Trusted Agent profile
★★★★★
653 reviews across 2 platforms
3-5 Bilston Street, Sedgley, Dudley DY3 1JA
Hunters's Dudley office at 3-5 Bilston Street is rated 2.7 out of 5 across 653 reviews on two platforms, including 116 Google reviews rated 4.5. The 537 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Dudley office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent experience with Hunters
We had an excellent experience with Hunters from start to finish. Richard, Brenda and Adam were fantastic throughout the entire process - always responsive, easy to contact, and happy to help with any questions we had. Everything ran smoothly with no issues at all, and their professionalism and communication made a potentially stressful process much easier. We would highly recommend Hunters to anyone looking to buy or sell a property.
1/5
TrustpilotOne of my worst experience buying a house from hunters
One of my worst experience buying a house from hunters auction. House was listed on website and tenanted for a fixed amount of rent which I was told by the auction agent called Robert. Also house was in bad state but got told tenants don’t care so why do you. Only to find out later on that tenants have never paid anywhere near that amount and it’s so much lower. So was lied to first of all and then later to meet the tenants and for them to tell us all the work they was promised and they wanted the house fixing top to bottom. What an absolute joke and waste of time and money. Keep your money and go elsewhere they will tell you anything just to sell a house that is overpriced
5/5
GoogleJust completed on the sale of a property and am full of praise for Hunters. Especially Carley and Mia who have worked hard behind the scenes. Always friendly, knowledgeable and supportive through a process which can be confusing and stressful. Thankyou.
Hi Lee thank you for leaving us a lovely review. All the best
1/5
TrustpilotRude, poor service - a must avoid for renters
Rude, get passed around from pillar to post while they try to ignore your requests or questions. Tried for years to get them to fix things but just continually fell on deaf ears. Now they're trying to claim issues are my fault which are down to shoddy contractors (which they use consistently, including at one point despite having had yearly gas checks, I get told that the previous 6 years hasn't been done properly and the build up that caused a leak was because of this. Everything is everyone's issue but theirs. Renters, avoid at all costs!
5/5
GoogleWe’ve just purchased our first home through Hunters and had the absolute pleasure of dealing with Carly throughout the entire process. From start to finish, Carly was nothing short of amazing. Any issue we encountered, big or small, she was just a phone call away and dealt with everything quickly and efficiently. She kept us updated at every stage, which gave us so much reassurance during what could have been a stressful time. We faced major delays due to complications with both our own solicitor and the seller's solicitor, which could have seriously set us back. However, Carly stepped in and took full control of the situation, liaising with both sides on our behalf. Thanks to her persistence, professionalism, and clear communication, she managed to reduce the delay significantly and helped us get everything over the line. Carly was incredibly professional, whether on the phone or via email, and always made time to answer our questions and concerns. Her calm, reassuring approach gave us so much confidence and made us feel genuinely supported throughout. She didn’t just help us buy a house, she made our first home purchase a truly special and memorable experience. Even with all the hurdles we faced, Carly made the whole process feel smooth and manageable. We can’t thank her enough and wouldn’t hesitate to recommend her to anyone looking to buy or sell a home. Thank you, Carly, Your one in a million!
5/5
TrustpilotExcellant service
Moving can be hectic, but Dulcie made it so simple with her support, prompt communication, and quick responses from the first viewing in Cullompton right through to the day I collected the keys. She was professional, reassuring, and always ready to help.
5/5
GoogleI cannot thank Hunters enough for their help with my recent move. Mia was so supportive every step of the way, for which I'm truly grateful. I would definitely recommend.
Thank you for your review and kind words Karen, we hope you have a wonderful Xmas!
5/5
GoogleWe recently bought a house through hunters sedgley and can honestly say we would 100% recommend Mia, she went above and beyond on numerous occasions. She answered all our questions and was very helpful, nothing was too much hassle. She was very friendly and put us at ease on the viewings. Mia made the whole process so easy and she is a credit to the team. On the days leading up to completion she ensured that Carly was up to date with our file to assist while she was away from the office. Carly was polite and ensured the completion would be met, she kept us calm on a stressful day. Would recommend hunters, thank you.
1/5
TrustpilotAwful customer service
I remain deeply disappointed in the way my most recent complaint has been handled at their Newcastle branch. The way the branch manager speaks to tenants is appalling! If you have a complaint then don’t expect any sympathy or accountability. We have rented this property for 11 years and in that time, we have been superb tenants but sadly that doesn’t mean anything to them. I anticipate a reply to this which will more than likely attempt to completely contradict what I’ve written here but just know that our experience has not been a positive one!
1/5
Trustpilotillegal procedures - 1 bed property Sparks Close (Terrible Agent & Terrible Landlord)
1 bed property Sparks Close, Dagenham, RM8 - Landlord and hunters agent where complicit in illegal procedures regarding discrimination. We went through all the paper work and wasted 2 weeks till they call me and tell me the Landlord dont want a baby in the property. Don't trust them slow untrust worthy. And definitely dont rent the sparks close 1 bed property, Landlord seems like a handful save your self
5/5
GoogleRobbie, Carly and the team were super responsive to our needs. It was our first house purchase after a big break renting and we fell right on to the right house. Carly couldn't have been more happy to show us round and we had a couple of …
Hi Matt thank you so much for leaving us such a great review. All the best in your new house!
1/5
TrustpilotMy experience selling a property in the…
My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”
2/5
TrustpilotPaul
At the start they are very helpful and friendly but the site is pretty useless i am doning 97 percent looking for my flat my self i mite as well do it my self they ask me to send a picture what place i am looking for they said they will help me out but they didnt i sent a photo what i am looking for i got no response useless i am done
5/5
GoogleWhat can I say… second to none service. Robbie was an actual diamond he worked harder than my solicitors, and when Robbie was on holiday Carly covered for him and she was brilliant too. My sale went on for a year with continuous issues …
Thank you for your kind words about the service you received, wishing you all the best in your new home!
5/5
GoogleCan’t recommend Hunters enough! After a long hard process with the sale of our home they kept us in the loop, updated and chasing the relevant parties as required. Special thank you to Mia Carly and Robbie for all their hard work. My family …
Hi Aimee thank you so much for leaving us a 5 star review. Wishing you all the best
5/5
GoogleWe have just moved into our new home yesterday with thanks to Emma on the lettings team. We were in a very tricky situation meaning we needed to be in somewhere within the week! This didn't put Emma off at all and she was straight in there ready to help and was so quick with arranging it all for us, meaning we were in the property within just 5 working days!! Absolutely amazing work and can't thank Emma enough for helping us get in our new home.
Thank you for your lovely review Bethany! We hope you have settled in to your new home.
1/5
TrustpilotRobot refused to give me a viewing
Awful experience trying to arrange a viewing. Spent yonks on the phone with a robot. It asked me unnecessary questions and misheard things; then had to reconfirm everything. Eventually it was happy. I hung up and it started again this time by text. In the end it refused to let me have a viewing unless I told them my spending budget - which I wasn't prepared to do. Do not sell your property through these idiots.
5/5
GoogleRecently bought a house through Hunters, Mia (my main contact) and Carly were both amazing from the start to the very end, even helpful after we had the keys in hand. I can't recommend them enough! They were both on hand for any questions and advice through the all process Keep up the great work! I would definitely use them again in the future 👍
2/5
TrustpilotDisappointed
Disappointed, we learned our house purchase had fallen through at the point of us being ready to exchange on our property. We found out that the office had known about it and left it to the agent, who had been looking after us, to tell us after she came back from annual leave! We never got a reason for the purchase to fall through and they even tried delaying us putting an offer in on another property. Luckily this was with another agent and we trusted our gut as the trust with Hunters had gone. 7 weeks later we were in our new home. Felt let down and disappointed with Hunters. This was our first and last time dealing with them.
1/5
TrustpilotAvoid with all cost!
Rented an apartment they told me it was deep cleaned before handing over the keys and everything would be fixed etc nothing was cleaned blood on walls mould in all rooms had a faulty/leaky boiler very slack on emails no communication in there office also they was very rude over the phone we never moved into the property due to all the damages and mould etc I was willing to give up my first months rent and for them to send me back the deposit but they refused to send anything back I would highly do not recommend this company/agancey to rent/buy a property from they are useless and slack
1/5
Trustpilot"Avoid Hunters Property Management
"Avoid Hunters Property Management, Inefficient, Rude, and Unprofessional"My experience with Hunters Property Management has been extremely disappointing and frustrating. They have consistently demonstrated poor service, inefficiency, and a dismissive attitude towards tenant concerns.Ineffective Issue Resolution: Hunters fails to handle even basic maintenance issues. For example, a heating issue during winter was passed to the landlord without any attempt to troubleshoot. I had to step in and take personal risks to resolve the problem myself, only to discover it was a simple battery replacement. Their inability to perform even basic triage highlights their lack of professionalism and problem-solving capabilities.Creating Gaps Between Tenants and Landlords: Instead of acting as a competent mediator, Hunters merely relays messages between tenants and landlords, causing delays and unnecessary misunderstandings. This approach has damaged the relationship between myself and the landlord, as the agency often fails to communicate effectively or accurately.Rude and Dismissive Behavior: The staff frequently respond to concerns with a dismissive tone, making tenants feel unsupported and undervalued. Their arrogant demeanor gives the impression that addressing tenant concerns is a favor rather than their responsibility.Neglecting Tenant Safety and Comfort: Health and safety issues, such as rat infestations and malfunctioning alarms, were not addressed promptly, despite the serious risks they posed. The lack of urgency in handling these matters has caused significant stress and discomfort for my family.Minimal Value Added: Hunters operates more like a messenger than a property management service. They fail to provide meaningful solutions and seem content to pass the burden of responsibility onto others, leaving tenants to fend for themselves.Overall, Hunters Property Management has proven to be unprofessional, inefficient, and dismissive. Both tenants and landlords deserve better. I strongly advise against using their services if you value timely resolutions, respect, and effective communication.
5/5
GoogleI've been inmy recently purchased property around 3wks now. Hunters have been great Carly comes to mind but in particular Mia was fantastic throughout the whole process. In fact whoever I spoke to was always most helpful throughout my journey. Thanks again team
5/5
TrustpilotThank you Jasmine
Hunters delivered an impeccable service from beginning to end. Communication was excellent, and they were always available whenever we needed them. A special thank you to Jasmine, we are incredibly grateful for everything she did.
1/5
Trustpilotlettings fees are very high
For lettings their fees are very expensive. First 3 months of my 450 rent studio flat they took and I did not get anything. When tenant leaves another month will be gone as inventory check is 180 and cleaning in 250 and this is for a studio flat. If i want to cancel the contract i have to pay 900. Stay away.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's Dudley office has 653 reviews across two platforms: 116 on Google, 537 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Hunters is rated 2.7 out of 5 across all 653 reviews, and 4.5 out of 5 on Google from 116 reviews, checked 9 October 2026.
Hunters, 3-5 Bilston Street, Sedgley, Dudley DY3 1JA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.