Every review we hold for the Dudley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI moved into a property at the end of October after a swift but thorough application process. The property had been empty for some time so a few issues had become apparent to me on the first walk through. I called
on the move in day and spoke with the lovely Sandra who took down all of my issues. I had taken photos which I sent to Sandra to send my landlord as evidence. Sandra was hot on the case and sent the list to my landlord that day.
Within a couple of days the landlord had advised Wakeman's to go ahead with all of the repairs. I advised due the nature of my job I was unable to take time off work for the repairs to be made but this wasn't an issue either as Sandra arranged for trusted workmen to pick keys up from Wakeman's and complete the repairs whilst I was at work!
Both Clare and Sandra informed me before and after each workman had attended the property to ensure I was happy!
Very thorough service and as a tenant I feel very looked after!
Thank you all!!!
Sara · 1 June 2019
★★★★★ 5/5
GoogleJoe is awesome .she helped me more than estate agent could do .i cannot thank her enough for showing patience as it was delayed for almost 1 year .i hope I get this property soon now and will recommend them .Thank you from bottom of my heart
Ansh · 30 March 2023
★★★★★ 1/5
GoogleViewed a house through this agent, apparently it sold to a cash buyer below my cash offer. When i received an update via telephone explaining the vendor decided to go with another cash buyer, obviously i asked why? Was it sold higher as this is the obvious reason? However to my amazement and this is definitely the first for me... the response was that the vendor chose this particular buyer and it was not price driven??? Again asked on what grounds considering i too was a cash buyer, in addition a credible and experienced property developer I'm always buying properties for cash and have conveyancers ready to complete as and when required... Again a weak explanation... Not only have they wasted my valuable time on viewing and lengthy telephone conversations... Only to sell to someone else for less... Avoid as obviously they have a little black book... Guess the vendors also been short changed... I think the sales person there was Sandra.. Not very customer focused..... I'm yet to receive a response from management..
Aman · 26 March 2018
Agent replied · 31 May 2023
Dear Mr Saini
Your comments are noted. You had not received an immediate reply as the two business partners were on a property conference yesterday and have only seen your email this morning.
I have now had an opportunity to investigate your complaint.
The property that you offered on had serious structural issues, so all offers together with the purchasers circumstances were presented to our client. There were multiple offers but only one person can be successful. Therefore there are always likely to be people who are disappointed that their offer has not been accepted.
Our client decided to accept an offer from an alternative purchaser who promised to exchange contracts within a very short period of time. The sale has now completed and our client is very happy with the result.
We are sorry that you are disappointed with the outcome but having reviewed the case file I can see no evidence that you were misled or misadvised.
You need to be aware that as agents our duty of care is to our vendor client and that we have to take instructions from our client.
I trust that this explains the circumstances to you but if you wish to discuss this further then please do not hesitate to contact me on 01384 459999.
N Wakeman, MRICS
★★★★★ 5/5
GoogleExcellent, professional, efficient service. (Sales and Lettings)
My rental property has been managed by Wakeman Estate Agents for a period of two years now. I am very happy with the service that I receive. They have found good, reliable tenants each time the property has been let. They have dealt with any maintenance issues arising at the property quickly and efficiently. I have been provided with end of tenancy reports and photographs for my information when tenants have vacated. The advice I was given prior to letting was thorough and helpful. I feel that they have helped me to achieve the best possible rental income for my property.
Prior to letting my property we bought our current home through Wakeman Estate Agents and found them to be very helpful throughout our purchase. We were kept up to date with regular information concerning the progress of our purchase and they communicated often between ourselves and the seller to ensure that the sale/purchase continued smoothly. I would definitely recommend their professional, friendly service.
Tricia · 31 March 2018
★★★★★ 5/5
GoogleWakeman is a brilliant letting agency. Whilst renting the property with them for an extensive period of 3 years, I had all the help I needed. An absolute pleasure to deal with. Customer service was second to none. Highly recommend.
S.K · 31 March 2019
Agent replied · 31 May 2023
Many thanks for the good review which is greatly appreciated. Wishing you well for the future!
★★★★★ 5/5
GoogleThe staff were helpful and helped out as much as they could. I had a fault they got straight in touch with the landlord to help out and fix the problem
Martin · 30 March 2023
★★★★★ 5/5
GoogleReally good, personal service. As a small, independent estate agents they really chased down our sale hard. Thank you!
Beck · 31 March 2019
★★★★★ 4/5
GoogleIt was an easy site to use and answered alm my questions
Karen · 30 March 2021
★★★★★ 4/5
GoogleLimited but not too busy
Kevin · 30 March 2021
★★★★★ 5/5
GoogleExcellent staff
Paul · 30 March 2023
★★★★★ 4/5
GooglePrompt response
Inder · 30 March 2021
★★★★★ 5/5
GoogleRating only, no written review.
Anne · 30 March 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
