Every review we hold for the Ealing office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleChloe and the team at Hamptons in Ealing recently provided a fantastic service when my tenant announced she wanted to leave the contract early. Assad found new tenants almost immediately and the changeover went extremely smoothly for everyone because of the professionalism of Milena getting all the documents out and signed by all parties in good time.
They turned what could have been a difficult experience into something simple and straightforward. I would highly recommend them to anyone renting out a property.
Milly · 25 October 2019
Agent replied · 23 October 2024
Thank you for leaving us a review. Customer service is very important to us and we are over the moon to hear the team in Ealing have provided you with such a fantastic service. It is especially wonderful to hear that through what could have been a very stressful process, you were supported and kept up to date throughout. We take great pride in our people and look forward to sharing your review with Chloe, Asad, Melina and the whole team. Thank you again!
★★★★★ 5/5
GoogleThe service that Chloe and her team gave with regards to my property is simply superb and fantastic. In the last moment I had some hardships but the Hamptons team nailed it. I really appreciate Chloe, Senait and Milena for their follow up, help, patience, knowledge and experience in handling clients. Good work team. A great way to go :)
Am not sure why am not able to write another review, so adding in this... Samantha's support on the in house issues and repairs is outstanding. A big cheers and thank you very much for help me out...
Prithvi · 25 October 2019
Agent replied · 23 October 2024
Thank you for leaving us a review. Customer service is very important to us and are we delighted to receive such wonderful feedback our Ealing office. In particular it is wonderful to hear that Chloe, Senait and Milena had such a positive impact on your experience with us and we look forward to sharing your review with them. Thank you again!
★★★★★ 4/5
TrustpilotI dealt with Amelia at the Windsor…
I dealt with Amelia at the Windsor office and had a great experience when we had to undergo some major changes before new tenants started. There was lots of communication, and relevant options for us to consider, and it was dealt with well. I did have to fight to get a few of the quotes down to an acceptable minimum, and I was also incorrectly refunded rent on two occasions, but otherwise the service was really good.
Olly · 26 March 2024
★★★★★ 5/5
TrustpilotAppreciation to Danish Ashraf
I would like to express my appreciation for Danish Ashraf and the excellent support he provided throughout the process of replacing our washing machine.
Roland · 1 June 2026
Agent replied · 22 September 2026
Thank you for your fantastic review.
We are pleased to hear that you were happy with the service you received. Our teams work hard to deliver the best possible experience for our clients, so it is always encouraging to receive such positive feedback.
We greatly appreciate you taking the time to share your experience and will ensure your comments are passed on to the team.
Thank you again for your support and for choosing Hamptons.
★★★★★ 5/5
GoogleLaney is absolutely brilliant and I could not rate her professionalism more highly. She has been with us throughout the buying process, advising us all the way to completion. A lovely person and wish her all the best for the future.
Alex · 26 May 2024
Agent replied · 23 October 2024
Thank you for your review Alex. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleExceptionally high standard of service! After having bad experience with other agencies, it was a delight finding our perfect home with Hamptons. We were treated like a queen, Chloe, Milena and Sian were very helpful from the beginning, they replied to our questions quickly and sent updates continuously. Truly they know how to build good relationship with their customers. The cherry on the cake is their contracting process. Storing and signing documents online is huge time-saver!! Me and my wife are very satisfied thanks to Hamptons hassle-free service. I can only recommend them.
Miklós · 25 October 2018
Agent replied · 23 October 2024
Thank you for leaving us a review. We take customer service very seriously and are thrilled to hear such fantastic feedback about the team in Ealing. It isn't often we receive feedback on our contracting, I will be sure to pass your comments onto our operations team who will be delighted to hear our process is hassle-free. We hope you are settling well into your new home, thank you again!
★★★★★ 5/5
TrustpilotApril Kane property manager
I have had a very positive experience working with April Kane as our Property Manager.
Manuela · 22 July 2026
Agent replied · 22 September 2026
Thank you for taking the time to share your feedback.
I am delighted to hear about your positive experience with April. It is wonderful to know that she has been professional, responsive and efficient throughout your tenancy, and that her communication and dedication to resolving issues promptly have made a positive difference.
I will ensure that your comments are shared with April and her management team, as I am sure they will be pleased to receive such positive recognition of her efforts.
Thank you again for your feedback.
★★★★★ 5/5
TrustpilotTia Gooden - outstanding and professional service
Hamptons' team makes it a great and efficient company. Special and extra thanks to Tia Gooden. As a portfolio manager she always demonstrated perfect skills, excellent service and attention to every detail. The most unique quality is in managing to always find a proper balance between interests of all sides involved, leaving everybody happy. Tia Gooden is highly recommended as a fantastic professional. Personally this made the experience with Hamptons an easy and enjoyable one.
Konstantin · 22 March 2024
★★★★★ 5/5
GoogleMy wife and I spent the first 3 months of 2017 being shown around numerous houses that were either way off our brief or were way out of budget until we met "Selina Doran" at Hampton's in Ealing who nailed exactly what we wanted within 2 viewings - she was also fantastic in brokering a great deal for everyone involved in what was a very complex chain and even helped out massively with our own sale - never did we feel like things were going to go bad and even when Selina took a holiday half way through the process, her colleague Paul Daniel stepped in to babysit brilliantly - I'd highly recommend Hampton's and in particular "Selina Doran".
Steve · 11 January 2018
Agent replied · 9 January 2025
Dear Steve, thank you for taking the time to leave this fantastic five star review! It's great to see that the personal and straightforward approach taken by the team at Hamptons International made this a stress free experience for you. I will pass on your kind words to Selina, Paul and the entire team at Hamptons International in Ealing. Many Thanks.
★★★★★ 1/5
GooglePity that I can't give less than a star. All promises before you have moved but then it's all surprises. I moved with my family on Friday evening to know that Bed, Sofa, Cupboard (everything that led to my decision to finalize the flat) is not there. Called the hamptons and they said there's been a "misunderstanding" between them and landlord about the availability of these items. So now, they advised me to buy a camping matteress (just for 3 days as Bed will be delivered on Monday as it has been ordered) which I said I wont as I Cant have my 2 year old kid sleeping on it. Anyway, I bought a matteress (hope they reimburse at least the fraction of amount they promised) and spent the weekend in the hope of a bed on Monday. I got a call on Monday that Bed is ordered now (they lied that it was ordered on Friday itself) now and new delivery day is Friday. Now imagine if I would gone with their idea of a camping matteress. I'm still clueless about other items if they would come or not as Landlord said that he had asked hamptons to advertise the property as unfurnished. And on top of that, Not given the parking yet as I was told while being lured to final this flat (I dont have a car but was told I can rent the parking out and that's why I didn't negotiate further). So here I am stuck for at least 6 months in this flat. Don't know whom to blame! One question to hamptons - Why should I pay my hard earned money to you as fee for your incompetence (and lies?). No one suffered other than my family - you are sitting comfortably in your offices and Landlord is fair in his point of view. Its sad that you do business in such an unprofessional way! Pathetic.
Amit · 25 October 2017
Agent replied · 23 October 2024
Hi Amit, thank you for taking your time to leave us your feedback. I am really sorry to hear about your experience. We understand that you have spoken to the branch manager about this issue privately. Please do not hesitate to contact our customer care department should you wish to pursue this matter: customercare@hamptons-int.com.
★★★★★ 5/5
TrustpilotWe have been very impressed at how…
We have been very impressed at how professional the approach has been when needing things fixed through Lockdown. We have had a number of Property Managers since starting our tenancy, Melanie Hudson is by far the best! She is personable, professional and highly efficient! A massive thanks is required and she's a pleasure to deal with. After having some horrible experiences with lettings companies and property managers, it is a breath of fresh air. :)
Philippa · 12 June 2020
Agent replied · 23 October 2024
Thank you for leaving us a review, we are delighted to hear you had such a positive experience and look forward to sharing your feedback with Melanie and the team. Thank you again.
★★★★★ 5/5
TrustpilotReliable, Professional, and willing to walk the extra mile.
Hamptons has helped us both in purchasing and managing our property. Their service is Professional. They are systematic, well structured and organized, yet accommodative and patient. They respond in good time and are always willing to be engaged with clients for other options to resolve problems. Willing to walk the extra mile to get results. Good management. We are deeply thankful to Victoria Beckett and her team of staff Grace, Anna, Molly and others who have all ably helped us to solve all our problems since 2021.
Harry · 23 November 2023
★★★★★ 5/5
TrustpilotHelpful estate agents that went the extra mile
We dealt with Sharon James at Hamptons when we rented a property last month - she came across honest and down to earth. She was always punctual and organised when sorting out everything we needed from viewings to getting all the referencing checks sorted. When one of our checks failed, she went the extra mile to sort it out for us and so luckily we still got the rental property, when it seemed at one point like it was going to fall through. I'd recommend working with Sharon again.
Clare · 21 November 2023
★★★★★ 5/5
TrustpilotProperty Management
Been very pleased with Property Management team at Hamptons. Danish Ashraf is very responsive and understands my requirements.
Julian · 19 February 2026
★★★★★ 5/5
GoogleThank you Hamptons for the fantastic professional service you provided during our sale and purchase. Selina was superb at keeping us up to date every step of the way and Mark and Paul were also excellent if she was not around for any reason. I would highly recommend this team, moving house is always going to be an upheaval but really helped take a lot of he stress away and I put this down to the outstanding communication.
Jessica · 25 October 2018
Agent replied · 23 October 2024
Thank you for taking the time to leave us such a detailed review, we really appreciate it! We understand that buying/selling a home is a huge transaction and we always try to make the experience as smooth and stress free are possible. I am so pleased to see that the team in Ealing have demonstrated that during your experience with us and I hope that we can assist you again in the future.
★★★★★ 1/5
TrustpilotDishonest
Why was i told by a Hamptons agent in West Hampstead that Countrywide has nothing to do with Hamptons when they are apart of the group and it states on the Hamptons site at the bottom of the page (Hamptons is a trading name of Countrywide Estate Agents Limited) Hamptons Estates Limited is an agent and subsidiary of Countrywide Estate Agents Limited and even have the same registered office. Why was i told a mistruth by your agent?
Thomas · 16 December 2023
★★★★★ 5/5
GoogleBuying a property is such a long journey for us, but thank you Selina for helping us all the way to get our dream house. A few years ago, we rent a very nice property from Hamptons Ealing and finally our days of renting will end soon with their help again. Thank you Hamptons Ealing for making our lives easier.
C · 24 October 2022
Agent replied · 23 October 2024
Thank you for your positive feedback of Hamptons Estate Agents Ealing. We are so thrilled to hear how happy you are with the service the team provided! We wish you many happy years in your new home!
★★★★★ 5/5
TrustpilotVery responsive and helpful
Very responsive and helpful to us as tenants, which is really appreciated. Madeleine Turns has been an excellent property manager and has helped us to sort any enquiries or issues quickly. Thanks!
Esme · 6 October 2025
★★★★★ 5/5
GooglePaul Daniel and Mark Peppin at the Hamptons have been excellent throughout the purchase of our property. As first time buyers the process is confusing and often drawn out, but they've been super proactive, fast and friendly. It's been so reassuring to know that they're at the end of an email or a phone call and on top of everything. Thanks so much!
Ruby · 17 April 2025
Agent replied · 13 May 2025
Thank you for your kind words! We are thrilled to hear that your experience with Paul and Mark at the Hamptons was excellent. It is our goal to make the buying process as smooth and stress-free as possible for first time buyers like yourselves. We are always here to offer our proactive, fast, and friendly support. Thank you for choosing us and congratulations on your new property! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotDanish Ashraf is a class act
Danish Ashraf has single handedly transformed my experience of Hamptons.
Mr · 2 August 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave such a fantastic review.
We are delighted to hear about the positive difference Danish has made to your experience with Hamptons. Your comments perfectly reflect the qualities we value most in our Property Managers, and it is wonderful to know that his proactive approach, professionalism and commitment have provided you with such confidence and reassurance.
Managing challenging situations is never easy, and it is especially pleasing to hear that Danish remained calm, professional and solution-focused throughout while working to achieve the best possible outcome for all parties. We're also glad that his sense of humour helped make even the more difficult situations a little easier to navigate.
Your feedback is greatly appreciated, and I will ensure that your kind words are shared with Danish and his management team. I know he will be thrilled to receive such high praise.
Thank you once again for your continued trust in Hamptons. We look forward to supporting you for many years to come.
★★★★★ 5/5
TrustpilotFriendly
Friendly, helpful and professional staff achieved a good result for us in difficult market conditions.
Allan · 26 June 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave this review.
We are delighted to hear that you found our team friendly, helpful and professional, and that we were able to achieve a good result for you despite the challenging market conditions.
Your feedback is greatly appreciated. We wish you all the very best for the future and thank you for choosing Hamptons.
★★★★★ 1/5
TrustpilotAvoid like the plague
If you are considering hiring Hamptons to let and/or manage your property, I would strongly recommend you don't.
Noelia · 4 June 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave your review. Providing a high standard of customer service is extremely important to us, so we are naturally disappointed to read about your experience.
We take all feedback seriously and would welcome the opportunity to look into your concerns in more detail and address the points you have raised. Please contact us at customercare@hamptons.co.uk with your details so that we can investigate thoroughly and respond appropriately.
Thank you again for bringing this to our attention.
★★★★★ 5/5
TrustpilotAn excellent company to rent a property with!
I’ve been renting a property with this firm since 2017 and recently having run into certain financial difficulties-this company negotiated a contract which would help me manage my finances and keep the landlord happy. The exemplary and very kind service was with Renewals Consultant Sara-Louise Wood. She took into account all sides of the negotiation and worked a suitable arrangement, very quickly, in order to remove any stress. I would definitely recommend renting with Hamptons, they are worth the money you pay, and although the three different contract renewal consultants I’ve dealt with were good, Sara-Louise has been the best. A great professional yet compassionate person.
T · 7 September 2023
★★★★★ 5/5
GoogleMark went above and beyond during the tricky and lengthy process of buying our home. We always felt he was responsive, easily contactable, helpful and walked us through the process as first time buyers. We couldn’t recommend working with Mark enough - he really was fantastic.
Maria · 24 October 2023
Agent replied · 23 October 2024
Hi Maria! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
