5/5
GoogleViewing went well aaron was very helpful
Trusted Agent profile
Urban Base Executive reviews
★★★★★
21 reviews across 2 platforms
61, Saddler Street, Durham DH1 3NU
Urban Base Executive's Durham office at 61 is rated 3.4 out of 5 across 21 reviews on two platforms, including 19 Google reviews rated 3.6. See how it compares with other estate agents in Durham. Checked 9 October 2026.
Reviews
Every review we hold for the Durham office, from every platform, shown as written. First names only.
Google5/5
GoogleAaron was great on a viewing
1/5
TrustpilotUrban base? More like two-faced.
Absolutely awful experience with this company I’m afraid. My family was looking for a new home to move into as we have been in our privately rented property for the last 23 years. It started out looking quite promising as we found a property through this real estate agent that looked really lovely, we went to have a look at it and decided that yes we would like to take the property. At the outset we did explain to the real estate agent that because we had our own company that had financial issues because of the Covid situation that affected the whole world, with many other businesses facing financial issues due to not making any money during this period, this was a very common occurrence for so many people and so many people have had their credit affected because of it. We did explain this and they said that this would not be an issue. They then asked us to go through a whole reference situation through an app which went on forever . Both myself and my wife employed full-time and have great work references. Our landlord provided a reference as well. But because of our credit we failed everything that the Real Estate would need. They then said that we needed a guarantor which as you can appreciate being in your 50s It’s quite hard to come by someone who could cover your bills even though we can afford our bills ourselves. In the end the real estate agent said that it wasn’t really going to work out and that they were closing the account and they were keeping the deposit that we paid towards the house. How could a company hold a deposit that we paid towards the house for what little work that they did. I did let them also know that my wife had been in hospital for surgery which stopped us progressing looking into any other houses with them. We have chosen to look elsewhere as this company feels like as if they’re just taking our money and don’t actually have any real interest in finding us a house. I would not use this company personally or ever recommend them to anyone else.
1/5
GoogleWe went to urban base after we saw a house for let. Granted the sales agent we met seemed nice enough and showed us around the house of interest. We let them know that we were interested and so the very long process of referencing started. Maybe because we have rented a private property for 23 years that we are slightly out of the loop of how things work now But don’t think this is fully the case when we have spoken to other people who have recently acquired homes for rent. The referencing went on for ages and was very complex and time-consuming. Urban base never seem to be happy with what they were getting. Even though from the outset, we let them know that we may need a guarantor due to our company going under during Covid, Which there are hundreds of thousands of people in the UK that are in the same boat that lost businesses during lockdown. every step we tried to take forwards was met with resilience from urban base and in the end when we were told we needed a guarantor my wife was taken into hospital very poorly and needed an operation. Urban base pretty much cancelled our account and kept our deposit even when being told that my wife had been so sick. I was quite shocked that a real estate agent would behave like this when we said we could get proof that my wife had been in hospital but they didn’t care and just kept our money. Absolutely shocking treatment for a family looking to rent a new home. They dragged their heels with the referencing and the moment we had an issue they close the account and kept our money. I would not recommend this company to anyone.
5/5
GoogleWhilst working with Urban Base we found them very accommodating, Sara was really professional and a great help throughout the process.
5/5
GoogleCurrently in process of selling my home using Urban Base as the Estate Agent. They have been great throughout - good communication and flexible to try to work around my work schedule, which I’ve appreciated.
5/5
GoogleSold our late mother's bungalow with the assistance of Urban Base.Highly professional service - friendly people with vast experience. Can't speak highly enough - much more than an estate agency. These people really care Highly recommended
1/5
GoogleI and my wife called them separately to arrange a viewing for a property in Durham. I called (five times until I reached to) them on a Friday morning to arrange a viewing. They got my details and told me to wait a call in the same afternoon. No one called me. The next day my wife tried to call them. Again after five or six tries, someone answered the phone. The lady clearly had no idea about the area nor property. She asked many questions until she was able to find the property. She got my wife's details and told her to wait a call later in the day. No one called. If you are thinking to use them, please try to phone their Durham branch and see how many times you need to call them until someone answers.
5/5
GoogleWe had a very good experience with Urban Base. Our house sold at asking price within 72 hours of going on the market, and ongoing engagement the the agents was strong, timely and effective, both with this sale and our subsequent purchase. This in contrast to another Durham agent last year, who were supremely disinterested after they’d got us on the books and didn’t secure a sale in over three months. Urban Base cost a bit more than the cheapest you could find, but if you’re serious about moving rather than hanging around, it’s worth it.
1/5
GoogleI was charged £5,00 for a brief phone call on their 0845 number. I contacted them, asking for an explanation before I wrote this review. They admitted it was a 'problem' and claimed they do not profit from it. They did not suggest refunding it. Who would want to do business with this crowd? I certainly won't. And neither should you.
1/5
TrustpilotAvoid at all costs
Avoid at all costs, unethical and completely unprofessional
5/5
GoogleUrban Base valued, listed and sold my property in 72 hours and the service was amazing from start to finish. Charlotte, who dealt with the sale, was always on hand to answer the phone and offer advice and was fantastic to deal with.
2/5
GoogleWe were shown around a property by Jan, there was a feeling of being rushed around the property and not viewed as potential valued buyers. No Follow up call for us!!
5/5
GoogleAbsolutely flawless experience from start to finish. Kurt, who led the transition from our old house to new, was professional, patient and highly commendable throughout the entire process.
1/5
GoogleTerrible rude staff apparently professional pffft don't think so need to step down from high horse. Please search their company in Google absolute con artist rip off merchants
1/5
GoogleWouldn't even answer the phone. Disgraceful. Avoid
5/5
GoogleA superb service with friendly efficient staff, highly recommend.
5/5
GoogleFast and yummy Pizzas!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
2/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Urban Base Executive
How many reviews does Urban Base Executive have?
Urban Base Executive's Durham office has 21 reviews across two platforms: 19 on Google, 2 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
What is Urban Base Executive's rating?
Urban Base Executive is rated 3.4 out of 5 across all 21 reviews, and 3.6 out of 5 on Google from 19 reviews, checked 9 October 2026.
Where is Urban Base Executive's Durham office?
Urban Base Executive, 61, Saddler Street, Durham DH1 3NU.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.