Every review we hold for the East Grinstead office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery pleasant experience with this estate agent .
Initially we were looked after by Lisa who was very friendly and helpful , then the majority of the letting handled by Sam .
Sam was very professional and nothing was too much trouble for her , she really looked a After us do well , with emails , phone calls and follow ups .
A very friendly estate agent who I would highly recommend
Debs50love · 31 March 2020
Agent replied · 15 November 2023
Thank you Debs for your very kind words. We were delighted to help and hope you have settled in to your new home!
★★★★★ 5/5
GoogleWe couldn’t be happier or more thankful for all the hard work that went in. Dee and George went above and beyond to make our sale and purchase happen. Communication was always great and they put in so many hours - wouldn’t have happened without them. Would highly recommend them to anyone moving to the area. Thank you!
Ella · 15 August 2024
★★★★★ 5/5
GoogleOliver Harwood is an extremely professional surveyor (and Fellow of the RICS) and a thoroughly decent, capable and generous individual who I know contributes a lot to local society well beyond his professional role. He thinks very clearly and has the patience, perspective and expertise needed to give advice on complex challenges. His writing is impeccable, another vital skill in achieving good outcomes.
Alister · 20 March 2021
Agent replied · 15 November 2023
Thank you Alister for your very kind review. Oliver is delighted to be of service to the communities affected by Highways England’s proposals for the A27.
★★★★★ 5/5
GoogleSamim has been very helpful during our sale. The market has not been easy, and he would go the extra mile to help the sellers. Dee is a very hard-working person. She worked extra hours and helped us to relocate our tenant during our sale process. George has a fantastic team that shines with sheer professionalism.
Frankie · 15 August 2024
★★★★★ 5/5
GoogleWe’ve rented properties through RH & RW Clutton on two occasions in the past and were impressed with how helpful they are, Sam in particular. When we bought our own property to let out they were the obvious choice. Again Sam has been fantastic, guiding us through the process as first time landlords. We will continue to use RH & RW Clutton in future and highly recommend them.
Megan · 16 September 2018
Agent replied · 15 November 2023
Thank you for your lovely comments Megan, it has been a pleasure handling the letting of your property for you.
★★★★★ 5/5
Google"I cannot thank Sam Benson and her team at RH & RW Clutton Lettings enough. Always cheerful, efficient with excellent advice. They managed this time to complete a letting within hours ensuring my tenant didn't have to reschedule her key working hours. What a team - thank you again Sam." R from East Sussex"
Russell · 20 March 2021
Agent replied · 15 November 2023
Thank you Russell for your very kind review. It was a pleasure to turn this around so quickly for you.
★★★★★ 5/5
GoogleFrom a landmark buildings perspective of East Grinstead this is one of the outstanding gems of architectural heritage. A simply beautiful building. I've often looked at the wonderful construction. And wondered its history. I used to do dowsing as a hobby years ago and marvelled at the apparent fact of all the underground catacombs and tunnels - of which there are many - seem for some reason to make for under this impressive old building.
Trevor · 16 October 2023
Agent replied · 15 November 2023
Dear Trevor
Many thanks for your comments about our building, you are very welcome to visit us at any time. Best wishes, Sam^
★★★★★ 5/5
GoogleDee was very supportive throughout the sale process which was
complex and required a lot of her time I was very grateful for both her and Georges's guidance I would warmly recommend their services Virginia
Virginia · 15 August 2024
★★★★★ 5/5
GoogleI have worked with Dee Karagol on several sales and purchases and she is an absolute professional. She is friendly, attentive and extremely knowledgeable. I would most definitely recommend her to friends and family.
Mehmet · 15 August 2024
★★★★★ 1/5
GoogleAs a first time buyer I've spoken to quite a few agents and been told all sorts of different things. With this company, I felt was looked down upon for what sort of property I was looking at (something very run down and in dire need of repair/renovation), and upon discussing offers I was told that I should "go and ask your parents for more money".
Never in my life have I had something so insulting said to me by a "professional" representing an industry where they are already made fun of, and now I know why! Wherever James learned to speak to customers is beyond me. This happened on 28th October at around 10:30am if RH&RW Clutton can be so much as bothered to investigate.
I'm sure, that if my parents were around to be involved in the biggest decision of my life, that I would have no issue asking them for help, but as they're not, I guess I'll have to go without and shockingly, use my own money.
Sound advice right there, sound advice indeed.
Holly · 16 September 2020
Agent replied · 15 November 2023
Dear Ms Lescheva. Thank you for bringing this to our attention. We are very sorry to hear that you were upset by your experience speaking to us in October about a potential purchase. We have investigated the issue and we can assure you that in no way was there any intention to cause any offence and we apologise if any distress was caused. We appreciate that buying a first home can be very challenging and we wish you the best of luck in your search for the perfect first home.
★★★★★ 5/5
GoogleThank you to Ollie, Mel and the team for always being so brilliant, efficient and helpful!
Ella · 15 August 2024
★★★★★ 5/5
GoogleA big thank you to RH & RW Clutton, East Grinstead who moved us into our new rental property, especially to Sam Benton and Nic Burchell. Nothing was too much trouble and they were always at the end of the phone to help. It was a hasty move on a short deadline and they pulled out all stops to get us in our new home in a professional and friendly manner.
Les · 16 September 2018
Agent replied · 15 November 2023
Many thanks for the review. We hope you enjoy your time at the property and if there is anything else our team can assist with please do not hesitate to ask.
RH & RW Clutton
★★★★★ 5/5
GoogleEllis was brilliant in answering any questions I had!
Freddie · 15 August 2024
★★★★★ 5/5
GooglePhillip Barker from RH & RW Clutton offered an excellent service, friendly, provided quick responses to our many questions and over all found him to be very helpful. Id highly recommend these agents and would be happy to use them again!
Zak · 31 March 2023
Agent replied · 15 November 2023
Dear Zac, many thanks for your kind review. We were delighted to have had the opportunity to work with you on this matter and we wish you the best of luck in your venture.
★★★★★ 1/5
GoogleDidn't respond to my enquiry about virtual viewings because they don't do them and didn't see it worth telling me. It would have been nice to have them tell me this themselves rather than have to chase it up myself
Loxie · 15 August 2024
★★★★★ 4/5
GoogleA good experience. Dee in particular was helpful and responsive to any queries I had regarding my flat purchase. She was immediately familiar with the details of my case which gave a really personal touch. Many thanks, Dee.
Patrick · 15 August 2024
★★★★★ 1/5
GoogleAwful company. I rented a property through them, which appeared to be lovely and in good condition. It turned out that there'd been substantial water damage throughout the property, and several unfixed leaks, which the company failed to fix. They were terrible at responding to emails, and their workmen failed to turn up on several occasions. I had to call environmental health in to get any results at all, and even now, they are trying to claim money for damages that happened due to their negligence. I would absolutely avoid at all costs. I've had to throw away hundreds of pounds worth of property because of damage due to leaks and water damage, and all these problems were highlighted BEFORE I moved into property.
Evelyn · 25 July 2016
★★★★★ 1/5
GoogleAwful company. I rented a property through them, which appeared to be lovely and in good condition. It turned out that there'd been substantial water damage throughout the property, and several unfixed leaks, which the company failed to fix. They were terrible at responding to emails, and their workmen failed to turn up on several occasions. I had to call environmental health in to get any results at all, and even now, they are trying to claim money for damages that happened due to their negligence. I would absolutely avoid at all costs. I've had to throw away hundreds of pounds worth of property because of damage due to leaks and water damage, and all these problems were highlighted BEFORE I moved into property.
Evelyn · 17 November 2015
★★★★★ 1/5
GoogleNever have I spoken to a more unhelpful and obnoxious man. Oliver needs to go back to customer relations school. Heaven only knows how he manages to sell anything. Very poor service.
Adam · 20 March 2020
Agent replied · 15 November 2023
Dear Mr Gander, we are sorry that you were not satisfied with the service provided yesterday. We regret that we are not however permitted to reveal offers that our clients have already received for property which is on the market. We do appreciate that this may seem unhelpful to other potential bidders and perhaps we could have dealt with the issue in more understanding terms but we are unfortunately restricted in what we are permitted to say to other interested parties.
★★★★★ 5/5
GoogleSubject: Commendation for Dee's Exceptional Service
I am writing to provide a reference for Dee based on my recent experience …
Sue · 15 August 2024
★★★★★ 5/5
GoogleI have just had a fantastic experience working with RH and RW. I needed information and a valuation turned around quickly which was done immediately. Brilliant service. Thanks You
Tim · 20 March 2020
Agent replied · 15 November 2023
We undertook a valuation for Tim last year and he needed an update. We got straight on with it and reported back within 48 hours. Great business and great to work with - Thanks Tim!
★★★★★ 5/5
GoogleHomeflow have been working with RH & RW Clutton now for over 6 months and it's been a pleasure. The team are very friendly and proactive.
Lisa · 20 March 2020
Agent replied · 15 November 2023
Dear Lisa. Many thanks for your great review. We have very much enjoyed working with Homeflow and we look forward to continuing to work with you and your helpful team in the future.
★★★★★ 5/5
GoogleHave used their services since 2019 and found them to be nothing but professional
Paul · 20 March 2022
Agent replied · 15 November 2023
Thank you Paul for your very kind review. We have very much enjoyed working with you.
★★★★★ 5/5
GoogleOur guide (also an actor) was excellent! Most entertaining flat viewing we’ve ever had.
Michaela · 15 August 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
