Every review we hold for the Ealing office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThis was the worst experience I have…
This was the worst experience I have ever had. No help for the renter. I thought maybe their only focus was for the property client but I have heard from their experience it has been just as bad.I would never use them again. Appalling.
Victoria · 10 February 2023
Agent replied · 23 October 2024
Dear Victoria, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotI am very tired of seeing outdated ads…
I am very tired of seeing outdated ads on Dexters website. I am looking for a place to rent at the moment, called one of the offices. They said the flat is gone in December! Come on guys we’re in March. They weren’t willing give recommendations for the other flats. Quite disappointed!
Sophie · 6 March 2022
Agent replied · 23 October 2024
Dear Sophie, We are sorry to hear that your experience with us didn’t go as planned. I am unable to find you in our database. If you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotYasmin
Yasmin, was very friendly from the first day she met me personally at the agency, she is accompanying me and helping me to find a new home to live! very attentive and always answering my questions quickly. grade 10!
Morgana · 3 July 2023
Agent replied · 23 October 2024
Dear Morgana, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleAlex and Lucy have been very helpful throughout the process of deciding to rent out my flat. They have been friendly, have responded to all emails and calls quickly and have gone out of their way to find a tenant in a short timeframe, whilst providing advice for me as a first time landlord. I would highly recommend them.
Claire · 23 October 2020
Agent replied · 22 October 2024
Dear Claire, Thank you for your review regarding your experience with our Northfields Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotPam Simmons at Dexters
I deal with Pam Simmons and , since she has been on my case, the service from Dexters has been first class. Always responsive, helpful & friendly. No queries left unanswered . Highly recommended
David · 6 November 2023
Agent replied · 23 October 2024
Dear David, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat support
We had a heating system issue at our flat and Jada Palmer provided such a supportive and helpful service. She organised the plumber's visit, the problem is set out now, thanks to her efforts.
Hasmik · 6 November 2023
Agent replied · 23 October 2024
Dear Hasmik, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThanks for continues support.
Jimmy over the last 5 years have provided great customer service,He is very helpful in answering all the questions as well as helping in finding good tenant and follow up the matters until it is settled.Keep up the good work and hope to get continues support and service from you in future.
Nareshkumat · 18 February 2022
Agent replied · 23 October 2024
Dear Nareshkumat, Thank you for your kind comments regarding Jimmy and your 5* review. We really appreciate you taking the time to leave a review and we are thrilled you have had such a pleasant experience over the last 5 years. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotStaff at Dexters very kind and helpful…
Staff at Dexters very kind and helpful with my landlord issue and were very accommodating to resolve issue swiftly. Nabeel at the Ealing office was a star. Went above and beyond.
Fatima · 9 January 2024
Agent replied · 23 October 2024
Dear Fatima, Thank you for taking the time to leave a lovely review regarding Nabeel. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExemplary management
I wish to commend Ledi Peka who managed a flat I was renting out. Simply put, she was always responsive, prompt, efficient and friendly.
Adam · 24 May 2024
Agent replied · 23 October 2024
Dear Adam, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleBlair from Dexters Northfields office was very nice and helpful throughout our flat searching and viewing process. You'll be in good hands with him as your agent!!
Ieva · 26 March 2024
Agent replied · 22 October 2024
Dear Ieva, Thank you for your kind comments regarding Blair and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters have been renting my property for a year.
Dexters found excellent tenants. One of the reasons I chose Dexters was because of their maintenance team. I have not been disappointed. They have been very responsive - even for emergencies at weekends!
Tony · 17 November 2023
Agent replied · 23 October 2024
Dear To ny, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotSmooth process
Smooth processWe had Jessica C. who was dealing with our search for a flat she helped us a lot as well as continuously updated us throughout the whole process. A lovely lady also showed us the flat during viewing she was very patient with us and really went into detail.
KB · 4 May 2022
Agent replied · 23 October 2024
Thank you for your review, and mentioning your experience with Jessica. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDeposit Refund-Bailey was helpful and efficient
Bailey helped us process the refund of our deposit. She was very prompt and coordinated necessary bits with the landlord very effectively and politely.
Suditi · 21 May 2024
Agent replied · 23 October 2024
Dear Suditi, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotI’m a client of dexters and they are…
I’m a client of dexters and they are brilliant at what they do highly recommend them especially khadija and her team she is always on point and always happy to help any issues
Shah · 15 November 2023
Agent replied · 23 October 2024
Dear Shah, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotAlways helpful
The Dexters North Property Management Team have been so helpful with every maintenance issue I have had. Petros especially is always kind and ensures any problems are addressed promptly. Very happy with the service.
Hanisha · 19 October 2023
Agent replied · 23 October 2024
Dear Hanisha, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you very much to our agent Zendeca Sinclair🥰
We rented the house through Dexters agency Battersea. I want to thank very much to our agent who took care of us. Her name is ZENDECA SINCLAIR. She was always very kind, courteous and very helpful. We thank her very much for his service. I wish you all the best.Thank you 🥰🥰
Claudia · 14 January 2022
Agent replied · 23 October 2024
Dear Claudia, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotI would like to say a huge thank you to…
I would like to say a huge thank you to georgie boon for finding myself and my friends a flat ! We were worried about not finding anywhere but once we had spoken to georgie she had taken the stress away ! Professional and helpful from start to finish ! Thank you again !
Sophie · 17 September 2021
Agent replied · 23 October 2024
Dear Sophie, thank you for your 5* review. We are pleased to read that you have received great service and hope we can be of assistance in the future. Kind Regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleI have been extremely happy with the very professional and friendly service offered by Daniel Bradshaw and Jourdain Lay at Dexter s Estate Agency in west Ealing. They are very responsive to any queries and the rental process was a very smooth one.
We would highly recommend them to any prospective renters/landlords.
Kathy · 24 July 2024
★★★★★ 3/5
TrustpilotOne aggressive sales person but good management response
I said I was I interested in a flat.A lady called me 3 times in less than a minute the next day.When I finaly picked up, I said I thought it was urgent as I had 3 calls back to back but that I was at work. The lady on the phone insisted, said that if I couldn't make it today or tomorrow before 4pm it would be gone. I said I couldn't, she said "ok" and simply hung up obviously upset without even saying good bye.Management called me back after my bad feedback and was very nice and apologetic saying this is not the way they normally deal with people. So not too bad in the end.
Nathalie · 13 July 2022
★★★★★ 5/5
TrustpilotExcellent
Petros, the senior property manager, has been brilliant recently. His calm and friendly manner, his willingness to help and general ‘nothing is too much trouble’ attitude has been very welcome to us! Really excellent.
George · 10 October 2023
Agent replied · 23 October 2024
Dear George, Thank you for your kind comments regarding Petros and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotOutstanding service
We have worked with the Team at Dextors since 2018 and they have been outstanding. I cannot speak highly enough of Steve, Lee, and the team and would recommend them in a heartbeat.
Mr · 26 October 2023
Agent replied · 23 October 2024
Dear Gary, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotFantastic Team
We are “first-time landlords”, with no prior experience renting a property, and the service and support that we received from Dexters Battersea could not have been any better.Zendeca, Tom and the rest of the team are not only very friendly but also so professional and well trained to do their job.Thanks.
Esteban · 14 January 2022
Agent replied · 23 October 2024
Dear Esteban, It’s great to hear that you have had a brilliant experience with our Battersea office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotExceptional Service
Dealing with Dexters was a delight following some very negative experiences with other estate agents. Billy Goggin from the Acton office has been unbelievably helpful through the process of finding a flat, and right through the tenancy. He always goes above and beyond to answer any queries - I highly recommend using Dexters.
Becky · 16 September 2021
Agent replied · 23 October 2024
Dear Becky, It’s great to hear that you have had a brilliant experience with our Acton office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotGreat Service
We were served by Charlie Shinn who was very helpful. He drove us around many properties in the area and gave us a very good idea of what the properties and the neighbourhood were like.
James · 25 August 2023
Agent replied · 23 October 2024
Dear James, Thank you for the 5* Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.