Trusted Agent profile · Dunmow

Beresfords Lettings reviews in Dunmow

4.7

★★★★★ Excellent

887 reviews across 2 platforms

27 High Street, Dunmow, CM6 1AB

Part of Beresfords, see every office.

Beresfords's office in Dunmow, at 27 High Street, is rated 4.7 out of 5 across 887 reviews on two platforms, including 141 Google reviews rated 4.9.

Google logo

4.9 / 5

141

Reviews on Google

This office

Trustpilot logo

746

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Dunmow office, from every platform, shown as written. First names only.

1/5

Trustpilot

Terrible service as letting agents

Terrible service as letting agents. Not helpful at all. Was messed around a lot when trusting them. Tricked into leasing another year and misinformed when landlord was selling. Told to leave heating on all day and night to get rid of metres of mould after two weeks of moving in. Ridiculous. Would arrange viewings without our acknowledgment I feel as if my good nature was taken advantage of.

Jamie · 28 December 2020

Agent replied · 12 June 2024

Hi JamieI was naturally disappointed to read your comments. Having reviewed our entire database we have no record of any dealings with you. If you would like to provide me with a little more information then I can investigate further. My direct e-mail is: sb@beresfords.co.ukSteven Bond - Managing DirectorResidential Lettings

5/5

Trustpilot

Hannah Grant was very helpful and…

Hannah Grant was very helpful and professional throughout the renting process.

Ewa · 29 June 2022

Agent replied · 12 June 2024

Hi EwaMany thanks for your positive feedback regarding Hannah. I know she will be very grateful for your kind words and we all appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Excellent professional service

Excellent professional service , over the last 15 years. Very good communication and attention to detail. Always return calls and act upon requests. Gives good advice and very knowledgeable about latest regulations. Good at negotiating with tenants. Very likeable people.

Lyn · 25 January 2024

Agent replied · 12 June 2024

Hi LynThanks for your feedback. I was so pleased to read that we appear to have delivered a consistently good service to you over the last 15 years. We all very much appreciate your comments and the continued business that you provide to us. Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

David done a brilliant job renting our…

David done a brilliant job renting our property out. We had tenants in the property for a long time before and it needed a lot of working doing, but David recommended some contractors who got it all sorted for us. Very happy with the service.

Roz · 30 September 2023

Agent replied · 12 June 2024

Hi Roz,It is pleasing to read that you have been happy with the service provided to you by David and the rest of the lettings team in Havering. It is great that any issues you had have now been resolved. We are all grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

A great team of people

A great team of people. They kept me informed all the way through the process of finding the right tenant for me. This is the second time I’ve used them to find a tenant and would do so again. I’ve also used Beresfords for buying and selling a property. I wold definitely recommend them.

Helen · 29 November 2024

5/5

Trustpilot

Lettings Inspection

Anna was prompt, friendly & efficient. She answered all the questions I had.

Kate · 21 February 2022

Agent replied · 12 June 2024

Hi Kate,I very much appreciate you taking the time to post your recent review. It is great that you were impressed with Anna and that she was able to answer all your questions. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Best choice ever

I'm glad that I choose to go with Beresfords, everything went so smooth without any stress or hard work, they did absolutely everything for us, I highly recomand them

Tematoru · 25 September 2025

4/5

Trustpilot

Lauren, Rod and Evie

Lauren, Rob and Evie have been great, they helped us get a quick turn around with another property when we had been let down at the last minute on another property. Thanks guys!!

Terry · 31 May 2024

Agent replied · 12 June 2024

Hi TerryMany thanks for taking the time to post your review. It is great that you have found our lettings team in Upminster to be helpful and that they were able to find you another property quickly. We wish you all the best in your new home.Steven BondManaging Director - Residential Lettings

5/5

Google

I and my partner really appreciate you your staff efforts and kindness through out the renting process.Thank you very much Beresfords you are best among all

Gorden · 23 September 2024

Agent replied · 23 October 2024

Hi Gordon, We really appreciate your positive feedback. I am pleased that our lettings team in Great Dunmow met your expectations and I know they will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Polite and courteous in emails sent …

Immediate response on email sent through to change date on property Inspection. Polite courteous emails sent on first appointment date. Accommodated change request.

Paul · 5 November 2024

Agent replied · 22 November 2024

Hi PaulThank you for taking some time out to provide us with your feedback. I am pleased that you were satisfied with the responses of our personnel when seeking to change the date of your appointment. Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Berefords are outstanding

Berefords are outstanding. I would highly recommend using there service. They are professional, caring and really efficient. Gillian, Kirsty and Christine have been an absoute pleasure to correspond with and I could not praise and thank them enough. I wish I could provide a 100 star review for them.

Hollie · 5 May 2023

Agent replied · 12 June 2024

Hi HollieThanks so much for your positive feedback following your recent dealings with our lettings team at Dunmow. I am pleased that you were impressed with their approach and we are all grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Google

A massive thankyou to Ben, Steve & Dave!!! I’m sure I drove them mad with phone calls to help me get the sale over the line and they were nothing but helpful! Always answering my calls and ringing me back with updates! Thanks again!! :)

Alice · 25 August 2023

Agent replied · 24 August 2024

Many thanks Alice for the 5 star award for the team at our office in Great Dunmow. The team are focused on providing the best possible customer care and will do everything within their power to ensure a sale progresses through to exchange and completion. They will guide and support throughout the transaction, keeping all parties regularly updated. Your kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

5/5

Trustpilot

Had a tax question which Alex jones…

Had a tax question which Alex jones dealt with very quickly, giving me a full explanation and making it easy to understand.

Gareth · 6 November 2024

Agent replied · 22 November 2024

Hi Gareth,Thanks for the feedback. I am pleased that Alex was able to deal with your query in a rapid and effective manner.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

This is now my 6th inventory with Amy

This is now my 6th inventory with Amy, and find her total professional, curteous, and a pleasure to deal with.

Kevin · 4 December 2024

Agent replied · 23 December 2024

Hi KevinThank you for posting your recent review. It was great to read that Amy has provided a continuously high level of service to you throughout your dealings with her and that she has been professional throughout. i know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Google

Ben at Beresfords has been amazing during my house sale journey. When my original buyer pulled out which was very stressful, he was able to secure me another buyer very quickly. He is always approachable, knowledgable and professional at all times, thanks so much.

Sarah · 25 August 2023

Agent replied · 24 August 2024

Hi Sarah, Thank you for taking the time to post your 5 star award for Ben who is based at our office in Great Dunmow. Ben works hard to deliver the best possible customer care, guiding and supporting throughout the transaction keeping all relevant parties updated. I am pleased to note he was able to find you another buyer very promptly. Your kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

5/5

Trustpilot

Corrine, Flat Inspection

Corrine came and done my flat inspection and it was a pleasure to meet her. Corrine gave me a courtesy call on the morning of the inspection to make sure it was still OK and arrived when she said she would which is a great help as I work from home.

James · 27 January 2023

Agent replied · 12 June 2024

Hi JamesMany thanks for the positive feedback following your recent dealings with Corrine. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

5/5

Google

Lauren and the rest of the Berresfords team have been looking after my mother's rental property for 12 years. I think their service is essential in dealing with the increasing raft of rules and regulations landlords are being confronted with.

Paul · 5 May 2025

5/5

Trustpilot

High quality of customer service The…

High quality of customer service The best experience I have had in my life, from the beginning to the end of this process they understood, helped, and support and update me in every single step Thank you for everything

Anonymous · 16 December 2023

Agent replied · 12 June 2024

Thanks so much for your positive feedback. I am glad that our local lettings team fulfilled your expectations and assist you throughout the process.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

She worked hard to ensure a good…

She worked hard to ensure a good service. Thank you Lizzy!

LILILANA · 4 February 2022

Agent replied · 12 June 2024

Hi Lililana,I just wanted to reply personally to say thanks for posting your recent review and acknowledge your kind words regarding Lizzy. I know she will be very grateful. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Extremely helpful

Extremely helpful, friendly and professional service from Eleanor and her colleagues throughout the process. Feel reassured with their involvement in the tenancy over the next 12 months. Highly recommend.

KELLY · 30 June 2024

Agent replied · 23 August 2024

Hi KellyThanks so much for taking time out to provide us with your feedback following your recent dealings with our local lettings team. We are all very grateful for your 5-star rating and it is great that you would recommend us to others.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Eleanor and Danny both very helpful…

Eleanor and Danny both very helpful with Change over with tenant with my property both 5 star all the way through process

Mr · 21 October 2024

Agent replied · 22 November 2024

Hi MarkThank you for taking the time to provide us with your feedback. I am pleased that both Danny and Ella who work in our lettings department at Witham have impressed you with the level of service provided. As a business customer service is very important to us and it is really refreshing when we receive feedback such as yours. We are all very grateful for the 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Google

Very attentive service and estate agents who know the area very well. Gillian & Kirsty have been fantastic and made everything simple to rent our property out.

Zak · 27 July 2024

Agent replied · 24 August 2024

Hi Zak, I was pleased that during your recent dealings with our lettings department at Dunmow everything proceeded smoothly without issue and that you were impressed with the service provided to you by both Gilli and Kirsty. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Hannah Grant did an exceptional job…

Hannah Grant did an exceptional job handling our inventory check. Clear communication and very lovely to speak to! She worked very hard and extremely efficiently!

Sam · 27 August 2024

Agent replied · 24 October 2024

Hi both,Thanks for taking time out to provide us with your feedback. I am pleased that you were impressed with the approach of Hannah Grant and that all communications with you were approached in an efficient manner. I know Hannah will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Google

Very nice people, who are very helpful and quick to respond. The person dealing with is Gillian is brilliant and very professional and a kind person. Really appreciate the help she gave us which allowed us stress free and quick move. 5 stars!PositiveResponsiveness, Quality, Professionalism

Ashley · 25 August 2021

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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