Dexters Ealing reviews

★★★★★ 1/5

Trustpilot

Do not get involved

Do not get involved - don't waste you time and energy.I flagged the issues in the flat during the review and offer process with the letting agent. The next day we agreed on what is and is not possible to be fixed and "shook hands", I made an offer. Nothing had been done, which they informed me about on the day of the move.I arrived into an utterly dirty flat. The dirty mattress was part of the fixes I asked for. After escalation, was disgusted when the agent’s the line manager said her agent had not put her commitments in writing. They are backtracking from other promised fixes now too. A word is a bond concept is not the one Dexters is familiar with. The communications are patronising, arrogant, manipulative. They omit information that does not suit them. No works have been made within their own timelines and the only way to get a progress is to chase them. They have communications problems between themselves and problems that creates are being pushed to tenants.Have had around couple of dozen calls, including their management. It is a very very poor service, lack of ownership, dysfunctional communications, frankly, when someone misleads you, pretends it did not happen - how can you ever trust this firm.

ZH · 19 May 2023

★★★★★ 5/5

Trustpilot

I believe Rasel was the name of the…

I believe Rasel was the name of the employee that assisted me if I remember correctly. He was very clear and professional. Covered all my enquiries. Very helpful and respectful.

Amanda · 14 July 2023

★★★★★ 5/5

Trustpilot

Alistair was extremely helpful during…

Alistair was extremely helpful during the transaction and his co-operative work between all parties assisted with the eventual exchange of contracts.

Laurence · 15 February 2024

★★★★★ 5/5

Trustpilot

Brilliant service

Brilliant service! Indre has been amazing, very helpful and good communication. I would highly recommend Dexters services thanks to the help we have received from Indre

Ellie · 24 October 2023

★★★★★ 1/5

Trustpilot

Steer clear

Steer clear - they don’t allow you dispute any charges against the deposit (and even suggested that more charges ‘might be added on’ if we were to pursue any kind of appeal against them). They suggested they had done us a favour for not allowing the landlord to add illegal charges as a reason not to appeal the others. We had multiple experiences of rude and/or aggressive phone calls, in one case angry that we had underpaid on our final rent - only to find out it was their mistake and they had forgotten to invoice us weeks before. They also had no idea about our move out date (calling us to confirm move out with dates that were 2 weeks early, multiple times). Overall, it’s been a really stressful time consuming experience - don’t use them if you value your time.

M · 15 May 2023

★★★★★ 5/5

Trustpilot

A genuinely excellent agent

Pro-active, professional, friendly and interested in doing a good job. Jo from Dexters is all of these things. A true breath of fresh air and a delight to deal with. She can’t perform magic, no-one can, but she lets you know what she can do and how that’s going. She also gets an awful lot done too. Great liaison between landlord and managing agent. Excellent communication. I’ll stop now.

PAUL · 14 February 2024

★★★★★ 5/5

Trustpilot

Ibrahim is a great property manager

Ibrahim is a great property manager. He is both attentive and proactive with a great eye for detail. We feel safe working with him and clearly operates as a true professional. Thank you Ibrahim and Dexters.

Mark · 6 December 2024

★★★★★ 5/5

Trustpilot

Danny was a big help

Danny was excellent in swiftly resolving two minor issues with our property.

Oliver · 2 August 2024

★★★★★ 1/5

Trustpilot

Agent phoned to cancel a viewing 15…

Agent phoned to cancel a viewing 15 minutes before it was scheduled. I had to travel an hour to get there. He told me to improve my offer or not to bother with the viewing. Then he tried to push other viewings, which I had never indicated any interest in. I told him I was not interested in those other properties, and he demanded, I think quite rudely, to know how I could be not interested when I hadn't seen them. Dude, I saw them on Rightmove. They suck. That's why I'm not interested in them and never was.All in all the experience left a nasty taste in my mouth.

Richard · 10 May 2023

★★★★★ 5/5

Google

had a fantastic experience with Ealing Dexter’s, and I want to especially highlight Mehak’s professionalism and expertise. She was incredibly knowledgeable, approachable, and went above and beyond to ensure everything went smoothly. Her attention to detail and commitment to excellent service truly stood out. Highly recommend working with her and the team!

Aroob · 4 December 2024

★★★★★ 4/5

Google

We moved into our property in November 2022. After a slow start repairing some of the issues (we've dropped a star there), Nabeel Khan took over the reigns. He was very professional and empathetic about our situation and promptly got to work with the list of jobs around the property. A few more jobs remaining, but we're confident that with Nabeel on the case, we'll have everything sorted in no time.

Tayler · 27 December 2023

★★★★★ 5/5

Trustpilot

Great and professional service

Great and professional service. In parricular Erjon Bejtullahi was very helpful and enthusiastic agent who continuously helped through the whole renting process. Super happy with the service provided.

Marco · 24 August 2023

★★★★★ 5/5

Trustpilot

Helpful, Friendly, Attentive

Hope Jones has been super friendly and helpful in mine and my sister’s search for a property to rent, always quick to respond and attentive to our needs, would recommend!

Annabel · 29 June 2023

★★★★★ 5/5

Trustpilot

Good customer service

Donalina is very helpful and always prompt response as our property manager. Many thanks.

Willow · 21 June 2024

★★★★★ 1/5

Trustpilot

Avoid this agency

They kept trying to push a 3 year contract on us, after a lot of back and forth we got it down to 2years and 3 months (still not ideal), we were also told the flat was unfurnished and then when we put our offer in they told us it was fully furnished which turned out to include an array of random items and ornaments, an old rusty meat grinder (I'm not even joking) none of which were mentioned before signing anything and they tried very hard to get us to keep the old, lumpy and stained mattress, which luckily after a lot and back and forth, we manged to get them to remove. When we moved in the flat was filthy and the garden was a tip.We had multiple problems during our stay, all of which took far too long to get resolved, one of which was a gas leak that Cadence had to come around to investigate and then turn our gas off, we informed dexters about this and then a few days after asked them again when someone would be getting sent out to fix the issue and they acted like it was the first time hearing about this.At the end of our tenancy they tried to charge us £300 for the garden and £120 for a "top up" clean even after showing proof we hired professional cleaners and evidence of how much cleaner and neater everything was now compared to how it was left to us. We obviously disagreed with them but they kept saying if we went to the TDS we would lose so there would be no point in trying but luckily we didn't listen to them and went to the TDS who fully agreed with us and we got our full deposit back which was great but a lot of effort to go through and a long wait just to get our deposit back.If you're looking to rent, then avoid dexters at all costs and if you're currently unlucky enough to be renting from them, then make sure to go to the TDS when they try to steal your deposit after your tenancy is up.

Andy · 1 May 2023

★★★★★ 5/5

Trustpilot

Andy was really helpful & look forward…

Andy was really helpful & look forward to him helping us further in the near future

KEEC · 13 May 2024

★★★★★ 5/5

Trustpilot

Extremely Professional

Matt was extremely professional in all his interactions and really helped facilitate meaningful discussions with the sellers. It was a pleasure to work with him to find our next home.

SB · 26 June 2023

★★★★★ 5/5

Trustpilot

Dexters

Having recently used Dexters with the assistance of selling my property, both Carlo and Alistair were extremely helpful with assisting throughout the process to ensure the sale went as smooth as possible. Would highly recommend their services.

Joe · 2 November 2022

★★★★★ 1/5

Trustpilot

just particular agent

just particular agent, so they book a viewing to my place and I was concentrating on other stuff during the whole visit, and would expect the agent to answer the questions from the visitor. Yet, the visitor kept trying to ask me things e.g. the epc, tax band and whether the heater is electric while I believe the agent should know the answers (these are basic stuff), yet he just folded his arms and allowed the visitor to bother me. At the end, I just said 'you should ask the agent, he might know more.' Then the agent put a long face to me. The whole thing is unprofessional and ridiculous.

Dorothy · 22 April 2023

★★★★★ 5/5

Trustpilot

Donalina is great

Donalina was really helpful and responsive when we had an issue with our heating. She immediately put us in touch with the maintenance team, who also responded very quickly. Very happy with this service.

Tessa · 16 February 2023

★★★★★ 5/5

Trustpilot

Excellent support

Daragh was incredibly helpful with an issue with building work downstairs. He responded immediately and was in constant contact throughout until the issue was resolved. Can't thank him enough and very impressed with the service!

Alex · 9 December 2024

★★★★★ 5/5

Trustpilot

We had a great experience with Sarah…

We had a great experience with Sarah Rodrigues, Senior Property Manager at Dexters.

Himanil · 23 September 2026

★★★★★ 5/5

Trustpilot

Great lettings agency

Dexters has been a great agency to work with. They’ve handled the moving process/property management efficiently and swiftly, and with total professionalism. My rental property has been managed by Jadasa Andjadiumi - who has been extremely supportive and efficient in ensuring that all the procedures run smoothly. Having worked with other agencies in the past, I’m very happy to now be working with Dexters as their services are unmatched.

Homar · 24 January 2024

★★★★★ 5/5

Trustpilot

Amazing service!

As a tenant Indre is the best property manager I have ever dealt with! She is professional and deals with maintenance issues quickly. Thanks Indre!

Lee · 25 October 2023