Pattinson Durham reviews

★★★★★ 5/5

Trustpilot

Joe Sarin is a STAR!!

I recently rented a property through Pattinson’s. The guy I dealt with at the Regional Branch (Joe Sarin) was incredibly helpful. He went above and beyond to help us find a suitable property. Our situation was tricky and securing a tenancy was by no means easy. Joe was amazing! He kept in touch pretty much daily and did lots of negotiating on our behalf with our landlord. He is a very polite and friendly young man and he has even emailed a couple of times after our move to ask if everything was ok and we had settled into our new home. A+ service!

C · 6 May 2019

★★★★★ 1/5

Trustpilot

Awful company do not buy from them

Awful company, don't trust them to buy through. Had an offer Accepted by vendors but they pressed them weeks down the line to take another viewing after we were all sale agreed and now we've been gazumped. Don't use this company to buy from. Lost £600 on fees and searches with less than 2 months to find another house or were homeless.Ashington branch.

Aileen · 4 February 2024

★★★★★ 1/5

Trustpilot

I gave one star only because I…

I gave one star only because I couldn't give you zero. Terrible estate agents and by far the worse I've ever dealt with. So I had no guarantor but was told there was still a chance I could ger it without one. So I travelled all the way from Newcastle to grange villa only for the estate agent to forget the keys to the property so I rearranged all other appointments in newcastle in order to get a viewing at a later time which I got. Then I was told I need a guarantor. So basically I spent the last of my money to get there. I was lied to amd then to top it all of when they where emailed asking why they lied to me they stopped replying to me so like I said they don't even deserve one star. Nothing but badness with this company.

Thomas · 29 September 2022

★★★★★ 5/5

Trustpilot

Lyndsay Whickam - Fantastic service

My experience with Lyndsay from the Pattinson Whickam branch was fantastic. As a first time buyer and not understanding the process in the slightest Lyndsay was clear with each stage, always positive and followed up on calls and emails. Buying a house is both exciting and stressful, it was nice to have an estate agent who was genuine and excited for me too, making the process more enjoyable. Credit to the team. Thank you!

Lorna · 3 March 2021

★★★★★ 5/5

Google

When purchasing a home on sale with Pattinsons Kathryn was excellent helping me overcome obstacles with my own sale falling through. Her communication with the vendor explaining the delay assisted me to still proceed with the purchase. I would 100% recommend & use if I sell a property in the future.

Becki · 26 October 2023

★★★★★ 1/5

Trustpilot

VERY POOR SERVICE AND LACK OF COMMUNICATION

The level of service expected by Pattinson is not fulfilled. first week of our moving in the water leak happened in our sink and they took 5 days to fix that .. now it's the misinformation about the electricity supplier from Pattinson that our power went off couple of days back . We misunderstood it with the fuse and waited for maintenance team to fix it . called the maintenence dept after a long struggle to get connected and many number of calls and call diverts we got connected with Bob who couldn't make it yesterday but came today morning (12 /09/2022)told us that it's meter issue and previous tenant had left 1.2 pounds balance and that's why we have been cut off . Pattinson had not shared us with these details of current provider or any other information . A company called tenant shop contacted us and told that Pattinson's have not shared the current provider details but told us once they share they ll fix the account with energy provider. Now it's down that we are living without power for 2 days now .. It's very unpleasant experience .. they neither gave us the number of the maintenance person to contact and their emergency contact is unavailable. Pattinson is good in other areas. but with us it's very poor service ..Bob showed up today and has helped us with finding the energy provider . dlNot sure how long it would take to bring back power . Wish Pattinson's had told us these things before hand so we could have had power by now

Pooja · 12 September 2022

★★★★★ 5/5

Google

Worked with Lisa from pattinsons and had most wonderful experience as was looking for a property for myself and partner. She bent over backwards so the move could go ahead and was always in contact from start to end she is a credit to the company and always made us smile ☺ was a pleasure to deal with a good professional whom knew what we wanted and how things went all the way to signing contracts. Thanks Lisa your one in a million hope see you soon. Richie and bibi

Richie · 27 October 2018

★★★★★ 5/5

Google

Both professionally and privately I have found working with Pattinsons to be very friendly, helpful and knowledgeable. They know their market well and from a conveyancing point of view they know when to call and when not to! In particular David at the Durham branch is incredible; he truly goes above and beyond helping out where he can and offering advice and solutions to most scenarios. Having go to people is important both as a client and as a legal advisor as ultimately it gets the job done and keeps things moving. I would thoroughly recommend them to anyone looking to sell their house.

S · 27 October 2018

★★★★★ 1/5

Trustpilot

Offered on a house

Offered on a house, outbid, increased offer had the offer accepted, absolutely delighted, then informed the next day a higher offer had Been accepted and no more offers were Been considered,so I wasn't even offered to increase my offer. What I can't believe is why the sellers were not told an offer had Been accepted, I've offered on numerous homes to be told, sorry we have accepted an offer over the weekend for that property, when I rose a complaint, i spoke to the manager then the sales director and NOT ONE of them apologised for the distress and inconvenience caused. A prime example of there customer service. Shocking

Amber · 1 September 2022

★★★★★ 5/5

Google

Having dealt with other estate agents before, Pattinsons were a truly refreshing change! They always returned calls, always did everything to help and never stopped trying to get leads and marketing the property. I never felt that they had decided that I should lower the price or that they should stop trying and the rewards were reaped in the end with a great sale! Thank you Pattinsons!PositiveResponsiveness, Quality, Professionalism, Value

A · 26 October 2021

★★★★★ 5/5

Trustpilot

I sold my property with Pattinsons and…

I sold my property with Pattinsons and was very happy with the process. Ian Robson was my contact and I was happy with his knowledge and experience as he guided me through the selling process. I am using again on another property sale

Sean · 5 April 2024

★★★★★ 1/5

Trustpilot

Overall appalling behaviour and experience, wouldn’t recommend at all

Overall bad experience, no communication between referencing and branch who continued to lose documents throughout the whole process, over charged referencing costs by £50.00 which when we questioned were apologised too, we decided overall to pull out as they all kept giving us different information and couldn’t give a straight answer at all to practically any questions we had, only once a complaint had put in would they even respond helpfully or partially helpfully, the property was very nice but would not ever consider going back to Pattinsons no matter how nice the property, also when we pulled out we were told no refund would be given even though the incorrect charges were paid and we overpaid £50.00 which was never seen again, the only part of the process which was nice and simple was the exiting of the deal despite losing £300.00 it was nicer than the thought of having to be locked into a living arrangement with Pattinsons. They did similar to my parents when they were selling a property causing lots of lost money and inconvenience but that’s a completely different matter. Back to my original dissatisfaction my only request following the drop out of the contract was to have a reason on letter headed paper to confirm why I wasn’t refunded the payment and querying the £50.00 extra, to which I was told the manager does not have word and cannot issue this which I think is disgraceful. Since went with a different estate and letting agent who are perfect and I cannot fault them one bit.

Adam · 15 May 2018

★★★★★ 5/5

Google

Outstanding service. I had 3 valuations from very well known agents, however the level of professionalism from Katie Montcrieff and the honestey in regard to my expectations was exceptional. I now live in Toronto in Canada. I had an extremely tight deadline (8 weeks) to sell my house and preserve the money I had made on it over ten years. My initial price for the market was possible however slightly high for the current market as evidence by the volume of research Katie provided. I listened....My house sold in 72 hours, for full ask. A bright star in the industry! And an exceptional estate agents with great communication and updates from Laura Nicholson whom guided us to completion and pretty much acted as an advisor throughout! Good work team Durham!!!

Kris · 10 October 2024

★★★★★ 5/5

Google

The team have been very supportive and professional in assisting me with preparing my property for rental and facilitating viewing and shortlisting potential tenants. Communication has been frequent, clear and concise. Katheryn has been particularly good but all the team have been great. This can be a very anxious period for a landlord but I feel well supported by the Durham team.

Keith · 26 October 2022

★★★★★ 5/5

Trustpilot

Sold a property with Pattinson

Sold a property with Pattinson. Thank you Dean, Jason and Emma at the jarrow brand. Been a huge help and guided me through the whole process. 10/10 service and sold the property in a week !! Defo recommended to anyone looking to sell there property fast and for the highest price !

Ross · 31 August 2023

★★★★★ 5/5

Trustpilot

Great service and helped us through the…

Great service and helped us through the full process. Thanks again to the full team.

Mrs · 7 November 2025

★★★★★ 5/5

Trustpilot

Prompt Sale, great after sales support

The house was sold promptly and advertised in a professional way. The post sales support was very good. Thanks to Wendy Burbridge for all her support there in expediting things. Compared to the sellers agent "a certain colourful stone online company", they were head and shoulders better. Fully reccomend using Pattinsons!!

The · 17 September 2023

★★★★★ 5/5

Google

Great experience with Pattinsons and the team. Always responded quickly to pass any messages on! Kathryn went above and beyond ! I would definitely recommend! Thank you to all the team!

Allison · 10 October 2024

★★★★★ 5/5

Trustpilot

I can highly recommend Carl Richardson…

I can highly recommend Carl Richardson who has gone over and beyond to help us purchase an apartment. Carl has been easy to reach, very informative, friendly and understanding. Thanks for all your help, Maria

Maria · 31 July 2024

★★★★★ 1/5

Trustpilot

Leasehold flat with significant arrears

We bought a leasehold flat from Keith Pattinson Limited and were told that all service charge and ground rent accounts were paid up to date before agreeing to purchase under an ‘auction’ type contract.Important to note that Keith Pattinson Limited charge £5,000 plus vat when the vendor had elected a ‘no fee’ option!Compared to other auctioneers / estate agents this is a lot of money!The day we were due to complete we found out that there were significant arrears on the service charge account, going back nearly 2 years!We were advised to not complete because if this had caused the freehold owner to take repossession proceedings we would be buying ultimately nothing!!We explained this to Keith Pattinson Limited.What proceeded was a nightmare! We were served with a notice and daily interest charges and we had to jump through a lot of hoops with the freehold owner to understand the present position.Keith Pattinson Limited did absolutely nothing to help us, aside from tell us that we were bound to complete under the contract we had signed and that we were liable for any arrears! They basically told us to stop contacting them!! A complete contradiction to our correspondence prior to and during the sale process.Things happen when buying and selling but what you look for in a reliable service provider is a bit of support. Sadly we didn’t get any and despite completing on the sale, it cost us nearly £1000 in extra fees.When things run smoothly I have no doubt Keith Pattinson Limited are really good to deal with and can’t do enough to help, however if there are issues which may be a little bit complex or difficult, they don’t, and there are other agents out there (for example Pugh auctions) who go the extra mile!

Ancoats · 2 June 2022

★★★★★ 5/5

Trustpilot

Stockton branch of the company have…

Stockton branch of the company have great staff. They kept me well informed of everything that was going on.They have being really really helpful, nothing was too much for them from start to finish. I would like to thank Mel she was great got things moving for us. I would highly recommend them.

Denise · 29 June 2023

★★★★★ 5/5

Trustpilot

Excellent

Gary was excellent from start to finish of my purchase. He kept me updated all the way through. Never hassled me, just the right amount of communication. Gary is a credit to Pattinsons, a real estate agent. Thank you for making my house purchase as stress free as possible.

Steph · 11 October 2023

★★★★★ 1/5

Trustpilot

Pattinson's adverise property on their…

Pattinson's adverise property on their platform.

C.H · 16 January 2026

★★★★★ 1/5

Trustpilot

Terrible

I listed my home with this company and the customer service was terrible. They did not explain the process, they did not keep me informed and when I called them to find out what was happening with the sale of my home I come to find out that the person who was assigned to my home was on annual leave for two weeks and nobody would be dealing with enquiriesEnquiries have been made about my property and the follow up was poor. They sent an email and failed to follow up with the buyers. I requested that following the poor service which I received for my property to be removed they said that I would have to wait an additional month or pay 1000 plus vat to have it removed. Given that one person is on annual leave that means for the remaining 5 weeks they will do nothing with the property. What a waste of time and effort. I wouldn’t trust them with my home ever again.

Sabrina · 21 May 2022