Limeswood Sales and Lettings Dudley reviews

Hi Laura - your sale was certainly a challenge !!! But we got there in the end !!! Hope you will be extremely happy in your new home - give us a shout once the refurb has been done

Thanks for the lovely words - you were amazing tenants - so glad you could get onto the housing ladder. Wishing you all the best for the future

Laura - thanks for the kind words - hope you will be extremely happy in your new home

We are always disappointed to receive feedback such as this as we pride ourselves on the level of service we provide (as can be seen on comments and reviews on our Facebook page). In response to your review above we think it only fair that we give a background to your comments so that the readers can put things in context. We were instructed by yourselves back in September 2020 (15 months ago) and have successfully found two separate buyers for your property. In this period you have offered on (but not proceeded with) at least 3 onward purchases. Buyer 1 was accepted, vetted and we managed the process through until we reached a point where she was ready to complete. She ultimately pulled out after 6 months (at a cost to herself) due to "having no faith" in your position to proceed. The property was then remarketed (at a higher price to take into account movements in the market) and Buyer 2 was found. We proceeded with Buyer 2 and, (like Buyer 1) we managed the process carefully and they were ready and waiting to complete. With regards viewings we offer accompanied viewings to ALL our sellers (including evenings and weekends). It was your choice to carry out the viewings yourselves. Likewise it was your decision to exchange numbers with your buyers. With regards the mortgage advisor (who by the way has an excellent reputation) - the truth is that you were chased and chased and chased for information - information that ultimately you did not provide. With this in mind it was impossible for her to proceed with your mortgage application without said information. During the 15 months we have arranged for an EPC, advertised on Rightmove and other portals. advertised on Facebook, arranged viewings, called all viewers for feedback, negotiated sales (twice), arrange surveys and thereafter have chased the process by regularly contacting mortgage advisors, solicitors, buyers, yourselves as well as being in touch with a plethora of other estate agents who have at one stage or another been involved in the process. From the very start we have been Professional, Diligent, Thorough and above everything else Patient. Nothing would have given us more pleasure that to move one of the buyers into the property (it is never nice to see buyers let down) but alas it was not to be. We wish you and your family all the best for the future

Karen - thanks for your message. Unfortunately the property in question never came onto the market as the tenant decided to stay.

Dear Susan It disappoints us greatly when we receive reviews such as the above - 1 because you were nothing to do with the transaction in question and 2 - the review is based on factual inaccuracies on your behalf. To explain further (so that members of the public are fully informed we will explain the chain of events in full) Your son and partner viewed a property (twice) and on the second viewing put in an offer - an offer that was gladly accepted by the vendor (despite having a higher offer on the table at the time) Less than 24 hours after making said offer your son contacted us to explain that they had serious doubts about the price and that he didn't think it was worth what they had offered and then in turn offered a lower amount. This was put to the vendor who in turn questioned how committed your son was to the purchase and decided at that point to reject the revised offer and to proceed with the other offer on the table. So to summarise - your son was not gazumped - he made an offer that was accepted but then less than 24 hours went back to the vendors with a revised (much lower offer). So in light of the above I question how this is poor service from Limeswood - we acted professionally (as always) and relayed all messages to the vendor and also communicated the vendor's decison clearly to your son and partner. Based on the change of heart from your son they questioned his reliability in terms of the transaction and decided to go elsewhere - which is of course their right. Thanks