reslky helpful snd site Msnager Graham again nothing too much trouble made the whole experience brilliant Best Pauline Wright

Pauline · 21 April 2023

★★★★★ 1/5

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Charles Church - Regency Park

Issues with drainage and other factors at the property which have not been taken seriously. I have had to constantly chase Charles Church since February 2022 to have the garden drainage fixed as others on my row have had done. There's no consistency in the remedial work being undertaken to rectify this - when I asked for the same as what the adjacent properties have had done - the management said I was 'angling for things'. I will be taking this further as the only thing I was 'angling' for was them to do their jobs. I stressed numerous times that this needed to be fixed before the summer but this was never taken seriously. Management hardly ever get back when they say they are going to - the builders here also seem to be in the dark about what they have to do etc. I have asked for the email details of whom to contact to get this escalated - but this too is ignored. There seems to be no checks being undertaken on the properties before they are handed over to the customers otherwise features include two pence pieces drilled out and used as washers may have been noticed. Very disappointing.

Neil · 1 August 2022

★★★★★ 5/5

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The moment we walked into the sales…

The moment we walked into the sales office I had a feeling we will get our new home from Charles church, wellington gate. Great welcome and and very pleasant conversation and quick and easy actions and clear communication from staff really made huge influence and impact on our decision and the purchase property

Dr · 13 July 2024

★★★★★ 5/5

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Consistently professional throughout.

From my first contact with the Sales Team right through to the completion and moving in date I have been treated with courtesy, professionalism and total understanding of my needs.A special mention for the outstanding support and patience consistently provided by the redoubtable Site Manager, Morgan who is an exceptional asset for the Company.

William · 24 June 2024

★★★★★ 5/5

Trustpilot

Great

Great. Particularly good customer service from Kelly at Lambourn Meadows.

Mr · 21 December 2025

★★★★★ 1/5

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If you enjoy the bitter taste of disappointment, this is the developer for you…

This absolute calamity of events by Persimmon / Charles Church is as embarrassing to type as it must be to read.First issue: our plot was double booked. Quite how this can happen is beyond belief, but it happened to us. 3 weeks after reserving our plot we were informed that it had been double booked and we had lost the reservation. Second Issue: When our plot was released for full reservation, we were offered a full kitchen upgrade, turf and outside tap. The rep left the business in the days between releasing the plot and our meeting to sign. On turning up to sign, Persimmon / Charles Church pulled out their bag of disappointing surprises and we were told that the upgrade was cupboard frontals only. We assumed this to be an error and signed to secure the plot under a query that we had been promised a full kitchen upgrade as we had traveled a long distance to sign. Management refused to uphold the kitchen upgrade and their response had all of the empathy you could expect from a house brick.Third Issue: You’re Bricking Me…?Our house was initially being built with the wrong bricks. This has since been rectified but having regard to everything else here, it starts to reflect a lot… Fourth Issue: Persimmon / Charles Church will pressure you to exchange contracts within 45 days (which we did) but they will be in no rush to build your house within your mortgage offer period. Fifth Issue: (I know… this is getting tragic isn’t it…) We proceeded to select the kitchen upgrade ourselves it in the end (We reserve my position generally in this respect). We picked our finishing touches and we were happy with our selection. Until Persimmon / Charles Church came along yet again with their bag of disappointing surprises. Despite having placed our finishing touches order many months ago & being told to place the order very early in the process to avoid “any delays” (believe me… Persimmon / Charles Church need no excuses to incur any delays, they are quite accomplished at doing that themselves), and receiving written confirmation that the finishing touches had been ordered with the suppliers months ago, Persimmon / Charles Church decided they can’t source the kitchen & utility worktops we ordered (they can… I have spoken with the supplier… they are just choosing not to for “better margins”…), this is after they have installed the rest of the kitchen items and flooring. What Persimmon / Charles Church offered was not to the same quality or specification in terms of material or even colour. So if you have any expectations for a matching interior, or one that meets your expectations, think again, if our experience is anything to go by, Persimmon / Charles Church will change their mind and offer you a hodgepodge bric-a-brac option to suit themselves. To rub salt in the wound, they will initially ask you to pick the different options from pictures on WhatsApp and ask you to make a decision that day to avoid any delays… We have literally gone from delight to despair. Never have I incurred as many issues with a company as I have with Persimmon / Charles Church, it would be comical if it were not so tragic. It is extremely sad to see that a company can fall so short of meeting the most basic of customer expectations. You would be mistaken to think that it is their first rodeo at building houses. A message to management, when things go wrong, it doesn’t take much to put things right. But it should not be up to the end user to pay or suffer for any of your mistakes. Put things right, learn, put measures in place to not repeat. It’s not that difficult. Do not bully your customers. Have a word with yourselves and build some integrity (pun intended…)

Bg · 18 July 2022

★★★★★ 4/5

Trustpilot

Regular updates and photos of our build…

We’ve had regular updates and photos, illustrating our build stage from Darren at Harlands Park, which has been great and makes you feel apart of the journey as your house gets built! We also had a very friendly experience with Steve, who showed us around when we went to have an on site visit of our plot. Christine has also been helpful, and has always got back to us in a timely manner. Looking forward to seeing the house again and hoping it will be everything we want it to be and more!

Gem · 16 July 2022

★★★★★ 1/5

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Terrible experience with new house at…

Terrible experience with new house at Woodhorn Grange Ashington. 105 snagging items and other issues. House rushed before Christmas with poor decorating, damaged features and bath leak that has come through ceiling. We even had swear word written on breeze blocks in the garage which was a nice touch. Response not good enough from management.Lucy not had any request for further info?

J · 8 January 2024

★★★★★ 2/5

Trustpilot

Completion rushed to ensure done by end of Q1

All essentials in place when we moved in eg boiler/carpets etc. However, significant minor cosmetics issues in all rooms, turf not laid at back garden, and wrong oven/hob/extractor installed (our choices still on order). Extra kitchen cupboard installed in wrong location and no dishwasher installed. Heating downstairs didn’t work. Feels like move in was rushed to ensure completion for end of Q1, rather than when house was actually ready for completion. I hope that the issues are rapidly resolved as part of the snagging process.

Dr · 3 July 2022

★★★★★ 5/5

Trustpilot

Wellington Gate Site

Zoltan attended our property for a day and half and all the work done was to a high standard! He arrived on time both days also. He explained what he did with each snag when it was completed, thank you so much

Sophie · 19 December 2024

★★★★★ 5/5

Trustpilot

Thanks and appreciation to Wayne who…

Thanks and appreciation to Wayne who refitted kitchen work tops and sink and hob. A knowledgeable and professional craftsman who delivered a truly outstanding service. He had provided remedial assistance previously, again first class; no doubt we shall be requiring his services again.

Satisfied · 2 December 2024

★★★★★ 1/5

Trustpilot

Purchased property, aftercare and customer care team are a joke

I have purchased a property with Charles Church in Regency Park Creigiau. At first as you would expect the service was great, the usual exchange of funds and key handover out the way, and then the service goes downhill in a big way. I have an inadequate garden, of which I am months and months waiting for responses and resolutions to (when my neighbours garden has been sorted) Even senior management have ignored messages from me, and now the next step will be seeking further advice outside the organisation, and escalating to the governing body. This really is a shame, as just shows they are fine up until hand over, then any snagging and issues you are left in the dark with no resolution or even timelines as to how this will be resolved.Countless times I have had promised builders/painters turning up who have never shown up. I have been promised calls from customer care 'managers' that have never happened. And their own contract manager cant even reply to messages I have been sending, and when I have requested the directors details - I get ignored. This is shameful customer service.

Andy · 26 May 2022