Every review we hold for the DOWNPATRICK office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently sold our house and bought our new house through Mary Lou at Alexander Reid & Fraser. Mary Lou's professionalism, advice, communication and guidance throughout was invaluable. Mary Lou kept us updated regularly throughout the purchase and sale and quicky answered any queries or concerns we had.
Would highly recommend to anyone thinking of selling their home.
Sean · 16 March 2026
Agent replied · 14 April 2026
Thank you so much for your lovely review. We’re delighted to hear that your sale and purchase went smoothly and that Mary Lou’s professionalism and guidance made the process easier for you. Keeping clients informed and supported at every stage is something we really value, so it’s wonderful to know this came through.
Wishing you every happiness in your new home, and thank you again for recommending us.
Best wishes,
Alexander Reid & Frazer
★★★★★ 5/5
GoogleI had a great experience with my house purchase. Mary Lou kept me right at all times with the buying process and remained fully engaged and proactive right up to receiving my keys. She was on hand to continually move my purchase forward and kept me fully informed at all times. I would highly recommend Mary Lou and this estate agents when selling or buying your property.
Shauna · 10 April 2026
★★★★★ 5/5
GoogleRecently sold my property with Mary Lou @ Alexander Reid & Frazer and cannot recommend enough. Mary Lou was the only estate agent I contacted when making the decision to list my property and I would not have gone anywhere else! Mary Lou’s professionalism is second to none and nothing is ever to much to ask! The communication from start to finish was first class! I also dealt with Debbie Graham who now works as a mortgage advisor for the company. I needed some advice and reassurance regarding something that I knew Debbie had experience In. Debbie contacted me in the evening at a time that suited me and outside of her working hours! Thank you both for making the experience seamless & stress free! A truly remarkable team!
Stephen · 29 December 2024
Agent replied · 26 December 2024
Hi Stephen, thank you for this review, it means the world to us that you received a good service from our agency. We loved working with you on your sale. Your home was stunning! Best wishes in your new adventure and home. Mary-Lou & Team AR&F
★★★★★ 5/5
GoogleExceptional Service from Mary-Lou, A Smooth and Stress-Free Sale
I recently sold my property with the support of Mary-Lou, and I can honestly say the experience exceeded all my expectations. From the very first meeting, her professionalism, expertise, and dedication shone through.
Throughout the process, her communication was second to none. She kept me informed every step of the way, promptly answering questions and addressing any concerns with care and confidence. Mary-Lou went above and beyond to make what can often be a stressful experience feel seamless and straightforward.
I cannot recommend Mary-Lou highly enough to anyone looking to sell their property or purchase through AR&F. If you want an estate agent who is professional, knowledgeable, and genuinely cares, Mary-Lou is the one to choose.
Ciaran · 29 December 2024
Agent replied · 22 May 2025
Thank you so much! It was a pleasure to work for you and the family
★★★★★ 5/5
GoogleJust completed the sale of our family land which was handled by Joanne Glover. Excellent experience working with Joanne. Her professionalism, communication and interpersonal skills made the whole experience stress free and very satisfying. Our family would highly recommend Joanne and thank her for all her help over the past few months.
Donal · 14 August 2025
Agent replied · 14 April 2026
Thank you so much for this fantastic review. We are very proud to have Joanne on the team, she is an asset in every way! Thank you for using our agency, we truly appreciate it!
★★★★★ 5/5
GoogleAlexander, Reid and Frazer were so professional from start to finish. Mary Lou was incredible. She kept us up to date at every stage and promptly answered calls and e mails. The professionalism from Alexander, Reid and Frazer was always consistent. They provided reliable advice at every stage. Mary Lou went above and beyond to ensure a smooth final transaction . We would highly recommend Alexander, Reid and Frazer.
Olga · 29 November 2024
Agent replied · 26 December 2024
Thank you so very much Olga & Niall. It was so kind of you to write such lovely words. We loved working for you and your family. Best wishes in your new home Team AR&F
★★★★★ 5/5
FacebookI cannot recommend Alexander Reid & Frazer enough to anybody who is looking for a new home, a forever home. A huge shout out to Mary Lou for everything she has done for us from day one. Mary Lou knew how determined we both were to get our feet in one of those houses and she made sure she got it secured for us. She made this process a dream! Every question, every message, absolutely everything we needed Mary Lou would respond straight back, would reassure us about everything we weren’t sure of! We finally moved in and it’s like living a dream!! The team at Alexander & Reid are amazing and I would highly recommend checking them out if you’re looking anything I can assure you that you will receive top class, professional and a stress free service! thank you again, for everything Mary Lou, Rosemary & Caolan
Rosemary · 28 May 2022
Agent replied · 25 May 2023
Wow, Rosemary Wilson & Caolan, we are completely blown away by this extremely kind review.As a small family business we genuinely appreciate such kind words. … See more
★★★★★ 5/5
GoogleI couldn't ask for better service. Mary-Lou looked after the process of selling our house seamlessly, with excellent advice, and critically her own opinion when it came to looking at building sites whether with Alexander Reid Fraser or not. House sale agreed after 1st weekend on sale and smoothly sold before the Stamp Duty rise. Mary-Lou also played a part in finding us a suitable rental while building a house. Flawless.
Paul · 14 June 2025
Agent replied · 14 April 2026
Paul & Susan, thank you so much for these kind words. We really loved working for you both, it was such a pleasure and finding your onward purchase and rentals. This industry is never dull!
★★★★★ 5/5
FacebookAn absolutely outstanding service from Alexander, Reid & Frazer and in particular Mary-Lou. Having never been through this process before she guided and advised us every step of the way from initial valuation through to our completion day. She answered every query, no matter how small. Moving house can be a stressful time with many issues that need taken care of, you are in fantastic hands if you choose ARF to handle your sale. Thank you for such a professional & dedicated service.
Ciara · 18 December 2020
Agent replied · 25 May 2023
THANK YOU, this is so kind of you to say, we loved working for you all and we will miss you!!! Truly means the world to have such good feedback, we work so hard as a team and love what we do! … See more
★★★★★ 1/5
GoogleGoing by previous reviews I just wish my experience had been as good as theirs. Received really poor, incompetent service from this company and Mary Lou in particular. Wouldn't recommend to anyone. 👎🏻 …
Turkey2858 · 13 February 2026
Agent replied · 14 April 2026
Hi there,
I’m genuinely so sorry to read this. It really matters to us that every single person who comes to us feels looked after, and it’s upsetting to hear that this wasn’t your experience. I’d never want anyone to leave feeling disappointed.
I’ve tried my best to look into this so I can understand what happened, but I’m unable to identify your visit from the information provided. I would honestly appreciate the chance to speak with you directly so I can listen properly, learn from whatever went wrong, and do everything I can to make it right.
If you’re willing, please reach out to me personally at marylouise@alexanderreidfrazer.com or 02844619966.
Your feedback genuinely matters, and I don’t want you to feel unheard.
Best wishes
Alexander Reid & Frazer
★★★★★ 5/5
GoogleI've been in this property for 15 months and couldn't ask for a better service, stephen and Daniel and the rest of the team have been very professional with regards to any repairs I have requested and I've been dealt with straight away. I would highly recommend alexander reid & Frazer.
Perpetual · 14 August 2025
Agent replied · 14 April 2026
Thank you so much for this very kind and honest review - we are really glad you are happy in your home and this recommendation is truly appreciated. Means a lot.
Thank you 🤩
AR&F
★★★★★ 5/5
GoogleAlexander Reid and Frazer are a fantastic Estate Agents to deal with. I have worked with them in the past both buying and selling of properties and the results have always been amazing. Their customer service and attention to detail are second to none and they make the hole process seem a lot easier. Honestly couldn't recommend them enough 👍
Gary · 31 August 2024
Agent replied · 26 December 2024
Thank you so much Gary & Orla
Means the world to us!
★★★★★ 1/5
GoogleVery judgemental people and messed us about 3 yrs ago wouldnt recommend
Silent · 13 February 2026
Agent replied · 14 April 2026
Hi there, we’re really sorry to read this. As a small family business that has been part of the community for many years, it’s upsetting to think you felt judged or let down. We work with a wide range of clients and always aim to treat everyone with respect and fairness.
We’d really appreciate the chance to understand what happened and who you dealt with so we can look into it properly. If you’re willing, please get in touch with us directly and we’ll do our best to resolve this.
Best wishes,
Alexander Reid & Frazer
★★★★★ 5/5
GoogleI have bought and sold through AR&F and the service was perfect, A+. Mary-Lou is an extremely professional, patient and knowledgeable Agent who I will use going forward whenever possible. Mary Lou exceeded expectations and went far beyond what was required for both transactions. You can rest assured with Alexander Reid & Frazer; I couldn’t recommend them more.
Alex · 23 May 2023
★★★★★ 5/5
FacebookYou always receive a lovely warm welcome from all the team at the premises of Alexander Reid and Frazer. I was searching for a home for someone that was re-locating from England and Joanne and Mary-Lou were amazing helping us to find and show the buyer potential properties via video call. We found a beautiful home and all went smoothly.Can’t recommend them highly enough. Thank you so much Hugh, ML, Joanne and Stephen-dream team
Jacqueline · 23 April 2020
★★★★★ 5/5
GoogleMary Lou was extremely helpful in my purchase of a new build recently in Downpatrick, keeping me informed of progress and pressuring the builder when necessary to speed up things. I would recommend A. R. & F. to anyone
Bramptonjp · 23 May 2020
Agent replied · 25 May 2023
Thank you so much for the kind review, we are a small business and sincerely appreciate the feedback. it means the world - Thank you!
★★★★★ 5/5
GoogleI remortgaged my home with Debbie Graham who works with Mortgage Shop and alongside AR&F - it was an absolutely fantastic and seamless service. The whole thing was wrapped up in under 3 weeks without any hiccups or problems, and the communication was excellent. Thank you
Gavin · 2 July 2024
Agent replied · 22 May 2025
Thank you for your loyal and continued support!
★★★★★ 5/5
GoogleVery informative and always kept you in the loop! Great service and always very professional!
Julie · 14 August 2025
Agent replied · 14 April 2026
Thank you Julie, for trusting our agency to sell your home. Hope the new home is everything you hoped for! You have been so kind
★★★★★ 5/5
GoogleJust the best support, guidance and professionalism plus Mary Lou's in depth knowledge of the local market meant the sale of my house was in good hands. Would recommend Alexander Reid and Fraser to market your home ....... Eamonn Short
Edward · 14 August 2025
★★★★★ 5/5
GoogleI couldn't recommend AR&F highly enough! Mary-Lou is a fantastic agent, extremely knowledgeable and professional. Thanks for everything Mary-Lou!
Andrea · 29 March 2024
★★★★★ 5/5
GoogleMary - Lou worked tirelessly on our behalf throughout the selling process. She literally could not have done any more for us. We fully endorse the excellent professionalism shown by the staff at Alexander Reid and Frazer and have no hesitation in recommending them to any future potential clients.
M&L Fitzsimons
Maurice · 14 April 2022
Agent replied · 25 May 2023
Thank you Maurice & Laura for trusting Alexander Reid & Frazer with selling your home, we loved working for you and it was a pleasure to make the entire process less stressful. Thank you again!
★★★★★ 5/5
FacebookHighly recommend A R n F for the extremely professional and stress free sale of our home and purchase of our forever home recently.Mary Lou Joanne and their team made this transition so smooth, we were fully informed at all stages and we certainly had a very good experience with them .Thank you so much
Anne · 15 December 2020
Agent replied · 25 May 2023
Wow Anne, thank you so much for this kind and excellent review. It really means the world to us to hear what our service means to clients. We loved helping you move and hope you are happy in your new home. From all of the team in Alexander Reid & Fra… See more
★★★★★ 5/5
GoogleMarylou & Joanne couldn't have been more helpful throughout the entire process. We 100% recommend Alexander Reid and Frazer for a stress free, honest and friendly service.
Aisleain · 23 May 2023
Agent replied · 25 May 2023
Thank you so much for this very kind and wonderful review. We loved working for you all and hope the new home is everything you wished for. Thank you, from the team at Alexander Reid & Frazer
★★★★★ 5/5
GoogleExcellent service all around, from Stephen who showed us the property and answered all our questions, to Mary-Lou in the office who was the liaison between us and the sellers. Friendly, professional and responsive. Would definitely recommend this estate agency.
Am · 24 May 2019
Agent replied · 25 May 2023
Hi, thank you so much for the lovely review! Best wishes Mary-Lou
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