3/5
TrustpilotVery helpful service
Very helpful service. Layout of houses are too small. Bedrooms in the show room do not have room for storage or wardrobes. Lack of space for gardens, kitchen space and nowhere to put a dinning room table.
Trusted Agent profile · Durham
Avant Homes North East Durham reviews
★★★★★
1,805 reviews across 1 platform
Durham Road, off Rushyford roundabout, DL17 0GZ
Part of Avant Homes North East, see every office.
Avant Homes North East's office in Durham, at Durham Road, is rated 3.7 out of 5 across 1,805 reviews on 1 platform. See how it compares with other estate agents in Durham.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Avant Homes North East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham.
Reviews
Every review we hold for the Durham office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotFrom my experience if i could award…
From my experience if i could award avant homes zero stars i would.they dont deserve any stars what so ever.the design the houses and that's about it.avant do not build the houses.then avant refusal to help fix problems.zero star company thats being ran into ground.
5/5
TrustpilotHilary in sales team was so helpful and…
Hilary in sales team was so helpful and professional. We did not feel pressured in any way and had a very positive experience.
4/5
TrustpilotLesley has done a great job helping us…
Lesley has done a great job helping us choose a house on the Cygnet Park estate.All our questions have been answered openly and we have reserved a house!
1/5
TrustpilotVery poor after care and customer…
Very poor after care and customer service repairs.Been waiting 1 year for certain issues to be fixed and still nothing.DO not recommend
3/5
TrustpilotVery Busy Sales Office
The sales advisors on site were busy with customers and were not aware of our appointment. We waited in the car and a sales advisor came out 10 minutes late which we didn’t mind. She showed us around the Sudbury and was very nice.
1/5
TrustpilotIf anyone is thinking of buying an…
If anyone is thinking of buying an Avant Home, please think again. They promise 5 star customer service in which my experience is definitely not the case. 2 years down the line and still trying. To get things resolved. Instead of being my forever home, it has been a nightmare. Never put your trust in Avant Homes.
5/5
TrustpilotA pleasant reservation process
A warm friendly welcome from Caroline at Barton Point with advice and guidance provided throughout the reservation process. As a first time buyer, I felt the whole process was relaxed with informative information of the next steps to complete.
1/5
TrustpilotLow built quality homes
Low built quality homes. I am disappointed and know I have nowhere to go with this complaint. I observed lot of bulging in ceilings near kitchen and it’s now slowly coming down at top corners.
5/5
TrustpilotGreat service
Great service. Very informative and helpful. Quick to respond to any enquiries or problems so far and deal with these effectively and efficiently.
5/5
TrustpilotExcellent customer service from Julie
Excellent customer service from Julie. She explained everything to us clearly and with patience. We are touched with her service and would move to the next stage of the journey with purchasing the home.
5/5
TrustpilotRectifying issues
After experiencing a few issues with leaks in my home, Avant have been amazing at rectifying the issues. The team have kept in touch throughout to explain the next step and ensured that each step of the process has been as quick as possible. Thank you Avant!
1/5
TrustpilotAbsolute cowboys
Absolute cowboys. Will leave you with mess of a house and do nothing to rectify their mess. Whatever you do, don’t buy a home from them. I certainly regret it!!!
Agent replied · 27 December 2024
Thank you for taking the time to leave a review Colm. We understand that our regional customer service team have been in contact with you and a meeting with yourself and our construction manager has been arranged for next week. If you have any further issues please do not hesitate to get in touch with our customer service team directly.Best Regards,Avant Homes
5/5
TrustpilotExcellent communication
Process so far has been smooth. Angela our Sale rep is very informative and always happy to help. Regular contact through the process and we are fully informed via Angela regarding the progress and update.
5/5
TrustpilotLesley from the sales team took us to…
Lesley from the sales team took us to three different properties and explained everything very well to us about getting a new home. Wonderful and reliable builders overall in my experience
5/5
TrustpilotEarly stage of looking at a new house
Early stage of looking at a new house. Looked at a few developments. Avant properties and surrounding site landscaping look better than others. Looked at new development in Burnopfield. Team were really informative and helpful. No pressure and driven by customer needs. Product looks very good as is the customer service. Andrea and Rachel both really helpful. Thx
5/5
TrustpilotNewtonlees Dunbar - Well looked after
An easy process and happy with all the elements of the purchase and support process both before and after we moved in. Would definitely recommend Avant Homes to others!
Agent replied · 10 June 2024
Thank you so much for your review Kevin - It really does mean a lot to us.Its great to hear that your end to end journey with us has been so positive - we aim to ensure that remains the case.Also really pleasing to hear that you would recommend us, that's the true measure that we are getting things right!Best wishesAvant Homes
2/5
TrustpilotStay away
General design is nice, good ideas for kitchen, bathrooms - modern and nice. However customer service … omg don’t really got time to mention about everything, but one of my claims has been accepted over two years ago, and still hasn’t been fixed. It’s kind of joke!
5/5
TrustpilotProblems solved
Having had to contact Customer Services at Avant several times, my problems have always been handled by Laura who is very professional and courteous and has always arranged for everything to be sorted out for me as soon as possible.
4/5
TrustpilotThe information about the house was…informative
The information about the house was informativeUnfortunately the house we wished to see is not available to see yet;
5/5
TrustpilotExceptional quality homes with great designs
Exceptional quality homes with great designs, unlike those boring and predictable house designs from other builders. To cap it all, I've had excellent customer services from Georgia and Co. Great work mates
5/5
TrustpilotThe show room assistant was excellent
The show room assistant was excellent. Explained everything I needed to know. She was full of knowledge on the property we were interested in. Credit to the company
5/5
TrustpilotDavy Pearson - excellent
Davy came round to sort an issue in the kitchen. Very friendly and completed the job to a high standard.
1/5
TrustpilotCancelled appointment by phone two days…
Cancelled appointment by phone two days before viewing On viewing day I had a call to ask where I was!Communication poor within the company perhaps?
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
