1/5
Buyer Beware (Eaglesham View) My experience has been extremely disappointing. The site team & customer care team have not been honest, and agreed works have not been completed to an acceptable standard. The “meet our award-winning site manager” signage displayed on site is outdated and misleading. It refers to a previous site manager, Michael, who is no longer with the development. As such, the information presented is no longer accurate and gives a false impression to prospective buyers. There is also a widespread garden drainage problem affecting many homes. Gardens are regularly waterlogged, and this has been ongoing for around a year with no proper resolution. Despite escalating this issue to director level, the business remains unwilling to properly resolve the drainage problems affecting my property and many others across the development. Quality is another major issue - particularly with the glazing. Windows supplied by Scotia appear substandard, so I would strongly advise checking these carefully. Most importantly: do not complete your NHBC surveys until you are fully satisfied that all snags have been resolved properly. As of 2026, both the 8-week and 9-month surveys count towards their 5-star rating. In my experience, there is a clear drop-off in care once these are submitted. You may be pressured and “sweet-talked” into completing them with promises of works being finished - but those promises are not always followed through. Sinead and the sales team are great (they really are lovely), and the initial buying process is smooth. Unfortunately, that is where the ease of the experience ends If you do proceed with a purchase here, I would strongly recommend instructing an independent snagging expert, being firm and persistent with the site team, and not signing off any survey until you are completely satisfied that all issues have been properly resolved. Overall, this has been a frustrating and ongoing situation with little accountability. Proceed with caution.
Agent replied · 16 April 2026
Good morning, Thank you for sharing your review and I am very sorry to hear of your experience. Please be assured that I have escalated your feedback to the relevant management team. Kind regards, Ros
