G M Thomson & Co Dumfries reviews

★★★★★ 1/5

Trustpilot

VERY BAD COMPANY!!!!!

The fake reviews posted for this company are laughable. My review was removed even though it was very much valid. This company lies to people and Karen is a terrible Manager and I find all these fake reviews, making out this company is the best in the region is a joke.

Dave · 1 March 2026

★★★★★ 1/5

Google

My parents experience with GM Thomson in Dumfries was very disappointing. Communication throughout their tenancy was slow and often dismissive. Emails frequently went unanswered, phone calls were not returned, and when responses were received, they lacked professionalism and accountability. Several issues were raised over time, but these were often met with excuses rather than clear action. It felt frustrating trying to get even basic property management matters addressed. There was also a noticeable lack of consistency, with different people handling matters at different times. This frequent change of staff made communication more difficult and meant issues had to be repeatedly explained, adding to the overall frustration. In our experience, the attitude from the property manager involved, Karren Millar, came across as defensive and condescending, with little willingness to accept responsibility for matters that appeared to fall within property management duties. Based on this experience, we would advise others to think carefully before choosing GM Thomson. The service fell well below what we would expect from a professional property management company.

Stuart · 14 January 2026

★★★★★ 5/5

Trustpilot

1st Class Customer Service

Been with this letting agency 3 years , I’ve just had my six-month house inspection and, once again, the service was excellent. The team are always courteous, professional, and approachable. I highly recommend this company. Karen in particular stands out, she’s incredibly friendly while remaining thoroughly professional at all times and if we have any problems they are dealt with in a timely fashion.

Pam · 12 February 2026

★★★★★ 5/5

Trustpilot

Excellent Services For Landlords

As a Landlord I have intermittently used G M Thomson's tenancy services from 2019 to present. I'm really surprised to see a very negative reviews within this site claiming to be from a 'former employee', because when I've been in the Office the atmosphere has always been great.

Miss · 13 February 2026

★★★★★ 1/5

Trustpilot

Disappointing and not professional

I had a very disappointing experience with GM Thomson’s property office. During my visit, I found the staff to be unhelpful and dismissive. When I raised concerns about my property matter, I felt that I wasn’t being listened to and that my questions were brushed aside.

Stuart · 1 March 2026

★★★★★ 1/5

Trustpilot

Beginning to wish I dealt with Tyler

Beginning to wish I dealt with Tyler. As a tenant, I find GM Thomson to be painfully slow to fix any issues, most of which they just don't. Workmen that have arrived have told me why, but that's yet another issue. Applied to view other properties with them and been studiously ignored. The property I'm renting is dangerous, riddled with black mould, failed windows and the end wall is falling down, things I'm told are just not going to be remedied. Then I get notice to quit during a global pandemic having lived here for 8 years with no mention of the house being sold.

Louise · 2 March 2021

★★★★★ 1/5

Trustpilot

Cowboys

Stay well clear of this mob in dumfries been fighting with them for a year to get something done about damp in the rented property all promises nothing done untill i went to housing standards a year later 2 days later got a notice to leave was told the landlady was selling property as she could not afford tobrepair it i need to leave property as it was unhealthy so now staying in homeless accommodation and they had a cheek to try to get half of our deposit back be warned have now contacted a lawer to sort it out

Harry · 29 October 2025

★★★★★ 5/5

Trustpilot

I received a fantastic service from…

I received a fantastic service from Peter Will at GMTHOMSON. Firstly, I had to keep changing the appointment due to works not being completed and Peter was most accomodating. Once at the property Peter was thorough and professional, he asked for a lot of information which luckliy I could provide as I had taken images througout the build process and could supply supporting invoices for the materials and images of all the works throughout the stages. Peter was very clear on when I would receive the report due to the Bank Holiday and met my expectations. I was disappointed with the low EPC rating, however Peter took the time to explain to me why this was and how he had come to that conclusion. I would highly recomend Peter to work with and would look to do this in the future. Annabelle Webster

Annabelle · 16 May 2023

★★★★★ 5/5

Facebook

I received a fantastic service from Peter Will at GMTHOMSON. Firstly, I had to keep changing the appointment due to works not being completed and Peter was most accomodating. Once at the property Peter was thorough and professional, he asked for a lot of information which luckliy I could provide as I had taken images througout the build process and could supply supporting invoices for the materials and images of all the works throughout the stages. Peter was very clear on when I would receive the report due to the Bank Holiday and met my expectations. I was disappointed with the low EPC rating, however Peter took the time to explain to me why this was and how he had come to that conclusion. I would highly recomend Peter to work with and would look to do this in the future. Annabelle Webster

Westview · 16 May 2023

★★★★★ 1/5

Google

Moved in 1st September reported damp in main bedroom sitting room kitchen on the 9 th after a year of promises brought in housing standards who told us property broke housing standards mould everywhere sink that was not fitted properly that got hairline crack carpets that they wanted cleaned through no fault of our own cowboy attitude so be where taken then and landlady to court

Harry · 14 December 2025

★★★★★ 5/5

Google

Karen miller at GM Thomson Dumfries helped make sure our transition into our first rented home was swift and stress free. Karen kept us up to date with emails throughout the week of our move and made sure we were always in the loop with what was to happen next in the process. worked quickly and made sure all paper work was sorted out as soon as it reached her. confident if there was any issue, it will get resolved if we reach out to her.

Meganelle · 30 March 2023

★★★★★ 2/5

Google

⸻ Disappointing experience from start to finish. We travelled over 500 miles to view a property, only to be met with a surprising lack of communication, enthusiasm, and transparency from the agent. From initial enquiry to the viewing itself, there was little effort made to engage or support us as potential buyers. The listing was misleading, with significant details either downplayed or omitted. For example, we were not informed that part of the building had partially collapsed, nor that the interior was in such poor condition that the agent themselves refused to step inside due to damp. Despite claims that the property had been maintained, it was clearly not the case. Additionally, it felt like a conscious effort was made to avoid sharing information about public footpaths through the land, which raised red flags about transparency. Communication was poor throughout, phone calls went unanswered, and emails were only replied to after multiple chases. If you’re considering a viewing, I would strongly recommend insisting on a recent home report (no older than 3 months) and asking very direct questions before travelling. While the condition of a property is not always in the agent’s control, honesty, clear communication, and professionalism absolutely are, and sadly, these were lacking throughout our experience.

Kerry · 7 May 2025

★★★★★ 1/5

Trustpilot

Nightmare letting agent

Nightmare letting agent. We were badly let down. When we moved into our rented house, it was filthy apart from the lounge, which had been redecorated between tenants. The toilet seats had yellow stains, there were cobwebs everywhere, and it took a whole pack of j cloths to clean the windows. The oven was unusable and we did without for two months before replacing it, as the landlord refused. One room was very damp. We accepted this without complaint. We cleaned. We got a dehumidifier. During our notice period, we were very helpful, happy to let them do viewings. Their agent (Kirsty) did a pre exit inspection and we asked specifically what we needed to do to get all our deposit back. She said "Just leave it the same or better as you moved in, and have a wipe round. Plus, cut the lawn short." So, we reluctantly dropped our wildlife-friendly No Mow May, hired a petrol mower, got the carpets shampooed on moving out day and basically did exactly as asked. The lies this company later submitted to the deposit protection scheme were astonishing, especially the "cleaning charge" that they claimed they needed to pay. If you value your mental health, please avoid dealings with this company.

SM · 10 August 2023

★★★★★ 5/5

Trustpilot

Very attentive and helpful staff . Highly recommended !

I would highly recommend GM Thomson & co to anyone who might come across them. I have recently moved into a rented property in Dumfries and Tylar the agent was very attentive and helpful . She communicated excellently and has been really helpful with making a few adjustments after I moved in . The service has been smooth and clear and I cannot recommend them highly enough . Thank you Tylar for being so professional and helpful !

Freddie · 13 March 2018

★★★★★ 1/5

Google

Completed an application for a property and advised we needed to complete a credit check to view. Was dealing with Andrew. We are a professional couple with a very good income so a credit check isn’t an issue. What I’m not impressed with is being asked to complete this prior to a viewing for a rental property prior and establishing if the property is right for us. Update** Emailed 19/5/23 to say that we weren’t successful. How can our application be unsuccessful due to high interest yet Partner called as a new potential tenant and advised property still available and also being marketed on social media So not just unprofessional but also liars. We asked why the wouldn’t let us view but no response.

Helen · 29 March 2024

★★★★★ 1/5

Facebook

Absolutely shocking service, seriously disappointing, can not believe the unprofessional manner attitude and ignorance. Very disappointing, avoid avoid avoid. All i wanted was a valuation on a property (seen as thats what they actually do). They were supposed to come Tuesday never appeared after my husband rang them we were informed he would be coming Wednesday! Came 9am Wednesday no phone call all day Wednesday, chased them again this morning (Thursday) to which we were told who we need to speak to isn't available all day today, unbelievable, thanks but no thanks!!!! And to the lovely lady on the other end of the phone as you can see we did, i would be interested to learn were you did your training as i would be avoiding there too.

Clare · 9 May 2019

★★★★★ 5/5

Trustpilot

Fantastic To Deal With

Tylar is the most amazing girl to deal with. She is helpful, professional, if she says she will do something.....it is done. If I need any repairs, they are dealt with quickly and efficiently. G M Thomson & Co have made my tenancy easy and comfortable, and they just keep getting better. I would not hesitate to recommend them to others.

Eleanor · 13 March 2018

★★★★★ 1/5

Google

Entered into a private tenancy with G M Thomson as the agents. Everything was fine for 2 years, no issues on either side. The estate agent who was responsible for our property left G M Thomson and was replaced by Judith Marchbanks. …

Fraser · 14 April 2021

★★★★★ 1/5

Google

These companies are another reason this country is no longer for British working class. Offered a years rent up front but the credit machine says no. These people make me sick

Calum · 30 October 2024

★★★★★ 5/5

Facebook

G M Thomson are a very professional company and helped us to no end. Rebecca and Eilidh were great and nothing was too much trouble. Keep up the great work.

Colinandcharlotte · 20 March 2019

★★★★★ 5/5

Google

Very highly professional real estate agency. They quickly respond to requests, explain difficult things in simple words. Our manager, Karen, quickly and efficiently organized the view of the house, feedback, explained the specifics of the contract. I highly recommend this agency

Наталья · 30 March 2023

★★★★★ 1/5

Google

Poor communication, very slow and unhelpful. Had to keep calling to try and book a viewing even after completing applications.

Ian · 3 May 2024

★★★★★ 1/5

Google

Work in a very strange and underhanded way with surveyor in the office above.

Stella · 30 March 2023

★★★★★ 1/5

Trustpilot

Not nice first experience with GM…

Not nice first experience with GM Thompson Dumfries. To be lied and still continue in business....

Halo · 9 October 2022