Trusted Agent profile
★★★★★
34 reviews across 1 platform
Laich House 5 Castle Court, Dunfermline KY11 8PB
Abbey Forth Sales & Lettings's Dunfermline office at Laich House 5 Castle Court is rated 3.1 out of 5 across 34 reviews on 1 platform, including 34 Google reviews rated 3.1. Checked 9 October 2026.
Every review we hold for the Dunfermline office, from every platform, shown as written. First names only.
4/5
GoogleFiona and Stuart were such a big help when we moved to our rental property, both wonderful people and have been very professional and kind. I would 100% recommend Abbey Forth! The move from my old house to the property we are in now was smooth and fast. Great customer service! Thank you both so much :)
Thanks so much Micaela, delighted to help!
5/5
GoogleAbbey Forth Property Management Ltd delivers excellent service with a professional and friendly approach. The team is very responsive, knowledgeable, and always willing to help with any queries. They made the whole process smooth and stress-free, keeping everything well-organized and transparent. I’m very satisfied with their service and would highly recommend them to anyone looking for reliable property management support!
Thank you so much! Delighted you’re happy with our service.
5/5
GoogleI wanted to share a positive review of Abbey Forth as new tenants. Stuart was very helpful assisting in securing a property for us to rent with two small dogs which can be difficult. He also organised with the landlord to ensure we had a …
Thanks so much Laura, great to have such positive feedback!
5/5
GoogleIn my 6 years as a tenant I’ve had excellent service from Fiona and the team at Abbey Forth, always quick to reply to any queries and helpful. Highly recommended.
Thanks so much Ian, much appreciated!
5/5
Google100% excellent from start to finish. Gordon was so patient and professional from start to finish. Went out of their way to make the sale of our property seamless and above and beyond on customer service. Highly recommend ⭐⭐️⭐️⭐️⭐️
Thanks Julie.
5/5
GoogleHuge thanks to Stuart, Gordon and the rest of the team at Abbey Forth for doing a great job when selling our house. Gordon is so knowledgeable and really helpful. He went over and above to make the whole sale process really smooth. He was easy to contact too and kept us updated. Selling your house can be stressful so I'd highly recommend appointing Abbey Forth as your estate agent to make the process easier!PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleAppalling service, staff were rude and unprofessional in communications, particularly Fiona. Rental property was absolutely filthy when I moved in, I had to pay to have the carpets professionally cleaned, also smelled strongly of smoke which various staff members agreed with but they/the landlord refused to rectify. Billed for an unnecessary replacement due to minor cosmetic damage. They also made it clear on several occasions that they acted on behalf of the landlord's best interests and not that of the tenant. I would go out of my way not to rent one of their properties again.
1/5
GoogleAvoid at all costs. They do not pass vital information to potential buyers and their “marketing” is based images taken on an iphone. Tried to raise dissatisfaction and main points of complaint were ignored with response being a threat of legal action rather than an offer to discuss. Absolutely would not recommend.
3/5
GoogleFirst year was good, second year not as clear cut, had to follow up regarding rental payments etc. Quite stressful
Thanks for the feedback Daniel. We always strive to make every customer experience excellent and we’re sorry that we didn’t meet that expectation on this occasion.
1/5
GoogleSo far as a tennant I’m very unimpressed. We moved into a filthy flat that hadn’t been hoovered, cleaned and had damp on the roof including mould on the fridge. We’ve been waiting since January for repairs to be carried out which ive had to contact them a number of times about and still haven’t been done. We were due a flat inspection on a date I couldn’t attend due to the having a full time job and Nicola was very abrupt and rude, unwilling to work with me and unprofessional, honestly use anyone but them! Hopefully they get better.
5/5
GoogleWe sold our house with Abbey Forth and it was an excellent experience. Staff are very friendly and helpful, in particular thanks to Gordon who arranged all viewings for us while we were out of the country and made the experience as stress free as possible.
5/5
GoogleGordon was fantastic. Remote sale so was dependent on Abbey Forth taking an active role in sale / viewings, etc. Couldn’t have been happier. Really friendly and efficient. Thanks!
1/5
GooglePlease please do NOT let from this agency. We moved into a flat that was mouldy with a smell of damp and was unclean. This was not a problem to us at the start as it was prime location and all it seemed to need was a good clean. The flat cleaned up rather well. During our letting period things were smooth with the agency. However we have recently left the flat and they are saying that it needs professionally cleaned. We wouldn't not mind this if this had been done for when we moved in. When we moved out the flat was perfectly clean also having just been repainted and spruced up by the landlord who stated the flat was in lovely condition. They wish to charge our deposit with this cleaning bill. This has been weeks later and we still do not have our deposit back as apparently they haven't sent the cleaners despite having told us last week that they had already been sent when we said that the flat did not need professionally cleaned. The lady who was dealing with our case is on Holliday and apparently they don't have one single other person that can deal with the case which I find shocking for such a large organisation. For anything thinking about letting with them please be careful. I would avoid if possible!
5/5
GoogleOne of life's few enjoyable experiences when dealing with companies of any sort. My dealings with Abbey Forth ran from 2011 to 2016 where they initially managed the letting of my property and then were instrumental in its sale. Run by a thoroughly decent guy whom I grew to trust implicitly, which is so much more than one comes to expect these days. Should I ever be in the position again I would jump at the opportunity to use their services once more.
1/5
GoogleHorrendous. If you're lucky to let a flat from these clowns without any issues you'll be okay. If they want to come round they will tell you they have the right and will threaten you. (By law they can't come in unless of emergency no matter of notice). Haven't emailed us once we told them we had left. Not returned deposit or even told us about our deposit. Just a all around amateur company.
1/5
GoogleFor 6 months my wife and I have had a leak in the roof of our flat, which was managed by Abbey Forth Property Management. Stuart Dalziell has on numerous occasions given us his word the leak will be fixed, with no result. His word is …
1/5
GoogleTerrible factors. Take your money and do no work for it. Complete chancers. Avoid like the plague!
1/5
GoogleAfter viewing a flat, Nicola told us that we should only apply if we want to proceed with their property and should do so quickly as we are the only ones being interested, only to tell us 3 days later that the landlord has went with another applicant. Very dishonest!
1/5
GoogleAfter viewing a flat, Nicola told us that we should only apply if we want to proceed with their property and should do so quickly as we are the only ones being interested, only to tell us 3 days later that the landlord has went with another applicant. Very dishonest!
1/5
GoogleIf it was possible, I'd have given Abbey Forth zero stars. Here's my experience with them: …
5/5
GoogleRating only, no written review.
Thanks Faisal!
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Abbey Forth Sales & Lettings's Dunfermline office has 34 reviews across 1 platform: 34 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Abbey Forth Sales & Lettings Dunfermline is rated 3.1 out of 5 across all 34 reviews, and 3.1 out of 5 on Google from 34 reviews, checked 9 October 2026.
Abbey Forth Sales & Lettings Dunfermline, Laich House 5 Castle Court, Dunfermline KY11 8PB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.