Trusted Agent profile · East Kilbride

David Wilson Homes East Kilbride reviews

3.0

★★★★★

4 reviews across 1 platform

Eaglesham Road, East Kilbride, G75 8WS

David Wilson Homes's office in East Kilbride, at Eaglesham Road, is rated 3.0 out of 5 across 4 reviews on 1 platform, including 4 Google reviews rated 3.0. See how it compares with other estate agents in East Kilbride.

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3.0 / 5

4

Reviews on Google

This office

What East Kilbride clients say about David Wilson Homes

A review of the East Kilbride office. Shown as written, first names only.

5/5

Google
Simply Moving moved someone into this development, nice new homes, contact us if you're planning on moving here!
Simply · 17 February 2025

Reviews

Every review we hold for the East Kilbride office, from every platform, shown as written. First names only.

1/5

Google

Buyer Beware (Eaglesham View) My experience has been extremely disappointing. The site team & customer care team have not been honest, and agreed works have not been completed to an acceptable standard. The “meet our award-winning site manager” signage displayed on site is outdated and misleading. It refers to a previous site manager, Michael, who is no longer with the development. As such, the information presented is no longer accurate and gives a false impression to prospective buyers. There is also a widespread garden drainage problem affecting many homes. Gardens are regularly waterlogged, and this has been ongoing for around a year with no proper resolution. Despite escalating this issue to director level, the business remains unwilling to properly resolve the drainage problems affecting my property and many others across the development. Quality is another major issue - particularly with the glazing. Windows supplied by Scotia appear substandard, so I would strongly advise checking these carefully. Most importantly: do not complete your NHBC surveys until you are fully satisfied that all snags have been resolved properly. As of 2026, both the 8-week and 9-month surveys count towards their 5-star rating. In my experience, there is a clear drop-off in care once these are submitted. You may be pressured and “sweet-talked” into completing them with promises of works being finished - but those promises are not always followed through. Sinead and the sales team are great (they really are lovely), and the initial buying process is smooth. Unfortunately, that is where the ease of the experience ends If you do proceed with a purchase here, I would strongly recommend instructing an independent snagging expert, being firm and persistent with the site team, and not signing off any survey until you are completely satisfied that all issues have been properly resolved. Overall, this has been a frustrating and ongoing situation with little accountability. Proceed with caution.

Sam · 26 March 2026

Agent replied · 16 April 2026

Good morning, Thank you for sharing your review and I am very sorry to hear of your experience. Please be assured that I have escalated your feedback to the relevant management team. Kind regards, Ros

1/5

Google

My experience at this development has been extremely disappointing and I would urge potential buyers to proceed with caution. We have raised several issues since moving in, some of which remain unresolved despite being reported multiple times and acknowledged. In practice, many concerns appear to go through a repetitive customer care loop, with limited evidence of meaningful escalation or lasting resolution, even when raised at a senior/director level. The complaints and escalation process has felt ineffective, with issues often being redirected back into the same channel rather than being properly addressed. This has resulted in a frustrating cycle of repeat reporting without clear accountability or progress. Communication throughout has also been inconsistent, and at times has left us feeling that transparency and follow-through have been lacking. Overall, the experience has not reflected the standards we expected, and I would strongly advise others to be very cautious before committing here.

SL · 15 April 2026

Agent replied · 16 April 2026

Good morning, Thank you for taking the time to leave us a review and we are very sorry to hear of your experience. So we can help address your concerns, please do email us at TMW-BDWReviews@accenture.com with your full name, address or plot details and contact information. Once received, we shall raise this with the relevant team to contact you directly. Kind regards, Ros

5/5

Google

Simply Moving moved someone into this development, nice new homes, contact us if you're planning on moving here!

Simply · 17 February 2025

5/5

Google

Fantastic new housing development

Jim · 26 February 2025

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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