Trusted Agent profile · Ealing
★★★★★
1,674 reviews across 2 platforms
20 The Mall, London, W5 2PJ, Ealing, W5 2PJ
Part of Hamptons, see every office.
Hamptons's office in Ealing, at 20 The Mall, is rated 4.3 out of 5 across 1,674 reviews on two platforms, including 231 Google reviews rated 4.8.
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Every review we hold for the Ealing office, from every platform, shown as written. First names only.
5/5
TrustpilotPeace of mind at Hamptons
We’ve been using Hamptons to manage our property since 2010 and have just placed another property for let with them this year. David Whiting, our property manager, is exceptional. We trust his advice and direction on every job implicitly and we know it’s undertaken to the highest standard. Along side the ongoing management, we’ve also noticed how efficiently their contracts are handled and how they work so well as a team.
5/5
TrustpilotGreat property manager
Sarita has been managing my property for years and is a great property manager. She is smart, efficient, proactive and is a great communicator. The best by a long long way at Hamptons.
5/5
TrustpilotThanks to David Whiting for being quick…
Thanks to David Whiting for being quick in respond, and sort out any issue / maintenance. Can not thank him enough. David is so easy to approach and made our lives much easier.
1/5
TrustpilotNot very assuring
Went through Sadia Shakeel. Pretty unresponsive and had to chase her a couple of times regarding emails, very blunt over the phone, and just generally felt like I was bothering her when I had enquiries. Can't speak for the whole of Hamptons, but this personal experience with them I won't look too favourably on.
5/5
TrustpilotA Good Move
Basically it came down to Stella. She was the staff member we dealt with most throughout the process and went out of her way to be helpful and accommodating. This particularly applied after exchange of contracts when we needed to visit our new property with contractors several times to arrange for work to be undertaken. She always helped willingly with this and basically made it all possible.
5/5
TrustpilotThank you Alexia
Thank you Alexia, we have just completed on our flat and want to say thank you for such a professional, efficient service from start to finish. We appreciate all your help, many thanks!
5/5
TrustpilotGreat service all the way through the procedure
Great service all the way through the procedure of renting the flat, kept in touch when something came on the market knowing the situation I was in, the team was very patient with myself and went through the paperwork as it came through, will definitely use Hamptons again.
1/5
TrustpilotReally terrible
Really terrible - we’ve enquired about a property (or tried to) about 4 times and no one ever gets back to us - I don’t know why anyone would choose to work with people who actively ignore potential clients. Shockingly poor.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotExcellent Property Manager makes for an Excellent Service
In the two years I have been renting through Hamptons I had a great experience in customer service. My property manager, Eloise, has been absolutely perfect. She has always responded straight away and showed she cared about the issues I faced in the property, seeing them to quick and satisfactory resolution. I feel like she deals with me as a human being she can help through her position and not as just a customer. Highly recommended. Thank you, Eloise!
5/5
TrustpilotProperty mangers make the difference!
I have been working with Hamptons for a number of years now and I have to say it's been a good experience. The property manager I liaise with often, her name is Katie Tucker. She comes across as studious and seems to really care about getting the right results for her clients. Katie's communication is first class. Any times we have had questions regarding any work or where any problems arise at a property we can get concise information to support her Tenants and Landlords in the best possible way very swiftly. We work with a number of letting agents as contractors, we wish other letting agents manage working relationships as well as Hamptons!
5/5
TrustpilotGreat property management company with excellent personnel
I have been using Hamptons to manage my property for several years now and have been very impressed by the personnel that I’ve dealt with in various departments. In particular, I’ve been working with Lucy Desborough whom I can honestly say is one of the best property managers I’ve ever come across. She’s always timely with her responses, excels at finding solutions to difficult problems, and always goes that extra mile to help in any given situation. She’s an excellent communicator and works well with others across departments and outside of Hamptons. I always know that she’ll handle issues with the utmost diplomacy and decorum. She continues to be a pleasure to work with and I hope that she’ll always be my property manager!
4/5
TrustpilotAmy our property manager has been very…
Amy our property manager has been very helpful, especially lately when we had a number of repairs issues to deal with.At the same time we've had complaints from our tenants that when something breaks they get a number of different contractors coming and spending too much time 'inspecting the damage' and are then very slow and not always competent in actually repairing things. Once I introduced Hamptons to my own contractions who have a wide range of specialists, things went faster and smoother.
5/5
TrustpilotHamptons Horsham 5 Star Service
I'd be hard pushed to keep this review minimal in terms of the service and support that has been received by Hamptons and in particular our Property Manager, Petrina Whiley.Since the beginning of our Tenancy, Petrina and her colleagues have been on hand to offer assistance on a variety of matters and have always gone above and beyond to help resolve any issue. Even beyond that, the follow-up to ensure everything has been taken care of to our satisfaction is one of the personal touches we really appreciate.Massive Thank You as always to Petrina and of course the entire Hamptons Team in Horsham.
5/5
TrustpilotI’ve been dealing with David @ Hamptons…
I’ve been dealing with David @ Hamptons StAlbans for many years now and have always found him to be personable, helpful and extremely efficient in sorting out the inevitable problems that arise from time to time.As the Property Manager for the branch he definitely makes my life a lot easier.
5/5
TrustpilotHelpful advice from Hamptons
I have recently let out a flat that I own to a new tenant and a few unexpected problems have arisen. Kay MacCaulay from Hampton's has been an extremely supportive guide throughout the whole process: advising me on what needs to be done at every turn. She is in regular communication: replies promptly and courteously. While always making sure that both I, as a landlord, and Hamptons, as managing agents, strictly comply with legal and ethical imperatives ( which is very important to me), Kay has nonetheless offered me consistent, supportive and common sense advice on how to manage any tricky situations that can arise. Many thanks.
5/5
TrustpilotThank you Clair at Hamptons Caterham…
Thank you Clair at Hamptons Caterham for being so good and all of your patience and helpIn our move ,, regards Kevin and Annca
5/5
TrustpilotResults driven exquisite customer experience of buying and selling
Incredible service and experience as buyer and seller. From evaluating, selling, viewing and buying. The team are clear, decisive, effective & efficient. They targeted the correct potential buyer and found a early excellent match for my property. They also supported me to buy, with unwavering support, attention to detailed project management from start to finish. Such incredible client / buyer / seller relationship management - significantly better than any other agent previously used. A results driven company and team. Hamptons chiswick really are exquisite with property buying/selling. I’ve recommended them multiple times with continued positive reviews and success. I recommend them every time. They positively changed my perception and experience of estate agents!
5/5
TrustpilotHannah Morris
Hannah provided numerous letting options for us to inspect quickly and suitably. We were very pleased with her choices and were able to secure an excellent rental property. Hannah followed up efficiently to help us conclude the agreements without a hitch. We thank her for her diligence and assistance throughout the process
5/5
GoogleSelina and the team were fantastic in helping us find our first home! They were professional and responsive and helped us through our first time buyers experience! Highly recommendedPositiveResponsiveness, Professionalism
5/5
GoogleCannot recommend Hamptons enough. Mark was thoroughly proactive and professional, helping us at every step. Extremely happy with the service and commitment - thank you team Hamptons (sold in Northfields)
5/5
TrustpilotPositive review for Amy (Westborne Grove)
We are just over 6 months into a 2 year tenancy in the Notting Hill area. Amy from the Westborne Grove office has been a pleasure to have as our property manager, we have had a number of maintenance and pest issues and she has responded promptly and sorted them all out very quickly. Definitely recommend Hamptons and Amy for prospective tenants in the area.
5/5
TrustpilotHamptons have been managing our…
Hamptons have been managing our property for almost four and a half years. During that time we have had, and continue to have exemplary service. Our Property Manager, Katie Tucker, is always there for us and nothing is too much trouble. We feel we have a great professional, yet friendly working relationship with Katie. She has been an absolute superstar, especially with keeping in touch with us during the various Covid lockdowns, when it must have been very challenging for her at times, what with remote working, etc. It is extra challenging in our case as we are in Australia and working around the different time zones could be problematic, but it never is for Katie.Katie knows our property very well and liaises between our tenants and ourselves in a very professional and efficient manner. She always takes care to keep track of and follow up on any outstanding maintenance issues or problems arising from either party. We don't know what we'd do without her!
5/5
TrustpilotPatryk Lehmann of Hamptons
Patryk Lehmann of Hamptons, Property Manager of Maidenhead Branch has managed our property with absolute professionalism throughout . He has dealt with every issue with promptness, keeping all concerned informed of any progress,ensuring it is resolved to everyone's satisfaction.
5/5
TrustpilotHard working and thorough!
Hamptons treated me like part of the family from the start. Understanding of my needs, our timing scale and also the fact our precious dog would have to be taken into consideration when organising viewings. Alexandra worked hard to get the deal through and we felt totally in safe hands at a stressful time. Thank you!
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