Martin & Co Dundee reviews

★★★★★ 1/5

Google

The most lacklustre letting agency I have ever had the misfortune of dealing with. If you couldn’t tell from the other genuine reviews (NONE of which are even above 3 stars), Martin & Co. is a poor excuse for a letting agency. During my time with them, it became clear that they do not care about you as a tenant. There are a couple individual people who do put in effort, such as their repairman, but the rest of them are utterly useless. Our flat would send emails and texts to the agency or Belal Khan, asking for something to get done, and usually not get a reply. Even our notice to leave the tenancy wasn’t confirmed by them until WE followed up to remind them. If things did get fixed by them, it usually wasn’t done well and would break again just a month later. The main incident was to linked to our building’s secure entry. It had been broken for months (reported to Martin & Co., but no one fixed it) and drug-users had been known to come into the stairwell and mistreat the space. One day, this led to my flatmate’s bike being set on fire, filling the entire building with smoke. None of the fire alarms in the building went off (all broken and never checked by Martin & Co.), so we only discovered the fire through our flat’s hallway smelling smokey. We lived on the top floor, so the smoke had to travel all the way up before we even realised there was a fire - we opened our flat door to a wall of smoke. Only after this incident was the secure entry “fixed”. I put it in quotation marks as it broke again a month later. This is the Martin & Co. standard. Additionally, two out of four of our deposits were not protected in a scheme. This is illegal! We have had to apply to a tribunal about this. When preparing to move out of this flat, I went and viewed another flat from Martin & Co., primarily out of curiosity for if their other flats were similar in quality to ours. The man from the company who showed me the flat was very unprofessional, talking to my partner and me about football and “what Dundee used to be” the whole time (unprompted). The flat itself was scruffy - outside the front door there was a hole in the ceiling, presumably from damp, and there was mould growing in the bath. The man said that this would be cleaned if we moved in, but most of the issues with this flat were beyond just cleaning. It was definitely more of a maintenance issue. Furthermore, after moving out, we checked the photos they used to advertise the flat. They are ALL pre-tenancy! They do not show the damp in the kitchen and leaking radiators caused by Martin & Co’s negligence, nor the damaged walls from previous tenants. There are other issues that I’m sure my old flatmates will bring up in their own reviews. Each of us experienced Martin & Co.’s incompetency in different ways. Luckily we are a positive and humorous group, so we could make jokes out of a lot of Martin & Co.’s wrongdoings, but ultimately, most of their actions cross the line from funny/stupid to downright dangerous. More specifically, from how silly it was that Belal was puffing on his grape vape when we met with him to our lives being put at risk because of a fire that easily could have been avoided. I would advise people to think very carefully before potentially choosing Martin & Co. as a letting agency. Ask yourself if you are willing to do everything on your own and deal with people who only care about money and saving face. Personally, I will never willingly choose Martin & Co. again. (Posting on both Google AND TrustPilot to spread the word)

Saskia · 7 April 2025

★★★★★ 1/5

Google

**Since posting, Ian has been repeatedly messaging me to get this review taken down. https://www.scottishlegal.com/articles/dundee-lawyer-ian-davidson-found-guilty-of-fraud-and-branded-liar-by-sheriff and also (separate case) https://www.sundaypost.com/fp/lawyer-struck-off-after-stealing-from-his-family/ --------------------------------------------------- Unfortunately my experiences with Martin and Co Dundee left a lot to be desired. As the manager of my rental property they had to be repeatedly chased up to make payment on bills and occasionally chased up to make payments to myself. My first three months were meant to have had the management fee waived, but I was charged them and had to proactively chase them up to get the fees returned. When selling the property, Ian, was often unable to maintain professional conduct. He wrote emails like they were a text conversation, meaning I would often have to wade through multiple emails. He also struggled dealing with the other owners in my building, not able to maintain professional distance from building issues. He told me on a call, “I wouldn’t sell your property to my gran”. He chased up payment multiple times before my money had arrived, and also after I had paid him. He’s not a bad person, just frustrating and a bit useless.

James · 28 March 2025

★★★★★ 5/5

Google

I had an excellentexperience with Martin & Co Dundee Lettings & Estate Agents. The team was professional, friendly, and highly efficient throughout the entire process. They kept me well-informed at every stage and were always quick to respond to any questions. Their knowledge of the market and dedication to great customer service really stood out. They made everything smooth and stress-free, and I would highly recommend them to anyone looking for a reliable letting and estate agent!

Abujour · 6 April 2026

★★★★★ 1/5

Google

I would like to share my experience with Martin and Co regarding their property management services. Unfortunately, I found their communication to be inadequate in handling various issues that arose during my tenancy. My partner and I reported several concerns related to the property, including mould and non-functional heating. Despite consistent follow-ups via email, the issues were not addressed in a timely manner. For instance, the black mould problem persisted for an extended period, and it appeared that attempts were made to conceal it with superficial solutions from before we even moved in (as stated by the handyman dealing with it at the time), such as painting over it. As is commonly understood, without addressing the root cause, mould tends to reappear, which was precisely what happened in our case, and messed with our physical health. Moreover, we experienced a prolonged period without heating during the winter months, which significantly impacted our comfort, and health given that the property did not retain heat well. It wasn’t until we expressed our intention to escalate the matter that any action was taken. In situations where disputes arise between tenants and landlords regarding property conditions, tenants in Scotland have the right to seek mediation or arbitration services. While we sought a resolution, it became evident that the third-party mediation provider GIVEN TO US (rather than suggested) by Martin and Co likely wasn’t entirely neutral, leading us to look into other avenues. This is something tenants should be aware of when dealing with property disputes. It’s important to note that landlords and letting agents in Scotland are legally obligated to maintain a certain standard of habitability. Unfortunately, based on my experience, it seemed that the landlord and letting agency did not prioritize maintaining the property to the expected standards. Eventually, we made the decision to move out of the property after searching for 6 months. While we are now in a better situation, I would advise potential tenants to carefully consider their options and ensure they are aware of their rights under Scottish housing law when dealing with property management companies like Martin and Co., Edit to add (14/02/2025), We are STILL fighting our deposit and are horrified to find out they took images after they did up the place and used that as our pre-tenancy images “evidence”. Take pre-tenancy images of everything, guys., Edit to add (20/03/2025), We won our SDS case after it was found the agents had misled them, submitting pre-tenancy photos that were from after we moved out as “evidence” from our move-in. We were never given an inventory to sign, either. Getting one will protect you from things like this! If something feels off, it probably is. Be wary of these property agents.

Eilidh · 3 November 2025

★★★★★ 5/5

Google

As my tenancy is now coming to an end after 6 years of staying with Martin & Co., I figured the review is due, as the treatment has been nothing short of excellence. From the very start, the way I have been handled and guided as a person from outside UK and its rental system, through what can be called onboarding, the support I got along the way all the way to the move out process support - I cannot thank them enough. Every issue I've had in the flat - fixed in a timely manner. Every questions asked - I got answered in detail. Changes regarding the tenancy - always reviewed to find what felt like a best option for me. Every time I've locked the keys in (twice, it's on me) - they've been more than patient with me and helped right away. Honestly, Martin & Co. helped me find a home far away from home. When my move out date slipped due to the changes in my transportation timetable, they've accommodated me to make sure that I do not stay, essentially, without a place to sleep for additional couple of days. It might not be the best place do to so and I will do separately, but I wanted to thank all of the agents that worked with me - Ian, David, Ian, Harry, Belal - thank you for the patience and care you've taken. Couldn't recommend them enough.

Jakub · 7 April 2025

★★★★★ 1/5

Google

Had someone visit my home on Friday 31st Jan , as looking to sell, and was told I would be emailed over that weekend . Received nothing . In comparison to other agents I had , surely a notebook is a given to jot things down about the house , and the agent had absolutely no clue in comparing my house to others , had a very quick look around , ask no relevant questions , and estimating a value well below other agents , insulting is a word I would use Absolute waste of my time and definitely not one to use .

Gillian · 8 March 2025

★★★★★ 1/5

Google

Writing as a landlord: they took 2.5 months to change one lock, and they change it for the wrong one despite detail descriptions both via email as well as over the phone. Constantly were saying they do not have enough resources to maintain the properties I gave them into full management. . Arranged a cleaning after which I received tenant's viewing the place: "not interested as the place was very messy." definitely cant do their job.NegativeQuality

Kasia · 6 May 2022

★★★★★ 1/5

Google

Writing as a landlord: they took 2.5 months to change one lock, and they change it for the wrong one despite detail descriptions both via email as well as over the phone. Constantly were saying they do not have enough resources to maintain the properties I gave them into full management. . Arranged a cleaning after which I received tenant's viewing the place: "not interested as the place was very messy." definitely cant do their job.

Kasia · 30 March 2022

★★★★★ 3/5

Google

They helped me secure a flat with a landlord who agreed to house me with a pet. Additionaly, both agents were really nice people. However, at the end of the tenancy agent that I dealt with was blatantly rude. They first said they didn't need the key and would be organising viewings while I was still living at the property, then they claimed that they didn't have a spare key after all (good for me tbh as there were at least no strangers going through my personal items). Then I handed keys back to the agency after I moved out and they must had lost them because I received accusations of never returning the keys! Also, the landlord I had unpleasancy of renting from is a money leech and a patronising twat, but that is not the fault of the agency.

W · 3 February 2025

★★★★★ 5/5

Google

Dealing with Martin &Co Dundee has been absolutely AMAZING. They were very professional from the start. The property was sorted within weeks, communication has been great. They really showed how much they cared. We were kept up to date each step of the way. Harry has truly been amazing in getting the property sold for us. We are very grateful for him and the team. Would strongly recommend!PositiveResponsiveness, Quality, Professionalism, Value

Sara · 26 May 2022

★★★★★ 1/5

Google

Attempted to book a viewing for a property through this company. The advisor I spoke with on the phone was very pushy and quite frankly rude. Due to this poor experience we have decided not to book a viewing at the property as I would not want to have any further dealings with this company.

Nicole · 23 September 2025

★★★★★ 5/5

Google

Dealing with Martin &Co Dundee has been absolutely AMAZING. They were very professional from the start. The property was sorted within weeks, communication has been great. They really showed how much they cared. We were kept up to date each step of the way. Harry has truly been amazing in getting the property sold for us. We are very grateful for him and the team. Would strongly recommend!

Sara · 30 March 2022

★★★★★ 1/5

Google

THEY DO NOT PAY TENANT DEPOSITS BACK! No longer a tenant since 2024 and still not paid my 900 deposit back!

Angela · 8 September 2025

★★★★★ 1/5

Google

Disappointing lack of response from these guys. Hard enough trying to move in the middle of Corona, but I made multiple contacts, left emails and voice messages about a property of interest and got not a single response - then the property was suddenly taken off the market. I would have expected a reply to an email at the very least. I get we are in the middle of a pandemic but every other agent has responded. Make of that what you will...NegativeResponsiveness

D · 27 June 2020

★★★★★ 5/5

Google

We are writing a review to thank Harry Bradley for his exceptional service and professionalism when viewing one of the properties for sale in Dundee. We have never received such service from anyone and we are very grateful to have met him.PositiveResponsiveness, Quality, Professionalism

MP · 6 May 2022

★★★★★ 1/5

Google

During my two years with Martin and Co Dundee, I experienced extremely poor communication and service. Initially, I had no issues, but when I eventually needed to contact them, my emails were often ignored. Significant problems arose when I …

A · 13 April 2025

★★★★★ 1/5

Google

They usually waste your time by viewing from one property to other and at the end they will say our property is quite famous so we want to go with other person. Don't even waste your time upon this property agent

Qurat · 4 December 2024

★★★★★ 1/5

Google

I was a tenant at a Martin and Co property for 6 months and was extremely unimpressed with the service throughout. The lack of communication was very unprofessional. Any queries or issues with the flat would have to be raised and then chased 2 or 3 times before getting a reply. On more than one occasion after speaking to agents in the office I was given incorrect information regarding the tenancy which led to social and financial problems for myself and my flat mates. When it came to leaving the tenancy Martin and Co once again made this difficult by giving very vague and misleading information on ending the tenancy, and taking weeks to respond to my request for more detail. After exhausting Martin and Co’s internal complaints process they twisted the truth to relieve themselves of any responsibility and showed zero sympathy for putting me in a terrible situation. Every time I was given false information it was in a verbal encounter in the office. For this reason the Property Ombudsman would not take on my complaint as I had no written evidence. I encourage anyone looking to begin a tenancy to explore all other options before going to Martin and Co as you will be met with an unprofessional service, lied to, and treated with zero respect.NegativeResponsiveness, Quality, Professionalism, Value

Craig · 6 May 2021

★★★★★ 5/5

Google

Had a personal maintenance guy, was super quick with any issues.

Aidan · 13 August 2025

★★★★★ 5/5

Google

Pamela & Harry are so helpful and kind. They showed me around Dundee, helped me understand what I can get for my money, as well as telling me about the advantages of different locations. They gave no pressure and were full of information. Thank you

Online · 6 May 2020

★★★★★ 5/5

Google

Fantastic experience from start to finish with Pamela and this company, was informed of what was happening each step of the way. The service was professional but friendly and personal and I would 100% work with them again if necessary.

Nicola · 12 December 2020

★★★★★ 5/5

Google

Went in enquiring about potential properties to buy and was given a range of properties to look at. I ended up buying a property through then and the sale was swift with minimum hassle and a paying tenant already in-house. Both the directors were helpful and know the property market well, they were able to give sound advice and gave realistic costs for renovation works. Highly recommend Martin & Co to buyers and tenants

Ghazi · 2 January 2020

★★★★★ 1/5

Google

terrible! incompetent, unhelpful staff (different 'new' member of staff each & every time i spoke to the office) no communication inter branch. no one could answer any of my queries as they always claimed to be new & couldn't be blamed for the disastrous problems which i faced due to a serious lack of professionalism & basic understanding of instructions. will NEVER take my business nor monies to this shambles of a company again!

XSammy · 31 March 2018

★★★★★ 1/5

Google

terrible! incompetent, unhelpful staff (different 'new' member of staff each & every time i spoke to the office) no communication inter branch. no one could answer any of my queries as they always claimed to be new & couldn't be blamed for the disastrous problems which i faced due to a serious lack of professionalism & basic understanding of instructions. will NEVER take my business nor monies to this shambles of a company again!

XSammy · 5 July 2017