St Modwen Homes Dursley reviews

★★★★★ 5/5

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John & Callum - Glan Llyn, Newport

John and Callum did a great job on fixing our "squeaking" upstairs floors. They had been driving me nuts for ages, but the guys came in, identified the problem and fixed it professionally. I was initially concerned when they started cutting a hole into our kitchen ceiling, but afterwards you wouldn't know anything had been done at all. Great fix, great guys :-)

Rachel · 2 October 2024

★★★★★ 5/5

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Resolution to a 'snag' on a new home.

Lee & Callum addressed an issue I had originally reported 15 months ago in Jan 2023 on the Littlecombe Estate in Dursley, Gloucestershire.Lee had previously completed some snagging for me. Both chaps provided an efficient and excellent service. The St Modwen Homes organisation could learn a lot from these chaps, both in how they treat customers and their openness/acceptance in what's required and the best permanent solution.My thanks go to both Lee & Callum.

Ken · 18 March 2024

★★★★★ 5/5

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Josh beesley has been fantastic towards…

Josh beesley has been fantastic towards my after care of my home ans is very respectful and understanding to all the teething issues of my new home any issue that have come my way he has always fixed and relate with the matter at hand works are always done with so much care and the finish is outstanding I’m extremely happy with the customer service form josh and the works taken out by the technicians thank you glan lyn new port south wales

Lubabah · 7 November 2023

★★★★★ 5/5

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Great Experience with Sales at Glan Llyn Newport

Simon and Toni have been exceptional, from first reserving up until completion. We had some issues along the way, multiple buyers pulling out at first and a change of solicitors in our chain causing more delays. We were meant to complete in June but ended up in September. The sales team were great with everything and even did a lot of the chasing for us.Really happy with Liam on the site team too, allowed us access to the plot to measure and plan our new home layout, even installed a new TV bracket for us since the building team would know where the studs were so we could worry about one less thing come moving day.Would recommend to family, friends and colleagues to purchase with the St Modwen's Glan Llyn team. We had an amazing experience and feel like very valued customers.

Gareth · 5 November 2023

★★★★★ 5/5

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Excellent customer care from Josh and…

Excellent customer care from Josh and team. Thank you 🙏

Rachel · 11 December 2024

★★★★★ 1/5

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Outrageous Price Increase Since Reserving

Disappointed to see the house of our dreams, our forever home (The Hiero) at the point of reserving has risen from £291,000 in December 2022 rise to £329,950 October 2023 at Banbury Place. Shame that you cannot or will not fix the price at reserving like other builders do.It outpriced us and seems slightly unfair. That aside, we have now gone with another housebuilder and made a reservation and that price will still be honored when it's ready in April 2024.

Ian · 27 October 2023

★★★★★ 5/5

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Glan Llyn - Cant thank Josh and Callum Enough

I want to express my gratitude to the outstanding customer care team at Glan Llyn. I moved here in July of this year, and throughout my time as a resident, the customer care team has consistently delivered exceptional service, earning a solid 10/10 rating.In particular, Josh and Callum, who truly went above and beyond for me today. In fact, I can confidently say that I've never experienced such exceptional customer care in my entire life.I had purchased an integrated dishwasher from an external company, but the installation was not great. I reached out to Josh and Callum to explain the issue and within just 10 MINUTES, they arrived at my front door, tools in hand, fully prepared to resolve the problem. They quickly diagnosed the issue, expertly fitted the dishwasher, and ensured everything was in perfect working order. To top it off, Callum even offered to attach the dishwasher door, a task I was dreading and thought I'd have to tackle on my own.Words cannot express my gratitude. It's evident that no problem is too big or too small for the St. Modwen Glan Llyn team to handle, and for that, I am very thankful. You've turned my move into my first house into an incredible experience and I would recommend St.Modwen to anyone.

Michael · 25 October 2023

★★★★★ 5/5

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The staff have made the difference

The staff have made the difference, and are well deserved of this 5 star review. Whilst the house was finished to a very high standard, it was not without some minor faults that needed correcting. Nothing was too much to ask of the site staff, Dean in particular, has done everything he can to help rectify any snags that have surfaced these past 2 months. Dan at customer service has made efforts every week to ensure we are being looked after, and Caroline & Mercedes, who have been involved in the purchase from Day 1 in March, have never been too busy to help. We can't credit the people of St Modwen enough, and I hope that the company recognises that without their effort and professional courtesy, St Modwen would simply beselling houses, and not building homes.

J · 25 October 2023

★★★★★ 1/5

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Disappointing & expected more!!

Although we love the product, location and design of our new house this has been let down but the numerous issues we have had over the last 3 months.This is mainly down to poor workmanship, carelessness and cost cutting!Our impression is St Modwen want to be 5 star house builder on a 2 star budget.We have had 4 water leaks and various other issues… St Modwen have been quite attentive but these issues are not what you expect when moving into a new property.

Michael · 20 October 2023

★★★★★ 1/5

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I cant wait to move. Award winning? Not after a few years.

After 4yrs of moving in, they decide to build opposite and for 8 months we've had non-stop JCB reversing bleeps at top volume (even though they can change the sound, have someone supervising & turn it off on the weekends when most people are actually around) and loud music played by the workers (we've asked more than 3 times for this to be turned down) and the dirt making our balconies and windows filthy and after letting Customer Services know (they reply every 2 months) their response was basically "we're leaving soon" which isn't good enough.They also didn't put cladding in our building which meant we have to pay more every year for insurance, yet they put them in the following buildings, which we would've helped to bankroll.They stuffed us with an awful property management company which has awful TP reviews who do next to nothing for the thousands of pounds they demand.St Modwens might be award winning but thats because they ask for reviews straight away, when everything seems rosey. Ask people who have lived in their homes for a few years and they'd win zero awards. I cant wait to move.

Ian · 19 October 2023

★★★★★ 5/5

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Excellent service

The service we have had from start to finish has been fab! From reservation to moving into our new home went really smooth and quick! Olivia in the sales office kept us in the loop throughout all the paperwork side of things. Bob and the lads on site have been more than happy to come and sort out any snags we have had! I would really recommend to anyone who is thinking of buying a new home to buy from St.Modwen Homes! 😊

Miss · 17 October 2023

★★★★★ 5/5

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Very efficient team

I have bought my house from St Modwen development (Langford mills project). I am very much satisfied with their customer service, specially how Tanya (the site manager) and Elaine responds with any of my queries about my new house. They are very thoughtful of me and they acknowledge my situation very much. I truly appreciate it. I am very much happy with the entire design and planning of the house as well. I wish all the best for St Modwen homes.

Sultana · 17 October 2023

★★★★★ 5/5

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Mihail Bujor was able to fix my painting snags

Mihail Bujor was able to fix all outstanding painting snags to a high standard and with significant care and cleanliness. I have pleasure in recommending him as an excellent technician.

Ms · 29 November 2023

★★★★★ 5/5

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Kyle at Snibston mill is amazing.

Abbie · 17 May 2026

★★★★★ 1/5

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Preventing my Sale

I did have snagging issues when I moved in, they were sorted very quickly and the site staff were amazing. Then the worst started, the sales team had lied and misinformed us, causing surprise bills and stress for my whole block, but that’s not all …I am exceptionally unhappy, there has been so many issues and problems with the paperwork from when I purchased my flat. It is now loosing me a house, now I am trying to sell. Been waiting over a week for not just a reply, but a basic acknowledgement of my requests and/or chases! Auto replies do not count, just prove that I have emailed the right place. Honestly this experience has been so bad I would urge anyone to stay clear of this developer.

Consumer · 30 September 2023

★★★★★ 5/5

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Still Water site

Josh has been great and gone above and beyond for us! Always helpful and supportive.

Abbie · 4 September 2024

★★★★★ 5/5

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Excellent service

Thanks Tigan and Claire for all your help and support.

Sumesh · 20 November 2024

★★★★★ 1/5

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TV reception - Locking Parklands

It would appear that 1* is the lowest that I can give but, given my recent experience with St Modwen, I would have given 0*. St Modwen is responsible for providing a TV service to residents on Locking Parklands using a communal satellite dish and aerial but a number of residents have not had this service for some weeks now. I have only been provided with updates on the issue by calling St Modwen's customer service desk each day and, from the updates that I have received to date, not much progress appears to have been made to rectify the issue. My experience is that St Modwen are poor at communication and appear to not value its residents. My partner works for the NHS in an Oncology Unit - it is a demanding role and, quite often, it is emotional - and she would like to come home and relax watching TV.

Steven · 22 September 2023

★★★★★ 5/5

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We live on Stillwater site

We live on Stillwater site, Newport, Wales, moved in September 22, we have not purchased a new build before and did not understand the concept of snagging. We spoke to the site (Paula) who was very helpful and gave us an email and telephone to call Rubin and Josh Beesley for various snags.Both Josh and Ruben have been fantastic very professional and understanding.Our snags were dealt with quickly, without any disruption to us.When ever we contact Josh, he would contact us and arrange to visit. Josh would promptly resolve any issues. Excellent Customer Service and appreciate for all the service provided from the day we moved in.We love our house it gives warmth and welcoming vibes.

Mrs · 21 September 2023

★★★★★ 4/5

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New home update

We've now been living in our new home at Stillwater Glan Llyn for over a year now and it looks as if things are finally settling down now at this site. Having bought a new build for the first time we didn't have a clue what to expect, but it was quite hard living on a building site for the first few months. The site team were excellent....from sales team through to the site managers and customer care team. We had a few snags that needed sorting and a major job with a water leak in the kitchen, but this has now been sorted out. We still have a few jobs that need sorting out, which is why it's good that you have the 2 year warranty after you've bought the house. I guess you will always have teething problems with a new build but as a family we are more than happy with our new home, location is perfect and it's so quiet around during the evenings. Thanks again guys

Kevin · 13 September 2023

★★★★★ 5/5

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Emily from Pear Tree Fields has been…

Emily from Pear Tree Fields has been helpful from the start go! We are first time buyers and she has given us all the info we need and feel so relaxed about the whole process. Emily is so lovely, and has attention to detail l! 100% recommend!

Corrine · 2 April 2022

★★★★★ 5/5

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Rob & Matt Both Have been attending my…

Rob & Matt Both Have been attending my house for a good few days, I just want to say they carried out the works that needed doing in the property brilliantly, moved all my furniture back into place which was very helpful and were very fast and efficient. Excellent customer service provided throughout. Well done guys keep it up.

Armani · 25 October 2024

★★★★★ 5/5

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Great service from St

Great service from St. Modwen regarding my new home. All snags were fixed promptly and the team was available to assist.Very impressed with site managers Jason and Ben, the project manager Peter as well as the builder team.The sales consultant Theresa Bullock was absolutely fantastic and reasonable.Would totally recommend them!

Monika · 17 September 2021

★★★★★ 5/5

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The technician Rob

The technician Rob is very helpful, nice and professional to complete our requested job at my house. We are so thankful for his help.

Nao · 1 March 2024