Beresfords Lettings reviews in Dunmow

Hi Lucy Thanks for your recent review. I am pleased that you have been happy with the service provided especially by Sarah. We are all very grateful for your 5 star rating. Steven Bond - Managing Director Residential Lettings

Thank you for taking the time to post your review. I am pleased that Rylie provided you with a professional and helpful service and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi SarahI wanted to reply to you personally to thank you for taking time out to provide us with such detailed feedback. I was pleased to read your positive comments about our local lettings team, and from our perspective it's nice to know that we compared favourably to other local competitors during your search for a suitable property to rent. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi LiamThanks so much for your positive feedback following your dealings with Lauren and I am pleased that she managed to negotiate a new contract for you with your landlord. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

We appreciate your recent feedback and it was good to read that Eleanor has been both understanding and supportive during your search for a suitable property to rent.Steven BondManaging Director - Residential Lettings

Hi Janet,So pleased Adam assisted you effectively during your recent dealings with us and many thanks for the 5-star rating.Steven BondManaging Director - Residential Lettings

Hi DeborahThanks so much for posting your recent review. I am pleased that you were impressed with the approach adopted by Lynn and I know she will be very grateful for your kind words. We all very much appreciate your 5 star rating.Steven Bond - Managing DirectorResidential Lettings

Hi Jenny, Many thanks for the 5 star award for the team at our Dunmow office. It is pleasing to hear you were impressed with the level of service extended to you and thank you for sharing your experience. The team will very much appreciate your kind comments. Alison Horsley, Customer Services Manager

Hi Nicolas Thanks so much for your positive comments. Our staff will always try to go above and beyond and I am pleased that on this occasion we set ourselves apart from other local agents. It is great that you would recommend us to others and we are all very appreciative of your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Elizabeth,I was pleased to read that your experience of dealing with us, and in particular with Hannah was a positive one. There can sometimes be the occasional issue which arises during the process and in such instances our staff are always encouraged to adopt a pro-active approach to resolving them swiftly for our clients. Thank you for taking the time to provide your feedback.Steven BondManaging Director - Residential Lettings

Hi SKThank you for posting your recent review. I am pleased that your experience of dealing with us at a recent viewing was a positive one and that Rebecca took the time to explain everything to you. It is great that you would recommend us to others and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Many thanks Vicky for the great review for Steve who is based at our Dunmow office. Steve is dedicated to providing the best possible customer care and will do everything within his power to to ensure a sale goes through to exchange and completion. With a proactive approach, Steve keeps his clients updated regularly and will be pleased to know you were impressed with the level of service he extended to you. Your 5 star award is much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Lisa,Thank you for your positive feedback, we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Rob Thank you for taking the time to post your review. I am pleased that you found the approach of our lettings team in Dunmow professional and it is great that you would not hesitate in using our services again in the future. We are all very grateful for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Bill,We appreciate you taking time out to provide your feedback having dealt with us recently. I am pleased that Rylie assisted you effectively throughout your transaction and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi JDesMany thanks for taking time out to post your feedback. I was pleased to read that your recent experience of dealing with us has been a positive one and that our personnel (especially Abby), were quick in responding back to you, and dealing with any queries.Steven Bond Managing Director - Residential Lettings

Hi KimThank you for your kind words regarding Lauren. I know she will be very grateful as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi MichaelHaving read the contents of your updated review, I wanted to reply to you personally.Firstly, whenever we negotiate a new transaction, during the process we ask every tenant if there are any specific requests or changes that they would like to make to the property, as this is normally agreed as part of the contract. Having reviewed your individual file, it is clear that at the time you did not request that any changes be made. Shortly after moving into the property, I understand that you have made a number of requests for changes and we are always happy to oblige, subject of course to the landlord agreeing to these changes.I would ask you to appreciate it is not just a question of securing a simple yes or no answer from the landlords. There are often a number of conversations taking place between all relevant parties, and once agreed we have to complete various items of paperwork to ratify any amendments that have been requested and agreed. In terms of notifying you in advance of our standard charge to deal with such matters, I just wanted to point out that specific reference is made to this, not only within the initial Terms & Conditions that you would have signed prior to proceeding with an application, but also within the formal Tenancy Agreement itself. I only mention this, as I did not want you to think that we had implemented such charges without making them clear at the very outset. I hope my explanation helps clarify things in a little more detail from our Company's perspective and I hope that you are able to agree all of the required changes with your landlord, and then enjoy your time in the property.Steven BondManaging Director - Residential Lettings

Hi RichardThanks for taking time out to provide us with your feedback. I'm pleased that you found the process from start to finish to be seamless and stress free, and it's great that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings

Hi CumaaliI note that you have previously posted a separate review some time ago regarding the same issue and I did provide you with a detailed response at the time. Since then, our internal filenotes clearly indicate that Kate, our Inventory Clerk has made concerted efforts to resolve the dispute between yourself and the landlord over your deposit and regular contact has been maintained with you throughout. Due to the inability of yourself and the landlord to reach an amicable agreement, our recommendation has been that you lodge an independent claim via the Property Ombudsman. They will then conduct a completely independent review of the situation and make a decision based on the facts in terms of what funds from your deposit, be it all, part or none should be returned to you. As explained in my previous reply, letting agents are not legally permitted to release any funds back to a tenant until such time as a mutual agreement has been reached between the landlord and the tenant. I genuinely hope that you are able to resolve this matter once and for all at the earliest opportunity.Steven BondManaging Director - Residential Lettings

Hi AaronThanks for your positive comments following your recent dealings with Rylie. I was pleased to read that she was both helpful and professional throughout.Steven BondManaging Director - Residential Lettings

Hi DoreenThanks for taking the time to provide us with your feedback following your recent dealings with your local lettings department. I am pleased that our team made sure that everything proceeded for you without issue and that you were pleased with the condition of the property which you have rented from us. I hope you enjoy living at the property and wanted to express my personal thanks for your 5-star rating.Steven BondManaging Director - Residential Lettings

Thank you so much for taking the time to post such a detailed review. I am so pleased that Karen and her lettings team in Havering met your expectations. Regulation is a big part of our industry now and it is so important that letting agents ensure that their landlords comply, otherwise they could be left exposed to possible prosecution and financial loss. We are all very appreciative of your positive comments and 5-star rating and hope to be acting for you for many years to come.Steven BondManaging Director - Residential Lettings