Every review we hold for the East Renfrewshire office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotIf I could leave a zero I would
If I could leave a zero I would. As a tenant I have had the worst experience with this company. No communication whatsoever. Arrived to my new home to discover a bulging ceiling from leak, condemned Boole so no heating during December, the property had not been cleaned so was foul smelling and the drain was severely blocked. I’ve reported all this to them and they still haven’t fixed the drain which has now resulted in the property flooding and causing damage to my appliances and wooden furniture. Phoned on Saturday morning as soon as I was able and was fobbed off. I have had no one to contact and been sat in my damp house with the squelching carpets and kitchen flooor all this for £800 a month. Bloody joke
Kelly · 16 January 2023
★★★★★ 1/5
TrustpilotIf i could i would leave zero star.
If i could i would leave zero star.They misled me, at the first meeting and valuation, promised things but didn't deliver, they encouraged me to accept the first offer as buyers were cash buyers, this turned out it was not the case.The deal fell through when allegedly my buyers buyers pulled out, two weeks before the moving date. Most untrustworthy agents I've ever dealt with, I'm disabled,with several chronic illnesses, the whole experience made me very ill, from August 2022 to date 8th Jan 2923 I'm still in my home surrounded by boxes packed up to move.ZERO STARS FROM ME
Linda · 8 January 2023
★★★★★ 1/5
TrustpilotFirst time buyer so definitely lacking…
First time buyer so definitely lacking in experience when shown around the property I was interested in August. When I went to view the property I got a very lack luster response from the employee showing me around. I went ahead and made an offer at asking price on the property I was informed another party was interested and it went to best and final. My offer on a property was accepted. On rightmove it never said sold stc and as I started the process of giving my information etc and paying for searches. I learned about two weeks later that even after my offer had been accepted the previous person that had placed an offer also had placed a higher offer but that the owners were sticking with me. I started getting worried and was trying to move the process ahead to buy the property best I could. A month of so into the process Allen and Harris contacted me again to say that the owner was no longer going with my offer and yet again the other bidder had increased there offer. They asked if I was willing to go higher and I stated I was at the top of my budget as is. They than went ahead with this other party. This week in November I received a call to say the property was back up for sale. I quickly said I was not interested and buying a different property. I thought from start to finish with them they where very unprofessional and the specific employee I dealt with was not particularly interested in dealing with me and wanted a better price on the property probably for her own benefit.
Grainne · 23 November 2022
★★★★★ 1/5
TrustpilotAbsolutely abysmal service
Absolutely abysmal service. Have been trying to get my tenancy deposit returned since early October. Been sent round the houses, calling offices in Newport and Newcastle with no joy. No answer from the Lettings dept so have to call Sales. Both advisor and office manager not prepared to listen to my concerns, instead resort to talking over me and then have the audacity to call me abusive. Requested complaints info, have called but no answer. This is MY money they are holding on to. I can't get it back
Kelly · 2 November 2022
★★★★★ 4/5
Google"The Team were very helpful and professional especially Emma and Shannon, recommended."
Dacia · 22 March 2024
★★★★★ 5/5
TrustpilotClifton Team
Riley from the Clifton team has been a pleasure to deal with and is very helpful. He has been very efficient and responds quickly to any queries I've had. Very happy with the service.
Georgina · 11 April 2025
★★★★★ 1/5
TrustpilotIs this discrimination??
I called to enquire about a property to rent. The female staff on other end asked how much i was earning annually & i mentioned i was working p.time & would recieve UC support to pay the remainder but she said i dont qualify to have a viewing. Even though i have a checkable 13yr ref. from my present landlord ISNT THIS DISCRIMINATION.??!!!
Sun · 14 December 2023
★★★★★ 5/5
TrustpilotTrustworthy always do a good job.
I have been using Allen n Harris for a number of years now, I've been a landlord for 25+ years and in the past used different agents, of which haven't been the best.
Sid · 14 April 2025
★★★★★ 5/5
GoogleI would just like to say how helpful the Clarkston branch has been during our house search, especially Marie Baines. They have stayed in touch and suggested suitable properties for us to view. Obviously we have been dealing with a number of …
Linsey · 17 April 2020
★★★★★ 1/5
TrustpilotWhere do I start
Where do I start? What an unprofessional shower the westbury office are! It started with them booking the wrong photographer for listing the property (wrong camera so we had to go through 2 photography sessions). Branch and assistant managers turning up late for viewings. Turned branch manager away as he turned up half way through me showing a purchaser the house, so I thought no point in him being there half way through. Potential buyers not vetted properly or checks in place to make sure they already had a mortgage in principle from a lender. I’m sure they just let anyone with a pulse view the property. Last insult was 2 offers received and not one was negotiated to nearer the property asking price. Why appoint a “negotiator” if they can’t negotiate. Total waste of time appointing this company in my view!
Martyn · 14 May 2022
★★★★★ 1/5
Trustpilotsold my house through allen and harris, dont
sold my house through allen and harris. intial estimate was higher than anyone else's, it should have rung alarm bells. I went with them but after two months no offers so had to drastically reduce the price. Once the sale was agreed they only seemed interested in the buyer. Had a weeks notice to move out as they were bending over backwards for the buyer. All in all a very miserable experience that left me feelinh ripped off and used
Chris · 20 April 2022
★★★★★ 5/5
GoogleWe bought our house via Allen & Harris in Clarkston and the service they provided was fantastic.
When the transaction nearly fell through (due to a breakdown in communication between the lawyers), Pamela and her colleagues personally stepped in to reassure the seller and get things back on track. Without their intervention we would not have been able to conclude and would have lost out on what is now our home - they went above and beyond and couldn't do enough to help. Thanks again!
Ewan · 17 April 2022
★★★★★ 5/5
GoogleMarie, Pamela and the rest of the team at Allen & Harris were expectional from the moment Marie visited our home for a valuation. Honest, open and willing to do what they could to make our sale and then our purchase go as smooth as possible. The whole team were a pleasure to deal with and I can't thank them enough for everything they did for us. A delight from start to finish. Our propery sold within two days of being on the market and we had over 50 enquiries which Allen & Harris managed for us, excellent images and marketing copy helped with the quick sale. They answered all of our questions quickly and always helped us with anything we needed. A really professional and fantastic team. You won't go wrong if you get them to sell your house! Thank you!
Matthew · 17 April 2022
★★★★★ 1/5
TrustpilotBooked a viewing for a property we were…
Booked a viewing for a property we were interested in buying which was promptly canceled without a call to explain why, but my wife and I have had multiple calls every day for two weeks pestering us to sell with them. Bordering on harassment if I'm honest. I've asked them to remove our contact details from their database, but the calls continue. Contact Rettie instead, they're good people. These guys appear to be so desperate for business, quite the red flag
Customer · 9 March 2022
★★★★★ 1/5
Trustpilot7 months
7 months. 7 months we have been in a chain with a property being marketed by Allen and Harris. Twice they have failed to complete due diligence on buyers. Twice their in-house mortgage broker has lied about mortgage offers for buyers when underwriters have turned them down. I wish I had known that their business practices were so appalling I would have rejected an offer on the basis that they were representatives of someone in the chain.
Phil · 17 June 2022
★★★★★ 5/5
TrustpilotCorey Airey needs a big thank you for…
Corey Airey needs a big thank you for being very helpful and patient in relation to renting our property
Leona · 10 August 2025
★★★★★ 1/5
TrustpilotDesperately trying to rent a property
Desperately trying to rent a property, took our holding fee (1 weeks rent) then demanded paperwork unspecified at the initial viewing a week earlier , on trying to collect this for them was waiting for a letter to arrive from HMRC , informed them of this and then had them turn around and decline our rental of the property despite us paying a weeks rent in advance which should have covered the period where we were gathering the correct paperwork. Was told “the landlord cannot wait even a day otherwise he won’t be able to pay his mortgages” and that our deposit was non refundable. So they took our money, and left us out in the cold. At every turn in the week leading up to renting the property there was more issues including online paperwork/referencing accounts not working, they lied and said they were trying to ring my fellow housemate (no missed calls recorded) and that due to this incompleted paperwork that we were the ones at fault despite not mentioning any of this at the viewing. We weren’t the first and we won’t be the last. The rental situation is disgusting in this country, your paying for someone to put a custom number plate on their Range Rover while you slave away at an hourly rate job to live in damp and broken accommodation, they take multiple mortgages out and then depend on the yield from others to pay them whilst they do nothing more than the absolute bare minimum to “maintain” properties. Since the agency fees are now gone I can only assume taking a percentage of our first weeks rent holding fee is how the agents get their commission. Add to that the highest rents have ever been since 2008, and an over-saturation of student housing in major cities the situation for young working professionals is unbearable. To then be told nearly thee hundred pounds of your hard earned money is gone in a flash with smoke and mirrors is simply shattering, unfortunately I’m not alone in this.
Gil · 23 November 2021
★★★★★ 1/5
TrustpilotScammers and illegal handling!
I would honestly give 0 stars if it was an option. Incredibly unprofessional estate agents. Avoid at all costs, very rude staff, terrible lack of communication, sketchy, and greedy! They Pressure you into using their services, and if you don’t they will deliberately mess you and tell you your offer is not good enough…even tho it is, it was very frustrating to deal with these people. They are messing with peoples lives here, I feel like they’re all scammers and doing something incredibly illegalSarah was completely rude and messed us around. She is completely unprofessional. This estate agents should be shut down. Please avoid at all costs, they only care about commission, they do not have anyone else’s best interests.
S.J · 17 November 2021
★★★★★ 5/5
TrustpilotKeron at the Pontcanna office
I had a lovely experience with Keron in the Pontcanna office. He was efficient and kind. He was a good communicator and a pleasure to work with!
P.V · 2 May 2025
★★★★★ 5/5
TrustpilotOutstanding services
I highly recommend AK for his services. A friend of mine recommended me to him after I was declined a mortgage from another broker (despite that broker telling me I was guaranteed a mortgage). My circumstances are complex, yet he managed to secure me a mortgage with 3 days, including working over the weekend and during his holiday. From the start he assured me that he could help and if any issues my fee would be refunded. He is efficient, reassuring, experienced, professional and has saved me considerable stress. I’m so delighted that I was introduced to him and now extremely excited about moving.
Bonnie · 7 September 2021
★★★★★ 1/5
TrustpilotRenting a property from them initially…
Renting a property from them initially was fine, but they do not answer emails without standard script, they constantly badger you on email when you’ve already paid rent. They don’t answer queries always on the side of the landlord.
Molly · 9 November 2024
★★★★★ 1/5
TrustpilotNot value for money, shop around
Clifton, Bristol Branch - Sold themselves as a premium offering but their outputs (pictures, write ups, viewings) were below average. In Covid, you would have thought you'd show prospective buyers of a First Floor Flat the 3.5 acres of gardens that are included. Apparently not. I changed agent but they refused to take the property off line and continued to market it after the contractual period was up.I could write many more things. My advise, shop around for a better estate agent.
John-Paul · 4 June 2021
★★★★★ 1/5
TrustpilotAbsolute clown show.
Joe · 10 December 2025
★★★★★ 1/5
TrustpilotTold I was not allowed to view a…
Told I was not allowed to view a property until I had signed up for their mortgage service. Managed to work my way around this and view the property. Put an offer in, which was accepted. They then put the property back on the rental market. Ok fine, but they did not inform me of this and continued to pressure me into using their services. All they are interested in is your money. 0/5.
Mr · 23 April 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
