Trusted Agent profile · East Hertfordshire
★★★★★
1,747 reviews across 1 platform
19 North Street, Bishop's Stortford, CM23 2LD, East Hertfordshire, CM23 2LD
Savills's office in East Hertfordshire, at 19 North Street, is rated 4.1 out of 5 across 1,747 reviews on 1 platform.
Every review we hold for the East Hertfordshire office, from every platform, shown as written. First names only.
5/5
TrustpilotOutstanding Service
We have recently purchased a house through Savills. My experience in dealing them throughout what is always a stressful process has been outstanding. The whole team at Newbury office, and Claire in particular have been a pleasure to deal with. Always attentive, courteous and speedy responses.I will not hesitate to engage Savills Newbury when selling my own property in the future.
1/5
TrustpilotDisrespectful service, slow to provide information
When we moved in, they didn’t provided a significant number of instructions on how the property operates, including the door code, and intercom system. Getting this information took a significant amount of time. Another example which I think exemplifies the poor quality of service and lack if respect from savlills, when we had an electrical outage, they require you to pay for the service if the electrician is able to resolve the problem using steps they send you via sms. Although I see the logic in this it seems like in the end if for some reason you mess up the steps they send(which involves a great deal of knowledge about the set up of your new flat), their responsibility to provide a service disappears.
5/5
TrustpilotThe very best
The attention we received from Emma (Smith) was superb - totally professional at all times. We were treated with respect, understanding thoughtfulness and felt nothing was too much trouble for her. The entire selling journey was superb - Thank you EmmaWe have, and will again, recommended her to friends who are hoping to move home.
Thank you for your kind words. Selling a home can be very difficult, so I'm glad I was able to assist you. I hope to work with you again in the future!Regards,Emma
5/5
TrustpilotSale of Ennismore Gardens
We, Investre, had the pleasure of dealing with the team on the sale of a flat in Ennismore Gardens. Savills really went beyond what could have been expected to ensure a smooth transaction. It was delightful dealing with the team & we are looking forward to hopefully working with them again in the not too distant future.
Thank you so much for your kind words. We hope to work with you again in the future.
5/5
TrustpilotSophie has been fantastic she was able…
Sophie has been fantastic she was able to find us a property that was suitable for us very quickly. She was very helpful and professional throughout the process of signing contract etc. Would recommend savills they have been really helpful and responsive
1/5
Trustpilotshameful
This review is based on management, do not work for savills especially if you're Security. They expect you to be beaten or stabbed and you are not allowed to defend yourself even using SIA training or you get fired. They do not support staff and have caused colleagues deterioration of their mental health and have used it against them. Please if you value your sanity do not work for this soul crushing company.
5/5
TrustpilotDaniel Omell
Daniel Omell managed the sale of my house under challenging circumstances. Covid arrived and the economy was uncertain but Daniel’s unflappable and undaunted. He consistently offered viewings to relevant potential buyers, set everyone’s expectations and his property knowledge and experience made a huge difference. You are in safe hands - and just as important - he’s one of life’s nice guys!
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotThe experience was awesome
The experience was awesome. I was looking for a 2 bedroom flat to rent and it was fast and smooth. Specially mentioning katie and kristie who put superb effort starting from a view upto the completion of the process. Professional and friendly.
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Katie & Kristie
5/5
TrustpilotMet with Tom
Met with Tom, the office sales manager, a couple of times and his approach is relaxed but reliable - which is a great combination. He knows when it is time to add pressure to a situation, if needed. The whole sales process was smooth and the whole team did the extra mile to help the transaction. Would be happy to recommend
We are so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
5/5
TrustpilotAll went well
All went well. Staff were very helpfulmany thanksJ and L Burt
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
5/5
TrustpilotSavills sold our house quickly and at a very good price
We placed our 5-bed house with Savills in September. Throughout the whole process they were very professional and knowledgeable, advising us on pricing that exceeded our expectations. They have a strong & enthusiastic team who were very hard working at selling the house. They found a buyer in 4 weeks and sold it at a very good price.
Thank you. Selling a family home can be a difficult experience and we always try our best to make the process as smooth as possible. We are delighted you are pleased.
5/5
TrustpilotSavills are the estate agent to use..
Gearge Hill and all the staff at Savills in Truro handled the sale of my property and purchase of my new property with total dedication and efficiency..Very good communicatyion and follow up..very satisfied with the experience..your are in safe professional hands
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,George & Savills Truro
5/5
TrustpilotI had a good experience with Savills
I had a good experience with Savills, Lauren Sullivan was a great property manager- she was very prompt and helpful with accommodating throughout!
5/5
TrustpilotChristianne
Christianne. P was really helpful in getting an electrician out to inspect a faulty socket.
5/5
TrustpilotI have been very impressed with the…
I have been very impressed with the service I have received from the Stamford branch of Savills. Moving house is not the easiest of times, but all went smoothly from beginning to end. Numerous viewings booked in by efficient office admin, then conducted by the super Carol and Ginny; abundant advice and assistance from the two James'.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you. Regards,The Stamford team
1/5
TrustpilotAwful - total disregard with the consumer
I am renting an apartment by savills and I moved in less than a month ago. The cooktop and dishwasher did not work and they told me to fix it with Miele. Also, the shower drain doesn’t drain and I can’t shower without the entire bathroom floor getting wet. They told me they’d send me a handy man and never did.
We pride ourselves on our customer service so it’s very disappointing to hear that we didn’t come up to your expectations. We’d welcome the opportunity to get to the bottom of exactly what happened. If you’d like to, please email us at socialmedia@savills.com.
5/5
TrustpilotExcellent service
Jo Robson provided us with a great service when we accepted an offer on our home; liaising with all parties in a consistent and clear manner, keeping things on track and seeing our sale through to a successful completion. I would have no hesitation in recommending her services.
Thank you, Rachel - it was a pleasure to work with you and wish you all the best for the future!Regards,Jo
5/5
TrustpilotSophia Farwell helped with the sale of…
Sophia Farwell helped with the sale of my Mother's property. She kept me informed every step of the way keeping us up to date and moving the sale forward both quickly and smoothly. A fantastic service, we will recommend to family and friends. Thank you!
Thank you, Sally, it was our pleasure. We know that selling a house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.Regards,Sophia
5/5
TrustpilotWe'd like to take the opportunity to…
We'd like to take the opportunity to thank Jo Robson for the excellent service she provided us with during the sale of our property. We were thrilled that the process played out exactly like she said it would and we received a superb price, in excess of the asking price, very quickly. Jo new how to identify the right buyer for us and managed our buyer and solicitors excellently throughout the conveyancing process. She definitely knows her stuff and we could not have felt in safer hands. Thank you so much, Jo!
5/5
TrustpilotProfessional and fast
I would like to express my gratitude to Paige Ford, we urgently needed an apartment and she helped us a lot. Very quickly and professionally solved all the problems at the conclusion of the contract. We were happy with the apartment and managed to move in on time. Thank you!
It was our pleasure and we wish you all the best in your new home!Regards,Paige
1/5
TrustpilotWent to an auction of Savills
Went to an auction of Savills, the property didn't sell that i wanted to buy.So i contacted their people , who promised to call me with further info. A week later i call and i get the same promise, that was a week ago. its good job am not holding my breath. Diabolical service. i would recommend that you don't use this company.
Hi Az, we're sorry to hear this. We take all feedback seriously, so would like to investigate the comments raised in your review. Please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
5/5
TrustpilotJob well done!
Fantastic service from George Hill in the Truro Office. Excellent communication and support every step of the way in what turned out to be a far more complicated and prolonged sale than either of us envisaged it would be. A very professional service throughout. Wouldn't hesitate to recommend and would certainly use again in the future.
I really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.Regards,George
5/5
TrustpilotPaul Eaton was great to work with
Paul Eaton was great to work with. Very efficient and professional.
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotProfessional & friendly
We had a very positive experience working with the team at Savills. They were highly professional, knowledgeable, and took great care of us as clients throughout the entire process. They made our buying experience (which was quite stressful for other reasons!) smoother. I have already recommended their services to anyone in need of a friendly reliable estate agent.”
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
