St Modwen Homes Dursley reviews

★★★★★ 5/5

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Great work fixing snagging

Fantastic work from Rob W. Clearly communicated what work he would be doing, was very clean and left no mess. Rob sorted all the issues and was very pleasant and polite. Great experience overall from St Modwen

Connor · 13 November 2024

★★★★★ 5/5

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Glan llyn site

We live on the glan llyn site in Newport and really enjoy living here. The house designs are lovely and everyone is really friendly. Josh the customer care manager is great, easy to get hold of and is always willing to visit to take a look at issues which we really appreciate. I would highly recommend st modwen.

Dan · 6 October 2023

★★★★★ 5/5

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Grateful for the St. Modwen Sales Team's Exceptional Support in Our First Home Purchase

Thank you to the St. Modwen Sales Team, Wendy, Jayne, Aaron, and Caroline, for guiding us through the process of purchasing our first home. Their professionalism and attentive support made all the difference, ensuring our requests were promptly addressed.

KingyanRebekahWong · 8 September 2024

★★★★★ 5/5

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So far allbwen a good experience

So far all been a good experience. Jess has been very attentive and informative, hopefully this remains the same for the duration of the process

Stephanie · 10 May 2022

★★★★★ 4/5

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Build quality is good, But!

I've been in the house for almost 3 months and there is still work that needs finishing of.Build quality is very high, but information flow from the sales team to the builders seems to not always work impacting the buyer who has to chase on work to be done whilst they are in the house.And the handover didn't match my expectations, no new home stickers or posters on the door just a handover of keys basically.

T · 8 October 2021

★★★★★ 4/5

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The customer services Annika is very…

The customer services Annika is very good and helpful.

Wai · 3 October 2023

★★★★★ 5/5

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Excellent service from Rob and Matt

Excellent service from Rob and Matt. Very efficient, completed in one day, tidy and left no mess. Would highly recommend! From a resident on East Works estate, work carried out on 19th December.

Mr · 21 December 2024

★★★★★ 3/5

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The sales advisor was okay except it…

The sales advisor was okay except it felt like he was rushing the whole process and cared more about finalising the sale than giving me all the information I needed before making a decision. I was never informed about the timings of how quickly everything needed to be sorted and found myself asking a lot of questions that I think should have just been told to me without me having to ask.

SO · 19 April 2022

★★★★★ 5/5

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John @ Stillwater, Newport

John has had to visit my home a few times to rectify a few small snags and issues.He is always punctual, polite, considerate and professional.His work is always thorough and of the highest standards, but he’ll always check I’m happy with it before leaving.He’s a credit to St. Modwen Homes.

Dave · 20 February 2024

★★★★★ 5/5

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Rob Wainwright - Snags

Rob Wainwright came to our house to sort a few problems we had and he was amazing. Sorted all of our snags with no bother at all and in little time. Very friendly and polite. Cheers Rob 👍🏼

Sam · 20 September 2024

★★★★★ 5/5

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John who is a technician for Glan Llyn…

John who is a technician for Glan Llyn St Modwen has been brilliant since we moved in. As you’d expect there’s always a few things in the snagging list but once John had been in to fix you’d never even know! Thank you for great work this year.

Claire · 23 March 2024

★★★★★ 5/5

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Matt & Rob - Amazing!

Matt & Rob attended our property to complete some remedial work off the snag list. They have done a fab job! So pleased with the quality of the finish. They both worked really hard (in a very warm house, sorry about that!) and were so helpful, polite and informative. Appreciate all your help, thanks.

Sal · 10 November 2023

★★★★★ 5/5

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Brilliant works by Richie

I had had Richie from StModwens come to sort out all most of my issues at my home and he has always been absolutely brilliant. He is reliable, great customer care, trustworthy and delivers a high quality finish to all his works.

Emma · 7 July 2024

★★★★★ 5/5

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New Home

Just got into my new home through St. Modwens. I think they are the best especially for first time buyers like me. I can tell you for free that the process till you get your keys is smooth and their services are top notch. I'd recommend them and for me it's a 5 star delivery

Osas · 9 October 2023

★★★★★ 5/5

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Shirley was absolute excellent and made…

Shirley was absolute excellent and made the whole process of selecting our dream home easy! Could not praise her any higher.

Adam · 6 June 2022

★★★★★ 1/5

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What to expect when buying with St Modwens…

What to expect when buying a house from St Modwens - Disgusting customer service. - Terribly finished product. - Constant chasing. - Lengthy and stressful remediation. - Short term ‘patch up’ solutions. If you value your time and money DO NOT buy a house with St Modwens. What’s worse then the quality of their finished product is Moodwens disgusting customer service. Now this is not the fault of any specific individual but the company itself. Since we moved into our new home we have been passed onto 5 different customer service advisors, each one was given no handover information about the outstanding issues in our property. Not to mention the 3 site managers they had whilst building the reminder of the plots, who we initially were told to raise issues to. We later found out issues which were raised to the site manager were never reported formally. I find it absolutely appalling that every time I raised a new issue, followed up on an existing issue or provided pictures the correspondence was lost on their end. How does this company function?! No wonder you have such a high staff turnover. Modwens have no idea what contractor they used for our house and so they either send over contractors that have nothing to do with the issue that was raised, or somone who will (quite literally) patch up problems instead of fixing them. They either send contractors to my house without letting me know (thank you ring doorbell!) or when I do arrange appointment and take time off work to make sure I’m at home to accommodate builders, no one attends! We have chased, and waited almost 2 years for big issues to be fixed, like the balcony that’s leaking into our study ceiling (Modwens painted over the water stained ceiling TWICE instead of trying to rectify the real issue), the terribly fitted guttering that’s keeping us up at night by letting rainwater crash into the canopy above our front door (which as a result has started to crack and leak!). The back door which was ‘fixed’ at least 3 times. The light which tripped our entire house because it was full of water, clearly not quality or safety checked. The waterlogged garden which has now resulted in mould growing up the side of the house and fences. The carpeting which we paid extra for which is already fraying, hasn’t been tucked in placed and is coming out in lumps. Just to name a few. As for the carpeting, my parter hasn’t suffered from Asthma for over 20 years but as soon as we moved into the house he had to start using an inhaler. This is absolutly due to the carpets that Modwens had installed, which we were told were hypoallergenic before purchasing! as well as their lack of dust suppression during construction which covered our entire house, cars, vents in thick yellow construction dust for over 12 months. Our next door neighbours have experienced the same issue with their health and the carpets and have been ignored by St Modwens. We’ve had to get the carpets professionally cleaned at our cost to get rid of the dust. After visiting a doctor my partner is now having to use inhalers daily and we are seriously considered moving house to improve his health. As expected when this was raised to Modwens they did very little other than apologise and offer to pay us for the cleaning, which they never did and we’ve had to cover the cost of professional cleaning required.I wish this was a stand alone issue that only we were experiencing, but our neighbours have also had the same experiences and continue to fight Modwens to get issues fixed with their houses. So if you value your health, time and money stay away from this company!

Weronika · 24 February 2024

★★★★★ 5/5

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It's a bit soon …

It's a bit soon to give a review as I have just reserved awaiting my mortgage in principle, however Helen at the taunton branch couldnt have done any better lovley, approachable knowledgable lady told me exactly what to do next being the first time I've purchased a house, with regards to how St Modwen homes perform after sales and the house its self we will see

Tone · 3 October 2022

★★★★★ 5/5

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Dave Powell - A Great advert for service at your company

Great experience with Dave who came to work on some insulation for us. He was prompt, polite, extremely tidy, informed us about each process as it was being done. Extremely thorough making sure everything was to our satisfaction. Works well with the team at the South West division as once informed they got the ball rolling and arranged everything.

Nicola · 13 May 2023

★★★★★ 4/5

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Everything from the beginning to the…

Everything from the beginning to the completion date was explained well and professionally. Apart from one thing when I had problems with my mortgage lender. I was told my house could be put back on the market for not having the money on the original completion date. Even after I had paid the deposit for the house. And then there didn't seem to be such a push for another month after that

Chris · 3 November 2021

★★★★★ 1/5

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I put down a reservation fee £500 for…

I still haven’t received my money I have written about this to my MP about this sharp and illegal theft I put down a reservation fee £500 for kiln gate development I changed my mind and ask for refund till date i still don’t have my refund. It’s going to two months now. When I call staff either don’t pickup or they lie about sending cheque in the post

Jim · 13 April 2022

★★★★★ 5/5

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Excellent Maintenance Services

Would like to extend my heartfelt appreciation to Mr Rob Wainwright and Mr Matt Trevor of St Modwen Homes who did an excellent job in repairing my kitchen drawers this morning.

Alfred · 27 November 2024

★★★★★ 5/5

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Great experience

Great experience, Olivia was fantastic and very patient to ensure we chose the right option for us!

GD · 26 September 2022

★★★★★ 1/5

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This is not a five star company!!!

This is not a five star company and the quality of finish in the house I purchased was shockingly bad! An older person, who has purchased many new build homes in my lifetime, this has been by far the worst experience! After reservation they reduced my plot size, and after exchange of contracts they bricked up a lounge side window because it would not pass NHBC regulations!!! I have just spent £3000 on decorators to try and improve the finish everywhere. My snagging took one year and 56 men came to my house in that time. Carpentry, windows, plastering, mastic work was all absolutely terrible. It took 8 months for them to provide 26 kitchen doors with the handles on straight. 8 window units replaced. Cabinetry and fixtures damaged - and they send a home tech company to try and patch it all up! My central heating was incorrectly piped! Contractors who work on these homes just do not care about the standard of work and the homebuyer, who after completion has no financial leverage, is left with all the stress, intrusion and expense of trying to sort it out. Anyone buying one of these homes must use a professional snagging surveyor. They have refused to remediate my garden fence which will cost several hundred pounds! And the standard response they give to complaints beneath these views is ridiculous - because people have already dealt with customer services by the time they write these reviews! The company is ruthless and aggressive and buyers should be aware of this. I will never forget the stress and ill health buying this house has caused me, and no-one at St Modwen cared. They are only concerned with profits and their bonuses.

Penny · 26 January 2024

★★★★★ 5/5

Trustpilot

The customer service with the…

The customer service with the technician John at glan lynn south wales has been outstanding all the works that need to finished such as painting and plastering fixing cracks have been done with exception I’m very happy with johan marshal Galn lyn is fantastic thank you for always helping me 5 starts for customer service

Lubabah · 8 August 2023